Businesses are constantly targeted by cybercriminals and phishing one of the easiest ways that they can gain a foothold in corporate networks. An email is sent to an employee with a lure to entice them to click an embedded hyperlink and visit a website. When they arrive on the site, they are presented with a login prompt and must enter their credentials. The login prompt is indistinguishable from the real thing, but the domain on which the login prompt appears is controlled by the attacker. Any information entered on the website is captured.
End user training will go a long way to keeping your business protected against phishing attacks. Phishers target people using a variety of “social engineering” tactics to get them to take a specific action, which could be visiting a website and downloading malware, giving up their login credentials, or sending a wire transfer to the criminal’s bank account. By conditioning employees to perform checks and to stop and think before taking any action suggested in an email, you will greatly improve resilience to phishing attacks.
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Many employees will say that they can identify a phishing email and will never be fooled, but the number of successful phishing attacks that are occurring every day suggests there are gaps in knowledge and even the most tech-savvy individuals can be fooled.
To illustrate this point, consider the SANS Institute. If you have never heard of the SANS Institute, it is one of the world’s leading computer and information security training and certification organizations, including anti-phishing training.
In August 2020, the SANS Institute announced that one of its employees had fallen for a phishing scam and disclosed their login credentials. The attacker used those credentials to access the account and set up a mail forwarder that sent a copy of every email to the attacker’s email account. 513 emails, some of which contained sensitive information on SANS members, were forwarded to the account before the attack was detected. The emails contained the personally identifiable information of 28,000 SANS members. The SANS Institute decided to use this attack as a training tool and will be providing details of how it succeeded to help others prevent similar attacks.
This incident shows that even the most highly trained individuals can fall for a phishing email. Had training not been provided, instead of one compromised email account there could have been many.
Phishers are constantly changing tactics and developing new scams to fool people and technological anti-phishing solutions. The key to phishing attack prevention is to implement a range of defenses to block attacks. Any one of those measures may fail to detect a phishing email on occasion, but others will be in place to provide protection. This defense-in depth approach is essential given the sophistication of phishing attacks and the volume of messages now being sent.
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In addition to regular end user training and phishing simulation emails to harden the human element of your defenses, you need an advanced spam filter. If you use Office 365 you will already have a basic level of protection provided through Microsoft’s basic spam filter, Exchange Online Protection (EOP), but this should be augmented with a third-party solution such as SpamTitan to block more threats. EOP blocks spam, known malware, and many phishing emails, but SpamTitan will greatly improve protection against more sophisticated phishing attacks and zero-day malware.
You should also consider implementing a web filter to block the web-based component of phishing attacks. When an employee attempts to visit a malicious website that is used to steal credentials and other sensitive information, a web filter can prevent that website from being accessed.
With a spam filter, web filter, and end user training, you will be well protected, but you should also implement 2-factor authentication. If credentials are stolen, 2-factor authentication can prevent those credentials from being used by the attacker to gain access to the account.
For more information on spam filtering, web filtering, and phishing protection, give the TitanHQ team a call. Our team of experienced engineers will be happy to help you set up SpamTitan email security and the WebTitan web filter on a free trial so you can see for yourself how effective both are at blocking phishing attacks and other cybersecurity threats.
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