A new Office 365 phishing scam has been detected that attempts to get users to part with their Office 365 credentials with a request for collaboration via SharePoint.
The campaign was first detected in the summer of 2018 by researchers at cybersecurity firm Avanan. The Office 365 phishing scam is ongoing and has proven to be highly effective. According to Kaspersky Lab, the phishing campaign has been used in targeted attacks on at least 10% of companies that use Office 365.
This Office 365 phishing scam abuses trust in SharePoint services that are often used by employees. An email is sent to an Office 365 user that contains a link to a document stored in OneDrive for Business. In contrast to many phishing campaigns that spoof links and fool users into visiting a website other than the one indicated by the link text, this link actually does direct the user to an access request document on OneDrive.
A link in the document then directs users to a third-party website where they are presented with a Microsoft Office 365 login page that is a perfect copy of the official Office 365 login page. If login credentials are entered, they are given to the scammers. Once obtained, it is possible for the scammers to gain access to the Office 365 account of the user, including email and cloud storage.
The email accounts can be used for further phishing campaigns on the user’s contacts. Since those messages come from within the organization, they are more likely to be trusted. Email accounts can also contain a wealth of sensitive information which is of great value to competitors. In healthcare, email accounts can contain patient information, including data that can be used to steal identities. The attackers can also use the compromised credentials to spread malware. Employees may know not to open attachments from unknown individuals, but when they are sent from a colleague, they are more likely to be opened.
Businesses that use Microsoft’s Advanced Threat Protection (APT) service may mistakenly believe they are protected from phishing attacks such as this. However, since the links in the email are genuine OneDrive links, they are not identified as malicious. It is only the link in those documents that is malicious, but once the document is opened, Microsoft’s APT protection has already been bypassed.
Finding Office 365 users is not difficult. According to a 2017 Spiceworks survey, 83% of enterprises use Office 365 and figures from 2018 suggest 56% of organizations globally have adopted Office 365. However, a basic check can easily identify Office 365 users as it is broadcast on public DNS MX records. If one user can be found in an organization, it is highly likely that every other user will be using Office 365.
Businesses can take steps to avoid Office 365 phishing scams such as this.
- Ensure that all employees are made aware of the threat from phishing, and specifically this Office 365 phishing scam. They should be told to exercise caution with offers to collaborate that have not been preceded by a conversation.
- Conduct phishing email simulations to test defenses against phishing and identify individuals that require further security awareness training.
- Activate multifactor authentication to prevent stolen credentials from being used to access Office 365 accounts from unknown locations/devices.
- Change from APT anti-phishing controls to a third-party spam filter such as SpamTitan. This will not only improve catch rates, it will also not broadcast that the organization uses Office 365.
- Use an endpoint protection solution that is capable of detecting phishing attacks.
- Implement a web filter to prevent users from visiting known phishing websites and other malicious web pages.