G Hunt
by G Hunt | Oct 22, 2024 | SpamTitan News
Transcend Networks MSP is a managed service provider (MSP) that specializes in supporting clients with high IT demands. Their focus is on delivering critical IT services to customers who prioritize technology in their operations. By implementing SpamTitan and ArcTitan, Transcend Networks has enhanced email security for both their clients and their own business. Maintaining local U.S. email storage was essential for Transcend Networks, especially due to their work with government agencies. Previously, they relied on a cloud-based email security provider, but when the provider began routing emails overseas, this posed a significant problem. Transcend Networks sought a security solution that they could fully customize and manage to meet both their own and their clients’ specific requirements. As one Transcend Networks representative noted, “We’re MSP specialists and need a solution we can configure exactly as needed.” Recognizing the importance of a multi-layered security approach, Transcend Networks also required an email archiving solution to preserve emails that were not backed up by Office 365. This would ensure that, in the event of a security breach, they could provide full email data recovery for their clients. According to John Penrod, Principal Engineer/VP Transcend Networks “SpamTitan and ArcTitan have been bulletproof in their ability to serve our and our customers needs”.
Key requirements for Transcend Networks included:
- Local email relaying
- Seamless migration for existing clients
- Customizable setup and configuration
- A high-quality, dependable solution
Transcend Networks implemented two solutions from TitanHQ’s security suite: SpamTitan and ArcTitan. SpamTitan serves as their first line of defense, protecting against phishing attacks, spam, and malware before they reach customers’ inboxes. Transcend Networks chose this solution for several reasons. First, SpamTitan’s private cloud enabled them to keep their clients’ email data onshore, meeting regulatory and client-specific requirements. The solution operates through two AWS instances—primary and secondary—both managed by TitanHQ, which gave Transcend Networks confidence in the system’s security.
SpamTitan’s high level of configurability was a key advantage. Transcend Networks could tailor the solution to their specific needs, such as downloading raw email logs and redirecting flagged spam directly into users’ Outlook junk folders. These technical capabilities set SpamTitan apart from other solutions. As noted by a representative: “The configurability with SpamTitan is far superior to what we’ve seen.” Transcend Networks also deployed ArcTitan for email archiving, both for their clients and their own operations. Its seamless integration with Office 365 simplified the email archiving process and ensured the retention of important data. ArcTitan provided an easy way for both Transcend Networks and their clients to track and access archived emails as needed.
With TitanHQ’s SpamTitan and ArcTitan, Transcend Networks now has a robust, multi-layered email security solution. SpamTitan not only acts as a strong defense against email-based threats but also ensures that their clients’ emails remain onshore, addressing concerns about data being relayed overseas. Meanwhile, ArcTitan’s archiving capabilities helped one client avoid legal issues by enabling access to crucial email data that would have been lost if relying solely on Microsoft 365 backup.
by G Hunt | Mar 6, 2019 | MSP News, TitanHQ in the News, TitanHQ News, WebTitan News
A recent market study by HTF Market Intelligence predicts there will be “phenomenal growth” in the web filtering service market over the next six years.
HTF Market Report is a global research and market intelligence consulting organization and a brand of HTF Market Intelligence Consulting Private Limited. HTF Market Report provides detailed social and market intelligence and data analytics for organizations to help with decision-making, developing transformational growth strategies, investment programs, and new product development projects.
An in-depth understanding of industry convergence, Mega Trends, and market trends and technologies allows HTF Market Intelligence to deliver highly accurate forecasts to help companies develop and realize their goals and objectives.
The latest report contains a complete analysis of the web filtering market, which HTF Market Intelligence says is currently developing its presence. The report details current growth factors, growth predictions by region, historical market data, predicted future trends, industry validated data, and facts and attentive opinions. The report also includes financial data from some of the leading companies to develop web filtering services.
The report covers key players in the web filtering market, including US firms Webroot and iboss, UK firm Interoute, and Ireland DNS filtering solution provider, TitanHQ. The report provides insights on market segmentation and product segments such as keyword filtering, file type filtering, URL filtering and DNS filtering.
TitanHQ is proud to be included in the HTF Market Report and named with market leaders in the field of web filtering technology.
For more than 20 years, TitanHQ has been developing innovative technologies to protect businesses from malware, viruses, ransomware, botnets, phishing attacks, and malicious websites. TitanHQ’s web filtering solution – WebTitan, spam filtering technology – SpamTitan – and email archiving solution – ArcTitan are now offered by more than 1,500 managed service providers (MSPs) and have been adopted by more than 7,500 businesses worldwide.
The full market report can be found on this link.
by G Hunt | Mar 5, 2018 | Internet Security Updates, Spam News, SpamTitan News, TitanHQ News, TitanHQ Partner News
A new version of TitanHQ’s cloud-based anti-spam service and anti-spam software was released on March 5, 2018. SpamTitan version 7.00 includes patches for recently identified vulnerabilities in the ClamAV antivirus engine and a change to the primary AV engine used by the solution.
The primary anti-virus engine of SpamTitan version 7.00 is provided by the Romanian firm Bitdefender. Bitdefender is an award-winning antivirus engine that provides exceptional email protection against malware, viruses, and ransomware. Combined with the secondary AV engine – ClamAV – users benefit from excellent protection against email-based malware and ransomware attacks. The dual AV engines ensure malicious software is not delivered to end users’ inboxes via email attachments.
The change to Bitdefender was a natural choice and TitanHQ is planning to further its strategic relationship with the Romanian cybersecurity firm over the coming weeks and months. The change to the primary AV engine will be unnoticeable to current users, who will continue to be protected from malicious threats.
The update to the latest version will not happen automatically. Customers who have ‘prefetch of system updates’ enabled on their SpamTitan installations will be able to see the latest version in their list of available updates and can manually trigger the update to the new version. Customers who do not have that option enabled need to “check for updates” via their user interface.
Customers have been advised to read the documentation accompanying the latest version prior to installation as it includes important information on how the update should be applied. TitanHQ explains that it is not possible to update from v4 or v5 of the platform to SpamTitan version 7.00 without first installing version 6 of the platform.
Customers should note that the update must be performed before May 1, 2018 to ensure continued protection, as support for the Kaspersky AV engine – used in all versions of SpamTitan prior to v7 – will cease on that date. TitanHQ has also informed customers that support for v4 and v5 of SpamTitan will also stop on May 1, 2018.
SpamTitan v7.00 includes patches for the following vulnerabilities: CVE-2017-12374, CVE-2017-12375, CVE-2017-12376, CVE-2017-12377, CVE-2017-12379, CVE-2017-12380. All of those vulnerabilities exist in ClamAV. The latest version also improves protection against DoS attacks and should be applied as soon as possible. The update will take approximately 10-20 minutes to complete.
by G Hunt | Jan 16, 2018 | ArcTitan News, MSP News, SpamTitan News, TitanHQ News, TitanHQ Partner News
TitanHQ is pleased to announce that the team will be attending several Datto Roadshows this year, including the Datto Roadshow in Tampa on January 16, 2018.
The Datto roadshows are exciting events for managed service providers (MPS). Attendees get the opportunity to meet the Datto team and other managed service providers and gain valuable insights and useful advice to help turn 2018 into a highly profitable year.
The roadshows feature several deep dives, where the latest product releases and tech will be showcased to help MSPs get the most out of products and add new services to their stack.
The Deep Dives at the Tampa show will include Datto Networking, Datto SaaS Protection, and Ransomware Protection.
The Datto Networking Deep Dive gives MSPs the opportunity to learn how to boost MMR with the most MSP-centric networking product line in the world. Datto will be explaining its industry leading cloud backup and data recovery solutions in the Datto SaaS Protection Deep Dive.
The current ransomware epidemic has companies crying out for solutions that can help them to prevent attacks and recover quickly when disaster strikes. This creates an ideal opportunity for MSPs to improve their bottom lines by offering ransomware protection and recovery services. There will be a deep dive on ransomware where attendees will discover best practices to adopt to ensure clients are protected and data are secured.
The Tampa event will also see the Passportal team on hand to explain how clients can be protected from the full range of current cybersecurity threats and how MSPs can help their clients prevent data breaches, while lowering costs and increasing value.
TitanHQ will be on hand to explain the opportunities that exist in cloud-based spam filtering, web filtering and email archiving services, and how straightforward (and profitable) it is to provide these services to clients.
Additionally, the event is a great networking opportunity where MSPs can speak to other Datto partners and gain valuable tips to help them improve productivity, cut costs, and boost profits.
If you are unable to attend the Tampa event, don’t worry. There will be many other Datto Roadshows taking place over the coming weeks. The TitanHQ team will be attending several of these events.
The full schedule of Datto Roadshows in Q1, 2018 is listed below:
| Location |
Date |
| Orlando, FL |
February 6, 2018 |
| Albuquerque, NM |
February 8, 2018 |
| Houston, TX |
February 13, 2018 |
| Long Beach, CA |
February 13, 2018 |
| Dallas, TX |
February 15, 2018 |
| Baltimore, MD |
March 6, 2018 |
| San Francisco, CA |
March 6, 2018 |
| San Juan, Puerto Rico |
March 8, 2018 |
| Sacramento, CA |
March 8, 2018 |
| Phoenix, AZ |
March 13, 2018 |
| Norwalk, CT |
March 13, 2018 |
| Columbus, OH |
March 20, 2018 |
| Detroit, MI |
March 22 2018 |
| Rochester, NY |
March 27, 2018 |
| Toronto, Canada |
March 29, 2018 |
by G Hunt | Dec 22, 2017 | SpamTitan News
Businesses have to deal with thousands of spam emails each day. Each employee may spend just a few minutes each day dealing with spam emails, but that time could be much better spent on other tasks. Multiply those minutes by the number of employees and it adds up to a significant loss of productivity.
At best, spam email is a nuisance and a drain on productivity. But it is not just nuisance emails that arrive in inboxes. Businesses face a barrage of phishing emails, and malware and ransomware are usually delivered via email.
All it takes is for one employee to be fooled by a malicious email for a network to be compromised, credentials to be revealed, and for files to be encrypted by ransomware. The cost of dealing with those attacks can be considerable.
The solution is to deploy an advanced spam filter that will scan all incoming messages for spam signatures, check email attachments for malware, and assess embedded hyperlinks that would otherwise direct employees to phishing websites and exploit kits. Spam and malicious emails are then quarantined, while genuine emails are delivered without delay.
SpamTitan Attracts Top Marks from Users
To help businesses fend off spam email and ransomware attacks, TitanHQ developed SpamTitan. SpamTitan anti-spam software subjects all incoming emails to a Bayesian analysis. Emails are analyzed for spam signatures and the system ‘learns’ from new spam email campaigns ensuring it remains up to date and copes with new spamming tactics.
Greylisting is used as an additional spam control – Requests are made for suspect messages to be resent. Since spam servers are busy, the delay in messages being resent helps to identify and block more spam messages. These and other controls ensure SpamTitan blocks more than 99.9% of spam email, and ensure a false positive rate of less than 0.03%.
While many spam solutions are difficult to implement and troublesome to maintain, SpamTitan can be configured in minutes and has a low management overhead.
SpamTitan has also been attracting top reviews from users, in particular for ease of implementation and use, high spam capture rates, low false positives and for TitanHQ’s industry-leading customer service.
On the business software review website Capterra, SpamTitan has been awarded 4.5/5 points overall and has received top marks for technical support and customer service.
Some of the positive comments from users of SpamTitan are listed below:
“I like that once you have configured it, you basically forget about it. It just works seamlessly and you don’t worry about it.”
“It has been great stopping emails that bring spam or ransomware. We used to get hundreds of bad emails and now we don’t.”
“The 100% uptime, ease of use, flexibility, customization options, seamless updates, clustering, and support folks who are easy to work with.”
“Wonderful product that I will recommend to every network/systems administrator.”
“It has taken so much workload off of our servers and IT staff. We still run all our security software and best practices but our AV software has barely caught anything with SpamTitan catching all the bad guys. “
Benefits of SpamTitan
SpamTitan is costs as little as $17 a month for 10 users and the solution requires no software downloads or hardware purchases. Setup takes just a few minutes and once it is up and running, there is next to no maintenance.
If you already have a spam solution in place and it is labor-intensive and complicated to use, you want to cut costs, or your solution has too many false positives and lets too much spam email through its filters, it is time to make a change.
If you have yet to implement a spam filter, claim back all the lost hours of productivity and improve your organization’s security with SpamTitan.
Contact the TitanHQ team today for further information, details of pricing, and to register for a free trial.
