Our website filtering category includes the latest news and advice on content filtering: Restricting access to inappropriate online content such as pornography, blocking illegal activities such as copyright-infringing file downloads and blocking other potentially harmful or productivity-draining web content.
This news section also includes updates on web-based threats including ransomware, malware and phishing websites. While spam email is the current number one attack vector and the most common medium used for phishing, organizations should not neglect Internet threats such as exploit kits and malvertising. Articles on the latest threats and possible mitigations are also included in this category.
You will also find useful tips and advice on Internet content filtering and how best to protect your organizations using a web filtering solution. Many of the news items in this section are particularly relevant to Managed Service Providers (MSPs) looking to increase revenue and provide a more comprehensive range of security solutions to their clients.
The healthcare industry is one of the main targets for hackers, and while ransomware attacks have increased considerably in recent months and vulnerabilities in VPNs, RDP, and software solutions are frequently exploited, healthcare phishing attacks are far more common.
Phishing attacks on healthcare organizations allow threat actors to steal credentials to gain access to email accounts and other systems and steal highly sensitive data. Phishing emails are also used to deliver malware loaders such as the Emotet Trojan, which delivers other malware payloads such as the TrickBot banking Trojan, which in turn delivers ransomware.
Most cyberattacks start with a phishing email, so it is essential for healthcare organizations to ensure they implement safeguards to block these attacks and by doing so, prevent costly data breaches and regulatory fines.
The HHS’ Office for Civil Rights has imposed substantial fines on HIPAA-covered entities for data breaches that have started with a phishing email, including the two largest ever HIPAA fines issued to date – the $16 million financial penalty for Anthem Inc. for its 78.8 million-record data breach and the $6,850,000 penalty for Premera Blue Cross for its breach of the protected health information 10,466,692 individuals.
Tips to Prevent Healthcare Phishing Attacks…
Unfortunately, as far as phishing goes, there is no silver bullet. No single solution will provide total protection against healthcare phishing attacks. What is required is layered defenses – technical solutions providing overlapping layers of security – and adherence to tried and tested cybersecurity best practices. Some of the most important anti-phishing measures you can implemented to stop healthcare phishing attacks are detailed below:
Implement an Advanced Spam Filter
A spam filter is one of the most important technical controls to block phishing attacks and prevent malicious emails from reaching the inboxes of your employees. Advanced spam filters use a combination of blacklists of known malicious IPs, email header and content scanning, link analysis, anti-virus scans, sandboxing, SPF, DKIM, and DMARC to detect and block email impersonation attacks, and AI and machine learning to identify zero-day phishing attacks.
You should implement an advanced spam filter and set rules to filter out all suspicious emails and reject malicious messages. Outbound scanning is also important to detect compromised email accounts that are being used to conduct further phishing attacks on your organization and vendors.
Use a Web Filter to Block the Web-Based Component of Phishing Attacks
Email filters are effective, but not infallible. New tactics, techniques, and procedures are commonly developed by threat actors to fool email security solutions. You may be able to block all malware and 99.9% or more of all malicious messages, but some messages are likely to sneak past your defenses.
A web filter provided additional protection by preventing your employees from visiting known malicious URLs that have been masked in phishing emails. Web filters block the web-based component of phishing attacks and malware downloads from the internet and work in tandem with spam filters to improve your security posture and block healthcare phishing attacks.
Implement Multi-Factor Authentication
A SANS Institute report suggests multi-factor authentication will block 99% of attempts by threat actors to use stolen credentials to remotely access email accounts, while Microsoft says MFA will stop more than 99.9% of email account attacks, yet many admins have not implemented multi-factor authentication. A recent survey by CoreView researchers suggests 78% of Microsoft 365 admins have not enabled MFA on their M365 accounts.
In the event of credentials being stolen – in a phishing attack or using brute force tactics – MFA should prevent those credentials from being used to remotely access your accounts.
Provide Regular Security Awareness Training
Technical measures are important for preventing healthcare phishing attacks but don’t forget the human element. Employees need to be trained how to recognize phishing emails and taught the correct response when a suspicious email is received. Security awareness training should also cover cybersecurity best practices.
To create a “security aware” culture in your organization, you need to provide regular security awareness training sessions, including an annual training session for all staff and more frequent shorter sessions or online CBT sessions throughout the year, making sure you keep the workforce aware of the latest threats. Not only will training help to prevent healthcare phishing attacks from succeeding, it is also a requirement for HIPAA compliance.
Conduct Phishing Simulation Exercises
Training is important, but so is testing. If you do not test your employees’ security knowledge, you will not know whether your training has been successful. There will always be employees that require more training than others, and through testing you will be able to identify the individuals that need more help.
Phishing simulation exercises are the best way to achieve this. You can find weak links in your workforce as well as your training program and ensure they are addressed.
Take Care with the Information You Make Available Online
In order to conduct a targeted phishing attacks on your organization, an attacker needs to know your email addresses. This information can often easily be found online in organizational charts and staff directories. Limiting the information you publish online will make it harder for email addresses to be harvested and used in attacks on your organization.
How to Reduce the Severity of Successful Healthcare Phishing Attacks
Healthcare phishing attacks are extremely common and often result in the exposure or theft of large amounts of protected health information. The Office for Civil Rights breach portal lists many email security breaches that have exposed the personal and health information of tens of thousands and even hundreds of thousands of patients and health plan members.
When conducting a risk analysis, consider what would happen in the event of a breach and take steps to reduce the severity of a breach should your defenses be penetrated. It is a good best practice to implement an email archiving solution to send all emails to a secure, cloud archive to ensure that no email data is lost and to implement policies requiring emails containing PHI to be deleted from your mail system. In the event of a breach, the PHI exposed will be greatly reduced and so too will the breach costs.
By using an email archive, you will still be able to remain compliant and retain al email data, but you will be able to significantly reduce risk while improving the performance of your mail server.
A recent survey by Capterra on British SMEs has revealed 30% have fallen victim to a phishing attack during the COVID-19 lockdown. Just under half of the phishing emails received (45%) were related to coronavirus or COVID-19.
COVID-19 phishing emails increased significantly during the first quarter of 2020 as the coronavirus spread around the world. Since the virus was unknown to science, scientists have been working tirelessly to learn about the virus, the disease it causes, how the virus is spread, and what can be done to prevent infection. The public has been craving information as soon as it is available, which creates the perfect environment for phishing attacks. People want information and threat actors are more than happy to offer to provide it.
The Capterra survey highlights the extent to which these campaigns are succeeding. Employees are receiving phishing emails and being fooled by the social engineering tactics the scammers have adopted. The high success rate has seen many threat actors temporarily abandon their tried and tested phishing campaigns that they were running before the SARS-CoV-2 outbreak, and have repurposed their campaigns to take advantage of the public’s thirst for knowledge about the virus. In the first quarter of 2020, KnowBe4 reported a 600% increase in COVID-19 and coronavirus themed phishing emails.
The high percentage of businesses that have experienced phishing attacks during the COVID-19 lockdown indicates many SMEs need to augment their anti-phishing defenses. There is also a need for further training to be provided to employees, as the emails are being opened and links are being clicked.
On the training front, formal training sessions may be harder to administer with so many employees working remotely. Consider conducting short training sessions via teleconferencing platforms and sending regular email alerts warning about the latest techniques, tactics and procedures being used in targeted attacks on remote workers. Phishing simulation exercises can be hugely beneficial and will help to condition workers to check emails thoroughly and report any threats received. These simulations also help identify which employees need further training to help them recognize potential phishing attacks.
Of course, the best way to ensure that employees do not open phishing emails and malicious attachments is to ensure they are not delivered to employees’ inboxes. That requires an advanced spam filtering solution.
Many SMEs and SMBs have now moved to an Office 365 hosted email solution, in which case email filtering will be taking place using Microsoft’s Exchange Online Protection – The default spam filtering service that protects all office 365 users. If you are reliant on this solution for filtering out phishing emails and other types of malicious messages, you should consider adding a third-party solution on top of EOP.
Exchange Online Protection provides a reasonable level of security and can block phishing emails and known malware threats, but it lacks the features of more advanced spam filtering solutions and cloud-based email security gateways, such as machine learning and predictive technology to identify attacks that have not been seen before.
As an additional protection against phishing attacks, a web filtering solution should be considered. In the event of a phishing email arriving in an inbox, a web filter serves as an additional layer of protection to prevent attempts by employees to visit websites linked in the emails. When an attempt is made to visit a known phishing website or web content that violates your acceptable internet usage policies, access will be blocked and the user will be directed to a local web page telling them why access has been denied.
Multi-factor authentication should also be implemented for email to ensure that in the event that credentials are compromised, a second factor must be provided before access to the email account is granted.
For more information on spam filtering and web filtering, and further information on TitanHQ’s advanced cloud-based email security solution – SpamTitan – and DNS-based web filtering solution – WebTitan – give the TitanHQ team a call today.
When it comes to cybersecurity and home working, CIOs and IT teams have a challenge – How to ensure the same level of protection is provided for remote workers as they get when they are in the office. To help we have compiled a set of cybersecurity best practices for home workers to help IT teams prepare for a massive increase in telecommuting
The cybersecurity protections at home will not be nearly as good for home workers as protections in the office, which are much easier to implement and maintain. IT departments will therefore need to teach telecommuting workers cybersecurity best practices for home working and their devices will need to be configured to access applications and work resources securely. With so many workers having to telecommute, this will be a major challenge.
The coronavirus pandemic has forced businesses to rapidly expand the number of telecommuting workers and having to increase capacity in such a short space of time increases the potential for mistakes. Further, testing may not be nearly as stringent as necessary given the time pressure IT workers are under. Their teams too are likely to be depleted due to self-isolating workers.
One area where standards are likely to slip is staff training on IT. Many employees will be working from home for the first time and will have to use new methods and applications they will not be familiar with. The lack of familiarity can easily lead to mistakes being made. It is important that even though resources are limited you still teach cybersecurity best practices for home workers. Do not assume that telecommuting workers will be aware of the steps they must take to work securely away from the office.
Steps for IT Teams to Take to Improve Cybersecurity for Home Workers
Listed below are some of the key steps that IT teams need to take to improve security for employees that must now work from home.
Ensure VPNs are Provided and Updated
Telecommuting workers should not be able to access their work environment unless they use a VPN. A VPN will ensure that all traffic is encrypted, and data cannot be intercepted in transit. Enterprise-grade VPNs should be used as they are more robust and provide greater security. Ensure there are sufficient licenses for all workers, and you have sufficient bandwidth available. You must also make sure that the VPN is running the latest software version and patches are applied, even if this means some downtime to perform the updates. VPN vulnerabilities are under active attack.
Set up Firewalls for Remote Workers
You will have a firewall in place at the office and remote workers must have similar protections in place. Software firewalls should be implemented to protect remote workers’ devices. Home routers may have inbuilt firewalls. Talk employees through activating hardware firewalls if they have them on their home routers and ensure that passwords are set to prevent unauthorized individuals from connecting to their home Wi-Fi network.
Apply the Rule of Least Privilege
Remote workers introduce new risks, and with large sections of the workforce telecommuting, that risk is considerable. Remote workers are being targeted by cybercriminals and through web- and email-based attacks. In the event of a malware infection or credential theft, damage can be limited by ensuring workers only have access to resources absolutely necessary for them to perform their work duties. If possible, restrict access to sensitive systems and data.
Ensure Strong Passwords are Being Set
To protect against brute force attacks, ensure good password practices are being followed. Consider using a password manager to help employees remember their passwords. The use of complex passwords should be enforced.
Implement Multifactor Authentication
Multifactor authentication should be implemented on all applications that are accessed by remote workers. This measure will ensure that if credentials are compromised, system access is not granted unless a second factor is provided.
Ensure Remote Workers’ Devices Have Antivirus Software installed
Antivirus software must be installed on all devices that are allowed to connect to work networks and the solutions must be set to update automatically.
Set Windows Updates to Automatic
Working remotely makes it harder to monitor user devices and perform updates. Ensure that Windows updates are set to occur automatically outside of office hours. Instruct workers to leave their devices on to allow updates to take place.
Use Cloud-Based Backup Solutions
To prevent accidental data loss and to protect against ransomware attacks, all data must be backed up. By using cloud-based backups, in the event of data loss, data can be restored from the cloud-backup service.
Teach Cybersecurity Best Practices for Home Workers
All telecommuting workers must be shown how they need to access their work environment securely when working away from the office. Reinforce IT best practices with home workers, provide training on the use of VPNs, provide training on cybersecurity dos and don’ts when working remotely, and explain procedures for reporting problems.
Define Procedures for Dealing with a Security Incident
Members of the IT team are also likely to be working remotely so it is essential that everyone is aware of their role and responsibilities. In the event of a security incident, workers should have clear procedures to follow to ensure the incident is resolved quickly and efficiently.
Implement a Web Filter
A web filter will help to protect against web-based malware attacks by blocking access to malicious websites and will help to prevent malware downloads and the installation of shadow IT. Also consider applying content controls to limit employee activities on corporate-owned devices. Drive-by malware attacks have increased and the number of malicious domains registered in the past few weeks has skyrocketed.
Use Encrypted Communication Channels
When you need to communicate with telecommuting workers, ensure you have secure communications channels to use where sensitive information cannot be intercepted. Use encryption for email and secure text message communications, such as Telegram or WhatsApp.
Ensure Your Email Security Controls are Sufficient
One of the most important cybersecurity best practices for home workers is to take extra care when opening emails. Phishing and email-based malware attacks have increased significantly during the coronavirus pandemic. Ensure training is provided to help employees identify phishing emails and other email threats.
Consider augmenting email security to ensure more threats are blocked. If you use Office 365, a third-party email security solution layered on top will provide much better protection. Exchange Online Protection (EOP) is unlikely to provide the level of protection you need against phishing and zero-day malware threats. Consider an email security solutions with data loss protection functions to protect against insider threats.
Monitor for Unauthorized Access
More devices connecting to work environments makes it much easier for threat actors to hide malicious activity. Make sure monitoring is stepped up. An intrusion detection system that can identify anomalous user behavior would be a wide investment.
For further information on enhancing email security and web filtering to protect remote workers during the coronavirus pandemic, contact TitanHQ today.
Several new COVID-19 phishing email campaigns have been detected over the past few days that are exploiting fear about the novel coronavirus pandemic to deliver computer viruses and steal sensitive information.
People are naturally worried about getting infected with the real virus especially with the high fatality rate, so emails related to COVID-19 are likely to be opened.
Some of the phishing emails that have been intercepted are easy to identify as malicious. They are poorly written with spelling mistakes and grammatical errors, but some campaigns have been expertly crafted and are highly convincing and are likely to catch out many people.
The first COVID-19 phishing campaigns were detected in January and the number has steadily grown over the past few weeks. Many different threat groups are now using COVID-19 phishing lures to fool the unwary into disclosing credentials, visiting malicious links, or downloading malware.
The World Health Organization (WHO) has issued a warning after several phishing campaigns were detected that impersonated WHO. The emails claimed to provide essential information about cases in the local area along with advice on how to avoid infection. One of the most recently detected campaigns claimed to provide “Coronavirus Updates” with the emails containing a ZIP file attachment that appeared to be a PDF file – MYHEALTH.PDF. However, the file was actually an executable file – MYHEALTH.exe. If the file was opened, it triggered the download of GULoader, which in turn downloads Formbook malware from Google Drive. Another similar campaign included a Word attachment that downloaded the TrickBot Trojan, which is being used to deliver Ryuk ransomware as a secondary payload.
The Centers for Disease Control and prevention is also being impersonated. One campaign claims the novel coronavirus had become an airborne threat and warns of new cases in the local area. The emails appear to have been sent from a legitimate CDC email account – CDC-Covid19[@]cdc.gov. The emails include an attachment titled “Safety Precautions” which appears to be an Excel spreadsheet, but it actually a .exe executable file. Double clicking on the file attachment triggers the download of a banking Trojan.
Email and text-based phishing campaigns are targeting UK taxpayers and impersonate HM Revenue and Customs (HMRC). The emails include a legitimate HMRC logo and advise the recipients about a new COVID-19 tax refund program. According the emails, the refund program was set up in cooperation with National Insurance and National Health Services and allows taxpayers to claim back tax to help deal with the coronavirus pandemic. In order to receive the refund, the user is told they must supply their name, address, mother’s maiden name and their bank card number.
In the past few days, a web-based malware distribution campaign has been identified. Several websites are now displaying world maps and dashboards that allow people to track the spread of the virus and find out about the location of new cases. People are naturally concerned about cases in their local area, and the website maps are attracting a lot of visitors.
Shai Alfasi, a security researcher at Reason Labs, discovered several websites using fake versions of maps and dashboards. The websites prompt users to download an application that allows them to track infections in real-time. The application is an executable file that delivers the AZORult information stealer.
With COVID-19 infections increasing and showing no sign of slowing, COVID-19 phishing campaigns are likely to continue. Organizations should raise awareness of the threat of COVID-19 phishing attacks with their employees and ensure appropriate technical solutions are implemented to block web and email-based attacks. TitanHQ can help with the latter and can provide advanced email and web security solutions to block these attacks. If you have not yet implemented a web filter or email security solution to protect your Office 365 accounts, now is a good time to start. Contact TitanHQ today for further information.
TitanHQ has announced a new partnership with Pax8. The partnership means Pax8 partners now have access to TitanHQ’s cloud-based email security solution – SpamTitan – and its DNS filtering solution, WebTitan.
Pax8 is the leader in cloud distribution. The company simplifies the cloud buying process and empowers businesses to achieve more with the cloud. The company has been named Best in Show for two consecutive years at the Next Gen and XChange conferences and is positioned at number 60 in the 2019 Inc. 5000 list of the fastest growing companies.
Pax8 carefully selects the vendors it works with and only offers market-leading channel friendly solutions to its partners. When searching for further cybersecurity solutions for its partners, TitanHQ was determined to be the perfect fit. TitanHQ is the leading provider of cloud-based email and web security solutions for managed service providers (MSPs) serving the SMB marketplace and its cybersecurity solutions are much loved by users. This was clearly shown in the 2019 G2 Crowd Report on Email Security Gateways where SpamTitan was named leader, having achieved 4- or 5-star ratings by 97% of its users, with 92% saying they would recommend the solution to other businesses.
Phishing, malware, and ransomware attacks have all increased in the past year and the cost of mitigating those attacks continues to rise. By implementing SpamTitan and WebTitan, SMBs and MSPs can secure their email environments and block web-based threats and keep their networks secure.
SpamTitan provides excellent protection for Office 365 environments. The solution detects and blocks phishing and email impersonation attacks and prevents known and zero-day malware and ransomware threats from reaching inboxes. The WebTitan Cloud DNS filtering solution blocks the web-based component of cyberattacks by preventing end users from visiting malicious websites, such as those harboring malware and phishing kits.
Both solutions are quick and easy to implement, can be seamlessly integrated into MSPs service stacks and cloud-management platforms, and Pax8 partners benefit from highly competitive and transparent pricing, centralized billing, and leading customer support.
“I am delighted to partner with the Pax8 team,” said Ronan Kavanagh, CEO, TitanHQ. “Their focus and dedication to the MSP community are completely aligned with ours at TitanHQ, and we look forward to delivering our integrated solutions to their partners and customers.”
IT professionals have long known that employees are a weak link in the security chain. Recent studies have confirmed this to be the case. Employees are poor at identifying phishing emails and other email-based threats and, to be fair on employees, many have received no training and phishing scams are becoming much more targeted and sophisticated.
The number of successful phishing attacks on businesses is difficult to determine, as many attacks go unreported, even when they result in the exposure of consumer data. In regulated industries, such as the healthcare industry in the United States, the picture is much clearer.
The Health Insurance Portability and Accountability Act – or HIPAA as it is better known – requires healthcare organizations to report breaches of patient information. Summaries of data breaches of 500 or more records are also made public and can be seen on the Department of Health and Human Services’ Office for Civil Rights data breach portal.
In 2019 alone, there have been at least 147 incidents of hacking of email accounts. The cost of those breaches is staggering. In those 147 incidents, the hacked email accounts contained the records of 2,762,691 individuals. According to the Ponemon Institute/IBM Security 2019 Cost of a Healthcare Data Breach report, the cost per exposed healthcare record is $423. Those breaches are therefore likely to have cost $1,168,618,293.
A recent study conducted by GetApp confirmed how often employees are fooled by phishing attacks in other industries. For the study, 714 individuals were surveyed from a range of businesses in the United States. Almost a quarter of those businesses have experienced at least one successful phishing attack and 43% of employees said that someone in their organization had clicked on a phishing email.
The aim of the study was to explore whether businesses were providing security awareness training to their employees to help them identify phishing emails. Only 27% of organizations did. It is therefore no surprise that employees often fall for phishing scams.
The provision of security awareness training, with a particular focus on phishing and social engineering, is vital. Even with layered defenses, some phishing emails will arrive in inboxes, so employees need to be taught the skills they need to help them identify email threats. Employees should then be tested by conducting phishing email simulations. That allows businesses to find out if the training has been taken on board. Without training and testing, employees will remain a liability. Over time their phishing identification shills will improve.
It is worth noting that security awareness training for employees is a requirement of HIPAA, yet many employees are still fooled. Training and phishing simulations can help reduce an organization’s susceptibility to phishing attacks, but employees, being human, will still make mistakes.
The solution is layered defenses. No one cybersecurity solution will block all phishing attempts, and certainly not without also blocking many legitimate email communications. Multiple solutions are therefore required.
It is essential for advanced email security defenses to be implemented to block phishing emails and make sure phishing and malspam (spam emails containing malware) never reach inboxes. That means an advanced spam filtering solution is a must.
SpamTitan for has been independently tested and shown to block in excess of 99.9% of spam emails and 100% of emails containing known malware. SpamTitan also blocks zero-day threats using a combination of advanced detection techniques. This is achieved through heuristic analyses, blacklists, trust scores, greylisting, sandboxing, DMARC, and SPF to name just a few.
SpamTitan has also been developed to compliment Office 365 security and provide a greater level of protection against phishing and other malicious email threats. It should be noted that Microsoft’s Exchange Online Protection was recently shown to allow 25% of phishing emails through.
Should phishing emails arrive in inboxes and be opened by end users, other controls are required to prevent clicks from resulting in malware infections or the theft of credentials. Here a web filtering solution such as WebTitan is important. When a link in an email is clicked, before the webpage is displayed, the URL and the content of the webpage is checked and the user is prevented from visiting the webpage if it, or its domain, is associated with phishing or malware distribution. Malware downloads can also be blocked from websites, even those with a high trust score. Together these solutions form the backbone of your phishing defenses. Further, these two solutions are quick and easy to implement, simple to use and maintain, and they are inexpensive.
Add antivirus protection, multi-factor authentication, and end user training, and you will be well protected from phishing and email and web-based malware attacks.
For further information on improving your defenses against phishing, spear phishing, and malware, give the TitanHQ team a call today.
If you are a managed service provider, contact the TitanHQ channel team and discover why TitanHQ is the leading provider of cloud-based email and web security solutions for MSPs serving the SMB market.
Cybercriminals are inventive and their attacks are becoming increasingly sophisticated. To help ensure you are prepared and can defend your business against these attacks, we have listed the top 10 cybersecurity threats your business is likely to face, along with some tips to help you prevent a costly data breach.
Cybercriminals are not just trying to attack large enterprises. Sure, a cyberattack on a large healthcare system or blue-chip company can be incredibly rewarding, but the defenses they have in place make attacks very difficult. SMBs on the other hand have far fewer resources to devote to cybersecurity and as a result they are easier to attack. The potential rewards may not be as great, but attacks are more likely to succeed which means a better return on effort. That is why so many SMBs are now being attacked.
There is a myriad of ways that a company can be attacked, and the tactics, techniques and procedures used by cybercriminals are constantly changing. The top 10 cybersecurity threats listed below include the main attack vectors that need to be blocked and will serve as a good starting point on which you can build a robust cybersecurity program.
Top 10 Cybersecurity Threats Faced by SMBs
We have listed the top 10 cybersecurity threats that SMBs need to defend against. All the threats listed below need to be addressed as any one of them could easily result in a costly data breach, data loss, or could cripple your business. Some of the threats listed below will be harder to address than others, and it will take time for your cybersecurity defenses to mature. The important thing is to start the ball rolling and address as many of these areas as soon as possible.
Human Error and Insider Threats
We have listed human error first, as it doesn’t matter what hardware and software solutions you implement, human error can easily undo much of your good work. Mistakes will be made by employees on occasion. What you need to do is reduce the potential for errors and limit the harm that can be caused.
Developing robust policies and procedures and providing training will help to ensure that your employees know how to act and more importantly, how not to.
Mistakes are not the only thing you need to take steps to try to prevent. There may also be individuals on your payroll who will take advantage of poor security for personal gain. You will also need to tackle the problem of insider threats and make it harder for rogue employees to cause harm and steal data. The measures listed below will help address threats from within and reduce risk.
Enforce the use of strong passwords but make it easier for your employees to remember them so they don’t try to circumvent your password policy or, heaven forbid, write their passwords down. Implement a password manager to store their passwords so they only have one password or pass phrase to remember.
Rule of Least Privilege
It is obvious, but often overlooked. Don’t give employees access to resources they do not need for their day-to-day work duties. If their credentials are compromised, this will limit the harm caused. It will also limit the harm that can be caused by rogue employees.
Block the Use of USB Devices
USB devices make it easy for rogue employees to steal data and for malware to be accidentally or deliberately be introduced. Implement technical controls to prevent USB devices from being connected, and if they are required for work purposes only give permission to certain individuals to use them. Ideally, use more secure methods of transferring or storing data.
Monitor Employee Activity
If rogue employees are stealing data, you are only likely to find out if you are monitoring their computer activity. Similarly, if credentials are compromised, system logs will highlight any suspicious activity. Make sure logs are created and monitored. Consider using a security information and event management (SIEM) solution to automate this as much as possible.
Terminate Access at Point of Termination
Terminating an employee? Terminate their access to your systems at the point of termination. It is surprising how often employee access rights are not terminated for days, weeks, or even months after an employee has left the company.
We will cover some more important safeguards to implement to protect against user error in the following 9 SMB cybersecurity threats.
Phishing and Social Engineering Attacks
Phishing is arguably the biggest cybersecurity threat faced by SMBs. Phishing is the use of social engineering techniques to persuade people to divulge sensitive information or take an action such as installing malware or ransomware. This is most commonly achieved via email, but can also occur via text messages, social media websites, or over the telephone.
Do not assume that your employees have common sense and know not to open email attachments from unknown individuals or respond to enticing offers from legal representatives of Nigerian princes. You must train your employees and teach cybersecurity best practices and show them how to identify phishing emails. Refresher training should be provided at regular intervals and you should conduct phishing simulation exercises (which can largely be automated) to find out who has taken the training on board and who is a liability that needs further training.
Employees are the last line of defense. You need a layer of security above your employees to make sure their security awareness training is never required. That means an advanced anti-spam/anti-phishing solution needs to be in place to block threats before they reach inboxes. If you use Office 365, you should still implement an antispam solution. A recent study by Avanan revealed 25% of phishing emails bypass Office 365 antispam defenses.
Another layer of protection should also be implemented to protect against phishing: Multi-factor authentication. This is the use of an additional authentication factor that will kick into action if an attempt is made to use credentials from an untrusted device or location. If credentials are compromised in a phishing attack, multi-factor authentication should stop them from being used to gain access to email accounts, computers, or network resources.
Malware and Ransomware
Malware, viruses, ransomware, spyware, Trojans, worms, botnets, and cryptocurrency miners are all serious threats that you must take steps to block. It goes without saying, but we will say it none the less, you need to have antivirus software installed on all endpoints and your servers.
Malware can be installed in many ways. As previously mentioned, blocking USB devices is important and spam filtering software with sandboxing will protect you from email-based attacks. Most malware infections now occur via the internet, so a web filtering solution is also important. This will also add an extra layer to your phishing defenses. A web filter will block drive-by malware downloads, prevent employees from visiting malicious sites (including phishing websites) and also allows you to enforce your internet usage policies. A DNS filtering solution is the best choice. All filtering takes place in the cloud before any content is downloaded and it will not add to your patching burden.
Shadow IT – The term given for any hardware or software in use that has not been authorized by your IT department. This could be a portable storage device such as a zip drive, a VPN client to bypass your web filter, an application to help with work tasks, or all manner of other software. It is surprising to find exactly how many of these programs are installed on users’ devices when IT support staff are called upon to sort out a problem!
So, what is the problem? Anything installed without authorization is a potential security and compliance risk. Your security team has no control over patching, and vulnerabilities in those applications could easily go addressed for months and give hackers an easy entry point into your network. Fake applications could be downloaded that are really malware, software packages often include a host of potentially unwanted programs and spyware, and any data stored in these applications could be transmitted to unsecure locations. Those applications and data contained therein are also unlikely to be backed up by the IT department. If anything happens, data can easily be lost.
The importance of prompt patching cannot be understated. Vulnerabilities exist in all software solutions. Sooner or later those vulnerabilities will be found, and exploits will be developed to take advantage. Security researchers are constantly looking for flaws that could potentially be exploited by threat actors to gain access to sensitive information, install malware, or remotely execute code. When these flaws are identified and patches are released, they need to be applied promptly. Oftentimes, vulnerabilities are being actively exploited by the time a patch is released. It is essential for these vulnerabilities to be addressed as soon as possible and for all software to be kept up to date.
When software or operating systems are approaching end of life, you must upgrade. When patches stop being issued and software is unsupported, any vulnerabilities will remain unaddressed and can easily be exploited.
Out of Date Hardware
Not all vulnerabilities come from out of date software. The hardware you use can also introduce risks. You must keep an inventory of all your hardware, so nothing slips through the cracks. Firmware updates should be applied as soon as it is made available and you should monitor for any devices that are approaching end of life. If your devices do not support the latest operating systems, then it is time to replace your hardware. This will naturally come at a cost, but so do cyberattacks and data breaches.
Unsecured IoT Devices
The Internet-of-Things offers convenience but IoT devices are a potential liability. IoT devices can send, store or transmit data so they must be be secured.
Unfortunately, in the hurry to connect everything to the internet device manufacturers often overlook security as do users of these devices. Take security cameras for instance. You may be able to access your cameras remotely, but you may not be the only person who can. If your security cameras are hacked, thieves could see what you have, where it is located, and where and when security is lax. There have been cases of security cameras being hacked due to the failure to change default credentials for remote management.
Ensure you change the default credentials on the devices and use strong passwords. Keep the devices up to date, and if the devices need to connect the network, make sure they are isolated from other resources. Cybercriminals can also take advantage of flaws in the applications to which these IoT devices connect. They must also be kept up to date.
Man-in-the-Middle Attacks and Public Wi-Fi
A man-in-the-middle (MITM) attack is an attack scenario where communications between two individuals (or one individual and a website or network) are intercepted and potentially altered. An employee may believe they are communicating securely, when everything they are saying or doing is being seen or recorded. An attacker could even control the conversation between two people and be communicating with each separately while both individuals believe they are communicating with each other. This method of attack most commonly occurs through unsecured Wi-Fi hotspots or evil twin hotspots – Fake Wi-Fi hotspots set up in coffee shops, airports, and any other location where free Wi-Fi is offered.
If you have remote workers, you need to take steps to ensure that all communications are kept private. This can be achieved in two main ways. By making sure employees use a secure VPN that encrypts their communications over public or unsecured Wi-Fi networks and also by implementing a DNS filtering solution. The DNS filtering solution provides the same protection for remote workers as it does for on-premises workers and will prevent malware downloads and employees from accessing malicious websites.
Mobile Security Threats
There is no denying the convenience of mobile devices (laptops, tablets, smartphones). They allow workers to be instantly contacted and lets them work from any location. Mobile devices improve employee mobility, can lead to greater employee satisfaction, and will help you to boost productivity. However, the devices also introduce new risks. Whether you supply these devices or operate a BYOD policy, you need to implement a range of security controls to ensure those risks are managed.
You need to make sure you know of every device that you allow to connect to the network. A mobile device security solution can help you gain visibility into mobile device use and allow you to control your applications and data.
You should ensure the devices have security controls applied, can only access your network via secure channels (VPN), ensure the devices are covered by a DNS filtering solution, and any work data stored on the devices needs to be encrypted.
Remote Desktop Protocol
Remote desktop protocol (RDP) allows employees remotely connect to your computers and servers when they are not in the office and lets your managed service provider quickly sort out your problems and maintain your systems without having to pay a visit. RDP also gives hackers an easy way to gain access your computers, servers, and steal data or install malware. Do you need RDP enabled? If not, disable it. Does it need to be used internally only? Make sure that RDP is not exposed to the internet.
If you do need RDP, then you need to exercise extreme caution. Make sure that users can only connect via a VPN or set firewall rules. Limit the individuals who have permissions to use RDP, ensure strong passwords are set, and that rate limiting is implemented to protect against brute force attacks. Also use multi-factor authentication.
Stolen RDP credentials are often used by hackers to gain access to systems, brute force attempts are often conducted, and vulnerabilities in RDP that have not been patched are frequently exploited. This is one of the main ways that ransomware is installed.
These are just the top 10 cybersecurity threats faced by SMBs. There are many more risks that need to be identified and mitigated to ensure you are protected. However, by addressing the above issues you will have already made it much harder for hackers and cybercriminals to do your business harm.
TitanHQ is Here to Help!
TitanHQ can assist by providing you with advanced cybersecurity solutions to protect against several of the above listed top 10 cybersecurity threats and will the two most commonly used attack vectors – email and the web-based attacks. These solutions – SpamTitan and WebTitan – are 100% cloud based, easy to implement and maintain, and will provide superior protection against malware, ransomware, viruses, botnets, and phishing attacks.
Further, these powerful solutions are affordable for SMBs. You are likely to be surprised to find out how little these enterprise-grade security solutions will cost. If you are a managed service provider that services the SMB market, you should also get in touch. SpamTitan and WebTitan have been developed by MSPs for MSPs. There is a host of reasons why TitanHQ is the leading provider of cloud-based email and web security solutions to MSPs that service the SMB market!
Contact our friendly (and non-pushy) sales team today to find out more, book a product demo, and register for a free trial.
Q3, 2019 has seen TitanHQ register record-breaking growth in the MSP market with its busiest ever quarter for MSP sales. TitanHQ now has more than 2,200 MSP partners and its cloud-based email security, web security, and email archiving platforms are now used by more than 8,200 businesses around the world.
Many great success stories start from humble beginnings, and TitanHQ is no exception. The company started life as Copperfasten Technologies in 1999 and sold anti-spam appliances to local businesses from its Galway, Ireland base. The company then developed its own cybersecurity solutions, starting with the anti-spam and anti-phishing solution, SpamTitan.
The product portfolio grew to include WebTitan web filtering, a powerful DNS-based web security solution to protect businesses from the full range of internet threats. That was followed by the launch of ArcTitan, a cloud-based email archiving solution for businesses that eases their email storage and compliance burden.
That trio of core TitanHQ products has proven to be a massive hit with managed service providers, although not by accident. Many companies have developed innovative solutions for SMBs but have only realized the importance of the MSP market later on. Additional features are then added to appeal to MSPs. TitanHQ took a different approach. Its solutions were developed by MSPs for MSPs and MSPs were considered at every stage of product development. The result is a suite of security solutions tailor-made for MSPs.
This approach, along with cutting-edge technology and industry-leading customer support, has seen the company go from strength to strength and become the gold standard in email and web security and the leading global provider of cloud-based security solutions for MSPs servicing the SMB market.
Phishing attacks on businesses are soaring, new malware variants are being released at record levels, and the current ransomware epidemic is threatening to derail businesses. Many SMBs lack the internal resources to block these threats and turn to MSPs to provide the security they need.
To cope with the increased demand, MSPs need solutions with 100% cloud-based architecture that seamlessly integrate into their existing centralized management systems and are easy to implement, use, and maintain. Ideally, those solutions need to be flexible, have a range of hosting options, be available in white-label form to take MSP branding, and also include generous margins. That is a big ask, and many solutions only tick a few of those boxes. However, TitanHQ’s suite of solutions include all those features and more.
TitanHQ also offers extensive sales enablement and marketing support, world-class customer service, and each MSP has a dedicated account manager, engineers, and a support team to help them maximize their sales opportunities and really grow their businesses.
As part of the celebration of the Q3, 2019 MSP growth, TitanHQ has launched a new initiative to ensure Q4 will be an even bigger success.
On October 22, TitanHQ announced a new disruptive price package for a SpamTitan Email Security and WebTitan DNS filtering bundle at an exclusive once-in-a-lifetime price. The initiative has been called Margin Maker for MSPs and is intended to ensure MSPs build profitability instantly in Q4, 2019.
The two solutions are provided in two private clouds, customized to meet MSPs email and web security needs, and secure the most common attack vectors – email and the web. The package includes advanced protection for email, including Office 365 environments, complimented by WebTitan DNS filtering to block web-based threats and implement content control for on-premises and remote workers. These solutions are naturally provided with extensive sales enablement and marketing support.
The aim is to make TitanHQ’s email and web security platforms even more appealing to MSPs and to encourage MSPs to offer both SpamTitan email security and WebTitan web filtering to their clients and maximize revenues.
One MSP that is already boosting its profits and achieving increased, reliable recurring monthly revenues is UK-based OpalIT. The MSP has bases in Newcastle and Edinburgh and a 6,000+ customer base. Prior to joining the TitanShield program, OpalIT was offering its clients firewall filtering and email filtering with Barracuda and Vade. The company has now switched to TitanHQ’s cybersecurity bundle and is pushing SpamTitan Email Security, WebTitan DNS filtering, and ArcTitan email archiving to its clients and is reaping the rewards.
“Opal IT moved to TitanHQ because of our MSP focused solutions, ease of deployments, extensive APIs functionality and the increased margin they’re now making. Our cybersecurity bundle solutions allow MSPs to provide their downstream customers with a layered defense approach” said Rocco Donnino, EVP Strategic Alliances, TitanHQ.
If you are a managed service provider, now is the perfect time to sign up with TitanHQ. Come and meet the TitanHQ channel team at the following MSP events to find out more about the TitanShield program for MSPs, OEMs, and service providers, and take advantage of the amazing new MSP package.
If you are unable to attend any of these events, be sure to give the TitanHQ team a call to find out more and take advantage of this exciting new and exclusive offer.
IT Nation Connect 2019, the ConnectWise conference for the IT professional community, will be taking place on October 30, 31, and November 1 at the Hyatt Regency in Orlando, Florida.
The event is the leading conference for companies that sell, support, and service technology and is focused on helping attendees build a strong business and achieve long-term success. Attendees will gain practical advice from experts in the IT Nation community and will have the opportunity to build meaningful business connections and learn how to work on their businesses.
This year’s topics for the session tracks are mergers & acquisitions, growth & scalability, talent development & leadership, service delivery & customer success, sales & marketing, and security.
Security is a key focus of IT Nation Connect 2019. The event will provide opportunities to discover how security frameworks and IT solutions can help you bulletproof your business and protect your clients’ networks from cyberattacks. Attendees will also gain deep insights into the current state of security in the MSP space.
Leading security experts will be discussing the steps that the government is taking to combat cyber threats, the lessons the government and private firms have learned, and how security experts see the threat landscape evolving over the coming year.
Founders and CEOs of the most successful MSPs and IT firms will explain what it is like to be a trailblazer, how they achieved their successes, the mistakes they made on the way, and what the future holds for the IT Nation community.
More than 80 thought leaders, ConnectWise partners, and ConnectWise colleagues will taking over 130 educational, networking and panel sessions and will be sharing success stories, best practices, and the lessons they have learned to help attendees succeed and grow their businesses.
The conference offers an exceptional opportunity for learning, networking, and discovering technology solutions that can save you time, money, and boost the profitability of your business. Such an important event for the IT community is not to be missed.
TitanHQ will be attending the event to explain why TitanHQ is the global leader in cloud-based email and web security solutions for MSPs servicing the SMB market, the advantages of doing business with TitanHQ, and how TitanHQ solutions can help you better protect your environment and those of your clients from increasingly sophisticated cyber threats.
TitanHQ Marketing Director Dryden Geary, Sales Director Conor Madden, and Inside Sales Executive Peter Cooke will explain the benefits of the TitanShield program for MSPs, OEMs, technology partners, and Wi-Fi providers and show you just how easy it is to incorporate SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving into your security stacks.
If you are attending the event, be sure to make time to meet with TitanHQ and feel free to reach out in advance of the event if you have any questions.
The 2019 Canalys Cybersecurity Forum will be taking place in Barcelona on October 16-17, 2019. The event is the only independent conference dedicated to the cybersecurity channel and is one of the most important events of the year for managed service providers (MSPs).
The event provides an incredible opportunity for MSPs looking to enhance their security stacks, provide greater value, and better protect their clients from increasingly sophisticated security threats. Attendees will have the opportunity to have 1:1 meetings with more than 700 established and new partners and discover best practices to adopt to get the most out of their cybersecurity solutions.
The event is also a must for MSPs who have yet to start offering managed security services as it will allow them to form new partnerships with Europe’s best cybersecurity solution partners who will help them grow their businesses significantly over the coming year.
Leading cybersecurity vendors will be taking thought-crunching sessions and sharing their knowledge to help partners succeed. Attendees will be able to engage in intense debates and interact with some of the brightest minds in the field of cybersecurity. Questions can be posed in multi-vendor theatre panels to get the answers from the leading cybersecurity solution providers in the EMEA region.
Highlights of this year’s event include panels, theatre and keynotes exploring the re-imaging of the idea of solutions, generalist vs. specialist in the cybersecurity channel, the next catalyst that will drive security sales, and how the role of the CSO is evolving in the hybrid IT world.
Canalys analysts will also be providing keynote speeches and sharing their insights into the current threat landscape and some of the burning issues of the moment. The event will also see Canalys name the new Threat Fighter and MSSP winners in the Canalys Channel Partner Awards.
TitanHQ Sales Director, Conor Madden
The event provides an amazing opportunity for networking with more than 200 channel partner delegates in attendance. New alliances can be formed and along with the knowledge gained, attendees will be able to make important decisions that will have a major positive impact on growth for the coming year.
TitanHQ is a proud sponsor of the 2019 Canalys Cybersecurity Forum and the team will be on hand to answer questions and explain why TitanHQ is the global leader in cloud-based email and web security solutions for the MSP that services the SMB market.
TitanHQ Strategic Alliance Manager, Marc Ludden
At the event you will be able to discover the considerable benefits of using SpamTItan email security, WebTitan DNS filtering, and ArcTitan email archiving to solve your clients security issues, better protect them from cybersecurity threats, and help them achieve their compliance objectives… and how easy TitanHQ makes this for MSPs.
TitanHQ Sales Director Conor Madden will be a panelist at the event and will be answering questions from attendees on email security, web security, email archiving and how to get the most out of TitanHQ’s cybersecurity solutions for MSPS and SMBs.
Marc Ludden, TitanHQ’s Strategic Alliance Manager, will also be attending and meeting with enterprise-level clients and major MSPs and ISPs to help them push TitanHQ products downstream to their customers, grow their businesses, and improve their bottom lines.
You can find out more about this one in a year opportunity here – Canalys Cybersecurity Forum 2019 – and feel free to reach out to TitanHQ in advance of the event.
If you are unable to attend this year’s Canalys event, TitanHQ will be on the road throughout October and November. Be sure to connect at one of the other fall 2019 events below:
If you are looking for a Cisco Umbrella alternative you are certainly not alone. TitanHQ has helped hundreds of businesses change from Cisco Umbrella to WebTitan Cloud. In most cases, the main reason why businesses seek a Cisco Umbrella alternative is to save money. Cisco Umbrella pricing reflects the comprehensive nature of the product, but the Cisco Umbrella cost is seen as too expensive by many small- to medium-sized businesses who are only looking for malware and phishing protection and to control the websites their employees can access.
The cost of Cisco Umbrella is hard to justify for many SMBs and managed service providers (MSPs). The cost per user is considerably higher than many other solutions on the market. In fact, you may be surprised at just how much money can be saved by changing your web filter provider.
Cisco Umbrella Pricing
Cisco Umbrella pricing is not particularly transparent. For a start, you cannot easily find out how much Cisco Umbrella is likely to cost and there is no Cisco Umbrella cost calculator on the website nor any price list. If you search for information on Cisco Umbrella pricing online, you are likely to find prices from various resellers, but these prices are usually out of date.
Cisco Umbrella pricing depends on several factors, including the level of protection you want, the number of users you need to protect, and the contract term. You must also factor in any add-ons you may need. For instance, basic support is provided but advanced support comes at an additional cost. Because there are many different options, you must contact Cisco for an individual quote for your business.
How Much Does Cisco Umbrella Cost?
For a business with 100 users, the cost of Cisco Umbrella in 2019 is $2.20 per user, per month. That is certainly a reasonable price given the level of protection provided by Cisco Umbrella, but there are Cisco Umbrella alternatives that are available for a fraction of the Cisco Umbrella cost that provide an equivalent level of protection against web-based threats and allow careful control of the types of content that can be accessed by end users.
If you have 100 users, you will be spending $220 a month on Cisco Umbrella, which is $2,640 per year. The Cisco Umbrella price is reasonable if you compare it to the cost of a malware infection, ransomware attack, data breach, or phishing attack, but it is possible to have the same level of protection at a third of Cisco Umbrella Cost if you change from Cisco Umbrella to WebTitan Cloud.
How much can be saved by switching from Cisco Umbrella to WebTitan Cloud? The cost of WebTitan Cloud is $0.90 per user, per month. That adds up to a monthly cost of $90, which is $1,080 per year. Just making this simple change will save your business $1,560 per year!
Cisco Umbrella Licensing
Cisco Umbrella licencing is based on three packages of Cisco Umbrella. The most basic package is DNS Security Essentials, which used to be known as Cisco Umbrella Professional. The next tier of the product is DNS Security Advantage, formerly Cisco Umbrella Insights. The most comprehensive solution in the Cisco Umbrella family is DNS Secure Internet Gateway, formerly Cisco Umbrella Platform.
Cisco Umbrella licencing is based on the number of users that need to be protected, with the Cisco Umbrella price per user decreasing slightly the more users need to be protected. Cisco Umbrella licencing has a minimum contract term of 1-year, although longer contracts can be purchased.
Can the Cisco Umbrella Price be Justified?
The Cisco Umbrella price has been set based on the comprehensive nature of the product, which does not only provide DNS filtering, but includes a host of other features. Some businesses, especially large enterprises that have a huge workforce, are frequently targeted by threat actors and need an extensive suite of cybersecurity solutions to block attacks and conduct extensive investigations.For those organizations, the features included in the most comprehensive Cisco umbrella package are likely to be attractive, and for those businesses the Cisco umbrella price can easily be justified.
For example, the DNS Security Advantage includes Umbrella Investigate, that provides deep context for investigations and uses an API to send Umbrella data to other security solutions. The DNS Secure Internet Gateway package includes a cloud-delivered firewall and a cloud access security broker to discover and block shadow IT. These features are not available in many other DNS filtering solutions and would need to be purchased separately. Small- to medium-sized businesses may find the additional features of the second and third tiers of the solutions to be surplus to requirements.
Since the features of the first tier of the Cisco Umbrella solution – DNS Security Essentials – are included in many other DNS filtering solutions that are sold at a fraction of the Cisco Umbrella price, it is understandable why many choose to purchase a different DNS filtering solution.
Cisco Umbrella Review
There are three versions of Cisco Umbrella for businesses use, as previously mentioned. Let’s consider the top product package, Secure Internet Gateway (SIG) Essentials. SIG Essentials is the most comprehensive DNS security solution offered by Cisco. In terms of DNS security, the solution uses the same web filtering and content filtering mechanisms of the two cheaper packages. However, additional capabilities are included, such as the ability to decrypt and inspect all HTTPS traffic. In the DNS Security Advantage package, you can only decrypt and inspect SSL traffic for “risky” domains, and you do not have that feature at all in the most basic package.
Since threat actors often use encryption to hide malicious activity, SSL inspection really is important, yet for full inspection capabilities you need to pay for the top-level product. That top-level solution comes with other additional features, such as a cloud security broker for discovering and blocking shadow IT and a cloud-delivered firewall. Many businesses will already have a firewall that provides those capabilities.
The level of protection provided by the basic package will be insufficient for many SMBs, the middle package lacks important features available in many lower cost Cisco Umbrella alternatives, and the top level product includes feature that many SMBs are unlikely to use.
Given the high cost of the top level package and the availability of many Cisco Umbrella alternatives at a fraction of the cost, unless you really need all the features of SIG essentials, the alternatives from other providers should be fully explored as the cost savings are considerable.
An Ideal Cisco Umbrella Alternative
Cost is not the only consideration when looking for a Cisco Umbrella alternative. If you are changing solution provider you will need to make sure that the new product has all the features you need. Since WebTitan Cloud and Cisco Umbrella are built around the same core principles, in many respects the solutions are equivalent, but there are several features of WebTitan Cloud that are not available with Cisco Umbrella and some important benefits for SMBs and MSPs.
TitanHQ has a perfectly transparent pricing policy. You pay one price and you get all the features of the solution. There are no optional extras that bump up the cost and no premium packages to give you extra protection. Every user receives the same high level of protection. TitanHQ is also happy to negotiate with businesses and MSPs and enters into commercial arrangements that suit all parties.
One of the features of WebTitan Cloud that is particularly attractive to MSPs is the ability to host the solution locally within their own environment. Most businesses will choose to host WebTitan Cloud with TitanHQ, but the option is available if this suits you better. You can also be supplied with WebTitan Cloud in white label form. TitanHQ branding can be removed from the solution to allow you to add your own branding if you so wish.
There may be times when you need to bypass filtering controls. To make this as easy as possible, we developed cloud keys. These can be used to bypass some or all of your filtering controls rather than having to change policies for a user and change back again when a particular task has been performed. Cloud keys can be set to expire after a certain number of uses or after a certain period of time.
We have developed WebTitan Cloud to be easy to configure, use, and maintain, but there will naturally be times when things don’t go according to plan. In the event of a problem, all users benefit from world class support. Our skilled engineers and customer service staff are on hand to get you back on track quickly and painlessly. That applies to all users, even those on the free product trial. Support is not an optional extra that will cost you more money.
WebTitan Cloud Benefits for MSPs
How do Users Rate WebTitan vs Cisco Umbrella
Not all web filtering solutions provide the same level of protection and many fail to live up to expectations one they are installed. In the case of WebTitan Cloud, not only can you save a considerable amount of money, our DNS filtering solution is easy to set up, use and maintain. Plus, if you ever experience any problems or need help, you benefit from industry-leading customer service.
Naturally we will sing the praises of WebTitan Cloud as we are trying to sell our product, but most users of WebTitan agree with us and love using the product. This can be seen on review sites such as G2 Crowd.
G2 Crowd is an independent business software review site that is trusted by business leaders to provide information on the best software solutions on the market. The site has more than 650,000 user reviews from verified users and gives you insights into products to let you know if they perform as well as vendors say they do.
Web filtering solutions are rated on whether they meet requirements, ease of use, ease of setup, ease of admin, quality of support, and ease of doing business with the company. WebTitan Cloud consistently ranks higher than Cisco Umbrella in all 6 categories.
If you have any questions about WebTitan Cloud, would like information on how you can switch from Cisco Umbrella, would like a product demonstration or to sign up for the free trial, give us a call today and we will be happy to help. The sooner you get in touch, the sooner you can start saving money on web filtering!
This fall, TitanHQ will be attending several Managed Service Provider (MSP) events and trade shows throughout Europe and the United States.
TitanHQ has been developing innovative cybersecurity solutions for MSPs for more than two decades and all solutions have been created with MSPs firmly in mind. By involving MSPs in the design process, TitanHQ has been able to ensure that its products incorporate features to make life easier for MSPs, such as easy integration into MSPs management systems through the use of APIs to features rarely found in cybersecurity products – such as full white label versions ready for MSP branding and the ability to host the solutions within MSPs own environments.
Trade shows give the TitanHQ team the opportunity to meet face to face with prospective clients to discuss their email and web security needs and get face to face feedback from current customers that have already integrated TitanHQ products into their technology stacks.
The TitanHQ team kicked off the fall schedule of trade shows on September 12 at the Taylor Business Group BIG 2019 Conference at the Westin Hotel in Chicago, where members got to meet the TitanHQ team to discuss the new TitanShield program and discover how TitanHQ products can improve security for their clients while saving MSPs time and money.
At the same time, TitanHQ was at the CloudSec Europe 2019 Conference in London demonstrating WebTitan Cloud, SpamTitan Cloud, and ArcTitan to MSPs and cloud service providers.
If you were unable to attend either of these two events or did not get the chance to meet with the team, all is not lost. The fall schedule has only just commenced and there are still plenty of opportunities to meet the team to discuss your requirements and find out how TitanHQ products can meet and exceed your expectations.
Trade Events Attended by TitanHQ – Autumn, 2019
September 17, 2019
September 18, 2019
October 6-10, 2019
October 7-8, 2019
CompTIA EMEA Show
October 16-17, 2019
Canalys Cybersecurity Forum
October 21-23, 2019
October 30, 2019
MSH Summit North
October 30, 2019
IT Nation Evolve (HTG 4)
October 30, 2019
IT Nation Connect
November 5-7, 2019
If you plan on attending any of the above events this fall, be sure to come and visit the TitanHQ team and feel free to reach out ahead of the events for further information.
Rocco Donnino, Executive Vice President-Strategic Alliances, LinkedIn
Eddie Monaghan, MSP Alliance Manager, LinkedIn
Marc Ludden, MSP Alliance Manager, LinkedIn
Dryden Geary, Marketing Director
The past few months have seen an increase in reported cyberattacks on ships. The rise in cyberattacks on the commercial shipping network has prompted the U.S. Coast Guard to issue a warning.
This is the second such warning to be issued by the U.S. Coast Guard in the past three months. Together with a recent shipping industry report, they confirm that shipping companies and commercial vessels are being targeted by hackers and many of those attacks are succeeding.
Ships are now largely controlled by computers and mouse clicks and there is increasing reliance on electronic navigation systems. It is now common for operational technology and information technology to be linked together via onboard networks and certain systems are now connected to the internet. When devices are networked and connect to the Internet, hackers are given the opportunity to attack.
The cyberattack that prompted the latest warning occurred in February 2019. A ship bound for the Port of New York started experiencing severe disruption to its shipboard network. Vessel control systems were not affected, although the functionality of the network was severely degraded. The U.S. Coast Guard led a forensic investigation which revealed malware had been installed on the network.
The ship was known to be vulnerable to attack so the crew did not typically use the network for personal matters such as email. The network was only used for business purposes, which involved contact with third parties to maintain charts, manage cargo data, and communicate with shore-side facilities. It is currently unclear how the malware was installed, but what is clear is that cybersecurity defenses were nowhere near sufficient.
The advice from the Coast Guard is to implement network segmentation to limit the harm that can be caused in the event of an attack. Network profiles should be created for each user, and the rule of least privilege should be applied. Anti-virus software should be installed, all software should be kept up to date, and care should be taken connecting any external device to a networked computer due to the risk of malware.
If hackers can gain access to the network, they can steal sensitive data, cause serious disruption to internal networks, and systems could even be rendered inoperable. An extortion attack involving ransomware, for instance, could leave shipping firms with no alternative other than to pay up.
These attacks are the latest in a string of cyberattacks on commercial vessels. In December 2018, 21 shipping associations and industry groups produced a set of guidelines on cybersecurity onboard ships to help commercial vessel operators improve security, secure their networks, and make it difficult for hackers.
The report details recent USB-based attacks, RDP-based attacks, phishing attacks, ransomware attacks, and attacks involving malware, viruses, and worms. The attacks have caused major delays to shipping firms, financial losses, and in some cases have jeopardized safety.
Just as captains must make sure that access to the engine room is restricted, the same should be the case for computer systems. If systems are not secured, cyberattacks are inevitable.
TitanHQ can help shipping firms protect against email and web-based attacks and block the two main vectors that are used to attack commercial vessels.
Contact the team today to ask about SpamTitan and WebTitan: TitanHQ’s award winning antispam and DNS filtering solutions.
Tension is rising between the United States and Iran following the downing of a U.S. Global Hawk surveillance drone close to the Strait of Hormuz and the recent mine attacks.
Less visual are the attacks on IT systems. The Washington post recently reported that the United States had conducted a successful cyberattack on the Islamic Revolutionary Guard Corps, part of the Iranian military, which is believed to have been involved in the mine attacks.
Iranian-affiliated hacking groups have conducted cyberattacks on U.S. industries and government agencies and those attacks are increasing in frequency. So much so that the Director of the U.S. Cybersecurity and Infrastructure Security Agency (CISA), Chris Krebs, sent out a warning on Twitter about the increased risk of attack.
“CISA is aware of a recent rise in malicious cyber activity directed at United States industries and government agencies by Iranian regime actors and proxies,” said Krebs.
Threat actors affiliated with Iran have been using wiper malware in targeted attacks on businesses, government agencies, industries, and infrastructure. Whereas ransomware encrypts files with the aim of receiving a ransom payment, the purpose of wiper malware is to permanently destroy data and wipe systems clean.
Wiper malware has previously been used in major attacks, some targeted, others less so. In 2012, Saudi Aramco, a Saudi Arabian oil firm, was attacked with a wiper malware variant called Shamoon. The malware wiped tens of thousands of computers.
More recently were the NotPetya attacks. While initially thought to be ransomware, it was later discovered there was no mechanism for file recovery and the malware was a wiper. Some companies were hit hard. The shipping firm Maersk suffered losses of around $300 million due to NotPetya. Global losses are estimated to be between $4-8 billion.
Hackers working for the Iranian regime commonly gain access to computers and servers through the use of phishing, spear phishing, credential stuffing, and password spraying.
“What might start as an account compromise, where you think you might just lose data, can quickly become a situation where you’ve lost your whole network,” warned Krebs.
As with ransomware, recovery from a wiper malware attack is reliant on backups, except there is no safety net as a ransom cannot be paid to recover data. It is therefore essential that a working copy of all data is maintained, with one copy stored securely off-site on a non-networked, non-internet exposed device.
Even with a working copy of data, recovery can be time consuming and costly. It is therefore important to ensure that solutions are in place to block the main attack vectors.
A spam filtering solution with advanced anti-malware capabilities is therefore required to block email-based attacks. A web filtering solution can prevent users from visiting malicious websites or inadvertently downloading malware and employees should be provided with security awareness training to help them recognize potential threats.
Standard cybersecurity best practices should be adopted such as ensuring strong password policies are implemented and enforced, multi-factor authentication is implemented, all software is kept up to date and patched are applied promptly. IT departments should also ensure permissions are set to the rule of least privilege.
A phishing campaign targeting university employees has already claimed several victims and has seen many email accounts compromised.
Emails are tailored to the institution and use a range of social engineering tricks to convince employees to click a link in the email and enter their Office 365 login credentials to access online content. The credentials are captured and used to gain access to university email accounts.
Once credentials have been obtained, a treasure trove of sensitive data can be plundered. Emails and email attachments contain personally identifiable information of staff, students, and parents, which can be used to commit identity theft and other fraudulent acts. Proprietary information can be obtained, along with details of contacts. The compromised accounts can also be used to conduct further phishing attacks on the university and externally on business contacts and other educational institutions.
Campaigns convincing users to install malware can give the attackers full control of university computers and a foothold to move laterally throughout the network. Access to university email accounts and backdoors in university computers are sold on the dark web, along with a range of stolen and forged university documents.
The healthcare industry is heavily targeted by cybercriminals due to the high value of health data. Health data is versatile and can be used for a multitude of fraudulent purposes. It also has a long-life span and can be used for much longer than financial information. Cybercriminals are also now realizing the potential rewards from attacks on universities. Student data is similarly versatile, and the wealth of data stored in university email accounts provides plenty of opportunities for profit.
Oregon State University is the latest university to announce it is the victim of a phishing attack. The Office 365 email account of an employee was compromised, through which the attacker had access to the records of 636 students. The account was used to send phishing emails to other entities throughout the United States.
Graceland University in Iowa and Southern Missouri State University recently announced that several email accounts had been compromised in recent phishing attacks, which would have allowed access to be gained to sensitive information.
It is unclear whether this is a single campaign or part of a wave of separate attacks on universities. What is clear is the attacks are increasing, so universities should take steps to improve email and web security.
Employees are being targeted so it is important to ensure that staff members are taught email security best practices and are shown how to identify phishing emails.
Technological defenses can also be improved to prevent malicious messages from arriving in Office 365 inboxes. As an additional protection, a DNS filter can be used to prevent users from accessing phishing websites and other known malicious web pages.
TitanHQ has developed powerful anti-phishing and anti-malware solutions for universities that help them protect against email and web-based attacks.
SpamTitan is a powerful anti-spam solution that incorporates DMARC authentication and sandboxing to provide superior protection against impersonation and malware attacks for Office 365 users.
WebTitan is a DNS filtering solution that prevents users from accessing known malicious websites, such as those used for phishing and distributing malware.
To improve Office 365 phishing defenses and better protect your email accounts and networks from malware attacks, contact TitanHQ for further information on these two powerful cybersecurity solutions for educational institutions.
The largest managed service provider conference of 2019 will be taking place in San Diego on 17-19 June.
DattoCon is the premier conference for MSPs, bringing together a plethora of vendors and industry experts to help MSPs learn business building secrets, gain invaluable product insights, and learn technical best practices. The networking and learning opportunities at DattoCon are second to none. DattoCon19 is certainly an event not to be missed.
TitanHQ is a Datto Select Vendor and a proud sponsor of DattoCon19. TitanHQ has developed cybersecurity solutions to exactly meet the needs of MSPs. All solutions area easy to implement and maintain and can be integrated into MSP’s existing systems via a suite of APIs. TitanHQ provides the web security layer to Datto DNA and D200 boxes and is the only third-party security company trusted to work with Datto.
The TitanHQ team will be on hand at the conference to discuss your email and web security needs and will offer practical advice to help you better serve the needs of your customers and get the very most out of TitanHQ solutions.
Visitors to the TitanHQ stand (booth 23) will have the opportunity to learn about TitanHQ’s exclusive TitanShield Program for MSPs. Through the TitanShield program, members have access to SpamTitan email security and phishing protection; the WebTitan DNS filter; and the ArcTitan email archiving solution. Around 2,000 MSPs have already signed up to the program and are using TitanHQ solutions to protect their clients.
If you currently use Cisco Umbrella to provide web and malware protection, you may be paying far more for security than is necessary and could well be struggling with product support. Be sure to speak to the team about the savings from switching and the support provided by TitanHQ. A visit will also be useful for MSPs that are currently supporting Office 365, as the team will explain how spam, phishing and malware protection can be enhanced.
TitanHQ Executive Vice President-Strategic Alliances, Rocco Donnino, will be on the panel for the new, Datto Select Avendors event on Monday. The event runs from 3PM to 4PM and brings together experts from several select companies who will help solve some of the epic problems faced by MSPs today.
Additional Benefits at DattoCon19
New TitanHQ customers benefit from special show pricing.
A daily raffle for a free bottle of vintage Irish whiskey.
Two DattoCon19 parties: TitanHQ and BVOIP are sponsoring a GasLamp District Takeover on Monday 6/17 and Wed, 6/19.
DattoCon19 will be taking place in San Diego, California on June 17-19, 2019
If you are not yet registered for the event you can do so here.
TitanHQ will be at booth 23
The use of ransomware to attack businesses continued to decline throughout 2018 after extensive use of the file-encrypting malware by cybercriminals in 2016 and 2017. In 2018, ransomware fell out of favor with cybercriminals, who turned to other forms of cybercrime to make money.
However, ransomware is seeing something of a resurgence in 2019. The latest Breach Insights Report from Beazley Breach Response Services shows ransomware attacks are increasing once again. In the first quarter of 2019, ransomware attack notifications from its clients increased by 105% from Q1, 2018. Ransom demands are also increasing.
The rise in attacks has continued in Q2. Attacks using MegaCortex ransomware surged in late April. The ransomware variant was first identified in January and was only used in a handful of attacks in the following three months, but in the last week in April, 47 confirmed attacks were reported.
Dharma ransomware attacks have similarly increased. According to Malwarebytes, the past two months have seen a 148% increase in attacks. The threat actors behind Dharma ransomware are now using a variety of methods to distribute their ransomware payload.
The most common method of distribution is phishing emails. Emails contain embedded hyperlinks that direct users to a malicious website where the ransomware payload is downloaded. Email attachments containing malicious scripts are also used to download the ransomware payload.
Attacks are also taking place via remote desktop protocol over TCP port 3389. Brute force attacks are conducted to gain access to a device then ransomware is deployed. Dharma ransomware has also been identified in fake antivirus software programs which are pushed via a variety of websites. Users are tricked into downloading fake AV software after receiving a fake alert about a malware infection that has been detected on the user’s device.
Ransomware has also been used in conjunction with other malware such as Emotet. Emotet was once a banking Trojan but has since morphed into a botnet, capable of stealing login credentials, propagating itself via email on an infected device, and is capable of downloading other malware payloads. Emotet has been used to distribute Ryuk ransomware.
There have been upticks in attacks using other ransomware variants and the popularity of ransomware continues to grow, with some industries targeted more than others. Healthcare organizations are an attractive target as access to patient data is critical for providing medical services. There is a higher probability of ransom demands being paid due to reliance on patient data.
A recent report from Recorded Future has confirmed that attacks on towns, cities, and local government systems are soaring. Its study confirmed that there were 169 attacks on county, city, or state government systems and police and sheriffs’ offices since 2013. There were 38 ransomware attacks in 2017, 53 in 2018, and 22 attacks have already occurred in 2019 and the year is not yet halfway through.
Akron, OH; Albany, NY; Jackson County and Cartersville, GA; and Lynn, MA, have all been attacked this year and the city of Baltimore, MA, has been struggling to recover from its attack for the past two weeks with many city services still disrupted.
The rise in attacks is understandable. The potential rewards from a successful attack are high, many victims have no alternative but to pay, and thanks to ransomware-as-a-service, attacks are easy to pull off and require little in the way of skill.
As long as the attacks continue to be profitable, they will continue. What businesses need to do is to make it much harder for the attacks to succeed and to ensure that if disaster does strike, recovery is possible without having to pay a ransom.
Recovery depends on viable backups of all critical files being available. That means regular backups must be made, those backups need to be tested to make sure files can be restored, and copies need to be stored securely where they cannot also be encrypted.
Remote Desktop Protocol is a weak point that is commonly exploited. If RDP is not required, it should be disabled. If disabling RDP is not an option, strong, complex passwords should be used and access should only be possible using a VPN.
To block web-based attacks, consider implementing a web filtering solution such as WebTitan which prevents users from visiting known malicious websites and downloading executable files types.
One of the primary methods of delivering ransomware is spam and phishing emails. An advanced spam filtering solution should be implemented to block malicious emails and ensure they are not delivered to end users’ inboxes. SpamTitan now incorporates a sandbox, which allows suspicious files to be executed in a secure environment where activities of the files can be safely analyzed for malicious actions. SpamTitan also scans outgoing mail for signs of infection with Emotet.
While these technical controls are important, you should not forget end users. By providing security awareness training and teaching end users how to recognize potential threats, they can be turned into a strong last line of defense.
Fortunately, with layered defenses you can make it much harder for ransomware attacks to succeed and can avoid becoming yet another ransomware statistic.
TitanHQ, the leading provider of spam filtering, web filtering, and email archiving solutions to SMBs and managed service providers (MSPs) has announced a new partner program has been launched: TitanShield.
The aim of the TitanShield Partner Program is to provide MSPs, cloud distributors, OEM partners, Wi-Fi providers, and Technology Alliance partners with all the tools and support they need to start offering TitanHQ solutions to their clients and to provide continued support.
The launch of the new program coincides with TitanHQ’s 20-year anniversary. For the past two decades, TitanHQ has been developing innovative cybersecurity solutions for SMBs and MSPs that serve the SMB market. The company started by developing anti-spam technologies for businesses in Ireland and has since grown into an award-winning global provider of cybersecurity solutions.
Over the course of the past year, TitanHQ has been working closely with partners to make it as easy as possible for them to sell, onboard, deliver, and managed advanced network security solutions directly to their client base. In fact, in the past 9 months, as a result of those efforts, TitanHQ has increased its partner base by 40%.
In addition to providing cutting edge cybersecurity solutions to protect against email and web-based attacks and meet compliance requirements, TitanHQ offers partners flexible pricing models, competitive margins, and a wealth of sales and technical resources to drive revenue growth.
Under the new partner program, all qualified partners will be assigned a dedicated account manager, a support team, and engineers. Partners also benefit from a full range of APIs that will enable them to incorporate TitanHQ products into their backend provisioning and management systems and will be provided with extensive sales enablement and marketing support, including lead generation resources.
“Our new TitanShield partner program allows us to separate partners into their specific areas so that we can make sure they are receiving best practices, simple pricing models and focused information for the markets and customers they serve,” explained TitanHQ Executive VP of Strategic Alliances, Rocco Donnino “Our program takes a unique and strategic approach for our partners and can be customized to fit all business models.”
MSPs and cloud providers who have not yet started offering TitanHQ solutions to their clients can find out more about the TitanShield program by emailing the team at firstname.lastname@example.org
During tax season, tax phishing scams are rife. If cybercriminals can steal personal information such as the information contained on W2 forms, they can use the information to file fraudulent tax returns. Each set of credentials can net cybercriminals thousands of dollars. Attacks on businesses can be even more profitable. If an attack results in the theft of the tax credentials of a company’s entire workforce, hundreds of fraudulent tax returns can be filed.
The IRS works hard to combat fraud, but even so, many of these attacks are successful and fraudulent tax refunds are issued. This week, as part of its efforts to combat tax fraud, the IRS has launched its 2019 Dirty Dozen campaign. The campaign raises awareness of the threat of tax fraud and encourages taxpayers, businesses, and tax professionals to be vigilant.
The campaign features 12 common tax scams that attempt to obtain personal information or access to systems that contain such information. The campaign will see a different scam highlighted for 12 consecutive days. The campaign was launched on March 4 with the biggest threat in tax season: Tax phishing scams.
Common Tax Phishing Scams
Tax phishing scams are constantly evolving and each year several new tax phishing scams are identified. The most common scams and attacks are:
Business Email Compromise (BEC) attacks
Business Email Spoofing (BES) attacks
Email impersonation attacks
BEC attacks involve the use of a genuine business email account to send messages to employees requesting the W2 form information of employees, changes to business account information, requests to reroute direct deposits and make fraudulent wire transfers. The attackers often gain access to a high-level executive’s email account through a spear phishing campaign. BEC is one of the most common business tax phishing scams.
BES attacks are similar, except that no email account has been compromised. The email address of an executive or other employee is spoofed so that emails appears to have been sent from within an organization.
Email impersonation attacks are common during tax season. Scammers impersonate the IRS and use a variety of lures to obtain personal information. Common lures are threats of legal action or fines for outstanding taxes and offers of tax refunds. They often direct users to a website where they are required to enter their personal information. These phishing webpages are also linked to on social media websites. The clients of tax professionals may also be impersonated. Emails often request changes be made to direct deposit accounts or contain requests for sensitive information.
Malware is often used to gain access to the computers of tax professionals, and employees in the payroll and HR departments. Keyloggers are commonly used as they allow the attackers to steal login credentials. Malware can also transfer files containing sensitive information to the attackers’ servers. Malware is often installed via scripts in email attachments – malicious macros for instance – or via drive-by downloads from malicious websites.
New Phishing Scam Targeting Tax Professionals
One of the new tax phishing scams to emerge this year targets tax professionals. First the attackers gain access to tax professionals’ computers, either through spear phishing campaigns or by installing malware. Client tax information is then stolen and fraudulent tax returns are files in the clients’ names. When the IRS processes the refunds, payments are sent to taxpayers’ bank accounts. Those taxpayers then receive a call or an email demanding the return of the funds which have been paid in error. The attackers claim to be from a debt collection agency used by the IRS or the IRS itself.
Don’t Become a Victim of a Tax Phishing Scam
Many taxpayers and businesses fall victim to tax phishing scams each year, especially during tax season when attacks increase; however, by taking some simple steps and being vigilant it is possible to identify scams and keep financial and personal data secure.
Any email, text, or telephone call that requests personal/tax information should be treated as a potential scam. If an email or text message is received that claims to be from the IRS demanding payment of outstanding taxes, an offer of a tax refund, or a threat of legal action, bear in mind that the IRS does not initiate contact via email or text message asking for personal information. If such a message is received, forward the email to email@example.com and contact the IRS or check your online tax account to find out if there is a genuine problem. Never use the contact information or links in an email and do not open an email attachment in an email that appears to have been sent by the IRS.
Businesses can include information about tax phishing scams in their security awareness training sessions, but departments that are likely to be targeted by cybercriminals – payroll, human resources, finance and accounting Etc.) should receive specific training ahead off the start of tax season. Sending monthly reminders about phishing attacks and other tax scams each month via email is also a good best practice.
Since most attacks start with a phishing email, businesses should ensure that they have an advanced spam filtering solution in place to block phishing and other emails at the gateway before they can be delivered to end users. SpamTitan is an ideal anti-spam solution for businesses and tax professionals to protect against tax phishing scams. The solution blocks more than 99.9% of spam and phishing emails and includes outbound email scanning to ensure that compromised email accounts cannot be used for spamming.
To protect against internet phishing scams, a web filtering solution is ideal. WebTitan prevents end users from visiting phishing websites, including blocking visits to malicious websites via hyperlinks in scam emails. The solution also blocks drive-by malware downloads and other web-based threats.
If you are a tax professional or you run a business and are unhappy with your current anti-spam or web filtering solution provider, or you have yet to implement either of these solutions, give the TitanHQ team a call today for further information on how these solutions can protect your business, details of pricing, and to book a product demonstration.
TitanHQ is on the road again and has kick started a busy 2019 schedule of conferences with events on both sides of the Atlantic.
On February 14, 2019, TitanHQ Alliance Manager Patrick Regan attended the TitanHQ-sponsored Datto Roadshow in Tampa, Florida, and has been meeting with MSP partners from the region to help them with their existing and new email security, DNS filtering, and email archiving projects. TitanHQ has been working very closely with Datto MSP partners to ensure they get the most out of TitanHQ products to better support their clients.
On the other side to the pond, TitanHQ Alliance Manager Eddie Monaghan kicked off a week at the IT Nation Q1 EMEA Meeting in London and has been meeting MSP clients and finding what is going in in their world.
TitanHQ Alliance Manager, Eddie Monaghan
At both locations and in the upcoming roadshow events the TitanHQ team is available to meet with prospective MSP partners to explain about TitanHQ’s award-winning email security (SpamTitan), web security (WebTitan) and email archiving (ArcTitan) solutions and how they can easily be slotted into MSPs security stacks to better help and protect their clients. Current MSP partners will be given tips to help them get the very most out of the products.
Partner with TitanHQ
TitanHQ is the leading provider of email and web security products for MSPs serving the SMB market and now provides its products to more than 1,500 MSP partners serving clients in more than 200 countries. The combination of SpamTitan and WebTitan allows MSPs to provide their clients with superior protection against malware, ransomware, phishing and other cyber threats.
All TitanHQ products have been developed to specifically meet the needs of MSPs and save them support and engineering time by blocking cyber threats at source.
TitanHQ has developed it’s TitanShield Program to help partners in a wide range of industry sectors take advantage of TitanHQ’s suite of products. The TitanShield Program consists of four elements which meet the needs of MSP, ISP, and technology partners:
The MSP Program: Allows MSPs and resellers adopt the TitanHQ platform and security solutions to provide TitanHQ products direct to their clients.
The OEM program: TitanHQ’s entire suite of products is supplied in white-label form ready to take your company’s branding.
The Technology Alliance Program: Allows tech companies to partner with TitanHQ to offer spam filtering, web filtering, and email archiving solutions to clients alongside their own products.
The Wi-Fi Program: A program for Wi-Fi providers allowing the incorporation of TitanHQ’s cloud-based WiFi content filtering solution partners’ WiFi services.
Over the coming few months, TitanHQ will be visiting Dublin, heading across the channel to the Netherlands, and will be travelling through the UK and United States. If you are a current MSP partner or are interested in finding out how TitanHQ products could benefit your clients and be slotted into your technology stack, be sure to come and meet the team at one the following events.
We look forward to seeing you at one of the roadshow events in 2019.
The 2019 Cybersecurity Survey conducted by the Healthcare Information and Management Systems Society (HIMSS) has highlighted healthcare email security weaknesses and the seriousness of the threat of phishing attacks.
HIMSS conducts the survey each year to identify attack trends, security weaknesses, and areas where healthcare organizations need to improve their cybersecurity defenses. This year’s survey confirmed that phishing remains the number one threat faced by healthcare organizations and the extent that email is involved in healthcare data breaches.
This year’s study was conducted on 166 healthcare IT leaders between November and December 2018. Respondents were asked questions about data breaches and security incidents they had experienced in the past 12 months, the causes of those breaches, and other cybersecurity matters.
Phishing attacks are pervasive in healthcare and a universal problem for healthcare providers and health plans of all sizes. 69% of significant security incidents at hospitals in the past 12 months used email as the initial point of compromise. Overall, across all healthcare organizations, email was involved in 59% of significant security incidents.
The email incidents include phishing attacks, spear phishing, whaling, business email compromise, and other email impersonation attacks. Those attacks resulted in network breaches, data theft, email account compromises, malware infections, and fraudulent wire transfers.
When asked about the categories of threat actors behind the attacks, 28% named ‘online scam artists’ and 20% negligence by insiders. Online scam artists include phishers who send hyperlinks to malicious websites via email. It was a similar story the previous year when the survey was last conducted.
Given the number of email-related breaches it is clear that anti-phishing defenses in healthcare need to be improved. HIPAA requires all healthcare employees to receive security awareness training, part of which should include training on how to identify phishing attacks. While this is a requirement for compliance, a significant percentage (18%) of healthcare organizations do not take this further and are not conducting phishing simulations, even though they have been shown to improve resilience against phishing attacks by reinforcing training and identifying weaknesses in training programs.
The continued use of out of date and unsupported software was also a major concern. Software such as Windows Server and Windows XP are still extensively used in healthcare, despite the number of vulnerabilities they contain. 69% of respondents admitted still using legacy software on at least some machines. When end users visit websites containing exploit kits, vulnerabilities on those devices can easily be exploited to download malware.
It may take some time to phase out those legacy systems, but improving healthcare email security is a quick and easy win. HIMSS recommends improving training for all employees on the threat from phishing with the aim of decreasing click rates on phishing emails. That is best achieved through training, phishing simulations, and better monitoring of responses to phishing emails to identify repeat offenders.
At TitanHQ, we can offer two further solutions to improve healthcare email security. The first is an advanced spam filtering solution that blocks phishing emails and prevents them from being delivered to inboxes. The second is a solution that prevents employees from visiting phishing and other malicious websites such as online scams.
SpamTitan is an advanced anti-phishing solution that scans all incoming emails using a wide range of methods to identify malicious messages. The solution has a catch rate in excess of 99.9% with a false positive rate of just 0.03%. The solution also scans outbound messages for spam signatures to help identify compromised email accounts.
WebTitan Cloud is a cloud-based web filtering solution that blocks attempts by employees to visit malicious websites, either through web surfing or responses to phishing emails. Should an employee click on a link to a known malicious site, the action will be blocked before any harm is caused. WebTitan also scans websites for malicious content to identify and block previously known phishing websites and other online scams. Alongside robust security awareness training programs, these two solutions can help to significantly improve healthcare email security.
For further information on TitanHQ’s healthcare email security and anti-phishing solutions, contact TitanHQ today.
A new Office 365 phishing scam has been detected that attempts to get users to part with their Office 365 credentials with a request for collaboration via SharePoint.
The campaign was first detected in the summer of 2018 by researchers at cybersecurity firm Avanan. The Office 365 phishing scam is ongoing and has proven to be highly effective. According to Kaspersky Lab, the phishing campaign has been used in targeted attacks on at least 10% of companies that use Office 365.
This Office 365 phishing scam abuses trust in SharePoint services that are often used by employees. An email is sent to an Office 365 user that contains a link to a document stored in OneDrive for Business. In contrast to many phishing campaigns that spoof links and fool users into visiting a website other than the one indicated by the link text, this link actually does direct the user to an access request document on OneDrive.
A link in the document then directs users to a third-party website where they are presented with a Microsoft Office 365 login page that is a perfect copy of the official Office 365 login page. If login credentials are entered, they are given to the scammers. Once obtained, it is possible for the scammers to gain access to the Office 365 account of the user, including email and cloud storage.
The email accounts can be used for further phishing campaigns on the user’s contacts. Since those messages come from within the organization, they are more likely to be trusted. Email accounts can also contain a wealth of sensitive information which is of great value to competitors. In healthcare, email accounts can contain patient information, including data that can be used to steal identities. The attackers can also use the compromised credentials to spread malware. Employees may know not to open attachments from unknown individuals, but when they are sent from a colleague, they are more likely to be opened.
Businesses that use Microsoft’s Advanced Threat Protection (APT) service may mistakenly believe they are protected from phishing attacks such as this. However, since the links in the email are genuine OneDrive links, they are not identified as malicious. It is only the link in those documents that is malicious, but once the document is opened, Microsoft’s APT protection has already been bypassed.
Finding Office 365 users is not difficult. According to a 2017 Spiceworks survey, 83% of enterprises use Office 365 and figures from 2018 suggest 56% of organizations globally have adopted Office 365. However, a basic check can easily identify Office 365 users as it is broadcast on public DNS MX records. If one user can be found in an organization, it is highly likely that every other user will be using Office 365.
Businesses can take steps to avoid Office 365 phishing scams such as this.
Ensure that all employees are made aware of the threat from phishing, and specifically this Office 365 phishing scam. They should be told to exercise caution with offers to collaborate that have not been preceded by a conversation.
Conduct phishing email simulations to test defenses against phishing and identify individuals that require further security awareness training.
Activate multifactor authentication to prevent stolen credentials from being used to access Office 365 accounts from unknown locations/devices.
Change from APT anti-phishing controls to a third-party spam filter such as SpamTitan. This will not only improve catch rates, it will also not broadcast that the organization uses Office 365.
Use an endpoint protection solution that is capable of detecting phishing attacks.
Implement a web filter to prevent users from visiting known phishing websites and other malicious web pages.
Office 365 Phishing Scam Uses SharePoint Lure FAQ
How does a spam filter block social engineering attacks?
Spam filters use real-time block lists to block known sources of spam, greylisting to identify new spam sources, and SPF and DMARC to identify email impersonation attacks. Message content is checked for common signatures of phishing and social engineering attacks. Each message is assigned a score. If a threshold is reached, the message is quarantined or blocked.
What are the main anti-phishing solutions?
A spam filter is the most important anti-phishing solution to prevent phishing and other malicious messages from reaching inboxes. A web filter is important for preventing end users from visiting malicious websites, and end user training and phishing simulations to condition the workforce to recognize threats. Multi-factor authentication is also important to prevent compromised credentials from being used to access accounts.
Why do I need a third-party spam filter for Office 365?
The default Office 365 spam filter is effective at blocking spam email and known malware, but is far less effective at blocking phishing, spear phishing, and zero-day attacks. A more advanced spam filter is required to block these dangerous email threats. SpamTitan uses dual antivirus engines and sandboxing for malware protection, URLs are checked against blacklists of known spam and phishing sources, greylisting for detecting new spam sources, and SPF and DMARC for identifying email impersonation attacks.
Can antivirus software stop phishing attacks?
Antivirus software is concerned with preventing viruses, malware, and ransomware from being downloaded or executed on a device. Phishing attacks are usually concerned with obtaining sensitive information such as login credentials, and antivirus software will not block these attacks. A spam filter protects against phishing by analyzing message headers, content, and embedded hyperlinks to identify phishing and spear phishing emails and prevent them from being delivered.
Is spam filtering software expensive?
Spam filtering software offers exceptional value for money as it blocks email threats that could easily result in a costly data breach or malware infection. The cost of spam filtering software is typically a few dollars per user per year. To find out how much an advanced spam filter is likely to cost, use our cost calculator or contact the sales team for a no obligation quote.
SMB cybersecurity protections do not need to be advanced as those of large enterprises, but improvements need to be made to ensure smaller businesses are protected. The risk of a cyberattack is not theoretical. While large businesses are having their defenses regularly tested, small to medium sized businesses are also being attacked. And alarmingly often.
Large businesses may store much higher volumes of valuable data, but they also tend to invest heavily in the latest cybersecurity technologies and have dedicated teams to oversee security. Cyberattacks are therefore much harder to pull off. SMBs are much easier targets. Cyberattacks may be less profitable, but they are easier and require less effort.
SMB Cyberattacks are Increasing
A 2017 SCORE study confirmed the extent to which hackers are attacking SMBs. Its study of macro-based malware showed there had been at least 113,000 attacks on SMBs in 2017 and 43% of those attacks were on SMBs. SMBs suffered at least 54,000 ransomware attacks in 2017 and online banking attacks were highly prevalent in the SMB sector.
The 2018 State of Cybersecurity in Small and Medium Size Businesses study, conducted by the Ponemon Institute, painted an even bleaker picture for SMBs. The study suggests SMBs face the same cybersecurity risks as larger businesses and are being attacked almost as often. In its study, 67% of SMB respondents reported having experienced a cyberattack in the past 12 months and 58 had suffered a data breach. Alarmingly, almost half of respondents (47%) said they had little or no understanding about how SMB cyberattacks could be prevented.
The study revealed 60% of successful cyberattacks were the result of employee negligence, hackers were behind 37% of breaches, and for 32% of cyberattacks the cause could not be established.
The high number of successful cyberattacks makes it clear that SMB cybersecurity needs to be improved. Unfortunately, many SMBs simply don’t have the budget to pay for expensive cybersecurity solutions and a lack of skilled staff is also an issue. So, given these restraints, where should SMBs start?
Where to Start with SMB Cybersecurity
Improving SMB cybersecurity does not necessarily mean hiring skilled cybersecurity staff and spending heavily on state-of-the-art cybersecurity solutions. The best place to start is by ensuring basic cybersecurity best practices are adopted. Highly sophisticated cyberattacks are becoming more common, but many successful attacks are the result of basic cybersecurity failures.
These include the failure to implement password policies that enforce the use of strong passwords, not changing all default passwords, or not using a unique password for each account. Implementing 2-factor authentication is a quick way to improve security, as is the setting of rate limiting to lock accounts after a set number of failed login attempts.
Many successful cyberattacks start with a phishing email. An advanced spam filtering solution is therefore essential. This will ensure virtually all malicious messages are blocked and are not delivered to end users. A web filter also offers protection against phishing by preventing employees from visiting phishing websites. It will also block web-based attacks and malware downloads. Both of these SMB cybersecurity solutions can be implemented at a low cost. It costs just a few dollars per year, per employee, to implement SpamTitan and WebTitan.
A little training goes a long way. Employees should be provided with cybersecurity training and should be taught how to identify email and web-based threats. There are plenty of free and low-cost resources for SMBs to help them train their employees. US-CERT is a good place to start.
Good backup policies are an essential part of SMB cybersecurity. In the event of a cyberattack or ransomware attack, this will prevent catastrophic data loss. A good strategy to adopt is the 3-2-1 approach. Three copies of backups, on two different types of media, with one copy stored securely off-site. Also make sure backups are tested to ensure file recovery is possible.
Once the basics have been covered, it is important to conduct a security audit to discover just how secure your network and systems are. Many managed service providers can assist with security audits and assessments if you do not have sufficiently skilled staff to perform an audit inhouse.
Improvements to SMB cybersecurity will carry a cost but bear in mind that an ounce of security is worth a pound of protection and investment in cybersecurity will prove to be much less expensive than having to deal with a successful cyberattack.
Barely a day goes by without an announcement being made about an email account compromise, especially in the healthcare industry, but how does business email get hacked? What are the main ways that email account access is gained by unauthorized individuals?
Four Ways Business Email Gets Hacked
There four main ways that business email gets hacked, although fortunately there are simple steps that can be taken to improve email security and reduce the risk of an email account compromise at your business.
The easiest way for a hacker to gain access to a business email account is to ask the account holder for their password. This method is incredibly simple, costs next to nothing, and is very effective. Phishing, like fishing, uses a lure to achieve its aim. An attacker only needs to craft an email with a plausible reason for divulging a password.
The attack could be as simple as spoofing an email from the IT department that requests the user change his or her password for security reasons. A link is supplied in the email that directs the user to a site where they have to enter their password and a replacement. Office 365 phishing scams are now common. A user is directed to a spoofed website where they are presented with a standard Office 365 login box, which they need to enter to open a shared file for example.
The lures are diverse, although there is usually a valid reason for providing login credentials, urgency, and often a threat – The failure to take action will result in harm or loss.
Brute Force Attacks
An alternative method of hacking a business email account is for the attacker to attempt to guess a user’s password. This is a much more long-winded approach that can require thousands of attempts before the password is guessed. This technique is automated and made easier by poor password choices and the failure to change default passwords. Passwords obtained in previous breaches can be used, which will catch out people who use the same passwords for multiple platforms. Information about a person can also be found on social media – A partner’s name, child’s name, pet name, or dates of birth – Information that is commonly used to create passwords.
A man-in-the-middle attack involves an attacker intercepting information such as a password when it is sent between two parties. Information can be intercepted in unencrypted emails or when a user logs into a web-based platform via their browser. Man-in-the-middle attacks are common on unsecured public Wi-Fi networks and evil twin Wi-Fi hotspots – Hotspots that mimic a genuine hotspot provider, such as a coffee shop or hotel. Any information transmitted via that hotspot can be easily intercepted.
Writing Down Passwords
Many businesses have implemented password polices that require the use of strong and difficult to remember passwords. As a result, some employees write their passwords down on post-it notes, tape a password to their computer, or keep a note under their keyboard where any visitor to an office could discover it.
How to Stop Business Email Getting Hacked
These methods of gaining access to business email accounts are easy and inexpensive to block through low-cost cybersecurity solutions, policies and procedures, and staff training.
For businesses, the most important control to implement to protect against phishing is an advanced spam filter. A spam filter inspects all incoming emails for common spam signatures and malicious links and blocks messages before they are delivered to end users. Some spam filters also inspect outgoing email, which helps to prevent a breached email account from being used for further phishing attacks on contacts.
Even the best spam filters will not block every single phishing email so security awareness training for staff is essential. Regular training sessions should be provided – at least twice annually – and these should be augmented with more regular reminders about security and newsletters about the latest threats. Phishing simulations are useful for testing the effectiveness of training and to condition employees how to respond to email threats.
Brute force attacks are best prevented with good password policies that prevent weak passwords from being set. To prevent employees from writing passwords down, consider paying for a password manager or allowing the use of long passphrases, which are easy to remember but difficult to guess. Ensure two-factor authentication is enabled and rate limiting is applied to block login attempts after a set number of failed password guesses.
Man-in-the-middle attacks can be prevented in a number of ways. Remote workers should be provided with a VPN to access work networks and email. Some web filters, WebTitan for instance, can be used to protect remote workers online and prevent man-in-the-middle attacks and can also to prevent users from visiting malicious websites, such as those used for phishing.
If you want to improve email security, TitanHQ can help. Contact the team today for information on spam filters to block phishing attacks and to find out more about the benefits of web filtering.
How Does Business Email Get Hacked FAQ
Will a spam filter block ransomware attacks?
A spam filter is effective at identifying and blocking malicious files sent by email. SpamTitan uses dual antivirus engines that detect all known malware and ransomware and sandboxing to subject email attachments to in-depth analysis to identify new malware and ransomware variants. However, ransomware can be deployed in many different ways, not just via email, so other cybersecurity measures will also be required.
How can I justify the cost of an additional spam filter for Office 365?
Consider the cost of mitigating a successful malware or phishing attack, data theft/loss, notifying customers, and the harm caused to your company’s reputation. The cost of an additional spam filter is several orders of magnitude lower. Take advantage of a free trial of a new solution to find out what additional threats are blocked to help determine if the cost is justified.
Can I block 100% of all spam and phishing emails?
It is possible to block 100% of spam and phishing emails but doing so may see an unacceptable number of genuine emails blocked. The best spam filters block in excess of 99.9% of spam emails and allow spam tolerance thresholds to be set lower for higher risk departments such as finance to almost reach 100% without blocking genuine emails.
Why is sandboxing important in a spam filter?
Spam filters scan for malicious email attachments using one or more antivirus engines. This ensures 100% of known malware is blocked. However, new malware variants are constantly being released and signature-based mechanisms do not identify these new threats. Sandboxing sees email attachments that pass initial checks sent for deep analysis to identify the malicious actions of unknown malware.
Why do I need a web filter if I have a spam filter?
Phishing emails usually have an email and web component. A spam filter will block the majority of phishing emails but should be combined with a web filter for greater protection. A web filter provides time-of-click protection to prevent users from visiting known malicious websites. A web filter protects also protects against phishing and malware downloads through general web browsing.
To protect their clients from phishing attacks, Managed Service Providers (MSPs) need to provide a comprehensive range of cybersecurity solutions. This post explores the risks from phishing and suggests some easy to implement anti-phishing solutions for MSPs to add to their security offerings.
Phishing is the Number One Cyber Threat Faced by SMBs
Phishing is the number one cyber threat faced by businesses and one of the hardest to defend against. All it takes is for an employee to respond to a single phishing email for a costly data breach to occur. The consequences for the company can be severe.
Email accounts contain a wide range of sensitive information. A phishing attack on a UnityPoint Health hospital in Des Moines, IA, in 2018 saw the protected health information of 1.4 million patients compromised. Also in 2018, a phishing attack on the Boys Town National Research Hospital saw one account compromised that contained the information of more than 105,300 patients. Phishing emails are also used to introduce malware and ransomware. These attacks can be even more damaging and costly to mitigate.
The healthcare industry is extensively targeted by phishers due to the high value of healthcare data, although all industry sectors are at risk. In response to the high number of cyberattacks and the current threat levels, the Trump administration recently launched the “Know the Risk, Raise your Shield” campaign. The campaign aims to raise awareness of the threat from phishing and other attack methods and encourage private businesses to do more to improve their defenses.
Phishing will continue to be a major threat to businesses for the foreseeable future. Attacks will continue because they require relatively little skill to conduct, phishing is highly effective, and attacks can be extremely lucrative.
Easy to Implement Anti-Phishing Solutions for MSPs
There is no single solution that will provide total protection against phishing attacks. Businesses need layered defenses, which provides an opportunity for MSPs. SMBs can struggle to implement effective defenses against phishing on their own and look to MSPs for assistance.
MSPs that can provide a comprehensive anti-phishing package will be able to protect their clients, prevent costly phishing attacks, and generate more business. Effective anti-phishing controls are also an easy sell. Given the cost of mitigating attacks, the package is likely to pay for itself. But what solutions should be included in MSPs anti-phishing offerings?
Listed below are three easy-to-implement anti-phishing solutions for MSPs to offer to their clients, either individually or part of an anti-phishing security package.
Advanced Spam Filtering
Advanced spam filtering solutions are essential. They block phishing emails on the server before they can be delivered to inboxes or employees’ spam folders. An advanced spam filter will block in excess of 99.9% of spam and malicious emails and by itself, is the single most important solution to implement.
SpamTitan is an ideal anti-phishing solution for MSPs. This cloud-based solution supports an unlimited number of domains, all of which can be protected through an easy to use interface. The solution supports per domain administrators, with each able to implement elements of their own email such as searches and release of messages from quarantine. Reports can be generated per domain and those reports can be automatically sent to clients. The solution can be fully rebranded to take MSP logos and color schemes, and the solution can be hosted in a private cloud.
Security Awareness Training and Testing
While the majority of malicious emails will be blocked at source, a very small percentage may slip through the net. It is therefore essential for employees to be aware of the risks from phishing and to have the skills to identify potential phishing emails. MSPs can help their clients by providing a staff training program. Many security awareness training companies offer MSP programs to help manage training for clients and a platform to conduct phishing simulation exercises to test security awareness.
DNS-Based Web Filtering
Even with training, some employees may be fooled by phishing emails. This is to be expected, since many phishing campaigns use messages which are highly realistic and virtually indistinguishable from genuine emails. Spam filters will block malicious attachments, but a web filter offers protection from malicious hyperlinks that direct users to phishing websites.
A DNS-based web filter blocks attempts by employees to access phishing websites at the DNS-level, before any content is downloaded. When an employee clicks on a phishing email, they will be directed to a block screen rather than the phishing website. Being DNS-based, web filters are easy to implement and no appliances are required.
WebTitan is an ideal web filtering solution for MSPs. WebTitan can be configured in just a couple of minutes and can protect all clients from web-based phishing attacks, with the solution managed and controlled through a single easy-to-use interface. Reports can be automatically scheduled and sent to clients, and the solution is available in full white-label form ready for MSPs branding. A choice of hosting solutions is also offered, and the solution can connect with deployment, billing and management tools through APIs.
For further information on TitanHQ’s anti-phishing solutions for MSPs, contact the TitanHQ team today and enquire about joining the TitanHQ Alliance program.
There are many costs associated with cyberattacks and data breaches, but one of the hardest to quantify is damage to a brand. Brand damage following a data breach is one of the most serious issues, and one that money cannot easily resolve.
Businesses can invest in cybersecurity solutions to prevent further security breaches, but when customers lose trust in a brand, they will simply take their business elsewhere. Winning customers back can be a long process. In many cases, once trust in a brand is lost, customers will leave and never return.
Consumers Expect Businesses to Protect Their Personal Data
If a company asks consumers to provide them with personal data, it is essential that steps are taken to ensure that information remains private and confidential. Consumers believe that any company that collects personal data has an obligation to protect it. A Ponemon Institute study in 2017 confirmed that to be the case. 71% of consumers believed companies that collect personal data have a responsibility to protect it. When a cyberattack occurs that results in the exposure or theft of personal data, consumers are naturally angry at a company for failing to take sufficient precautions to keep their data private.
The same survey revealed that following a data breach, two thirds of consumers lost trust in the breached company and almost a third of consumers said they had terminated their relationship with a brand following a data breach. Companies that were surveyed reported customer churn rates increased up to 7% following a breach. Another study suggests customer loss is more severe and up to 20% of customers have switched brands after their personal information was stolen from a company they did business with. A 2017 study by Gemalto suggests those figures are very conservative. The Gemalto study suggested 70% of customers would switch brands following a data breach.
Loss of Trust in a Brand can have Catastrophic Consequences
Large businesses may be able to weather the storm and regain customer trust over time, but smaller businesses can really struggle. On top of the considerable costs of mitigating a data breach, a loss of anywhere between 20% and 70% of customers would likely be the final nail in the coffin. Loss of customer trust is part of the reason why 60% of SMBs fold within 6 months of a data breach (National Cyber Security Alliance).
Blocking cyberattacks and preventing data breaches requires investment in cybersecurity solutions. Naturally, an advanced firewall is required, and solutions should be introduced to block the most common attack vectors – email for instance – but one area of cybersecurity that is often overlooked is WiFi filtering. WiFi filtering and protecting your brand go hand in hand.
WiFi Filtering and Protecting your Brand
The importance of WiFi Filtering for protecting your brand should not be underestimated. Implementing a web filtering solution shows your customers that you care about security and want to ensure they are protected when they access the Internet through your WiFi network. By implementing a WiFi filter you can prevent customers from downloading malware and ransomware and stop them from connecting to phishing websites.
A WiFi filter can also prevent users from accessing illegal content on your WiFi network. There have been cases of businesses having Internet access terminated by their ISPs over illegal online activity by users – the accessing of banned web content or copyright infringing downloads for instance.
One of the most important uses of a WiFi filter is to prevent users from accessing unacceptable content such as pornography. There is growing pressure on businesses to prevent adult content from being accessed on WiFi networks that are used by customers. McDonalds decided to implement a WiFi filter in 2016 following campaigns by consumers to make its access points family-friendly and in 2018 Starbucks was pressured into doing the same. The coffee shop chain will finally start filtering the internet on its WiFi networks in 2019.
A WiFi filter will also prevent employees from visiting malicious websites and downloading malware that gives criminals access to your internal networks and customer data, thus preventing costly, reputation damaging data breaches.
Businesses that fail to block web-based attacks are taking a major risk, and an unnecessary one considering the low cost of WiFi filtering.
For further information on WiFi Filtering and protecting your brand, contact the TitanHQ team today. Our cybersecurity experts will explain how WebTitan can protect your business and will be happy to schedule a product demonstration and help you set up a free trial of WebTitan to evaluate the solution in your own environment.
Sextortion scams have proven popular with cybercriminals this year. A well written email and an email list are all that is required. The latter can easily be purchased for next to nothing via darknet marketplaces and hacking forums. Next to no technical skill is required to run sextortion scams and as scammers’ Bitcoin wallets show, they are effective.
Many sextortion scams use the tried and tested technique of threatening to expose a user’s online activities (pornography habits, dating/adultery site usage) to all their contacts and friends/family unless a payment is made. Some of the recent sextortion scams have added credibility by claiming to have users’ passwords. However, new sextortion scams have been detected in the past few days that are using a different tactic to get users to pay up.
The email template used in this scam is similar to other recent sextortion scams. The scammers claim to have a video of the victim viewing adult content. The footage was recorded through the victim’s webcam and has been spliced with screenshots of the content that was being viewed at the time.
In the new campaign the email contains the user’s email account in the body of the email, a password (Most likely an old password compromised in a previous breach), and a hyperlink that the victim is encouraged to click to download the video that has been created and see exactly what will soon be distributed via email and social media networks.
Clicking the link in the video will trigger the downloading of a zip file. The compressed file contains a document including the text of the email along with the supposed video file. That video file is actually an information stealer – The Azorult Trojan.
This form of the scam is even more likely to work than past campaigns. Many individuals who receive a sextortion scam email will see it for what it really is: A mass email containing an empty threat. However, the inclusion of a link to download a video is likely to see many individuals download the file to find out if the threat is real.
If the zip file is opened and the Azorult Trojan executed, it will silently collect information from the user’s computer – Similar information to what the attacker claims to have already obtained: Cookies from websites the user has visited, chat histories, files stored on the computer, and login information entered through browsers such as email account and bank credentials.
However, it doesn’t end there. The Azorult Trojan will also download a secondary payload: GandCrab ransomware. Once information has been collected, the user will have their personal files encrypted: Documents, spreadsheets, digital photos, databases, music, videos, and more. Recovery will depend on those files having been backed up and not also encrypted by the ransomware. Aside from permanent file loss, the only other alternative will be to pay a sizeable ransom for the key to decrypt the files.
If the email was sent to a business email account, or a personal email account that was accessed at work, files on the victim’s work computer will be encrypted. Since a record of the original email will have been extracted on the device, the reason why the malware was installed will be made clear to the IT department.
The key to not being scammed is to ignore any threats sent via email and never click links in the emails nor open email attachments.
Businesses can counter the threat by using cybersecurity solutions such as spam filters and web filters. The former prevents the emails from being delivered while the latter blocks access to sites that host malware.
There is a more cost-effective alternative to Cisco OpenDNS that provides total protection against web-based threats at a fraction of the price of OpenDNS. If you are currently running OpenDNS or have yet to implement a web filtering solution, you can find out about this powerful web filtering solution in a December 5, 2018 webinar.
Cybersecurity defenses can be implemented to secure the network perimeter, but employees often take risks online that can lead to costly data breaches. The online activities of employees can easily result in malware, ransomware, and viruses being downloaded. Employees may also respond to malicious adverts (malvertising) or visit phishing websites where they are relieved of their login credentials.
Mitigating malware infections, dealing with ransomware attacks, and resolving phishing-related breaches have a negative impact on the business and the resultant data breaches can be incredibly costly. Consequently, the threat from web-based attacks cannot be ignored.
Fortunately, there is an easy solution that offers protection against web-based threats by carefully controlling the web content that their employees can access: A DNS-based web filter.
DNS-based web filtering requires no hardware purchases and no software downloads. Within around 5 minutes, a business will be able to control employee internet access and block web-based threats. Some DNS-based web filters such as OpenDNS can be costly, but there is a more cost-effective alternative to Cisco OpenDNS.
TitanHQ and Celestix Networks will be running a joint webinar to introduce an alternative to Cisco OpenDNS – The WebTitan-powered solution, Celestix WebFilter Cloud.
Celestix will be joined by Rocco Donnino, TitanHQ EVP of Strategic Alliances, and Senior Sales Engineer, Derek Higgins who will explain how the DNS-based filtering technology offers total protection from web-based threats at a fraction of the cost of OpenDNS.
The webinar will be taking place on Wednesday December 5, 2018 at 10:00 AM US Pacific Time
There has been a steady increase in HTTPS phishing websites over the past couple of years, mirroring the transition from HTTP to HTTPS on commercial websites. HTTPS sites are those that have SSL/TLS certificates and display a green padlock next to the URL. The green padlock is an indicator of site security. It confirms to website visitors that the connection between their browser and the website is encrypted. This provides protection against man-in-the-middle attacks by ensuring data sent from the browser to the website cannot be intercepted and viewed by third parties.
HTTPS websites are now used by a large number of businesses, especially e-commerce website owners. This has become increasingly important since search engines such as Google Chrome provide clear indications to Internet users that sites may not be secure if the connection is not encrypted.
This is all good of course, but there is one caveat. Users have been told to look for the green padlock to make sure a site is secure, but the green padlock is viewed by many Internet users as a sign that the site is secure and legitimate. While the former is true, the latter is not. The green padlock does not mean that the site is genuine and just because it is displayed next to the URL it does not mean the site is safe.
If the website is controlled by a cybercriminal, all the green padlock means is that other cybercriminals will not be able to intercept data. Any information entered on the website will be divulged to the criminal operating that site.
It stands to reason for HTTPS phishing websites to be used. If Internet users are aware that HTTPS means insecure, they will be less likely to enter sensitive information if the green padlock is not present. Unfortunately, free SSL certificates can easily be obtained to turn HTTP sites into HTTPS phishing websites.
According to PhishLabs, back in Q1, 2016, fewer than 5% of phishing websites used HTTPS. By Q3, 2016, the percentage started to rise sharply. By Q1, 2017, the percentage had almost reached 10%, and by Q3, 2017, a quarter of phishing websites were using HTTPS. The 30% milestone was passed around Q1, 2018, and at the end of Q3, 2018, 49% of all phishing sites were using HTTPS.
A PhishLabs survey conducted late last year clearly highlighted the lack of understanding of the meaning of the green padlock. 63% of consumers surveyed viewed the green padlock as meaning the website was legitimate, and 72% saw the website as being safe. Only 18% of respondents correctly identified the green padlock as only meaning communications with the website were encrypted.
It is important for all Internet users to understand that HTTPS phishing websites not only exist, but before long the majority of phishing websites will be on HTTPS and displaying the green padlock. A conversation about the true meaning of HTTPS is long overdue and it is certainly something that should be covered in security awareness training sessions.
It is also now important for businesses to deploy a web filtering solution that is capable of SSL inspection – The decryption, scanning, and re-encryption of HTTPS traffic to ensure that access to these malicious websites is blocked. In addition to reading content and assessing websites to determine whether they are malicious, SSL inspection ensures site content can be categorized correctly. This ensures that sites that violate a company’s acceptable usage policies are blocked.
There is a downside to using SSL inspection, and that is the strain placed on CPUs and a reduction in Internet speeds. SSL inspection is therefore optional with many advanced web filters. To ensure that the strain is reduced, IT teams should use whitelisting to prevent commonly used websites from being subjected to SSL filtering.
WebTitan Includes SSL Filtering to Block HTTPS Phishing Websites
WebTitan is a powerful web filtering solution for SMBs and managed service providers (MSPs) that provides protection against web-based threats. There are three products in the WebTitan family – WebTitan Gateway, WebTitan Cloud, and WebTitan Cloud for Wi-Fi; all of which include SSL filtering as standard. If SSL filtering is activated, users will be protected against HTTPS phishing websites and other malicious sites that have SSL certificates.
All WebTitan products can be installed in minutes, require no technical knowledge, and have been designed to be easy to use. An intuitive user interface places all information, settings, and reports at users’ fingertips which makes for easy enforcement of acceptable Internet usage polices and fast reporting to identify potential issues – employees browsing habits and users that are attempting to bypass filtering controls for instance.
Whether you are an MSP that wants to start offering web filtering to your clients or a SMB owner that wants greater protection against web-based threats, the WebTitan suite of products will provide all the features you need and will allow you to improve security and employee productivity, reduce legal liability, and create a safe browsing environment for all users of your wired and wireless networks.
For further information on WebTitan, details of pricing, web filtering advice, to book a product demonstration, or to register for a free trial of the product, contact TitanHQ today.
There has been an increase in malspam campaigns spreading Emotet malware in recent weeks, with several new campaigns launched that spoof financial institutions – the modus operandi of the threat group behind the campaigns.
The Emotet malware campaigns use Word documents containing malicious macros. If macros are enabled, the Emotet malware payload is downloaded. The Word documents are either sent as email attachments or the spam emails contain hyperlinks which direct users to a website where the Word document is downloaded.
Various social engineering tricks have been used in these campaigns. One new tactic that was identified by Cofense is the wrapping of malicious hyperlinks in Proofpoint’s (PFPT) TAP URL Defense wrapping service to make the email appear benign.
According to Cofense, the campaign delivers Emotet malware, although Emotet in turn downloads a secondary payload. In past campaigns, Emotet has been delivered along with ransomware. First, Emotet steals credentials, then the ransomware is used to extort money from victims. In the latest campaign, the secondary malware is the banking Trojan named IcedID.
A further campaign has been detected that uses Thanksgiving themed spam emails. The messages appear to be Thanksgiving greetings for employees, and similarly contain a malicious hyperlink or document. The messages claim the document is a Thanksgiving card or greeting. Many of the emails have been personalized to aid the deception and include the user’s name. In this campaign, while the document downloaded appears to be a Word file, it is actually an XML file.
Emotet malware has been updated recently. In addition to stealing credentials, a new module has been added that harvests emails from an infected user. The previous 6 months’ emails – which include subjects, senders, and message content – are stolen. This new module is believed to have been added to improve the effectiveness of future phishing campaigns, for corporate espionage, and data theft.
The recent increase in Emotet malware campaigns, and the highly varied tactics used by the threat actors behind these campaigns, highlight the importance of adopting a defense in depth strategy to block phishing emails. Organizations should not rely on one cybersecurity solution to provide protection against email attacks.
Phishing campaigns target a weak link in security defenses: Employees. It is therefore important to ensure that all employees with corporate email accounts are taught how to recognize phishing threats. Training needs to be ongoing and should cover the latest tactics used by cybercriminals to spread malware and steal credentials. Employees are the last line of defense. Through security awareness training, the defensive line can be significantly strengthened.
As a frontline defense, all businesses and organizations should deploy an advanced spam filtering solution. While Office 365 email includes a basic level of protection against phishing attacks, a powerful third-party anti-phishing and spam filtering solution is required to provide protection against more sophisticated email attacks.
SpamTitan is an advanced email filtering solution that uses predictive techniques to provide superior protection against phishing attacks, zero-day attacks, and new malware variants that bypass signature-based defenses.
In addition to scanning message content, headers, attachments, and hyperlinks for spam and malware signatures, SpamTitan uses heuristics, machine learning, and Bayesian analysis to identify emerging threats. Greylisting is used to identify and block large scale spam campaigns, such as those typically conducted by the threat actors spreading banking Trojans and Emotet malware.
How SpamTitan Protects Businesses from Email Threats
A web filter – such as WebTitan – adds an additional layer of protection against web-based attacks by preventing end users from visiting malicious websites where malware is downloaded. A web filter assesses all attempts to access web content, checks sites against blacklists, assesses the domain, scans web content, and blocks access to sites that violate its policies.
For further information on how you can improve your defenses against web-based and email-based attacks and block malware, ransomware, botnets, viruses, phishing, and spear phishing attacks, contact TitanHQ today.
A new Office 365 threat has been detected that stealthily installs malware by hiding communications and downloads by abusing legitimate Windows components.
New Office 365 Threat Uses Legitimate Windows Files to Hide Malicious Activity
The attack starts with malspam containing a malicious link embedded in an email. Various themes could be used to entice users into clicking the link, although one recent campaign masquerades as emails from the national postal service in Brazil.
The emails claim the postal service attempted to deliver a package, but the delivery failed as there was no one in. The tracking code for the package is included in the email and the user is requested to click the link in the email to receive the tracking information.
In this case, clicking the link will trigger a popup asking the user to confirm the download of a zip file, which it is alleged contains the tracking information. If the zip file is extracted, the user is required to click on a LNK file to receive the information. The LNK file runs cmd.exe, which executes a Windows Management Instrumentation (WMI) file: wmic.exe. This legitimate Windows file will be used to communicate with the attacker’s C2 server and will create a copy of another Windows file – certutil.exe in the %temp% folder with the name certis.exe. A script then runs which instructs the certis.exe file to connect to a different C2 server to download malicious files.
The aim of this attack is to use legitimate Windows files to download the malicious payload: A banking Trojan. The use of legitimate Windows files for communication and downloading files helps the attackers bypass security controls and install the malicious payload undetected.
These Windows files have the capability to download other files for legitimate purposes, so it is hard for security teams to identify malicious activity. This campaign targets users in Brazil, but this Office 365 threat should be a concern for all users as other threat actors have also adopted this tactic to install malware.
Due to the difficultly distinguishing between legitimate and malicious wmic.exe and certutil.exe activity, blocking an office 365 threat such as this is easiest at the initial point of attack: Preventing the malicious email from being delivered to an inbox and providing security awareness training to employees to help them identify this Office 365 threat. The latter is essential for all businesses. Employees can be turned into a strong last line of defense through security awareness training. The former can be achieved with a spam filtering solution such as SpamTitan. SpamTitan will prevent the last line of defense from being tested.
How to Block this Office 365 Threat with SpamTitan and Improve Email Security
Microsoft uses several techniques to identify malspam and prevent malicious messages from reaching users’ inboxes; however, while efforts have been made to improve the effectiveness of the spam filtering controls of Office 365, many malicious messages are still delivered.
To improve Office 365 security, a third-party spam filtering solution should be used. SpamTitan has been developed to allow easy integration into Office 365 and provides superior protection against a wide range of email threats.
SpamTitan uses a variety of methods to prevent malspam from being delivered to end users’ inboxes, including predictive techniques to identify threats that are misidentified by Office 365 security controls. These techniques ensure industry-leading catch rates in excess of 99.9% and prevent malicious emails from reaching inboxes.
How SpamTitan Protects Businesses from Email Threats
Security Solutions for MSPs to Block Office 365 Threats
Many MSPs resell Office 365 licenses to their customers. Office 365 allows MSPs to capture new business, but the margins are small. By offering additional services to enhance Office 365 security, MSPs can make their Office 365 offering more desirable to businesses while improving the profitability of Office 365.
TitanHQ has been developing innovative email and web security solutions for more than 25 years. Those solutions have been developed from the ground up with MSPs for MSPs. Three solutions are ideal for use with Office 365 for compliance ad to improve security – SpamTitan email filtering, WebTitan web filtering, and ArcTitan email archiving.
By incorporating these solutions into Office 365 packages, MSPs can provide clients with much greater value as well as significantly boosting the profitability of offering Office 365.
To find out more about each of these solutions, speak to TitanHQ. The MSP team will be happy to explain how the products work, how they can be implemented, and how they can boost margins on Office 365.
Hackers have been going back to school and entering higher education. Quite literally in fact, although not through conventional channels. Entry is gained through cyberattacks on universities, which have increased over the course of the past 12 months, according to figures recently released by Kaspersky Lab.
Cyberattacks on Universities on the Rise
Credit cards information can be sold for a few bucks, but universities have much more valuable information. As research organizations they have valuable proprietary data. The results of research studies are particularly valuable. It may not be possible to sell data as quickly as credit cards and Social Security numbers, but there are certainly buyers willing to pay top dollar for valuable research. Nation state sponsored hacking groups are targeting universities and independent hacking groups are getting in on the act and conducting cyberattacks on universities.
There are many potential attack vectors that can be used to gain access to university systems. Software vulnerabilities that have yet to be patched can be exploited, misconfigured cloud services such as unsecured S3 buckets can be accessed, and brute force attempts can be conducted to guess passwords. However, phishing attacks on universities are commonplace.
Phishing is often associated with scams to obtain credit card information or login credentials to Office 365 accounts, with businesses and healthcare organizations often targeted. Universities are also in the firing line and are being attacked.
The reason phishing is so popular is because it is often the easiest way to gain access to networks, or at least gain a foothold for further attacks. Universities are naturally careful about guarding their research and security controls are usually deployed accordingly. Phishing allows those controls to be bypassed relatively easily.
A successful phishing attack on a student may not prove to be particularly profitable, at least initially. However, once access to their email account is gained, it can be used for further phishing attacks on lecturers for example.
Spear phishing attacks on lecturers and research associates offer a more direct route. They are likely to have higher privileges and access to valuable research data. Their accounts are also likely to contain other interesting and useful information that can be used in a wide range of secondary attacks.
Email-based attacks can involve malicious attachments that deliver information stealing malware such as keyloggers, although many of the recent attacks have used links to fake university login pages. The login pages are exact copies of the genuine login pages used by universities, the only difference being the URL on which the page is located.
More than 1,000 Phishing Attacks on Universities Detected in a Year
According to Kaspersky Lab, more than 1,000 phishing attacks on universities have been detected in the past 12 months and 131 universities have been targeted. Those universities are spread across 16 countries, although 83/131 universities were in the United States.
Preventing phishing attacks on universities, staff, and students requires a multi layered approach. Technical controls must be implemented to reduce risk, such as an advanced spam filter to block the vast majority of phishing emails and stop them being delivered to end users. A web filtering solution is important for blocking access to phishing websites and web pages hosting malware. Multi-factor authentication is also essential to ensure that if account information is compromised or passwords are guessed, an additional form of authentication is required to access accounts.
As a last line of defense, staff and students should be made aware of the risk from phishing. Training should be made available to all students and cybersecurity awareness training for researchers, lecturers, and other staff should be mandatory.
TitanHQ, the leading provider of web filtering, spam filtering, and email archiving solutions for managed service providers (MSPs) recently formed a strategic partnership with Datto Networking, the leading provider of MSP-delivered IT solutions to SMBs.
The partnership has seen TitanHQ’s advanced web filtering technology incorporated into the Datto Networking Appliance to ensure all users benefit from reliable and secure internet access.
TitanHQ’s web filtering technology provides enhanced protection from web-based threats while allowing acceptable internet usage policies to be easily enforced for all users at the organization, department, user group, or user level.
On October 18, 2018, Datto and TitanHQ will be hosting a webinar to explain the enhanced functionality of the Datto Networking Appliance to MSPs, including a deep dive into the new web filtering technology.
Webinar: Datto Networking & Titan HQ Deliver Enhanced Web Content Filtering
Date: Thursday, October 18th
Time: 11AM ET | 8AM PT | 4PM GMT/BST
Speakers: John Tippett, VP, Datto Networking; Andy Katz, Network Solutions Engineer; Rocco Donnino, EVP of Strategic Alliances, TitanHQ
With the largest economy, the United States is naturally a major target for cybercriminals. Various studies have been conducted on the cost of cybercrime in the United States, but little data is available on cybercrime losses in Germany – Europe’s largest economy.
The International Monetary Fund produces a list of countries with the largest economies. In 2017, Germany was ranked fourth behind the United States, China, and Japan. Its GDP of $3,68 trillion represents 4.61% of global GDP.
A recent study conducted by Germany’s federal association for Information Technology – BitKom – has placed a figure on the toll that cybercrime is taking on the German economy.
The study was conducted on security chiefs and managers at Germany’s top 503 companies in the manufacturing sector. Based on the findings of that survey, BitKom estimated cybercrime losses in Germany to be €43 billion ($50.2 billion). That represents 1.36% of the country’s GDP.
Extrapolate those cybercrime losses in Germany and it places the global cost of cybercrime at $1 trillion, substantially higher than the $600 billion figure estimate from cybersecurity firm McAfee and the Center for Strategic and International Studies (CSIS) in February 2018. That study placed the global percentage of GDP lost to cybercrime at between 0.59% and 0.80%, with GDP losses to cybercrime across Europe estimated to be between 0.79 to 0.89% of GDP.
Small to Medium Sized Businesses Most at Risk
While cyberattacks on large enterprises have potential to be highly profitable for cybercriminals, those firms tend to have the resources available to invest heavily in cybersecurity. Attacks on large enterprises are therefore much more difficult and time consuming. It is far easier to target smaller companies with less robust cybersecurity defenses.
Small to medium sized businesses (SMBs) often lack the resources to invest heavily in cybersecurity, and consequently are far easier to attack. The BitKom study confirmed that these companies, which form the backbone of the economy in Germany, are particularly vulnerable to cyberattacks and have been extensively targeted by cybercriminals.
It is not only organized cybercriminal groups that are conducting these attacks. Security officials in Germany have long been concerned about attacks by well-resourced foreign spy agencies. Those agencies are using cyberattacks to gain access to the advanced manufacturing techniques developed by German firms that give them a competitive advantage. Germany is one of the world’s leading manufacturing nations, so it stands to reason that the German firms are an attractive target.
Cybercriminals are extorting money from German firms and selling stolen data on the black market and nation-state sponsored hackers are stealing proprietary data and technology to advance manufacturing in their own countries. According to the survey, one third of companies have had mobile phones stolen and sensitive digital data has been lost by a quarter of German firms. 11% of German firms report that their communications systems have been tapped.
Attacks are also being conducted to sabotage German firms. According to the study, almost one in five German firms (19%) have had their IT and production systems sabotaged through cyberattacks.
Businesses Must Improve Their Defenses Against Cyberattacks
“With its worldwide market leaders, German industry is particularly interesting for criminals,” said Achim Berg, head of BitKom. Companies, SMBs in particular, therefore need to take cybersecurity much more seriously and invest commensurately in cybersecurity solutions to prevent cybercriminals from gaining access to their systems and data.
According to Thomas Haldenweg, deputy president of the BfV domestic intelligence agency, “Illegal knowledge and technology transfer … is a mass phenomenon.”
Preventing cyberattacks is not straightforward. There is no single solution that can protect against all attacks. Only defense-in-depth will ensure that cybercriminals and nation-state sponsored hacking groups are prevented from gaining access to sensitive information.
Companies need to conduct regular, comprehensive organization-wide risk analyses to identify all threats to the confidentiality, integrity, and availability of their data and systems. All identified risks must then be addressed through a robust risk management process and layered defenses implemented to thwart attackers.
One of the main vectors for attack is email. Figures from Cofense suggest that 91% of all cyberattacks start with a malicious email. It stands to reason that improving email security should be a key priority for German firms. This is an area where TitanHQ can help.
TitanHQ is a provider of world-class cybersecurity solutions for SMBs and enterprises that block the most commonly used attack vectors. To find out more about how TitanHQ’s cybersecurity solutions can help to improve the security posture of your company and block email and web-based attacks, contact the TitanHQ sales team today.
Managed service providers (MSPs) are discovering the huge potential for profit from offering security-as-a-service to their clients. Managed security services are now the biggest growth area for the majority of leading MSPs, with security-as-a-service well ahead of cloud migration, cloud management, and managed Office 365 services according to a recent survey conducted by Channel Futures.
Channel Futures conducted the survey as part of its annual MSP 501 ranking initiative, which ranks MSPs based on their ability to act on current trends and ensure they remain competitive in the fast-evolving IT channel market. The survey evaluated MSP revenue growth, hiring trends, workforce dynamics, service deliverables, business models, and business strategies.
The survey revealed that by far the biggest growth area is managed security services. Security-as-a-service was rated the biggest growth area by 73% of MSPs. 55% of MSPs said professional services were a major growth area, 52% said Office 365, and 51% said consulting services.
It is no surprise that security-as-a-service is proving so popular as the volume of attacks on enterprises and SMBs has soared. Cybercriminals are attacking enterprises and SMBs trying to gain access to sensitive data to sell on the black market. Attacks are conducted to sabotage competitors, nation-state-sponsored hackers are attempting to disrupt critical infrastructure, and data is being encrypted to extort money. There is also a thriving market for proprietary data and corporate secrets.
The cost of mitigating attacks when they succeed is considerable. For enterprises, the attacks can make a significant dent in profits, but cyberattacks on SMBs can be catastrophic. A study conducted by the National Cyber Security Alliance suggests as many as 60% of SMBs go out of business in the 6 months following a hacking incident.
Enterprises and SMBs alike have had to respond to the increased threat by investing heavily in security, but simply throwing money at security will not necessarily mean all security breaches are prevented. Companies need to employee skilled IT security professionals to implement, monitor and maintain those cybersecurity solutions, conduct vulnerability scans, and identify and address security gaps. Unfortunately, there is a major shortage of skilled staff and attracting the right talent can be next to impossible. Faced with major challenges, many firms have turned to MSPs to and have signed up for security-as-service offerings.
Forward-thinking MSPs have seized the opportunity and are now providing a comprehensive range of managed security services to meet the needs of their clients. They are offering a wide range of tools and services from phishing protection to breach mitigation services; however, for many MSPs, developing such a package is not straightforward.
Security-as-a-service is in high demand, but MSPs must be able to package the right services to meet customers’ needs and have a platform that can handle the business end. They too must attract the staff who can implement, monitor, and manage those services for their clients.
When devising a security-as-a-service offering, one option is to use a common security architecture for all clients and provide them with a range of solutions from the same provider. Many companies have implemented a slew of different security tools from multiple providers, only to discover they are still experiencing breaches. It is a relatively easy sell to get them to move over to a system where all the component parts are seamlessly integrated and to benefit from an MSP’s expertise in managing those solutions. There is a risk of course that clients will just choose to go direct rather than obtain those services from an MSP. This single platform strategy has been adopted by Liberty Technology – ranked 242 in the MSP 501 list – and is working well, especially for clients that have fewer than 1,000 employees.
At the other end of the spectrum is Valiant Technologies, ranked 206 in the MSP 501 list. Valiant has chosen a wide range of products from multiple cybersecurity solution providers and has built a unique package of products for its security service.
The products were chosen for the level of protection they offered and how well they work together. This approach has been a success for the firm. “Providing a bundle of offerings from different vendors that work well together is the most effective way for an MSP to retain its role as a trusted adviser,” said the firm’s CEO Tom Clancy. The security service has been added to other business services provided by the MSP and has proved to be an easy sell to clients.
ComTec Solutions, which ranked in position 248 in the MSP 501 list, is still deciding on the best way forward. The provision of security-as-a-service is a no brainer, but the company is currently assessing whether it is worthwhile building a security operations center (SOC) and becoming a managed security service provider (MSSP) or outsourcing the SOC service.
There are several different approaches to take when developing a managed security service offering. What is vital is that such a service is provided. The MSP 501 survey has shown that the most successful MSPs have responded to demand and are now helping their clients secure their networks through their security-as-a-service offerings. Those MSPs are clearly reaping the rewards.
If you are an MSP that is considering developing a security-as-a-service offering, be sure to speak to TitanHQ about its world-class cloud-based security solutions for MSPs – WebTitan and SpamTitan – and find out how they can be integrated into your security stack.
A new Python-based form of ransomware has been detected that masquerades as Locky, one of the most widely used ransomware variants in 2016. The new ransomware variant has been named PyLocky ransomware by security researchers at Trend Micro who have observed it being used in attacks in Europe, particularly France, throughout July and August.
The spam email campaigns were initially sent in relatively small batches, although over time the volume of emails distributing PyLocky ransomware has increased significantly.
Various social engineering tactics are being used by the attackers to get the ransomware installed, including fake invoices. The emails intercepted by Trend Micro have included an embedded hyperlink which directs users to a malicious webpage where a zip file is downloaded. The zip file contains PyLocky ransomware which has been compiled using the PyInstaller tool, which allows Python applications to be converted to standalone executable files.
If installed, PyLocky ransomware will encrypt approximately 150 different file types including Office documents, image files, sound files, video files, databases, game files, archives, and program files. Files stored on all logical drives will be encrypted and the original copies will be overwritten. A ransom note is then dropped on the desktop which has been copied from the note used by the threat actors behind Locky, although the two cryptoransomware threats are unrelated. Ransom notes are written in French, English, Korean, and Italian so it is probable that the attacks will become more widespread over the coming weeks.
While Python is not typically used to create ransomware, PyLocky is not the only Python-based ransomware variant to have been created. Pyl33t was used in several attacks in 2017, and CryPy emerged in 2016. What makes the latest ransomware variant stand out is its anti-machine learning capabilities, which help to prevent analysis using standard static analysis methods.
The ransomware abuses Windows Management Instrumentation (WMI) to determine the properties of the system on which it is installed. If the total visible memory of a system is 4GB or greater, the ransomware will execute immediately. If it is lower than 4GB, the ransomware will sleep for 11.5 days – an attempt to determine if it is in a sandbox environment.
Preventing attacks requires a variety of cybersecurity measures. An advanced spam filtering solution such as SpamTitan will help to prevent the spam emails being delivered to end users’ inboxes. A web filter, such as WebTitan, can be employed to control the websites that can be accessed by end users and block malicious file downloads. Security awareness training will help to ensure that end users recognize the threat for what it is. Advanced malware detection tools are required to identify the threat due to its anti-machine learning capabilities.
There is no free decryptor for PyLocky. Recovery without paying the ransom will depend on a viable backup copy existing, which has not also been encrypted in the attack.
One of the world’s biggest shipping firms – Cosco – has experienced a ransomware attack that has seen its local email system and network telephone in the Americas taken out of action as the result of widespread file encryption.
The Cosco ransomware attack is believed to have been contained in the Americas region. As a precaution and to prevent further spread to other systems, connections to all other regions have been disabled pending a full investigation. A warning has also been issued to all other regions warning of the threat of attack by email, with the firm telling its staff not to open any suspicious email communications. IT staff in other regions have also been advised to conduct scans of their network with antivirus software as a precaution.
The attack started on Tuesday, July 24, and its IT infrastructure remains down; however, the firm has confirmed that that attack has not affected any of its vessels which continue to operate as normal. Its main business systems are still operational, although the operators of terminals at some U.S ports are experiencing delays processing documentation and delivery orders.
It would appear that the Cosco ransomware attack is nowhere near the scale of the attack on the world’s biggest shipping firm A.P. Møller-Maersk, which like many other firms, fell victim to the NotPetya attacks last year. In that case, while the malware appeared to be ransomware, it was actually a wiper with no chance of file recovery.
The attack, which affected more than 45,000 endpoints and 4,000 servers, is estimated to have cost the shipping company between $250 million and $350 million to resolve. All servers and endpoints needed to be rebuilt, and the firm was crippled for 10 days. In that case, the attack was possible due to an unpatched vulnerability.
Another major ransomware attack was reported last week in the United States. LabCorp, one of the leading networks of clinical testing laboratories in the United States, experienced a ransomware attack involving a suspected variant of SamSam ransomware. While the variant of ransomware has not been confirmed, LabCorp did confirm the ransomware was installed as a result of a brute force attack on Remote Desktop Protocol (RDP).
Labcorp was both quick to detect the attack and contain it, responding within 50 minutes, although 7,000 systems and 1,900 servers are understood to have been affected. It has taken several days for the systems to be brought back online, during which time customers have been experiencing delays obtaining their lab test results.
Several cybersecurity firms have reported that ransomware attacks are in decline, with cryptocurrency mining offering better rewards, although the threat from ransomware is still ever present and attacks are occurring through a variety of attack vectors – exploitation of vulnerabilities, brute force attacks, exploit kit downloads, and, commonly, through spam and phishing emails.
To protect against ransomware attacks, companies must ensure security best practices are followed. Patches must be applied promptly on all networks, endpoints, applications, and databases, spam filtering software should be used to prevent malicious messages from reaching inboxes, web filters used to prevent downloads of ransomware from malicious websites, and all staff should receive ongoing cybersecurity awareness training.
Additionally, systems should be implemented to detect anomalies such as excessing file renaming, and networks should be segmented to prevent lateral movement in the event that ransomware is deployed.
Naturally, it is also essential that data are backed up regularly to ensure recovery is possible without having to resort to paying the ransom demand. As the NotPetya attacks showed, paying a ransom to recover files may not be an option.
There has been a major increase in cryptojacking attacks in recent months. Many cybercriminal gangs now favoring this method of attack over ransomware and other forms of malware and are taking advantage of the high value of cryptocurrencies.
As with ransomware attacks, cybercriminals need to install malicious code on computers. Instead of encrypting files like ransomware, the code is used to mine for cryptocurrency. Mining cryptocurrencies involves a computers CPU being used to solve complex computational problems, which are necessary for verifying cryptocurrency transactions and adding to the blockchain. In exchange for verifying transactions, the miner is paid a small amount for the effort.
Devoting one computer to the task of cryptocurrency mining could generate a few dollars a day. Using multiple computers for the task can generate a substantial return. The more computers that are used, the more blocks can be added to the blockchain and the greater the profits. When a network of cryptocurrency mining slave computers can be amassed, the profits can be considerable. According to Kaspersky Lab, one cryptojacking gang that focusses on infecting enterprise servers and spreading the malicious code using NSA exploits, has generated around 9,000 Monero, which equates to $2 million.
Not all computers are suitable for mining cryptocurrency. One cybercriminal gang has got around this by developing malware that can decide whether to deploy a cryptocurrency miner or ransomware, with the decision based on the processing power of the computer. If its not suitable for use mining cryptocurrency, ransomware is deployed. This tactic helps maximize profits after compromising a device.
The use of cryptocurrency miners increased sharply last year as the value of cryptocurrencies started to soar. The price of those cryptocurrencies may have fallen, but cryptojacking attacks are still on the rise. The volume of new cryptojacking malware variants has also increased considerably over the past few months. Figures from McAfee indicate the number of cryptojacking malware variants increased by a staggering 1,189% in the first three months of 2018 alone, rising from around 400,000 malware variants to more than 2.9 million.
Over the same time frame, there has been a fall in the number of ransomware attacks. In Q1, ransomware attacks fell by around 32%, indicating threat actors who previously used ransomware to make money have changed their tactics and are now using cryptocurrency miners.
Ransomware attacks falling by a third is certainly good news, although the threat from ransomware cannot be ignored. Steps must be taken to prevent the installation of the file encrypting code and good backup practices are essential to ensure files can be recovered in the event of an attack. Certain industries face a higher risk of ransomware attacks than others, such as the healthcare industry, where attacks are still rife.
Cryptojacking attacks are more widespread, although the education sector has proven to be a major target. Many mining operations have been discovered in the education sector, although it is unclear whether these mining operations are legitimate, computers are being used by students to mine cryptocurrency, or if educational institutions are being targeted.
One thing is clear. As the value of cryptocurrencies rose, the number of mining attacks increased. That suggests that should prices fall, cybercriminals will switch to other types of attacks, and there could be a resurgence in ransomware attacks.
It could be argued that the installation of cryptocurrency mining malware on a computer is far less of a problem than ransomware or other forms of malware. When the CPU is mining cryptocurrency, the user is likely to find their computer somewhat sluggish. This can result in a drop in productivity. Heavy processing can also cause computers to overheat and hardware damage can result.
Cryptojacking malware is usually installed by a downloader, which can remain on a computer. If the profits from mining cryptocurrency fall, new malware variants could easily be downloaded in its place. Cryptocurrency mining malware can also be bundled with other malware variants that steal sensitive information. Cryptojacking attacks are therefore a major threat.
Protecting against cryptojacking attacks involves the same security controls that are used to block other forms of malware. Cryptojacking malware can be installed by exploiting vulnerabilities so good patch management is essential. Spam and phishing emails are used to install malware downloaders, so an advanced spam filtering solution is a must. Web filters can prevent web-based mining attacks and malware downloads and offer an important extra layer of protection. It is also important not to neglect end users. Security awareness training can help to eradicate risky behaviors.
Additionally, security audits should be conducted, first to scan for the presence of cryptojacking malware, which includes searching for anomalies that could indicate the presence of the malware. Those audits should include servers, end points, POS systems, and all other systems. Any system connected to the network could potentially be used for mining cryptocurrency.
A recent survey of members of the Spiceworks community investigated the use of web filtering by businesses and the effect of web filtering on security and productivity. The survey was conducted on 645 members of its professional network based in the United States and Europe from a wide range of industries including healthcare, finance, and manufacturing.
Web filtering is an important security control that can provide an additional layer of protection against malware and phishing attacks. Web filters can also be used to improve the productivity of the workforce by limiting access to certain types of websites. The Internet can help to improve productivity, although it can also prove a temptation for workers and a major distraction. When a complicated report must be produced, cat videos can be especially tempting.
The survey sought to find out more about the effect of web filtering on security and productivity, how web filters are being used by businesses, the amount of time that employees are wasting on personal Internet use, and the types of websites that businesses are blocking to improve productivity.
Web Filtering is Used by the Majority of Businesses
The survey revealed widespread use of web filters by businesses. Overall, 89% of organizations have implemented a web filter and use it to block certain types of productivity-draining Internet content such as social media websites, dating sites, gambling sites, and streaming services.
The larger the business, the more likely it is that Internet content control will be implemented. 96% of large organizations (1,000+ employees) use web filters to limit employee Internet activity. The percentage drops to 92% for mid-sized businesses (100-999 employees) and 81% for small businesses (up to 99 employees). 58% of organizations said they use a web filtering solution to monitor Internet use by employees.
The survey asked IT professionals who have not implemented a web filtering solution how many hours they think employees are wasting on personal Internet use each week. 58% of employees were thought to waste around 4 hours a week on personal internet use and around 26% of workers spend more than 7 hours a week on non-work-related websites. Without a web filter, most employees will spend around 26 days a year on personal Internet use which, based on average earnings, corresponds to $4,500 paid per employee to slack off on the Internet.
Compare that to the figures for companies that restrict access to at least one category of website and the percentages fall to 43% of employees spending more than 4 hours a week on personal Internet use and 18% who spend more than 7 hours a week on non-work-related websites. The biggest drain of productivity was social media sites, with the figures falling to 30% of employees spending more than 4 hours a week on non-work-related sites when social media sites were blocked.
What are the Most Commonly Blocked Websites?
How are web filters used by businesses and what types of website are most commonly blocked? Unsurprisingly, the most commonly blocked websites were illegal sites and inappropriate sites (pornography for example). Both categories were blocked by 85% or organizations.
After that, the most commonly blocked category of content was dating sites – blocked by 61% of organizations. Businesses are more permissive about the use of social media websites, with only 38% blocking those sites, while instant messaging services were blocked by 34% of organizations. Even though they can be a major drain on bandwidth, streaming services were only blocked by 26% of companies.
What are the Main Reasons for Implementing a Web Filter?
While Internet content control – in some form – has been implemented by the majority of companies, it was not the main reason for implementing a web filter. Money could be saved by improving productivity, but the biggest reason for implementing a web filter was security. 90% of businesses said they had implemented a web filter to protect against malware and ransomware infections and with good reason: Inappropriate Internet access leads to data breaches.
38% of surveyed companies said they had experienced a data breach in the past 12 months as a result of employees visiting non-work-related websites, most commonly webmail services (15%) and social media sites (11%).
Other reasons for implementing a web filter were to block illegal activity (84%) and discourage inappropriate Internet access (83%). 66% of organizations use a web filter to avoid legal liability while 57% used web filters to prevent data leakage and block hacking.
Web Filtering from TitanHQ
TitanHQ has developed an innovative web filtering solution for businesses that helps them improve their security posture, block malware downloads, prevent employees from visiting phishing websites, and limit personal Internet use.
WebTitan Cloud is a 100% cloud-based web filtering solution that can be easily implemented by businesses, without the need for any hardware purchases or software downloads. The solution has excellent scalability, is cost effective, and easy to configure and maintain.
The solution provides Internet content control and malware protection regardless of the device being used to access the Internet and the solution can provide malware protection and allow content control for on-site and remote workers.
Granular controls ensure accurate content filtering without overblocking, time-based filters can be set to restrict access to certain websites at busy times of the day, and different policies can be applied at the organization, department, group, or individual level.
If you have not yet implemented a web filtering solution, are unhappy with your current provider or the cost of your solution, contact the TitanHQ team today and find out more about WebTitan.
TitanHQ, the award-winning provider of email and web security solutions to SMBs, has partnered with the networking giant Datto. The partnership has seen TitanHQ integrate its cutting-edge cloud-based web filtering solutions – WebTitan Cloud and WebTitan Cloud for Wi-Fi – into the Datto networking range.
Datto was formed in 2007 and fast became the leading provider of MSP-delivered IT solutions to SMBs. The company selects the best products and tools for its MSP partners to allow them to meet the needs of their clients and improve their bottom lines.
The company’s solutions include data backup and disaster recovery solutions, cloud-to-cloud data protection services, managed networking services, professional services automation, remote monitoring and management tools, and a wide range of security solutions.
Now that TitanHQ’s DNS-based web filtering solutions have been included, MSPs can offer their clients even greater protection from malware and phishing threats.
WebTitan Cloud and WebTitan Cloud for WiFi use a combination of AI-based services and human-supervised machine learning to block Internet-based threats. The solutions provide real-time protection against malicious URLs and phishing sites by preventing end users from visiting malicious webpages. The solutions also allow companies to carefully control the Internet content that can be accessed through their wired and wireless networks.
The MSP-friendly solutions can be rapidly deployed by MSPs, without the need for site visits, software installations or additional hardware purchases. The multi-tenant solutions allow all client deployments to be managed through a single, intuitive administration console and can be configured in minutes.
MSPs are also offered multiple hosting solutions, including hosting WebTitan in their own environment, and the solutions can be provided in full white-label format.
“We are delighted that Datto has chosen TitanHQ as a partner in web security. By integrating TitanHQ’s secure content and web filtering service, we are well positioned to offer Datto MSPs a best of breed solution for their small to mid-size customers,” said TitanHQ CEO, Ronan Kavanagh.
“We pride ourselves in equipping our community of Managed Service Provider partners with the right products and tools to allow each and every customer to succeed,” said John Tippett, VP, Datto Networking. “With that in mind, I’m delighted to welcome TitanHQ as a security partner and look forward to growing our partnership.”
TitanHQ is a sponsor of the upcoming DattoCon 2018 conference – The largest MSP event in the United States. The full TitanHQ team will be in attendance and Datto’s MSP partners can come and meet the team and see WebTitan in action.
In addition to showcasing WebTitan Cloud, MSPs will also be able to find out more about SpamTitan – TitanHQ’s 100% cloud-based spam filtering solution, and ArcTitan – Its MSP-friendly email archiving solution.
DattoCon 2018 runs from June 18-20 in Austin, Texas at the Fairmont Austin Hotel. The TitanHQ team will be at booth #66 in the exhibition hall for all three days of the conference.