Technology is vital for defending against cyberattacks, but it is important not to neglect employee training. Training the workforce on how to recognize and avoid threats should be a key part of your security strategy, but if you want to get the best return on your investment it is important to avoid these common security awareness training mistakes.
Why Security Awareness Training is Essential
Data from the ransomware remediation firm, Coveware, shows phishing is the main way that ransomware gangs gain initial access to business networks, and IBM reports that phishing is the main way that data breaches occur. In 2021, 40% of all data breaches started with a phishing email. Businesses should implement technologies to block these attacks, such as a spam filter, antivirus software, and a web filter; however, even with these defenses in place, threats will arrive in inboxes, they can be encountered over the Internet, or via instant messaging services, SMS, or over the phone. Unless you totally isolate your business from the outside world, employees will encounter threats.
It is therefore important to provide security awareness training to teach employees how to recognize and avoid threats and to educate them on cybersecurity best practices that they should always follow. Security awareness training is concerned with equipping employees with the skills they need to play their part in the overall security of the organization, to give them practice at detecting threats, and build confidence. Through training, you can create a human firewall to add an extra layer to your cybersecurity defenses.
Security Awareness Training Mistakes to Avoid
It is important to avoid these common security awareness training mistakes, as they can seriously reduce the effectiveness of your training.
Creating a training course that covers all security best practices and threats to educate the workforce is important, but if you want to change employee behavior and get the best return on your investment, it is important to ensure that your training is effective. If you provide a once-a-year training session, after a few weeks the training may be forgotten. One of the most common mistakes with security awareness training is not providing training often enough. Training should be an ongoing process, provided regularly. You should therefore be providing training regularly in small chunks. A 10-minute training session once a month is much more likely to change behavior than a once-a-year training session.
Not making training fun and engaging
Cybersecurity is a serious subject, but that does not mean that training cannot be enjoyable. If your training course is dull and boring, your employees are likely to switch off, and if they are not paying attention, they will not take the training on board. Use a third-party security awareness training course that includes interactive, gamified, and fun content that will engage employees, and use a variety of training materials, as not everyone learns in the same way.
Using the same training course for all employees
Don’t develop a training course and give the same course to everyone. Use a modular training course that teaches the important aspects of security, but tailor it to user groups, departments, and roles. Training should be relevant. There is no point in training everyone how to recognize specific threats that they will never encounter.
Not conducting phishing simulations
Training and then testing is important to make sure that the training content has been understood, but that is unlikely to change employee behavior sufficiently. The best way to reinforce training and change employee behavior is by conducting phishing simulations. These simulations should be relevant, reflect real-world threats, and should be conducted regularly. Phishing simulations will show you how employees respond to threats when they are completing their work duties and are not in a training setting. If a phishing simulation is failed, it is a training opportunity. Provide targeted training to employees who fail, specific to the mistake they made.
Not providing training in real-time
Intervention training is the most effective. When an employee makes a security mistake, training should be automatically triggered, such as when an employee fails a phishing simulation or takes a security shortcut. If the employee is immediately notified of the error and is told where they went wrong, that will be much more effective at changing behavior than waiting until the next scheduled training session.
Speak with TitanHQ About Security Awareness Training
TitanHQ offers a security awareness training and phishing simulation platform for businesses – SafeTitan – that makes workforce training simple. The platform includes an extensive library of gamified, fun, and engaging content on all aspects of security to allow businesses to create customized training for all members of the workforce and automate phishing simulations.
The platform is easy to set up, use, and customize, and the platform is the only security awareness training solution that provides intervention training in real-time in response to employees’ security errors. For more information contact TitanHQ and take the first step toward creating a human firewall.