You may be able to grab a bargain on Black Friday and Cyber Monday but you need to be extra vigilant for Black Friday phishing attacks and Cyber Monday scams. Cybercriminals are waiting to take advantage of unwary online shoppers on Black Friday and scams are rife throughout the holiday season.
Black Friday and Cyber Monday are two of the busiest shopping days of the year. Many people take advantage of the deals on offer and delay major purchases to try to get a Black Friday or Cyber Monday bargain, and savvy shoppers get started on their Christmas shopping early and try to grab the best gifts while they are available, often at a sizeable discount. On Black Friday, Cyber Monday, and throughout the holiday season, cybercriminals are hard at work. It is the perfect time for them to fill their pockets before the Christmas break. There are huge numbers of people looking to make purchases online, and cybercriminals are more than happy to offer the bargains and special deals that they seek.
During this shopping frenzy, people who delay making a purchase often miss out due to limited product availability. That means it is the perfect time to conduct a phishing attack offering a high-value product at a rock-bottom price, as it is exactly what consumers are expecting and hoping to find. The whole retail event plays into cybercriminals’ hands. People are made to think that they need to act fast and make a quick purchase when what they need to do is stop and think about whether the offer being presented is really what it seems.
Last year, UK residents lost more than £10 million to cybercriminals over the festive shopping period, according to the UK National Cyber Security Centre, with each victim losing an average of £639 to scams between November 2022 and January 2023. This year, the outlook looks even bleaker due to the ease at which artificial intelligence can be used to create convincing scams. While phishing attempts, scam emails, and malicious websites often contain red flags that indicate all is not what it seems, those red flaws are often missing from AI-generated content. Cybercriminals are leveraging large language models, such as ChatGPT, to create convincing emails, scams, fake adverts, and fraudulent websites. The aim of these attacks is to get unsuspecting consumers to disclose their usernames and passwords, provide their credit card and bank details, make purchases for non-existent products, or download malware. AI allows cybercriminals to conduct these scams on an increasingly large scale.
Tips for Avoiding Black Friday Phishing Scams and Online Fraud
AI tools allow cybercriminals to generate phishing emails with perfect grammar and no spelling mistakes and even generate convincing lures targeted at specific groups of people, but the same social engineering techniques are used in these phishing attempts as human-generated phishing emails. With phishing attempts, there is a sense of urgency. Phishing emails have a call to action and only a limited time to respond and there will usually be a threat of negative consequences if prompt action is not taken. With Black Friday phishing scams, product scarcity or a special offer expiring are often how cybercriminals get urgent action to be taken, or there may be a threat of pending costs, charges, or account closures if the email is ignored. Another common ploy is to generate a security alert about unauthorized account access or a potentially fraudulent purchase that has been made, with immediate action required to block the charge or protect the account. Everyone needs to be extra vigilant during the holiday season and should carefully check the sender of the email and stop and think before taking any action suggested in an email.
With so many purchases being made at this time of year, it is the perfect time for phishing lures warning about unsuccessful deliveries. Most people will be expecting packages to be delivered over the next few days and weeks. If you are notified about a failed delivery attempt, make sure that the message has been sent from the domain of the company that claims not to be able to deliver the package. If the email claims to have been sent by FedEx, UPS, DPD, Yodel, or Evri, check it has been sent from the official domain used by that company and watch out for hyphenated domain names, spelling mistakes, and transposed letters.
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While email scams are common, so are scams on social media platforms. Malicious advertisements are posted offering products that are never dispatched. According to the Federal Trade Commission, $2.7 billion has been lost in the United States to social media scams over the past 2 years. While there may be genuine offers on social media sites, any vendor should be carefully vetted before making a purchase through an advert and checked to make sure they are who they claim to be and that they are a reputable retailer. It is also far better to use a credit card for any purchases, as credit card companies offer much greater protection against fraud than banks do for debit cards.
While non-delivery scams are common, and credit card theft is rife, many Black Friday and Cyber Monday scams try to obtain access to accounts. In addition to being extra vigilant, it is important to ensure that accounts are properly protected, which means setting a strong, unique password for each account and ensuring multifactor authentication is enabled. If passwords are reused across multiple sites, if that password is obtained, all accounts that use the same password will be put at risk. Multifactor authentication will provide greater protection for accounts should passwords be guessed or otherwise obtained. A password alone is not sufficient to gain access to an account, as an additional form of authentication must be provided.