New PayPal Phishing Scam Uses Unusual Activity Alerts to Obtain Credentials

A new PayPal phishing scam has been detected that uses unusual activity alerts as a lure to get users to login to PayPal to secure their account. This is a common tactic that has been used to steal PayPal credentials before, but this campaign is different as the attackers are after much more than just account credentials.

This PayPal phishing campaign attempts a clean sweep – PayPal credentials, credit card details, email addresses and passwords, and security questions and answers.

The PayPal phishing scam is one of the most dangerous to date in terms of the financial harm that could be caused. PayPal accounts can be drained, credit cards maxed out, sensitive information can be stolen from email accounts, and email accounts can be then used for further phishing scams on the victim’s family members, friends, and contacts.

The PayPal phishing scam starts with a warning designed to get the recipient to take immediate action to secure their account. They are informed that their PayPal account has been accessed from a new browser or device. They are told PayPal’s security controls kicked in and as a result, the user is required to login to their account to confirm their identity and remove limitations that have been placed on the account.

The email points out that PayPal could not determine whether this was a legitimate attempt to access their account from a new browser or device, or a fraudulent attempt to gain access to their PayPal Account. Either way, action is required to confirm their identity. A link is included to allow them to do that.

If the link is clicked, the user will be directed to a fake PayPal website where they are required to login to restore their account. In this first stage, PayPal account credentials are obtained.  The user is then directed to a new page where they are asked to update their billing address. In addition to their address, they are also asked for their date of birth and telephone number.

The next page asks for their credit card number, security code, and expiry date, which it is claimed will mean they do not need to re-enter that information again when using PayPal. They are also then asked to confirm the details in a second step, which is an attempt to make sure no errors have been made entering credit card information.

The user is then taken to another page where they are asked for their email address and password to link it to their PayPal account. After all the information has been entered, they are told the process has been completed and their account has been secured and successfully restored.

All of these phishing pages have the feel of genuine PayPal web pages, complete with genuine PayPal logos and footers. The domains used for the scam are naturally fake but have some relevance to PayPal. The domains also have authentic SSL certificates and display the green padlock in the browser.

Naturally you should take any security warning you receive seriously, but do not take the warnings at face value. Google, PayPal, and other service providers often send security warnings to alert users to suspicious activity. This PayPal scam shows that those warnings may not always be genuine and that you should always exercise caution.

The golden rule? Never click links in emails. Always visit the service provider’s site by entering the correct information into your web browser to login, and always carefully check the domain before providing any credentials. This is important as there has been an increase in typosquatting attacks, where cybercriminals take advantage of careless typists who misspell domain names when entering them into the address bar of their browser.

Employee Susceptibility to Phishing Emails Highlights Need for Strong Email Security

IT professionals have long known that employees are a weak link in the security chain. Recent studies have confirmed this to be the case. Employees are poor at identifying phishing emails and other email-based threats and, to be fair on employees, many have received no training and phishing scams are becoming much more targeted and sophisticated.

The number of successful phishing attacks on businesses is difficult to determine, as many attacks go unreported, even when they result in the exposure of consumer data. In regulated industries, such as the healthcare industry in the United States, the picture is much clearer.

The Health Insurance Portability and Accountability Act – or HIPAA as it is better known – requires healthcare organizations to report breaches of patient information. Summaries of data breaches of 500 or more records are also made public and can be seen on the Department of Health and Human Services’ Office for Civil Rights data breach portal.

In 2019 alone, there have been at least 147 incidents of hacking of email accounts. The cost of those breaches is staggering. In those 147 incidents, the hacked email accounts contained the records of 2,762,691 individuals. According to the Ponemon Institute/IBM Security 2019 Cost of a Healthcare Data Breach report, the cost per exposed healthcare record is $423. Those breaches are therefore likely to have cost $1,168,618,293.

A recent study conducted by GetApp confirmed how often employees are fooled by phishing attacks in other industries. For the study, 714 individuals were surveyed from a range of businesses in the United States. Almost a quarter of those businesses have experienced at least one successful phishing attack and 43% of employees said that someone in their organization had clicked on a phishing email.

The aim of the study was to explore whether businesses were providing security awareness training to their employees to help them identify phishing emails. Only 27% of organizations did. It is therefore no surprise that employees often fall for phishing scams.

The provision of security awareness training, with a particular focus on phishing and social engineering, is vital. Even with layered defenses, some phishing emails will arrive in inboxes, so employees need to be taught the skills they need to help them identify email threats. Employees should then be tested by conducting phishing email simulations. That allows businesses to find out if the training has been taken on board. Without training and testing, employees will remain a liability. Over time their phishing identification shills will improve.

It is worth noting that security awareness training for employees is a requirement of HIPAA, yet many employees are still fooled. Training and phishing simulations can help reduce an organization’s susceptibility to phishing attacks, but employees, being human, will still make mistakes.

The solution is layered defenses. No one cybersecurity solution will block all phishing attempts, and certainly not without also blocking many legitimate email communications. Multiple solutions are therefore required.

It is essential for advanced email security defenses to be implemented to block phishing emails and make sure phishing and malspam (spam emails containing malware) never reach inboxes. That means an advanced spam filtering solution is a must.

SpamTitan for has been independently tested and shown to block in excess of 99.9% of spam emails and 100% of emails containing known malware. SpamTitan also blocks zero-day threats using a combination of advanced detection techniques. This is achieved through heuristic analyses, blacklists, trust scores, greylisting, sandboxing, DMARC, and SPF to name just a few.

SpamTitan has also been developed to compliment Office 365 security and provide a greater level of protection against phishing and other malicious email threats. It should be noted that Microsoft’s Exchange Online Protection was recently shown to allow 25% of phishing emails through.

Should phishing emails arrive in inboxes and be opened by end users, other controls are required to prevent clicks from resulting in malware infections or the theft of credentials. Here a web filtering solution such as WebTitan is important. When a link in an email is clicked, before the webpage is displayed, the URL and the content of the webpage is checked and the user is prevented from visiting the webpage if it, or its domain, is associated with phishing or malware distribution. Malware downloads can also be blocked from websites, even those with a high trust score. Together these solutions form the backbone of your phishing defenses. Further, these two solutions are quick and easy to implement, simple to use and maintain, and they are inexpensive.

Add antivirus protection, multi-factor authentication, and end user training, and you will be well protected from phishing and email and web-based malware attacks.

For further information on improving your defenses against phishing, spear phishing, and malware, give the TitanHQ team a call today.

If you are a managed service provider, contact the TitanHQ channel team and discover why TitanHQ is the leading provider of cloud-based email and web security solutions for MSPs serving the SMB market.

Business Software Review Sites Show SpamTitan is Huge Hit with Users

Over the past 2 decades TitanHQ has been developing powerful cybersecurity solutions for SMBs and managed service providers (MSPs) that serve the SMB market. Naturally at TitanHQ we have great belief in our email security solution, SpamTitan. We believe it is the ideal spam filtering solution for SMBs and MSPs for preventing a myriad of email threats from reaching inboxes.

TitanHQ is the leading provider of cloud-based email security to MSPs serving the SMB market. We regularly receive positive feedback from MSPs and SMBs about how the solution has saved them hours of work compared to other email security solutions and has helped them improve email security and block more spam and stop malware and ransomware from reaching inboxes.

Positive feedback from end users proves we are getting it right and it inspires us to continue improving the solution to ensure it will keep on protecting our customers from malware, ransomware, viruses, botnets, and social engineering and phishing attacks for many years to come.

The positive feedback is not only provided to our engineers and customer service and sales teams. IT decision makers have posted highly positive reviews on the top business software review platforms and are letting other IT professionals know about their experiences implementing the solution, integrating it with their other cybersecurity solutions and management platforms, and what it is like to use SpamTitan on a daily basis.

In fact, across the different business review sites, SpamTitan has consistently received high scores. There is no other email security product on the market that has achieved such a wealth of positive reviews and feedback from end users.

Some of the positive reviews across the leading business software review sites are detailed below:

Gartner Peer Insights

Gartner Peer insights is one of the most highly respected review platforms from the world’s leading business advisory and research company. While Gartner strictly polices the review site, Gartner is unbiassed and has no hidden agenda. The review platform gives IT professionals the opportunity to give their honest feedback on software solutions that they have implemented to help other IT professionals save time and money in their search.

36 qualified users of SpamTitan have left reviews on the site and the solution has achieved highly positive feedback with an average user score of 4.7 out of 5.

“SpamTitan has been a very responsive vendor to work with, both during the sales process and with post-sales support. Tickets are responded to within several hours and often resolved within a day. The product itself is very MSP-friendly supporting delegation to client admins, multiple delivery pools, and attractive pricing. The catch rate is better than Exchange Online.”
Microsoft Team Lead in the Services Industry

“SpamTitan takes a little technical knowhow, but it’s powerful, flexible and affordable.” Director of IT and Telecom in the Healthcare Industry.

“SpamTitan is superb giving control back to the user and giving time back to IT staff. The product is amazing, it stopped 99% of spam and gives total control back to the user, it is web based and was easy to migrate to. The support and migration management from TitanHQ was brilliant.” IT Security Manager in the Manufacturing Industry.

G2 Crowd

G2 Crowd is one of the leading business software review sites. 139 verified users of SpamTitan have left reviews on the site and the solution has achieved an overall score of 4.6 out of 5. SpamTitan has been rated consistently highly in all rating categories, achieving 9.3 out of 10 for meets requirements and ease of doing business with, 9.2 for ease of setup and quality of support, 9.1 for ease of use, and 9.0 for ease of admin.

Additionally, each quarter, G2 Crowd compiles its Email Security Grid and rates solutions based on customer feedback and market presence. For four consecutive quarters, SpamTitan has been the Top Email Security Solution.

“I really like the customization that is available for this product. We have total control over the spam filter environment for all our customers. The environment is stable which is very important to us and our customers. The support staff was great when we were getting our environment configured. They were quick to reply to emails and reach out to assist us as needed. The spam filtering is top-notch and much better than other products we have used.”
Jeff Banks, Director Of Technology.

Antispam that is affordable, flexible and powerful.” Mike S, Director of IT and Telecommunications.

“Cloud Version is Great for Managed Service Providers.” Andrew B, Vice President.

“Minimizes our exposure to harmful malware and junk emails.” David C, Outreach Specialist.

Google Reviews

112 users of SpamTitan have taken the time to submit their feedback to Google Reviews. The solution is consistently given top marks by users and has achieved an overall review score of 4.9 out of 5.

Some of the positive feedback from users includes:

“TitanHQ is an excellent solution which ticks many boxes. It’s simple to setup, and gives a huge range of functionality all from within one place. My experience of the Support help desk has been great with a team that really do know their product. I highly recommend TitanHQ.” Chris Bell.

“The Titan Span filter is by far one of the best email filters I have ever used. It was simple to setup, it allows users to release their own emails from quarantine quick and easy.” Joseph Walsh.

“Great product. Spam reduced to almost zero and no user complaints. Configuration is simple and support is awesome. Love it!” George Homme.

Capterra

Capterra is a leading software review site that has been active for 20 years. The site has now been purchased by Gartner which moderates reviews on the site.  Capterra includes more than 700 categories of software products and is one of the most highly respected business software review sites. It is relied upon by IT decision makers the world over.

SpamTitan has been reviewed by 379 users and has achieved an overall review score of 4.6 out of 5.

“It’s as close to “set it and forget it” as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I’ve been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven’t shut it off again since. Whitelisting and blacklisting domains and specific emails are super easy. Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and courteous and super personable and have been some of the best people to work with in all my years doing IT.” Benjamin Jones, Director Of Information Technology.

“SpamTitan has saved me, saved my company time, and has some of the best support people around. It’s as close to “set it and forget it” as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I’ve been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes.” Benjamin J, Director of Information Technology.

Spiceworks

Members of the Spiceworks community have also rated SpamTitan highly. The solution has been reviewed by 56 users and has an overall rating of 4.6 out of 5.

Software Advice

The software review site Software Advice includes 350 reviews of SpamTitan from business users and has achieved an average score of 5.58 out of 5.

SpamFilterReviews

According to SpamFilterReviews, SpamTitan is the top-rated spam filtering solution on the site with a score of 4.9 out of 5.

Cyberattacks on Managed Service Providers are Soaring: Are Your Defenses Good Enough?

Cyberattacks on managed service providers have been increasing over the past few months and they are now a key target for hackers. If a hacker can gain access to the systems of a managed service provider, their remote administration tools can be used to launch attacks on their clients.

There have been several major cyberattacks on managed services providers in the past few weeks, with nation state-backed hacking groups targeting MSPs serving enterprises and ransomware gangs are conducting attacks on MSPs serving small and medium sized businesses.

Three major cyberattacks on managed service providers serving healthcare organizations in the United States have been reported in the past two months. All three have affected more than 100 healthcare clients and one impacted 400.

In late November, the Milwaukee-based managed IT service provider, Virtual Care Provider Inc., was attacked with Ryuk ransomware. The attack started on November 17, 2019 and affected all of its clients’ data. Around 110 nursing homes and acute care facilities were prevented them from accessing their patients’ medical records. The consequences for its clients were dire. Assisted living facilities and nursing homes were prevented from billing for Medicaid, which meant essential funding was not provided and nursing homes were prevented from ordering essential drugs for patients. Virtual Care Provider was issued with a $14 million ransom demand, which the company could not afford to pay. The managed service provider had around 20% of its services affected and had to rebuild around 100 servers.

The ransomware was deployed as a secondary payload by the TrickBot Trojan. TrickBot had been installed on its network 14 months previously via a malicious email attachment.

A few weeks later, a Colorado-based managed service provider serving dental practices was attacked with ransomware. Complete Technology Solutions was infected with a ransomware variant called Sodinokibi. First the MSP was attacked, then its remote administration tools were used deploy ransomware on the networks of more than 100 dental practices. A ransom demand of $700,000 was issued, which the MSP refused to pay. Its clients are now having to pay the attackers for the keys to decrypt their files. Only a few that had backups stored off the network were able to recover without paying the ransom.

This is the second such attack to affect a company serving the dental industry. The dental record backup service provider, PerCSoft, was also attacked with Sodinokibi ransomware. That attack affected approximately 400 dental practices. CyrusOne was also attacked with Sodinokibi ransomware and its managed services division and six of its clients were affected.

It is not only ransomware that is being used in the attacks. Nation-state threat groups such as APT10 are also targeting MSPs. Their aims are different. The attacks are being conducted to gain access to the intellectual property of their enterprise customers.

As cyberattacks on managed service providers increase, MSPs must ensure that they have adequate defenses in place to keep the hackers at bay. This is an area where TitanHQ can help. TitanHQ is the leading provider of cloud-based email and web security solutions for managed service providers that serve the SMB market.

TitanHQ offers a trio of solutions for MSPs under the TitanShield program. SpamTitan email security is a powerful cloud-based solution that keeps inboxes free of spam, phishing emails, and malware. SpamTitan incorporates SFP and DMARC to block email impersonation attacks, uses dual antivirus engines to detect known malware threats, and heuristics and sandboxing to identify and block zero-day threats.

WebTitan Cloud is a 100% cloud-based DNS filtering solution that works seamlessly with SpamTitan to block web-based phishing attacks and malware downloads. The solution allows you to monitor and identify malicious threats in real time, and includes AI-driven protection against active and emerging phishing URLs, including zero-minute threats.

The third solution is ArcTitan, a cloud-based email archiving solution that provides protection against data loss and helps MSPs and their clients meet their compliance obligations. ArcTitan serves as a black box flight recorder for email.

These solutions are not only an ideal for improving the security posture of MSP clients, they can help to ensure that MSP systems are protected from attack. All TitanHQ solutions are quick and easy to implement, have a low management overhead, and are API-driven so they can easily be incorporated into MSP’s remote management and monitoring systems.

To find out more about the TitanShield program for managed service providers and to discover how TitanHQ’s cybersecurity solutions can improve yours and your clients’ security posture, give the TitanHQ channel team a call today.

Employees Frequently Respond to Phishing Emails and Business Phishing Protections are Coming Up Short

Recent research has highlighted just how important it is for businesses to implement a range of defenses to ensure phishing emails are not delivered to inboxes and how business phishing protections are failing.

The studies were conducted to determine how likely employees are to click on phishing emails that arrive in their inboxes. Alarmingly, one study indicated almost three quarters of employees were fooled by a phishing test and provided their credentials to the attacker. In this case, the attacker was the consultancy firm Coalfire.

71% of the 525 businesses that were tested had at least one employee disclose login credentials in the phishing test, compared to 63% last year. At 20% of businesses, more than half of the employees who were tested fell for the phishing scam, compared to 10% last year.

A second study conducted by GetApp revealed a quarter of 714 surveyed businesses said they had at least one employee who responded to a phishing attack and disclosed their login credentials and 43% of businesses had employees that had clicked on phishing emails. The study also revealed only 27% of businesses provide security awareness training to employees, only 30% conduct phishing simulations, and 36% do not have multi-factor authentication in place on email.

The Importance of Layered Phishing Defenses

To mount an effective defense against phishing and other cyberattacks, a defense in depth approach to security is required.

With layered defenses, businesses are not replying on a single solution to block phishing attacks. Multiple defenses are put in place with the layers overlapping. If one measure proves to be ineffective at blocking a phishing email, others are in place to provide protection.

One area where many businesses fail is relying on Office 365 anti-phishing controls. A study by Avanan showed Office 365 phishing defenses to be effective at blocking most spam emails, but 25% of phishing emails were delivered to inboxes.

What is required is an advanced anti-spam and anti-phishing platform that can be layered on top of Office 365 to ensure that these phishing emails are blocked. SpamTitan can be seamlessly implemented in Office 365 environments and provides superior protection against phishing and malware attacks. SpamTitan blocks more than 99.9% of spam and phishing emails, 100% of known malware, and incorporates a host of features to identify zero-day threats.

As good as SpamTitan is at blocking email threats, other layers should be implemented to block phishing attacks. If a phishing email arrives in an inbox, a web filter will provide protection by blocking attempts by employees to visit phishing websites and sites hosting malware. WebTitan is a powerful DNS filtering solution that protects against the web-based element of phishing attacks. WebTitan adds an extra layer to phishing defenses and will block attempts by employees to visit malicious sites.

If an attacker succeeds in obtaining the credentials of an employee, it is important that those credentials cannot be used to gain access to the account. That protection is provided by multi-factor authentication. Multi-factor authentication is not infallible, but it will prevent stolen credentials from being used to access accounts in the majority of cases.

Security awareness training is also vital. Employees are the last line of defense and that defensive line will be tested. If employees are not trained how to identify phishing emails and other email security threats, they cannot be expected to recognize threats when they land in inboxes. An annual training session is no longer enough, considering how many phishing attacks are conducted on businesses and how sophisticated the attacks are becoming.

Security awareness training should consist of an annual training session with regular refresher training sessions throughout the year. Employees should be kept up to date on the latest tactics being used by cybercriminals to help them identify new scam emails that may bypass email security defenses. Phishing simulation exercises are also important. If these simulations are not conducted, businesses will have no idea how effective their training sessions have been, and which employees have not taken the training on board.