Spam software is a network security 101 basic protection that should be in place at every organization. Spam software filters out productivity-draining spam messages and prevents phishing emails and other email-based threats from being delivered to employees’ inboxes.
Research conducted by the intelligence software and anti-phishing training company PhishMe shows that 91% of cyberattacks start with a phishing email. Phishing emails aim to get the recipient to divulge sensitive information such as bank account information or login credentials. However, over the course of the past 12 months, cybercriminals have increasing used spam email to distribute ransomware. In Q3, 2016, PhishMe reported that 97% of phishing emails were being used to deliver ransomware or ransomware downloaders. Spam email is now the number one vector used to deliver malware and ransomware.
Spam email campaigns are also becoming more sophisticated and it is becoming much harder to distinguish spam from genuine emails. Many of the latest campaigns contain no spelling mistakes, are grammatically correct and use imagery from well-known brands with smart, professional layouts.
Cybercriminals are also using social engineering techniques to fool end users into clicking malicious links and opening infected email attachments. Without spam software to quarantine those emails, they will be delivered to inboxes and employees are likely to be fooled into taking the requested actions.
Fortunately, advanced spam solutions can now filter out more than 99% of spam emails, with SpamTitan preventing more than 99.9% of spam emails from being delivered. This category contains up to date information on spam software, new threats that are now blocked and advice for organizations on improving defenses against email threats.
Phishing is the most common way that cybercriminals gain access to business networks, and the primary defense against these attacks is a spam filter. Spam filters inspect all inbound emails for the signatures of spam, phishing, and malware and keep inboxes free of these threats.
There are many spam filtering solutions on the market that can protect against advanced email threats, but why have so many managed service providers (MSP) chosen TitanHQ has their email security solution provider? What does SpamTitan provide that is proving to be such a bit hit with MSPs?
Why Managed Service Providers Choose SpamTitan Email Security for Their Clients
SpamTitan in a multi-award-winning anti-spam solution that incorporates powerful features to protect against phishing and other email-based attacks. The solution is currently used by more than 1,500 MSPs worldwide with that number growing steadily each month.
We have listed 10 of the main reasons why SpamTitan is proving to be such a popular choice with MSPs.
Excellent malware protection
SpamTitan includes dual anti-virus engines from two leading AV providers and sandboxing that incorporates machine learning and behavioral analysis to safely detonate suspicious files.
Defense in depth protection for Office 365 environments
SpamTitan includes multiple protection measures that provide defense in depth against email threats, with easy integration into Office 365 environments to significantly improve defenses against phishing and email-based malware attacks.
Advanced email blocking
SpamTitan supports upload block and allow lists per policy, advanced reporting, recipient verification and outbound email scanning, with the ability to whitelist/blacklist at both a global level as well as a domain level.
Protection against zero-day attacks
SpamTitan uses machine learning predictive technology to block zero-day threats, with AI-driven threat intelligence to block zero-minute attacks.
Data leak prevention
Easily set powerful data leak prevention rules and tag data to identify and prevent internal data loss.
SpamTitan is easy to integrate into your existing Service Stack through TitanHQ API’s and MSPs benefit from streamlined management with RMM integrations.
Competitive pricing with monthly billing
MSPs benefit from a fully transparent pricing policy, competitive pricing, generous margins, and monthly billing. There is also a short sales cycle – only 14 days of a free trial is required to fully test the solution.
White label option to reinforce your brand
SpamTitan can be provided to managed service providers as a white label version that can be fully rebranded to reinforce an MSPs brand.
Intuitive multi-tenant dashboard
MSP-client hierarchy enables you to keep clients separated and choose whether to manage client settings in bulk or on an individual basis. SpamTitan is also a set and forget solution, requiring minimal IT service intervention.
Industry-leading customer support
TitanHQ provides the best customer service in the industry. MSPs benefit from world class pre-sales and technical support and sales & technical training. MSPs get a dedicated account manager, assigned sales engineer support, access to the Global Partner Program Hotline, and 24/7 priority technical support.
If you have not yet started offering SpamTitan to your clients, give the TitanHQ channel team a call today for more information, to get started on a free trial, or for a product demonstration.
The two main cybersecurity threats that businesses now have to deal with are phishing and ransomware attacks and those threats have become even more common over the past 12 months. Cybercriminals stepped up their attacks during the pandemic with many phishing campaigns launched using the novel coronavirus as a lure. These campaigns sought to distribute malware and steal credentials.
Ransomware attacks also increased in 2020. Several new ransomware-as-a-service (RaaS) operations were launched in 2020 and the number of attacks on businesses soared. In addition to encrypting files, data theft was also highly prevalent n 2020, with most ransomware operators stealing data prior to encrypting files. This double extortion tactic proved to be very effective. Many businesses were forced to pay the ransom even though they had backups and could have recovered their files. Payments were made to ensure data stolen in the attack was deleted and not misused, published, or sold.
Phishing and ransomware attacks often go hand in hand and are often used together in the same attack. Phishing emails are used to install malware, which in turn is used to provide access for ransomware gangs. The Emotet and TrickBot Trojans are notable examples. Operators of both of those Trojans teamed up with ransomware gangs and sold access once they had achieved their own objectives. The credentials stolen in phishing attacks are also sold onto RaaS affiliates and provide the foothold they need to conduct their devastating attacks.
Phishing campaigns are easy to conduct, low cost, and they can be very effective. Largescale campaigns involve millions of messages, and while most of those emails will be blocked by email security solutions or will be identified by employees as a threat, all it takes is for one employee to respond to a phishing email for an attacker to gain the access they need.
TitanHQ recently partnered with Osterman Research to explore how these and other cyber threats have affected businesses over the past 12 months. This new and original study involved an in-depth survey of security professionals to find out how those threats have affected their organization and how effective their defenses are at repelling attackers.
The survey showed the most common security incidents suffered by businesses were business email compromise (BEC) attacks, where employees are tricked into taking an action suggested in a scam email from the CEO, CFO or another high-level executive. These attacks often involve the genuine email account of an executive being compromised in a phishing scam and the attacker using that account to target employees in the same organization.
The next biggest threat was phishing emails that resulted in a malware infection, followed by phishing messages that stole credentials and resulted in an account compromise. The survey showed that these attacks are extremely common. 85% of interviewed security professionals said they had experienced one or more of 17 different types of security breaches in the past 12 months. While attacks were common, only 37% of respondents said their defenses against phishing and ransomware attacks were highly effective.
There are several steps that can be taken to improve defenses against phishing and ransomware attacks. End user training is important to teach employees what to look for and how to identify these types of threats. However, there is always potential for human error, so training alone is not the answer. Email security is the best defense. By blocking these threats at source, they will not land in inboxes and employees will not be tested. Email security should be combined with a web security solution to block the web-based component of phishing attacks and stop malware and ransomware downloads from the Internet.
The findings of the Osterman and TitanHQ survey will be explained in detail at an upcoming webinar on June 30, 2021. Attendees will also learn how they can significantly reduce the risk of ransomware and phishing attacks.
The webinar will be conducted by Michael Sampson, Senior Analyst at Osterman Research and Sean Morris, Chief Technology Officer at TitanHQ. You can Register Your Place Here
Reselling Office 365 doesn’t offer much in the way of profit for MSPs, although there are benefits for MSPs that come from offering Office 365 and it is possible to make Office 365 more profitable.
Before explaining where the margin is for MSPs in Office 365, let’s first take a look at the benefits for MSPs from offering Office 365.
Benefits for MSPs from Offering Office 365 to Clients
SMBs are increasingly moving from on-premises solutions to the cloud and Office 365 is one of the most popular cloud services. Office 365 now has more than 135 million commercial monthly users and that number is growing rapidly.
MSPs may not be able to make much from Office 365 alone, but by providing Office 365 MSPs can win more business and gain a competitive advantage. There is no outlay involved with offering Office 365 to clients, the product is great and meets clients’ needs, and money can be made from handling Office 365 migrations.
MSPs can also benefit from migrating existing clients from Exchange or SBS Exchange to Office 365. Office 365 is far easier to manage so they stand to save a great deal of time on troubleshooting and maintenance, which can be a major headache with Exchange.
By offering Office 365 you can win more business, reduce operational costs, and stay competitive. However, the best way to make money from Office 365 is through add-on services.
How MSPs Can Make Office 365 More Profitable
The margins for MSPs on Office 365 are rather thin to say the least. Many MSPs find that offering Office 365 on its own doesn’t provide any profit at all. Charging extra per license to improve profitability is an option, but clients could just go direct to avoid the extra cost.
The margins may be small, but managing Office 365 does not require a great deal of effort. You may only make around 50c or $1 per user but sign up enough clients and you could get a reasonable return. There is an opportunity for profit at scale; however, to make a decent return you need to sell services around Office 365.
One of the best ways to make Office 365 more profitable is by offering additional security services. Security is an area where Office 365 can be significantly improved, especially spam filtering. Microsoft has incorporated a spam filter and anti-phishing protections into Office 365, but they fall short of the protection offered by a dedicated third-party spam filter.
Phishing is the number one security threat faced by businesses and Office 365 anti-phishing protections leave a lot to be desired. By offering enhanced spam and phishing protection through a third-party spam filter, not only can MSPs make a decent margin on the add-on solution, by blocking phishing attacks and malware at source, a considerable amount of time can be saved on support. Offering spam filtering can help to generate additional recurring revenue, with SpamTitan provided as a high margin, subscription based SaaS solution.
There are plenty of other opportunities for selling third-party solutions to make up for the lack of options in Office 365. Email archiving is an easy sell and a quick win for MSPs. An email archive is important for compliance and security, saves on storage space, and improves efficiency, and gives clients access to emails from any location. Email archiving is available with office 365, but the solution has some severe drawbacks, and may not meet compliance requirements. Offering a feature-rich email archiving solution that is fully compliant, easy to use, with lightning fast search and retrieval should be an easy sell to Office 365 users.
Spam filtering, email archiving, web filtering, and encryption can be bundled together as an enhanced security package, with each element providing a decent return for MSPs. Given the cost of mitigating a data breach, by preventing breaches, an enhanced security offering will pay for itself and should not be too difficult to sell to Office 365 users.
Office 365 MSP Add-ons from TitanHQ
For more than 20 years TitanHQ has been developing innovative security solutions for businesses. Today, more than 7,500 businesses are protected by TitanHQ security solutions and more than 2,000 MSPs have signed up to the TitanHQ Alliance Program.
All TitanHQ solutions have been developed from the ground to meet the needs of the SMB marketplace and MSPs. TitanHQ’s spam filtering solution – SpamTitan, email archiving solution – ArcTitan, and web filtering solution – WebTitan, save MSPs support and engineering time, have great margins, and can be easily integrated into MSPs security stacks to make Office 365 more profitable. All TitanHQ solutions are quick and easy to deploy, and can be implemented into your existing Service Stack through API’s and RMM integrations. The MSP-client hierarchy enables you to keep clients separated and choose whether to manage client settings in bulk or on an individual basis. MSPs benefit from competitive pricing strategies, including monthly billing as we understand your clients are billed monthly.
There are multiple hosting options, including hosting the solution within your own data center, and all TitanHQ products can be supplied as a white label, ready to take your own branding. We have made our solutions as easy as possible to use, with intuitive controls and everything placed at your fingertips. However, should you ever have a problem, you will benefit from the best customer service in the industry, as well as scalable pre-sales and technical support and sales & technical training.
Why SpamTitan is Perfect for MSP’s?
The best spam and virus protection for MSPs with dual AV engines and Bitdefender-powered sandboxing
Low management overhead – A set and forget solution
Use our private cloud or your own data center
Extensive suite of APIs for integration into your central management system
Multi-tenant solution with multiple management roles
Scalable to thousands of users
In and outbound email scanning with IP domain protection
Extensive drill down reporting
Flexible pricing models to suit your needs, including monthly billing
Generous margins for MSPs
Fully customizable branding
TitanSHIELD Program for MSPs
To make it as easy as possible for MSPs to incorporate our world class network security solutions into their service stacks, TitanHQ developed the TitanSHIELD program. The TitanShield MSP Program allows MSPs to take advantage of TitanHQ’s proven technology so that they can sell, implement and deliver our advanced network security solutions directly to their client base. Under the TitanSHIELD program you get the following benefits:
Private or Public Cloud deployment
Access to the Partner Portal
Dedicated Account Manager
White Label or Co-branding
Co-Branded Evaluation Site
Assigned Sales Engineer Support
Social Network participation
Access to Global Partner Program Hotline
Free 30-day evaluations
Access to Partner Knowledge Base
Joint White Papers
Partner Events and Conferences
24/7 Priority Technical Support
Tiered Deal Registration
5 a.m. to 5 p.m. (PST) Technical Support
Better Together Webinars
Online Technical Training and FAQs
Advanced Product Information
Partner Certificate – Sales and technical
Access to Partner Technical Knowledge Base
Competitive Information and Research
Sales Campaigns in a box
Not-for-Resale (NFR) Key
Public Relations Program and Customer Testimonials
Product Brochures and Sales Tools
TitanHQ Corporate Style Guide and Logo Usage
Partner Advisory Council Eligibility
TitanHQ Partner Welcome Kit
QTRLY Business Planning and Review
Access to TitanHQ’s MVP Rewards Program
Access to Partner Support
To find out more about TitanHQ’s MSP offerings, for details of pricing and MSP margins, contact the TitanHQ Alliance Program team today and take the first step toward making Office 365 more profitable.
Phishing is the leading cause of data breaches and 2020 saw phishing-related data breaches increase again. The recently released Verizon 2021 Data Breach Investigations Report shows there was an 11% increase in phishing attacks in 2020, with work-from-home employees extensively targeted with COVID-19 themed phishing lures.
Phishing attacks are conducted to steal credentials or deliver malware, with the former often leading to the latter. Once credentials have been obtained, they can either be used by threat actors to gain access to business networks to steal data and launch further attacks on an organization. Credentials stolen in phishing attacks are often sold to other threat groups such as ransomware gangs. From a single phishing email, a business could be brought to its knees and even prevented from operating.
The fallout from a phishing attack can be considerable, and it is therefore no surprise that many businesses fail after a successful cyberattack. According to ID Agent, 60% of companies go out of business within 6 months of a cyberattack – The cost of recovery and the damage to the company’s reputation can simply be too great.
Considering the potentially devastating consequences of a phishing attack it is surprising that many businesses fail to implement appropriate protections to block attacks and do not make sure their employees are able to recognize and avoid phishing threats.
A recent study conducted by the phishing simulation vendor KeepNet Labs highlighted just how often employees fall for these scams. In a test involving 410,000 simulated phishing emails, more than half of the emails were opened, 32% of individuals clicked a (fake) malicious link or opened an attachment, and 13% of individuals provided their login credentials in response to the emails.
How to Defend Against Phishing Attacks
It is vital for the workforce to be prepared, as phishing emails can easily end up in inboxes regardless of the security protections in place to block the messages. Fortunately, through regular security awareness training, employees can be trained how to spot a phishing email. Following security awareness training, phishing email simulations are useful for identifying weak links – employees that need further training. Over time, it is possible to significantly improve resilience to these damaging and incredibly costly cyberattacks.
The importance of solid technical email security defenses cannot be overestimated as even with training, phishing emails can be very difficult for employees to identify. Phishing emails often have plausible lures, the email messages can be extremely well written, and often appear to have come from trusted sources. It is common for the emails to impersonate trusted companies and include their color schemes and logos and the websites that users are directed to are often carbon copies of the genuine websites they spoof.
There are three technical solutions that can be implemented in addition to the provision of training that can greatly improve the security posture of an organization against phishing attacks. These three solutions provide three layers of defenses, so should one fail to detect and block a threat, the others will be in place to provide protection.
3 Essential Technical Phishing Controls for Businesses
The most important technical control against phishing is a spam filter. A spam filter will block the majority of phishing and spam emails and will stop them reaching inboxes, but the percentage of emails blocked can vary considerably from solution to solution. Most spam filters will block 99% or more of spam and phishing emails, but what is needed is a solution that will block more than 99.9% of spam and malicious emails. SpamTitan for instance, has an independently verified catch rate of 99.97%, ensuring your inboxes are kept free of threats.
An often-neglected area of phishing protection is a web filter. Web filters are extensively used by businesses and the education sector for blocking access to inappropriate web content such as pornography. Web filters are also an important anti-phishing measure for blocking the web-based component of phishing attacks. When an employee clicks a link in an email that directs them to a phishing page, the web filter will block access. WebTitan Cloud is constantly updated with new malicious URLs as they are created via multiple threat intelligence feeds. WebTitan blocks malware downloads from the Internet and can be configured to block access to risky websites that serve no work purpose.
The last measure that should be implemented is multi-factor authentication for email accounts. In addition to a password, MFA requires another form of authentication to be provided before access is granted. Without that additional factor, the account cannot be accessed. This is an important security measure that kicks in when credentials have been stolen to block unauthorized account access.
If you want to improve your defenses against phishing, these three technical controls along with end user training will keep your business safe. To find out more, and how little these protections cost, give the TitanHQ team a call today!
Ransomware attacks are soaring and phishing and email impersonation attacks are being conducted at unprecedented levels. In 2020, ransomware attacks ran amok. Security experts estimate the final cost to global businesses from ransomware in 2020 will be $20 billion. They also predict that the ransomware trend will continue to be the number one threat in the coming years. Why? Because ransomware makes money for cybercriminals.
Ransomware criminals know no boundaries in their rush to make money. Every social engineering trick in the book has played out over the years, from sextortion to phishing. Feeding the loop of social manipulation to generate a ransom demand is the proliferation of stolen data, including login credentials: credential stuffing attacks, for example, are often related to ransomware attacks, login to privileged accounts allowing malware installation. Cybersecurity defenses are being tested like never before.
Personal Data is Targeted
Large enterprises are big targets as they store vast quantities of personal data which can be used for identity theft. Retailers are being attacked to obtain credit/debit card information and attacks on hospitals provide sensitive health data that can be used for medical identity theft.
Small businesses are not such an attractive target, but they do store reasonable amounts of customer data and attacks can still be profitable. A successful attack on Walmart would be preferable, but attacks on SMBs are far easier to pull off. SMBs typically do not have the budgets to invest in cybersecurity and often leave gaps that can be easily exploited by cybercriminals.
One of the most common methods of attacking SMBs is phishing. If a phishing email makes it to an inbox, there is a reasonable chance that the message will be opened, the requested action taken and, as a result, credentials will be compromised or malware will be installed.
The 2018 KnowBe4 Phishing Industry Benchmarking Report shows that on average, the probability of an employee clicking on a malicious hyperlink or taking another fraudulent request is 27%. That means one in four employees will click a link in a phishing email or obey a fraudulent request.
Email impersonation attacks are often successful. They involve sending an email to an individual or small group in an organization with a plausible request. The sender of the message is spoofed so the email appears to have been sent from a known individual or company. The email will use a genuine email address on a known business domain. Without appropriate security controls in place, that message will arrive in inboxes and several employees are likely to click and disclose their credentials or open an infected email attachment and install malware. Most likely, they will not realize they have been scammed.
One method that can be used to prevent these spoofed messages from being delivered is to apply Domain-based Message Authentication, Reporting and Conformance (DMARC) rules. In a nutshell, DMARC consists of two technologies – Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM).
SPF is a DNS-based filtering control that helps to identify spoofed messages. SPF sets authorized sender IP addresses on DNS servers. Recipient servers perform lookups on the SPF records to make sure that the sender IP matches one of the authorized vendors on the organization’s DNS servers. If there is a match the message is delivered. If the check fails, the message is rejected or quarantined.
DKIM involves the use of an encrypted signature to verify the sender’s identity. That signature is created using the organization’s public key and is decrypted using the private key available to the email server. DMARC rules are then applied to either reject or quarantine messages that fail authentication checks. Quarantining messages is useful as it allows administrators to check to make sure the genuine emails have not been flagged incorrectly.
Reports can be generated to monitor email activity and administrators can see the number of messages that are being rejected or dropped. A sudden increase in the number of rejected messages indicates an attack is in progress.
DMARC seems complex, but with the right setup, it’s an invaluable security tool that defends against phishing and malicious email content. With phishing one of the most common ways attackers steal data, it’s important for organizations to implement the right solutions and rules that stop these messages before they can reach a user’s inbox.
While SPF provides a certain degree of protection against email spoofing, DMARC is far more dependable. SpamTitan email security incorporates DMARC authentication to provide even greater protection against email spoofing attacks. DMARC is not a silver bullet that will stop all email impersonation and phishing attacks. It is an extra layer of security that can greatly reduce the number of threats that arrive in inboxes.
Phishing, Impersonation attacks, ransomware – all must be stopped before the point of entry and not left to be dealt with after an attack has taken hold. The use of social engineering to manipulate users, along with stolen data and credentials to propagate attacks, and adaptive tools that evade detection, makes ransomware a formidable security threat.
Endpoint protection is clearly not enough. A powerful anti-spam solution like SpamTitan can detect threats in real-time before they become an infection. Unlike traditional endpoint anti-malware, smart monitoring platforms perform real-time updates and protect against active and emerging phishing URLs and threats. Cybercriminals are masters of invention and have many tricks up their sleeve, however, businesses can fight back, but to do so, they must take real-time action.
TitanHQ’s anti-phishing and anti-spam solution – SpamTitan – incorporates DMARC to stop email impersonation attacks along with advanced anti-malware features, including a Bitdefender-powered sandbox.
For further information securing email accounts and blocking email impersonation attacks, contact TitanHQ today.
One of the most prolific ransomware gangs has updated its ransomware giving it worm-like capabilities, allowing it to self-propagate and spread to other devices on the local network.
Ryuk ransomware first emerged in the summer of 2018 and has grown to become one of the biggest ransomware threats. The ransomware operation is believed to be run by an Eastern European threat group known as Wizard Spider, aka UNC1878.
In 2020, Ryuk ransomware was extensively used in attacks on large organizations. While some ransomware gangs took the decision not to attack healthcare organizations that were on the front line in the fight against COVID-19, that was not the case with Ryuk. In fact, the threat group embarked upon a major campaign specifically targeting the healthcare industry in the United States. In October 2020, the gang attacked 6 U.S. hospitals in a single day. If security researchers had not uncovered a plan by the gang to attack around 400 hospitals, the campaign would have claimed many more victims.
According to the ransomware remediation firm Coveware, Ryuk ransomware was the third most prolific ransomware variant in 2020 and was used in 9% of all ransomware attacks. An analysis of the Bitcoin wallets associated with the gang suggest more than $150 million in ransoms have been paid to the gang.
Ryuk ransomware is under active development and new capabilities are frequently added. The Ryuk gang was one of the first ransomware operators to adopt the double-extortion tactics first used by the operators of Sodinokibi and Maze ransomware, which involve stealing data prior to the use of encryption and threatening to publish or sell the stolen data if the ransom is not paid.
Ryuk ransomware also had a feature added that allowed it to mount and encrypt the drives of remote computers. The ransomware accesses the ARP table on a compromised device to obtain a list of IP addresses and mac addresses, and a wake-on-LAN packet is sent to the devices to power them up to allow them to be encrypted.
The latest update was discovered by the French national cybersecurity agency ANSSI during an incident response it handled in January. ANSSI discovered the latest variant had worm-like capabilities that allow it to propagate automatically and infect all machines within the Windows domain. Every reachable machine on which Windows RPC accesses are possible can be infected and encrypted.
Ryuk is a human-operated ransomware variant, but the new update will greatly reduce the manual tasks that need to be performed. This will allow the gang to conduct more attacks and will decrease the time from infection to encryption, which gives security teams even less time to identify and remediate an attack in progress.
While different methods are used for initial access, Ryuk ransomware is usually delivered by a malware dropper such as Emotet, TrickBot, Zloader, Qakbot, Buer Loader, or Bazar Loader. These malware droppers are delivered via phishing and spear phishing emails. Around 80% of Ryuk ransomware attacks use phishing emails as the initial attack vector.
Once a device has been compromised it is often too late to identify and block the attack before data theft and file encryption, especially since the attacks typically occur overnight and during the weekend when IT teams are depleted. The best defense is to block the initial attack vector: The phishing emails that deliver the malware droppers.
Having an advanced spam filtering solution in place is essential for blocking Ryuk ransomware attacks. By identifying and quarantining the phishing emails and preventing them from reaching inboxes, the malware droppers that deliver Ryuk will not be downloaded.
To block these attacks, consider augmenting your email security defenses with SpamTitan. SpamTitan is an award-winning email security gateway that is proven to block phishing emails that deliver malware downloaders. To find out more, contact the SpamTitan team or start a free trial of the solution today.
TitanHQ has been recognized for its email security, web security, and email archiving solutions, collecting not one, not two, but three prestigious awards from Expert Insights.
Expert Insights was launched in 2018 to help businesses find cybersecurity solutions to protect their networks and devices from an ever-increasing number of cyber threats. Researching cybersecurity solutions can be a time-consuming process, and the insights and information provided by Expert Insights considerably shortens that process. Unlike many resources highlighting the best software solutions, Expert Insights includes ratings from verified users of the products to give users of the resource valuable insights about how easy products are to use and how effective they are at blocking threats. Expert Insights has helped more than 100,000 businesses choose cybersecurity solutions and the website is visited by more than 40,000 individuals a month.
Each year, Expert Insights recognizes the best and most innovative cybersecurity solutions on the market in its “Best-Of” Awards. The editorial team at Expert Insights assesses vendors and their products on a range of criteria, including technical features, ease-of-use, market presence, and reviews by verified users of the solutions. Each product is assessed by technology experts to determine the winners in a broad range of categories, including cloud, email, endpoint, web, identity, and backup security.
“2020 was an unprecedented year of cybersecurity challenges, with a rapid rise in remote working causing a massive acceleration in cybercrime,” said Craig MacAlpine, CEO and Founder, Expert Insights. “Expert Insights’ Best-Of awards are designed to recognize innovative cybersecurity providers like TitanHQ that have developed powerful solutions to keep businesses safe against increasingly sophisticated cybercrime.”
Three TitanHQ cybersecurity solutions were selected and named winners in the Expert Insights’ 2021 “Best-Of” Awards in the Email Security Gateway, Web Security, and Email Archiving categories. SpamTitan was named winner in the Email Security Gateway category, WebTitan won in the Web Security category, and ArcTitan was named a winner in the Email Archiving category. SpamTitan and WebTitan were praised for the level of protection provided, while being among the easiest to use and most cost-effective solutions in their respective categories.
All three products are consistently praised for the level of protection provided and are a bit hit with enterprises, SMBs, and MSPs. The solutions attract many 5-star reviews from real users on the Expert Insights site and many other review sites, including Capterra, GetApp, Software Advice, Google Reviews, and G2 Crowd. The cybersecurity solutions are now used by more than 8,500 businesses and over 2,500 MSPs.
“The recent pandemic and the growth of remote working initiatives have further highlighted the need for multiple layers of cybersecurity and our award-winning solutions form key pillars in this security strategy,” said Ronan Kavanagh, CEO, TitanHQ. “We will continue to innovate and provide solutions that MSPs can use to deliver a consistent, secure and reliable experience to their customers.”
To protect their clients from phishing attacks, Managed Service Providers (MSPs) need to provide a comprehensive range of cybersecurity solutions. This post explores the risks from phishing and suggests some easy to implement anti-phishing solutions for MSPs to add to their security offerings.
Phishing is the Number One Cyber Threat Faced by SMBs
Phishing is the number one cyber threat faced by businesses and one of the hardest to defend against. All it takes is for an employee to respond to a single phishing email for a costly data breach to occur. The consequences for the company can be severe.
Email accounts contain a wide range of sensitive information. A phishing attack on a UnityPoint Health hospital in Des Moines, IA, in 2018 saw the protected health information of 1.4 million patients compromised. Also in 2018, a phishing attack on the Boys Town National Research Hospital saw one account compromised that contained the information of more than 105,300 patients. Phishing emails are also used to introduce malware and ransomware. These attacks can be even more damaging and costly to mitigate.
The healthcare industry is extensively targeted by phishers due to the high value of healthcare data, although all industry sectors are at risk. In response to the high number of cyberattacks and the current threat levels, the Trump administration recently launched the “Know the Risk, Raise your Shield” campaign. The campaign aims to raise awareness of the threat from phishing and other attack methods and encourage private businesses to do more to improve their defenses.
Phishing will continue to be a major threat to businesses for the foreseeable future. Attacks will continue because they require relatively little skill to conduct, phishing is highly effective, and attacks can be extremely lucrative.
Easy to Implement Anti-Phishing Solutions for MSPs
There is no single solution that will provide total protection against phishing attacks. Businesses need layered defenses, which provides an opportunity for MSPs. SMBs can struggle to implement effective defenses against phishing on their own and look to MSPs for assistance.
MSPs that can provide a comprehensive anti-phishing package will be able to protect their clients, prevent costly phishing attacks, and generate more business. Effective anti-phishing controls are also an easy sell. Given the cost of mitigating attacks, the package is likely to pay for itself. But what solutions should be included in MSPs anti-phishing offerings?
Listed below are three easy-to-implement anti-phishing solutions for MSPs to offer to their clients, either individually or part of an anti-phishing security package.
Advanced Spam Filtering
Advanced spam filtering solutions are essential. They block phishing emails on the server before they can be delivered to inboxes or employees’ spam folders. An advanced spam filter will block in excess of 99.9% of spam and malicious emails and by itself, is the single most important solution to implement.
SpamTitan is an ideal anti-phishing solution for MSPs. This cloud-based solution supports an unlimited number of domains, all of which can be protected through an easy to use interface. The solution supports per domain administrators, with each able to implement elements of their own email such as searches and the release of messages from the quarantine folder. Reports can be generated per domain and those reports can be scheduled and automatically sent to clients. The solution can be fully rebranded to take an MSP logo and color scheme, and the solution can be hosted in TitanHQ’s private cloud or within your own data center.
Security Awareness Training and Testing
While the majority of malicious emails will be blocked at source, a very small percentage may slip through the net. It is therefore essential for employees to be aware of the risks from phishing and to have the skills to identify potential phishing emails. MSPs can help their clients by providing a staff training program. Many security awareness training companies offer MSP programs to help manage training for clients and a platform to conduct phishing simulation exercises to test security awareness.
DNS-Based Web Filtering
Even with training, some employees may be fooled by phishing emails. This is to be expected, since many phishing campaigns use messages which are highly realistic and virtually indistinguishable from genuine emails. Spam filters will block malicious attachments, but a web filter offers protection from malicious hyperlinks that direct users to phishing websites.
A DNS-based web filter blocks attempts by employees to access phishing websites at the DNS-level, before any content is downloaded. When an employee clicks on a phishing email, they will be directed to a block screen rather than the phishing website. Being DNS-based, web filters are easy to implement and no appliances are required.
WebTitan is an ideal web filtering solution for MSPs. WebTitan can be configured in just a couple of minutes and can protect all clients from web-based phishing attacks, with the solution managed and controlled through a single easy-to-use interface. Reports can be automatically scheduled and sent to clients, and the solution is available in full white-label form ready for MSPs branding. A choice of hosting solutions is also offered, and the solution can connect with deployment, billing and management tools through APIs.
Key Product Features of SpamTitan and WebTitan for MSPs
Easy to manage: There is a low management overhead. SpamTitan and WebTitan are set and forget solution. We handle all the updates and are constantly protecting against new threats globally, in real-time.
Scalability: Regardless of your size you can deploy the solution within minutes. SpamTitan and WebTitan are scalable to thousands of users.
Extensive API: MSPs provided with API integration to provision customers through their own centralized management system; a growth-enabling licensing program, with usage-based pricing and monthly billing.
Hosting Options: SpamTitan and WebTitan can be deployed as a cloud based service hosted in the TitanHQ cloud, as a dedicated private cloud, or in the service provider’s own data center.
Extensive drill down reporting: Integration with Active Directory allows detailed end user reporting. Comprehensive reports can be created on demand or via the scheduled reporting options.
Support: World class support – we are renowned for our focus on supporting customers.
Tried & Tested: TitanHQ solutions are used by over 1500 Managed Service Providers worldwide.
Rebrandable: Rebrand the platform with your corporate logo and corporate colors to reinforce your brand or to resell it as a hosted service.
TitanSHIELD Program for MSPs
To make it as easy as possible for MSPs to incorporate our world class network security solutions into their service stacks, TitanHQ developed the TitanSHIELD program. The TitanShield MSP Program allows MSPs to take advantage of TitanHQ’s proven technology so that they can sell, implement and deliver our advanced network security solutions directly to their client base. Under the TitanSHIELD program you get the following benefits:
Private or Public Cloud deployment
Access to the Partner Portal
Dedicated Account Manager
White Label or Co-branding
Co-Branded Evaluation Site
Assigned Sales Engineer Support
Social Network participation
Access to Global Partner Program Hotline
Free 30-day evaluations
Access to Partner Knowledge Base
Joint White Papers
Partner Events and Conferences
24/7 Priority Technical Support
Tiered Deal Registration
5 a.m. to 5 p.m. (PST) Technical Support
Better Together Webinars
Online Technical Training and FAQs
Advanced Product Information
Partner Certificate – Sales and technical
Access to Partner Technical Knowledge Base
Competitive Information and Research
Sales Campaigns in a box
Not-for-Resale (NFR) Key
Public Relations Program and Customer Testimonials
Product Brochures and Sales Tools
TitanHQ Corporate Style Guide and Logo Usage
Partner Advisory Council Eligibility
TitanHQ Partner Welcome Kit
QTRLY Business Planning and Review
Access to TitanHQ’s MVP Rewards Program
Access to Partner Support
For further information on TitanHQ’s anti-phishing solutions for MSPs, contact the TitanHQ team today and enquire about joining the TitanSHIELD program.
The threat of phishing is ever present, especially for the healthcare industry which is often targeted by phishers due to the high value of healthcare data and compromised email accounts. Phishing attacks are having a major impact on healthcare providers in the United States, which are reporting record numbers of successful phishing attacks. The industry is also plagued by ransomware attacks, with many of the attacks having their roots in a successful phishing attack. One that delivers a ransomware downloader such as the Emotet and TrickBot Trojans, for example.
A recent survey conducted by HIMSS on U.S. healthcare cybersecurity professionals has confirmed the extent to which phishing attacks are succeeding. The survey, which was conducted between March and September 2020, revealed phishing to be the leading cause of cybersecurity incidents at healthcare organizations in the past year, being cited as the cause of 57% of incidents.
One interesting fact to emerge from the survey is the lack of appropriate protections against phishing and other email attacks. While it is reassuring that 91% of surveyed organizations have implemented antivirus and antimalware solutions, it is extremely concerning that 9% appear to have not. Only 89% said they had implemented firewalls to prevent cybersecurity incidents.
Then there is multi-factor authentication. Multifactor authentication will do nothing to stop phishing emails from being delivered, but it is highly effective at preventing stolen credentials from being used to remotely access email accounts. Microsoft suggested in a Summer 2020 blog post that multifactor authentication will stop 99.9% of attempts to use stolen credential to access accounts, yet multifactor authentication had only been implemented by 64% of healthcare organizations.
That does represent a considerable improvement from 2015 when the survey was last conducted, when just 37% had implemented MFA, but it shows there is still considerable for improvement, especially in an industry that suffers more than its fair share of phishing attacks.
In the data breach reports that are required for compliance with the Health Insurance Portability and Accountability Act (HIPAA) Rules, which healthcare organizations in the U.S are required to comply with, it is common for breached organizations to state they are implementing MFA after experiencing a breach, when MFA could have prevented that costly breach from occurring in the first place. The HIMSS survey revealed 75% of organizations augment security after suffering a cyberattack.
These cyberattacks not only take up valuable resources and disrupt busines operations, but they can also have a negative impact on patient care. 28% of respondents said cyberattacks disrupted IT operations, 27% said they disrupted business operations, and 20% said they resulted in monetary losses. 61% of respondents said the attacks had an impact on non-emergency clinical care and 28% said the attacks had disrupted emergency care, with 17% saying they had resulted in patient harm. The latter figure could be underestimated, as many organizations do not have the mechanisms in place to determine whether patient safety has been affected.
The volume of phishing attacks that are succeeding cannot be attributed to a single factor, but what is clear is there needs to be greater investment in cybersecurity to prevent these attacks from succeeding. An effective email security solution should be top of the list – One that can block phishing emails and malware attacks. Training on cybersecurity must be provided to employees for HIPAA compliance, but training should be provided regularly, not just once a year to meet compliance requirements. Implementation of multifactor authentication is also an essential anti-phishing measure.
One area of phishing protection that is often overlooked is a web filter. A web filter blocks the web-based component of phishing attacks, preventing employees from accessing webpages hosting phishing forms. With the sophisticated nature of today’s phishing attacks, and the realistic fake login pages used to capture credentials, this anti-phishing measure is also important.
Many hospitals and physician practices have limited budgets for cybersecurity, so it is important to not only implement effective anti-phishing and anti-malware solutions, but to get effective solutions at a reasonable price. That is an area where TitanHQ excels.
TitanHQ can provide cost-effective cloud-based anti-phishing and anti-malware solutions to protect against the email- and web-based components of cyberattacks and both of these solutions are provided at a very reasonable cost, with flexible payment options.
Further, these solutions have been designed to be easy to use and require no technical skill to set up and maintain. The ease of use, effectiveness, and low price are part of the reason why the solutions are ranked so highly by users, achieving the best rankings on Capterra, GetApp and Software Advice.
If you want to improve your defenses against phishing, prevent costly cyberattacks and data breaches, and the potential regulatory fines that can follow, give the TitanHQ team today and inquire about SpamTitan Email Security and WebTitan Web Security.
The healthcare industry is one of the main targets for hackers, and while ransomware attacks have increased considerably in recent months and vulnerabilities in VPNs, RDP, and software solutions are frequently exploited, healthcare phishing attacks are far more common.
Phishing attacks on healthcare organizations allow threat actors to steal credentials to gain access to email accounts and other systems and steal highly sensitive data. Phishing emails are also used to deliver malware loaders such as the Emotet Trojan, which delivers other malware payloads such as the TrickBot banking Trojan, which in turn delivers ransomware.
Most cyberattacks start with a phishing email, so it is essential for healthcare organizations to ensure they implement safeguards to block these attacks and by doing so, prevent costly data breaches and regulatory fines.
The HHS’ Office for Civil Rights has imposed substantial fines on HIPAA-covered entities for data breaches that have started with a phishing email, including the two largest ever HIPAA fines issued to date – the $16 million financial penalty for Anthem Inc. for its 78.8 million-record data breach and the $6,850,000 penalty for Premera Blue Cross for its breach of the protected health information 10,466,692 individuals.
Tips to Prevent Healthcare Phishing Attacks…
Unfortunately, as far as phishing goes, there is no silver bullet. No single solution will provide total protection against healthcare phishing attacks. What is required is layered defenses – technical solutions providing overlapping layers of security – and adherence to tried and tested cybersecurity best practices. Some of the most important anti-phishing measures you can implemented to stop healthcare phishing attacks are detailed below:
Implement an Advanced Spam Filter
A spam filter is one of the most important technical controls to block phishing attacks and prevent malicious emails from reaching the inboxes of your employees. Advanced spam filters use a combination of blacklists of known malicious IPs, email header and content scanning, link analysis, anti-virus scans, sandboxing, SPF, DKIM, and DMARC to detect and block email impersonation attacks, and AI and machine learning to identify zero-day phishing attacks.
You should implement an advanced spam filter and set rules to filter out all suspicious emails and reject malicious messages. Outbound scanning is also important to detect compromised email accounts that are being used to conduct further phishing attacks on your organization and vendors.
Use a Web Filter to Block the Web-Based Component of Phishing Attacks
Email filters are effective, but not infallible. New tactics, techniques, and procedures are commonly developed by threat actors to fool email security solutions. You may be able to block all malware and 99.9% or more of all malicious messages, but some messages are likely to sneak past your defenses.
A web filter provided additional protection by preventing your employees from visiting known malicious URLs that have been masked in phishing emails. Web filters block the web-based component of phishing attacks and malware downloads from the internet and work in tandem with spam filters to improve your security posture and block healthcare phishing attacks.
Implement Multi-Factor Authentication
A SANS Institute report suggests multi-factor authentication will block 99% of attempts by threat actors to use stolen credentials to remotely access email accounts, while Microsoft says MFA will stop more than 99.9% of email account attacks, yet many admins have not implemented multi-factor authentication. A recent survey by CoreView researchers suggests 78% of Microsoft 365 admins have not enabled MFA on their M365 accounts.
In the event of credentials being stolen – in a phishing attack or using brute force tactics – MFA should prevent those credentials from being used to remotely access your accounts.
Provide Regular Security Awareness Training
Technical measures are important for preventing healthcare phishing attacks but don’t forget the human element. Employees need to be trained how to recognize phishing emails and taught the correct response when a suspicious email is received. Security awareness training should also cover cybersecurity best practices.
To create a “security aware” culture in your organization, you need to provide regular security awareness training sessions, including an annual training session for all staff and more frequent shorter sessions or online CBT sessions throughout the year, making sure you keep the workforce aware of the latest threats. Not only will training help to prevent healthcare phishing attacks from succeeding, it is also a requirement for HIPAA compliance.
Conduct Phishing Simulation Exercises
Training is important, but so is testing. If you do not test your employees’ security knowledge, you will not know whether your training has been successful. There will always be employees that require more training than others, and through testing you will be able to identify the individuals that need more help.
Phishing simulation exercises are the best way to achieve this. You can find weak links in your workforce as well as your training program and ensure they are addressed.
Take Care with the Information You Make Available Online
In order to conduct a targeted phishing attacks on your organization, an attacker needs to know your email addresses. This information can often easily be found online in organizational charts and staff directories. Limiting the information you publish online will make it harder for email addresses to be harvested and used in attacks on your organization.
How to Reduce the Severity of Successful Healthcare Phishing Attacks
Healthcare phishing attacks are extremely common and often result in the exposure or theft of large amounts of protected health information. The Office for Civil Rights breach portal lists many email security breaches that have exposed the personal and health information of tens of thousands and even hundreds of thousands of patients and health plan members.
When conducting a risk analysis, consider what would happen in the event of a breach and take steps to reduce the severity of a breach should your defenses be penetrated. It is a good best practice to implement an email archiving solution to send all emails to a secure, cloud archive to ensure that no email data is lost and to implement policies requiring emails containing PHI to be deleted from your mail system. In the event of a breach, the PHI exposed will be greatly reduced and so too will the breach costs.
By using an email archive, you will still be able to remain compliant and retain al email data, but you will be able to significantly reduce risk while improving the performance of your mail server.
A recent survey by Capterra on British SMEs has revealed 30% have fallen victim to a phishing attack during the COVID-19 lockdown. Just under half of the phishing emails received (45%) were related to coronavirus or COVID-19.
COVID-19 phishing emails increased significantly during the first quarter of 2020 as the coronavirus spread around the world. Since the virus was unknown to science, scientists have been working tirelessly to learn about the virus, the disease it causes, how the virus is spread, and what can be done to prevent infection. The public has been craving information as soon as it is available, which creates the perfect environment for phishing attacks. People want information and threat actors are more than happy to offer to provide it.
The Capterra survey highlights the extent to which these campaigns are succeeding. Employees are receiving phishing emails and being fooled by the social engineering tactics the scammers have adopted. The high success rate has seen many threat actors temporarily abandon their tried and tested phishing campaigns that they were running before the SARS-CoV-2 outbreak, and have repurposed their campaigns to take advantage of the public’s thirst for knowledge about the virus. In the first quarter of 2020, KnowBe4 reported a 600% increase in COVID-19 and coronavirus themed phishing emails.
The high percentage of businesses that have experienced phishing attacks during the COVID-19 lockdown indicates many SMEs need to augment their anti-phishing defenses. There is also a need for further training to be provided to employees, as the emails are being opened and links are being clicked.
On the training front, formal training sessions may be harder to administer with so many employees working remotely. Consider conducting short training sessions via teleconferencing platforms and sending regular email alerts warning about the latest techniques, tactics and procedures being used in targeted attacks on remote workers. Phishing simulation exercises can be hugely beneficial and will help to condition workers to check emails thoroughly and report any threats received. These simulations also help identify which employees need further training to help them recognize potential phishing attacks.
Of course, the best way to ensure that employees do not open phishing emails and malicious attachments is to ensure they are not delivered to employees’ inboxes. That requires an advanced spam filtering solution.
Many SMEs and SMBs have now moved to an Office 365 hosted email solution, in which case email filtering will be taking place using Microsoft’s Exchange Online Protection – The default spam filtering service that protects all office 365 users. If you are reliant on this solution for filtering out phishing emails and other types of malicious messages, you should consider adding a third-party solution on top of EOP.
Exchange Online Protection provides a reasonable level of security and can block phishing emails and known malware threats, but it lacks the features of more advanced spam filtering solutions and cloud-based email security gateways, such as machine learning and predictive technology to identify attacks that have not been seen before.
As an additional protection against phishing attacks, a web filtering solution should be considered. In the event of a phishing email arriving in an inbox, a web filter serves as an additional layer of protection to prevent attempts by employees to visit websites linked in the emails. When an attempt is made to visit a known phishing website or web content that violates your acceptable internet usage policies, access will be blocked and the user will be directed to a local web page telling them why access has been denied.
Multi-factor authentication should also be implemented for email to ensure that in the event that credentials are compromised, a second factor must be provided before access to the email account is granted.
For more information on spam filtering and web filtering, and further information on TitanHQ’s advanced cloud-based email security solution – SpamTitan – and DNS-based web filtering solution – WebTitan – give the TitanHQ team a call today.
When it comes to cybersecurity and home working, CIOs and IT teams have a challenge – How to ensure the same level of protection is provided for remote workers as they get when they are in the office. To help we have compiled a set of cybersecurity best practices for home workers to help IT teams prepare for a massive increase in telecommuting
The cybersecurity protections at home will not be nearly as good for home workers as protections in the office, which are much easier to implement and maintain. IT departments will therefore need to teach telecommuting workers cybersecurity best practices for home working and their devices will need to be configured to access applications and work resources securely. With so many workers having to telecommute, this will be a major challenge.
The coronavirus pandemic has forced businesses to rapidly expand the number of telecommuting workers and having to increase capacity in such a short space of time increases the potential for mistakes. Further, testing may not be nearly as stringent as necessary given the time pressure IT workers are under. Their teams too are likely to be depleted due to self-isolating workers.
One area where standards are likely to slip is staff training on IT. Many employees will be working from home for the first time and will have to use new methods and applications they will not be familiar with. The lack of familiarity can easily lead to mistakes being made. It is important that even though resources are limited you still teach cybersecurity best practices for home workers. Do not assume that telecommuting workers will be aware of the steps they must take to work securely away from the office.
Steps for IT Teams to Take to Improve Cybersecurity for Home Workers
Listed below are some of the key steps that IT teams need to take to improve security for employees that must now work from home.
Ensure VPNs are Provided and Updated
Telecommuting workers should not be able to access their work environment unless they use a VPN. A VPN will ensure that all traffic is encrypted, and data cannot be intercepted in transit. Enterprise-grade VPNs should be used as they are more robust and provide greater security. Ensure there are sufficient licenses for all workers, and you have sufficient bandwidth available. You must also make sure that the VPN is running the latest software version and patches are applied, even if this means some downtime to perform the updates. VPN vulnerabilities are under active attack.
Set up Firewalls for Remote Workers
You will have a firewall in place at the office and remote workers must have similar protections in place. Software firewalls should be implemented to protect remote workers’ devices. Home routers may have inbuilt firewalls. Talk employees through activating hardware firewalls if they have them on their home routers and ensure that passwords are set to prevent unauthorized individuals from connecting to their home Wi-Fi network.
Apply the Rule of Least Privilege
Remote workers introduce new risks, and with large sections of the workforce telecommuting, that risk is considerable. Remote workers are being targeted by cybercriminals and through web- and email-based attacks. In the event of a malware infection or credential theft, damage can be limited by ensuring workers only have access to resources absolutely necessary for them to perform their work duties. If possible, restrict access to sensitive systems and data.
Ensure Strong Passwords are Being Set
To protect against brute force attacks, ensure good password practices are being followed. Consider using a password manager to help employees remember their passwords. The use of complex passwords should be enforced.
Implement Multifactor Authentication
Multifactor authentication should be implemented on all applications that are accessed by remote workers. This measure will ensure that if credentials are compromised, system access is not granted unless a second factor is provided.
Ensure Remote Workers’ Devices Have Antivirus Software installed
Antivirus software must be installed on all devices that are allowed to connect to work networks and the solutions must be set to update automatically.
Set Windows Updates to Automatic
Working remotely makes it harder to monitor user devices and perform updates. Ensure that Windows updates are set to occur automatically outside of office hours. Instruct workers to leave their devices on to allow updates to take place.
Use Cloud-Based Backup Solutions
To prevent accidental data loss and to protect against ransomware attacks, all data must be backed up. By using cloud-based backups, in the event of data loss, data can be restored from the cloud-backup service.
Teach Cybersecurity Best Practices for Home Workers
All telecommuting workers must be shown how they need to access their work environment securely when working away from the office. Reinforce IT best practices with home workers, provide training on the use of VPNs, provide training on cybersecurity dos and don’ts when working remotely, and explain procedures for reporting problems.
Define Procedures for Dealing with a Security Incident
Members of the IT team are also likely to be working remotely so it is essential that everyone is aware of their role and responsibilities. In the event of a security incident, workers should have clear procedures to follow to ensure the incident is resolved quickly and efficiently.
Implement a Web Filter
A web filter will help to protect against web-based malware attacks by blocking access to malicious websites and will help to prevent malware downloads and the installation of shadow IT. Also consider applying content controls to limit employee activities on corporate-owned devices. Drive-by malware attacks have increased and the number of malicious domains registered in the past few weeks has skyrocketed.
Use Encrypted Communication Channels
When you need to communicate with telecommuting workers, ensure you have secure communications channels to use where sensitive information cannot be intercepted. Use encryption for email and secure text message communications, such as Telegram or WhatsApp.
Ensure Your Email Security Controls are Sufficient
One of the most important cybersecurity best practices for home workers is to take extra care when opening emails. Phishing and email-based malware attacks have increased significantly during the coronavirus pandemic. Ensure training is provided to help employees identify phishing emails and other email threats.
Consider augmenting email security to ensure more threats are blocked. If you use Office 365, a third-party email security solution layered on top will provide much better protection. Exchange Online Protection (EOP) is unlikely to provide the level of protection you need against phishing and zero-day malware threats. Consider an email security solutions with data loss protection functions to protect against insider threats.
Monitor for Unauthorized Access
More devices connecting to work environments makes it much easier for threat actors to hide malicious activity. Make sure monitoring is stepped up. An intrusion detection system that can identify anomalous user behavior would be a wide investment.
For further information on enhancing email security and web filtering to protect remote workers during the coronavirus pandemic, contact TitanHQ today.
In this post we explore email security and home working and offer advice to help businesses ensure their workers, devices, and networks are protected.
The 2019 Novel Coronavirus pandemic has forced many workers to self-isolate at home and an increasing number of employees want to work from home to reduce risk of contracting COVID-19. Businesses are under pressure to allow their workers to stay at home and use either company-issued or personal devices to access their networks and work remotely.
Cybercriminals are constantly changing their tactics, techniques, and procedures and they have jumped at the opportunity provided by the Novel Coronavirus. People are scared and rightly so. COVID-19 has a high mortality rate and the virus is spreading like wildfire. People want information about cases in their local area, advice on how to protect themselves, and information about possible cures. Cybercriminals have obliged and are conducting phishing campaigns that claim to offer all that information. Many campaigns have now been detected from many different threat groups that attempt to obtain login credentials and spread malware. Since early January when the first major campaigns were detected, the volume of coronavirus and COVID-19 emails has increased significantly.
Campaigns are being conducted impersonating authorities on the Novel Coronavirus and COVID-19, such as the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC), the U.S. Department of Health and Human Services, and other government agencies. COVID-19-themed emails are being sent to remote workers that spoof HR departments warning about cases that have been detected within the organization. Health insurers are being spoofed in campaigns that include invoices for coverage for COVID-19.
Since January, more than 16,000 Coronavirus and COVID-19-themed domains have been registered which are being used to host phishing kits and distribute malware. Researchers at CheckPoint Software report that those domains are 50% more likely to be malicious than other domains registered in the same period.
Email security and home working will naturally be a major concern for IT teams given the sheer number of home workers due to the Coronavirus pandemic and the volume of attacks that are now being conducted targeting home workers. With so many devices now connecting to networks remotely, if cybercriminals do obtain credentials, it will be much harder for IT teams to identify threat actors connecting remotely. Fortunately, there are steps that can be taken to improve email security and home working need not majorly increase risk.
You should make sure that your employees can only connect to your network and cloud-based services through a VPN. Enterprise VPNs can be configured to force all traffic through the VPN to reduce the potential for error. Make sure that the VPN is configured to start automatically when the device is powered up.
It is crucial that all remote workers are protected by a robust and effective email security solution. It is not possible to stop cybercriminals targeting remote workers, but it is possible to stop phishing and malware threats from reaching inboxes.
To protect your employees against phishing attacks and malware, an advanced email security solution is essential. If you use Office 365 for email, do not rely on Office 365 email security. You will need greater protection than Exchange Online Protection provides to protect against phishing, spear phishing, and zero-day threats.
SpamTitan has multiple detection mechanisms to identify and block the full range of email threats. SpamTitan incorporates SPF and DMARC to provide protection against email impersonation attacks, machine learning algorithms and predictive technology to protect against zero-day attacks, advanced phishing protection from whaling and spear phishing attacks by scanning inbound email in real-time, dual antivirus engines to block malware threats, and sandboxing for in depth analysis of suspicious attachments. SpamTitan also includes 6 specialist RBLs, supports whitelisting, blacklisting, and greylisting, and incorporates multiple threat intelligence feeds.
There is an increased risk of insider threats with remote workers. To provide protection and to prevent accidental policy violations, SpamTitan incorporates a data loss prevention filter to stop credit card numbers, Social Security numbers, and other data types from being sent via email.
No email security solution will be able to block 100% of email threats, 100% of the time. It is therefore important to provide regular cybersecurity training to employees to make them aware of phishing threats, train them how to identify a phishing email or social engineering scam, and to condition remote employees how to respond should a threat be received. Phishing simulation exercises are also useful to find out which employees require additional training and to identify possible gaps in training programs. IT security basic training refreshers should also be provided to ensure employees know what can and cannot be done with work devices.
Multifactor authentication must be implemented on all applications and email accounts to provide protection in the event of an account compromise. If credentials are stolen and used from a previously unknown location or an unfamiliar device, a second authentication factor must be provided before access is granted. You should also disable macros on all user devices, unless a specific user needs to use macros for work.
You can arrange a demonstration to see SpamTitan in action and you can also sign up for a free trial to put SpamTitan to the test in your own environment.
The TrickBot Trojan is a sophisticated banking Trojan that was first identified in 2016. While the malware was initially just an information stealer concerned with stealing online banking credentials, the malware has evolved considerably over the past four years and several modules have been added that provide a host of additional malicious capabilities.
The TrickBot Trojan’s information stealing capabilities have been significantly enhanced. In addition to banking credentials, it will steal system and network information, email credentials, tax data, and intellectual property. TrickBot is capable of moving laterally and silently infecting other computers on the network using legitimate Windows utilities and the EternalRomance exploit for the SMBv1 vulnerability. The malware can add a backdoor for persistent access. TrickBot also serves as a malware downloader and will download other malicious payloads, including Ryuk ransomware.
The Trojan is frequently updated and new variants are regularly released. The Command and Control infrastructure is also constantly changing. According to an analysis by Bitdefender, more than 100 new IPs are added to its C&C infrastructure each month with each having a lifespan of around 16 days. The malware and its infrastructure are highly sophisticated, and while steps have been taken to dismantle the operation, the attackers are managing to stay one step ahead.
TrickBot is primarily distributed by spam email through the Emotet botnet. Infection with Emotet sees TrickBot downloaded, and infection with TrickBot sees a computer added to the Emotet botnet. Once all useful information has been obtained from an infected system, the baton is passed over to the Ryuk ransomware operators with a reverse shell opened giving the Ryuk ransomware operators access to the system.
A recent analysis of a variant captured by Bitdefender on January 30, 2020 has shown another method of distribution has been added to its arsenal. The Trojan now has a module for bruteforcing RDP. The brute force RDP attacks are mainly being conducted on organizations in the financial services, education, and telecom industries and are currently targeted on organizations in the United States and Hong Kong at this stage, although it is likely that the attacks will spread geographically over the coming weeks. The attacks are being conducted to steal intellectual property and financial information.
Since the TrickBot Trojan is modular, it can be constantly updated with new features and the evolution of the malware so far, and its success, means it will continue to be a threat for some time to come. Fortunately, it is possible to prevent infections by practicing good cyber hygiene.
Spam is still the primary method of delivery for both the Emotet Trojan and TrickBot so an advanced spam filter is essential. Since new variants are constantly being released, signature-based detection methods alone are insufficient. SpamTitan incorporates a Bitdefender-powered sandbox to analyze suspicious email attachments for malicious activity. This ensures the malicious activity of never-before-seen malware variants is identified and the emails are quarantined before they can cause any harm.
If you don’t need RDP, ensure it is disabled. If you do, ensure access is restricted and strong passwords are set. Use rate limiting to block login attempts after a set number of failures and ensure multifactor authentication is implemented to stop stolen credentials from being used.
For further information on SpamTitan Email Security and to find out how you can improve your defenses against email and web-based attacks, contact the TitanHQ team today.
Several new COVID-19 phishing email campaigns have been detected over the past few days that are exploiting fear about the novel coronavirus pandemic to deliver computer viruses and steal sensitive information.
People are naturally worried about getting infected with the real virus especially with the high fatality rate, so emails related to COVID-19 are likely to be opened.
Some of the phishing emails that have been intercepted are easy to identify as malicious. They are poorly written with spelling mistakes and grammatical errors, but some campaigns have been expertly crafted and are highly convincing and are likely to catch out many people.
The first COVID-19 phishing campaigns were detected in January and the number has steadily grown over the past few weeks. Many different threat groups are now using COVID-19 phishing lures to fool the unwary into disclosing credentials, visiting malicious links, or downloading malware.
The World Health Organization (WHO) has issued a warning after several phishing campaigns were detected that impersonated WHO. The emails claimed to provide essential information about cases in the local area along with advice on how to avoid infection. One of the most recently detected campaigns claimed to provide “Coronavirus Updates” with the emails containing a ZIP file attachment that appeared to be a PDF file – MYHEALTH.PDF. However, the file was actually an executable file – MYHEALTH.exe. If the file was opened, it triggered the download of GULoader, which in turn downloads Formbook malware from Google Drive. Another similar campaign included a Word attachment that downloaded the TrickBot Trojan, which is being used to deliver Ryuk ransomware as a secondary payload.
The Centers for Disease Control and prevention is also being impersonated. One campaign claims the novel coronavirus had become an airborne threat and warns of new cases in the local area. The emails appear to have been sent from a legitimate CDC email account – CDC-Covid19[@]cdc.gov. The emails include an attachment titled “Safety Precautions” which appears to be an Excel spreadsheet, but it actually a .exe executable file. Double clicking on the file attachment triggers the download of a banking Trojan.
Email and text-based phishing campaigns are targeting UK taxpayers and impersonate HM Revenue and Customs (HMRC). The emails include a legitimate HMRC logo and advise the recipients about a new COVID-19 tax refund program. According the emails, the refund program was set up in cooperation with National Insurance and National Health Services and allows taxpayers to claim back tax to help deal with the coronavirus pandemic. In order to receive the refund, the user is told they must supply their name, address, mother’s maiden name and their bank card number.
In the past few days, a web-based malware distribution campaign has been identified. Several websites are now displaying world maps and dashboards that allow people to track the spread of the virus and find out about the location of new cases. People are naturally concerned about cases in their local area, and the website maps are attracting a lot of visitors.
Shai Alfasi, a security researcher at Reason Labs, discovered several websites using fake versions of maps and dashboards. The websites prompt users to download an application that allows them to track infections in real-time. The application is an executable file that delivers the AZORult information stealer.
With COVID-19 infections increasing and showing no sign of slowing, COVID-19 phishing campaigns are likely to continue. Organizations should raise awareness of the threat of COVID-19 phishing attacks with their employees and ensure appropriate technical solutions are implemented to block web and email-based attacks. TitanHQ can help with the latter and can provide advanced email and web security solutions to block these attacks. If you have not yet implemented a web filter or email security solution to protect your Office 365 accounts, now is a good time to start. Contact TitanHQ today for further information.
Tax season is now underway and business email compromise scammers have stepped up their efforts to obtain W-2 forms for tax fraud. These attacks often start with spear phishing emails targeting the CEO and the executive board. Once email credentials have been obtained, the accounts are then accessed, and emails are sent internally to payroll and the HR department requesting the W-2 forms of employees who have worked in the previous tax year.
Scammers targets businesses as there is much greater potential for profit than attacks on individual taxpayers, although consumers also need to be wary of IRS-related phishing scams. This time of year sees an increase in IRS phishing scams. Scammers impersonate the IRS and send emails informing taxpayers about a tax refund that is due and demands are sent for outstanding tax, with threats of dire consequences if prompt action is not taken to address issues.
Advances in email security have meant cybercriminals have had to get creative as it is harder to sneak phishing emails past email defenses. Phishing scams are now commonly initiated via text message, post, and over the telephone. There has already been one campaign identified where consumers are being targeted using robocalls warning that Social Security numbers have been suspended after suspicious activity was detected.
While many of these scams seek personal information, others are conducted to spread malware. One threat group that started its tax-related scams early this year is the Emotet gang. A campaign is currently being conducted that uses emails containing fake signed W-9 forms.
Signed W-9 forms are requested by companies from their contractors if they have been paid in excess of $600 during the tax year. Many companies will have requested signed W-9 forms from their contractors to confirm addresses and tax identification numbers, so they will be expecting copies of these forms in their inboxes.
The Emotet emails are short and to the point, saying “Thank you for your help. Pleased see attached file.” The emails include a Word document attachment named W-9.doc. When the document is opened, the Office 365 logo is displayed along with text stating the document was created in OpenOffice and requires the user to enable editing and enable content. Doing so triggers the silent download of the Emotet Trojan.
This is just one of the tax-related messages being used by the Emotet gang. There are likely to be many more variants sent over the next few weeks. Other cybercriminals gangs will similarly be conducting their own tax-themed phishing campaigns to spread different malware variants and ransomware.
Businesses, tax preparers, and consumers need to be on high alert during tax season for phishing scams and emails spreading malware.
Now is a good time for businesses to review their cybersecurity defenses and enhance protection against phishing and malware attacks. If you use Office 365 and rely on the anti-phishing protections built into Office 365 (EOP), you should consider enhancing your anti-phishing and anti-malware protection with a third-party spam filter – One that has superior malspam detection capabilities.
This is an area where TitanHQ can help. SpamTitan uses a variety of advanced techniques to detect and block phishing threats and zero-day malware, including a sandbox where unknown and suspicious email attachments are subject to in-depth analysis. Give the TitanHQ team a call to find out more about SpamTitan, improving office 365 malware and phishing protection, and to arrange a product demonstration and free trial of SpamTitan.
In the meantime, take steps to alert your workforce about tax-season phishing scams and prepare them in case a phishing email arrives in their inbox. An email alert sent to your employees about the threat of tax-season scams could prevent a costly phishing attack or malware infection.
The majority of businesses have experienced a phishing attack in the past year, and according to one survey on SMBs in the United States, 72% have experienced a phishing attack in the past 3 months.
In healthcare, phishing is the leading cause of data breaches by some distance. In November 2019, there were 17 phishing-related data breaches reported to the Department of Health and Human Services Office for Civil Rights out of 33 for the month. Since OCR only makes breach reports public if they have resulted in the exposure of 500 or more records, the total number of phishing attacks is likely to be substantially higher.
Phishing attacks are increasing, and the reason is simple. Phishing is the easiest way of attacking an organization to deliver malware or obtain sensitive information. That is because phishing targets the weakest link: Employees. Employees are getting better at identifying phishing emails through security awareness training, but cybercriminals have responded and are now conducting highly sophisticated phishing attacks that are much harder for employees to identify.
There has also been an increase in spear phishing attacks. This is a much more targeted form of phishing. Instead of millions of emails being sent out in a campaign, only a handful are sent or to very specific targets. The emails are written to maximize the chances of success and are usually personalized.
So how can a business improve its defenses against phishing and spear phishing? Unfortunately, there is no silver bullet. Businesses need to take a defense in depth approach to significantly improve resilience to phishing attacks.
The best place to start is with an advanced email security solution. Phishing requires some form of manual action in order to succeed. If you prevent phishing emails from reaching inboxes, employees will not be able to click on links or download malware. An advanced email security solution will be able to block the vast majority of phishing emails before they reach your email system.
You will no doubt already have a spam filtering solution in place, but is it effective? Are phishing emails still being delivered? One common mistake made by SMBs is to believe that their Office 365 environment is well protected by default, when the reality is Exchange Online Protection (EOP) that comes with Office 365 fails to block many phishing attempts. One study showed 25% of phishing emails were not blocked by EOP. If you want to improve your defenses against phishing, you should use a third-party anti-spam and anti-phishing solution on top of EOP: One that compliments EOP but provides greater protection. SpamTitan for example.
With more phishing emails being blocked, your security posture will be much improved, but you can’t stop there. No anti-phishing solution will block all phishing threats, 100% of the time. Since all it takes is for one phishing email to be clicked for a data breach to occur, you need to add another layer to your defenses.
A DNS filtering solution provides protection against the web-based part of phishing attacks. When an employee clicks a link in an email and is directed to a fake Office 365 login page or a site where malware is downloaded, the attempt to access the site will be blocked.
A DNS filter blocks attempts to access phishing sites at the DNS lookup stage, before any web content is downloaded. If an attempt is made to access a phishing site, the employee will be directed to a block page before any harm is done. DNS filters can also block malware downloads from sites that are not yet known to be malicious.
Employees are the weak link that are targeted by cybercriminals so it is important they are trained how to recognize phishing emails. You should provide security awareness training regularly to develop security aware culture in your organization. Over time, employees can be conditioned to respond correctly and report phishing threats to the security team. Also conduct phishing simulation exercises to make sure training has been effective. A failed phishing simulation allows you to identify a weak link and provide further training.
If all of the above defenses have failed, there is another layer that can keep your business protected: Multi-factor authentication. MFA requires another factor to be used before access to an email account or other system is provided. If an employee’s login credentials are disclosed in a phishing attack, MFA should stop those credentials from being used by a cybercriminal to access to gain access email accounts and other systems.
All of these layers are necessary to block today’s sophisticated phishing threats. It may seem like a lot of expense, but the above anti-phishing measures need not be expensive. TitanHQ can’t train your employees to be security titans, but through SpamTitan Email Security and WebTitan DNS filtering, phishing threats can be blocked.
IT professionals have long known that employees are a weak link in the security chain. Recent studies have confirmed this to be the case. Employees are poor at identifying phishing emails and other email-based threats and, to be fair on employees, many have received no training and phishing scams are becoming much more targeted and sophisticated.
The number of successful phishing attacks on businesses is difficult to determine, as many attacks go unreported, even when they result in the exposure of consumer data. In regulated industries, such as the healthcare industry in the United States, the picture is much clearer.
The Health Insurance Portability and Accountability Act – or HIPAA as it is better known – requires healthcare organizations to report breaches of patient information. Summaries of data breaches of 500 or more records are also made public and can be seen on the Department of Health and Human Services’ Office for Civil Rights data breach portal.
In 2019 alone, there have been at least 147 incidents of hacking of email accounts. The cost of those breaches is staggering. In those 147 incidents, the hacked email accounts contained the records of 2,762,691 individuals. According to the Ponemon Institute/IBM Security 2019 Cost of a Healthcare Data Breach report, the cost per exposed healthcare record is $423. Those breaches are therefore likely to have cost $1,168,618,293.
A recent study conducted by GetApp confirmed how often employees are fooled by phishing attacks in other industries. For the study, 714 individuals were surveyed from a range of businesses in the United States. Almost a quarter of those businesses have experienced at least one successful phishing attack and 43% of employees said that someone in their organization had clicked on a phishing email.
The aim of the study was to explore whether businesses were providing security awareness training to their employees to help them identify phishing emails. Only 27% of organizations did. It is therefore no surprise that employees often fall for phishing scams.
The provision of security awareness training, with a particular focus on phishing and social engineering, is vital. Even with layered defenses, some phishing emails will arrive in inboxes, so employees need to be taught the skills they need to help them identify email threats. Employees should then be tested by conducting phishing email simulations. That allows businesses to find out if the training has been taken on board. Without training and testing, employees will remain a liability. Over time their phishing identification shills will improve.
It is worth noting that security awareness training for employees is a requirement of HIPAA, yet many employees are still fooled. Training and phishing simulations can help reduce an organization’s susceptibility to phishing attacks, but employees, being human, will still make mistakes.
The solution is layered defenses. No one cybersecurity solution will block all phishing attempts, and certainly not without also blocking many legitimate email communications. Multiple solutions are therefore required.
It is essential for advanced email security defenses to be implemented to block phishing emails and make sure phishing and malspam (spam emails containing malware) never reach inboxes. That means an advanced spam filtering solution is a must.
SpamTitan for has been independently tested and shown to block in excess of 99.9% of spam emails and 100% of emails containing known malware. SpamTitan also blocks zero-day threats using a combination of advanced detection techniques. This is achieved through heuristic analyses, blacklists, trust scores, greylisting, sandboxing, DMARC, and SPF to name just a few.
SpamTitan has also been developed to compliment Office 365 security and provide a greater level of protection against phishing and other malicious email threats. It should be noted that Microsoft’s Exchange Online Protection was recently shown to allow 25% of phishing emails through.
Should phishing emails arrive in inboxes and be opened by end users, other controls are required to prevent clicks from resulting in malware infections or the theft of credentials. Here a web filtering solution such as WebTitan is important. When a link in an email is clicked, before the webpage is displayed, the URL and the content of the webpage is checked and the user is prevented from visiting the webpage if it, or its domain, is associated with phishing or malware distribution. Malware downloads can also be blocked from websites, even those with a high trust score. Together these solutions form the backbone of your phishing defenses. Further, these two solutions are quick and easy to implement, simple to use and maintain, and they are inexpensive.
Add antivirus protection, multi-factor authentication, and end user training, and you will be well protected from phishing and email and web-based malware attacks.
For further information on improving your defenses against phishing, spear phishing, and malware, give the TitanHQ team a call today.
If you are a managed service provider, contact the TitanHQ channel team and discover why TitanHQ is the leading provider of cloud-based email and web security solutions for MSPs serving the SMB market.
Over the past 2 decades TitanHQ has been developing powerful cybersecurity solutions for SMBs and managed service providers (MSPs) that serve the SMB market. Naturally at TitanHQ we have great belief in our email security solution, SpamTitan. We believe it is the ideal spam filtering solution for SMBs and MSPs for preventing a myriad of email threats from reaching inboxes.
TitanHQ is the leading provider of cloud-based email security to MSPs serving the SMB market. We regularly receive positive feedback from MSPs and SMBs about how the solution has saved them hours of work compared to other email security solutions and has helped them improve email security and block more spam and stop malware and ransomware from reaching inboxes.
Positive feedback from end users proves we are getting it right and it inspires us to continue improving the solution to ensure it will keep on protecting our customers from malware, ransomware, viruses, botnets, and social engineering and phishing attacks for many years to come.
The positive feedback is not only provided to our engineers and customer service and sales teams. IT decision makers have posted highly positive reviews on the top business software review platforms and are letting other IT professionals know about their experiences implementing the solution, integrating it with their other cybersecurity solutions and management platforms, and what it is like to use SpamTitan on a daily basis.
In fact, across the different business review sites, SpamTitan has consistently received high scores. There is no other email security product on the market that has achieved such a wealth of positive reviews and feedback from end users.
Some of the positive reviews across the leading business software review sites are detailed below:
Gartner Peer Insights
Gartner Peer insights is one of the most highly respected review platforms from the world’s leading business advisory and research company. While Gartner strictly polices the review site, Gartner is unbiassed and has no hidden agenda. The review platform gives IT professionals the opportunity to give their honest feedback on software solutions that they have implemented to help other IT professionals save time and money in their search.
36 qualified users of SpamTitan have left reviews on the site and the solution has achieved highly positive feedback with an average user score of 4.7 out of 5.
“SpamTitan has been a very responsive vendor to work with, both during the sales process and with post-sales support. Tickets are responded to within several hours and often resolved within a day. The product itself is very MSP-friendly supporting delegation to client admins, multiple delivery pools, and attractive pricing. The catch rate is better than Exchange Online.” Microsoft Team Lead in the Services Industry
“SpamTitan takes a little technical knowhow, but it’s powerful, flexible and affordable.” Director of IT and Telecom in the Healthcare Industry.
“SpamTitan is superb giving control back to the user and giving time back to IT staff. The product is amazing, it stopped 99% of spam and gives total control back to the user, it is web based and was easy to migrate to. The support and migration management from TitanHQ was brilliant.” IT Security Manager in the Manufacturing Industry.
G2 Crowd is one of the leading business software review sites. 139 verified users of SpamTitan have left reviews on the site and the solution has achieved an overall score of 4.6 out of 5. SpamTitan has been rated consistently highly in all rating categories, achieving 9.3 out of 10 for meets requirements and ease of doing business with, 9.2 for ease of setup and quality of support, 9.1 for ease of use, and 9.0 for ease of admin.
Additionally, each quarter, G2 Crowd compiles its Email Security Grid and rates solutions based on customer feedback and market presence. For four consecutive quarters, SpamTitan has been the Top Email Security Solution.
“I really like the customization that is available for this product. We have total control over the spam filter environment for all our customers. The environment is stable which is very important to us and our customers. The support staff was great when we were getting our environment configured. They were quick to reply to emails and reach out to assist us as needed. The spam filtering is top-notch and much better than other products we have used.” Jeff Banks, Director Of Technology.
Antispam that is affordable, flexible and powerful.” Mike S, Director of IT and Telecommunications.
“Cloud Version is Great for Managed Service Providers.” Andrew B, Vice President.
“Minimizes our exposure to harmful malware and junk emails.” David C, Outreach Specialist.
112 users of SpamTitan have taken the time to submit their feedback to Google Reviews. The solution is consistently given top marks by users and has achieved an overall review score of 4.9 out of 5.
Some of the positive feedback from users includes:
“TitanHQ is an excellent solution which ticks many boxes. It’s simple to setup, and gives a huge range of functionality all from within one place. My experience of the Support help desk has been great with a team that really do know their product. I highly recommend TitanHQ.” Chris Bell.
“The Titan Span filter is by far one of the best email filters I have ever used. It was simple to setup, it allows users to release their own emails from quarantine quick and easy.” Joseph Walsh.
“Great product. Spam reduced to almost zero and no user complaints. Configuration is simple and support is awesome. Love it!” George Homme.
Capterra is a leading software review site that has been active for 20 years. The site has now been purchased by Gartner which moderates reviews on the site. Capterra includes more than 700 categories of software products and is one of the most highly respected business software review sites. It is relied upon by IT decision makers the world over.
SpamTitan has been reviewed by 379 users and has achieved an overall review score of 4.6 out of 5.
“It’s as close to “set it and forget it” as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I’ve been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven’t shut it off again since. Whitelisting and blacklisting domains and specific emails are super easy. Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and courteous and super personable and have been some of the best people to work with in all my years doing IT.” Benjamin Jones, Director Of Information Technology.
“SpamTitan has saved me, saved my company time, and has some of the best support people around. It’s as close to “set it and forget it” as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I’ve been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes.” Benjamin J, Director of Information Technology.
Members of the Spiceworks community have also rated SpamTitan highly. The solution has been reviewed by 56 users and has an overall rating of 4.6 out of 5.
The software review site Software Advice includes 350 reviews of SpamTitan from business users and has achieved an average score of 5.58 out of 5.
According to SpamFilterReviews, SpamTitan is the top-rated spam filtering solution on the site with a score of 4.9 out of 5.
The aim of this post is to provide you with some easy to adopt email security best practices that will greatly improve your organization’s security posture.
Email is the Most Common Attack Vector!
It is a certainty that business email systems will be attacked so email security measures must be implemented. The best form of email security is to do away with email altogether, but since businesses rely on email to communicate with customers, partners, and suppliers, that simply isn’t an option.
Email not only makes it easy to communicate with the people you need to for your business to operate, it also allows cybercriminals to easily communicate with your employees and conduct phishing attacks, spread malware and, if a corporate email account is compromised, communicate with your customers, partners and suppliers.
Email security is therefore essential, but there is no single solution that will protect the email channel. A spam filtering solution will stop the majority of spam and malicious email from reaching inboxes, but it will not block 100% of unwanted emails, no matter what solution you implement. The key to robust email security is layered defenses. If one defensive measure fails, others are in place that will provide protection.
You need a combination of technical, physical, and administrative safeguards to secure your email. Unfortunately, there is no one-size-fits-all approach that can be adopted to secure the email channel but there are email security best practices that you can adopt that will improve your security posture and make it much harder for cybercriminals to succeed.
With this in mind, we have outlined some of the most important email security best practices for your business and your employees to adopt.
Email Security Best Practices to Implement Immediately
Cybercriminals will attempt to send malware and ransomware via email, and phishing tactics will be used to steal sensitive information such as login credentials, so it is important to be prepared. Listed below are 8 email security best practices that will help you keep your email system secure. If you have not yet implemented any of these best practices, or have only done so partially, now is the time to make some changes.
Develop a Cybersecurity Plan for Your Business
We have included this as the first best practice because it is so important. It is essential for you to develop a comprehensive cybersecurity plan for your entire organization as not all threats arrive via email. Attacks come from all angles and improving email security is only one of the steps you need to take to improve your overall cybersecurity posture.
There are many resources available to help you develop a cybersecurity plan that addresses all cyber risks. The Federal Communications Commission has developed a Cyberplanner to help with the creation of a custom cybersecurity plan and the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency (CISA) has recently issued a Cyber Essentials Guide for Small Businesses and Governments. Take advantage of these and other resources to develop an effective cybersecurity plan.
Implement an Advanced Spam Filtering Solution
A spam filter serves as a semi-permeable membrane that prevents email threats from being delivered to inboxes and lets genuine emails pass through unimpeded. This is the single most important security measure to implement to protect against email threats and productivity-draining spam.
If you use Office 365 you will already have some protection, as Office 365 includes a spam filter and anti-virus software, but it falls short on phishing protection and will not block zero-day malware threats. You need layered defenses to secure email which means a third-party spam filter should be used on top of Office 365. Research from Avanan showed 25% of phishing emails bypass Office 365 defenses.
There are many spam filtering services for SMBs, but for all round protection against known and zero-day threats, ease of implementation, ease of use, and price, SpamTitan is the best choice for SMBs.
Ensure Your Anti-Virus Solution Scans Incoming Emails
You will no doubt have anti-virus software in place, but does it scan incoming emails? Email is one of the main ways that malware is delivered, so anti-virus software for email is a must. This does not necessarily mean you need a different antivirus solution. Your existing solution may have that functionality. Your spam filter is also likely to include AV protection. For example, SpamTitan incorporates dual anti-virus engines for greater protection and a sandbox where email attachments are analyzed for malicious actions. The sandbox his used to detect and block zero-day malware – New, never-before seen malware variants that have yet to have their signatures incorporated into AV engines.
Create and Enforce Password Policies
Another obvious email security best practice is to create a password policy that requires strong passwords to be set. There is no point creating a password policy if it is not enforced. Make sure you implement a control measure to prevent weak passwords from being set. Weak passwords (password, 123456, or dictionary words for example) are easy to remember but also easy to guess. Consider that cybercriminals are not sitting at a computer guessing passwords one at a time. Automation tools are used that make thousands of password guesses a minute. It doesn’t take long to guess a weak password! You should also make sure rate limiting is applied to block an IP from logging in after a set number of failed login attempts.
It is a good best practice to require a password of at least 8 characters to be set, with a combination of upper- and lower-case letters, numbers, and symbols and to block the use of dictionary words. Consider allowing long passphrases to be used as these are easier for employees to remember. Check National Institute of Science and Technology (NIST) advice on secure password practices if you are unsure about creating a password policy.
Implement DMARC to Stop Email Impersonation Attacks and Domain Abuse
DMARC, or Domain-based Message Authentication, Reporting & Conformance to give it its full name, is an email protocol that uses Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) to determine whether an email is authentic.
By creating a DMARC record you are preventing unauthorized individuals from sending messages from your domain. DMARC also lets you know who is sending messages from your domain, and it lets you set a policy to determine what happens to messages that are not authenticated, I.e. quarantine them or reject them. Some email security solutions, such as SpamTitan, incorporate DMARC authentication.
Not only DMARC help you block email impersonation attacks, it also prevents abuse of your domain. Your DMARC record tells receiving email servers not to accept messages sent from authenticated users, thus helping protect your brand.
Implement Multi-Factor Authentication
Multi-factor authentication is yet another layer you can add to your anti-phishing defenses. Multi-factor authentication, as the name suggests, means more than one method is used to authenticate a user. The first factor is usually a password. A second factor is also required, which is something a person knows or possesses. This could be a mobile phone, to which a one-time PIN code is sent, or a token on a trusted device.
This safeguard is vital. If a password is obtained, in a phishing attack for example, the password alone will not grant access to the email account without an additional factor being provided. A combination of a password, token, and one-time PIN is a good combination.
Train Your Employees and Train Them Again
No matter how tech savvy your employees appear to be, assume they known nothing about cybersecurity. They will certainly not routinely stick to email security best practices unless you train them to do so and then hammer the message home.
Before letting any employee have access to email, you should provide security awareness training. Your training should cover email security best practices such as never opening email attachments from unknown senders, never enabling content in documents unless the document has been verified as legitimate, and never to click hyperlinks in emails or send highly sensitive information such as passwords via email.
You must also train your employees how to recognize phishing emails and other malicious messages and tell them what to do when suspicious emails are received. Anyone with access to email or a computer must be provided with security awareness training, from the CEO down.
One training session is not enough. Even an annual training session is no longer sufficient. You should be providing regular training, be sending cybersecurity newsletters warning about the latest threats, and using other tools to help create a security culture in your organization.
Conduct Phishing Awareness Simulation Exercises
You have provided training, but how do you know if it has been effective? The only way to tell is to conduct tests and that is easiest with phishing simulation exercises. These are dummy phishing emails that are sent to employees when they are not expecting them to see how they respond. You maybe surprised at how many employees respond and disclose sensitive information, open attachments, or click links in the emails.
The aim of these emails is to identify people that have not taken their training on board. The idea is not to punish those employees, but to tell you who needs further training. There are several companies that can assist you with these exercises. Some even offer free phishing simulation emails for SMBs.
TitanHQ is Here to Help!
TitanHQ has developed SpamTitan to be easy for SMBs to implement, use, and maintain. It requires no hardware, no software, and all filtering takes place in the cloud. Not only does SpamTitan offer excellent protection against the full range of email-based threats, it is also one of the lowest cost solutions for SMBs to implement.
Give the TitanHQ team a call today for more information on SpamTitan and to find out about how you can also protect your business from web-based threats and meet your compliance requirements for email.
SMBs and Managed Service Providers (MSPs) that serve the SMB market have many spam filtering services to choose from. In this post perform a VadeSecure vs SpamTitan Email Security comparison to help you decide on the best solution to meet the needs of your business.
Who are VadeSecure?
VadeSecure is a French company that was founded in 2009. The company has developed a predictive email defense solution to protect businesses from email-based threats and spam email, and also consumers through their ISPs. The company has yet to make great inroads in the MSP market, although that is part of the company’s plan, having recently raised $79 million in venture capital to help them achieve this aim.
SpamTitan Email Security from TitanHQ
TitanHQ is the leading provider of cloud-based email and web security solutions for MSPs that serve the SMB market. TitanHQ has more than 2 decades of experience in email and web security and has developed two award winning solutions for MSPs – WebTitan (Web Security) and SpamTitan Email Security. Here we will focus on SpamTitan Email Security.
VadeSecure vs SpamTitan Email Security
Take a quick look at VadeSecure and SpamTitan Email Security and you may think that both solutions are very similar, and in some respects they are. Both are cloud-based email security solutions that have been designed to block email threats and keep inboxes free from spam and malicious messages and attachments. Both solutions have been developed to provide an additional security layer for Office365 to block the many spam and malicious messages that bypass O365 security controls.
However, there are some very important differences between the solutions as far as MSPs are concerned. VadeSecure has been developed solely for the Telco market, but MSPs have unique requirements that are not well catered to. A deeper dive into the products and a more thorough comparison of VadeSecure vs SpamTitan Email Security from an MSP perspective reveals the two solutions are very different products.
SpamTitan is very much MSP focused. Over time, with the increased investment, VadeSecure may become a more MSP friendly solution, but as it stands VadeSecure and SpamTitan Email Security are not equivalent solutions.
Comparison of VadeSecure and SpamTitan Email Security for MSPs
SpamTitan Email Security has been developed by MSPs for MSPs. SpamTitan Email Security is therefore a very MSP-focused product, which incorporates many MSP-friendly features. SpamTitan is a true multi-tenant solution. With SpamTitan Email Security, MSPs are given a multi-tenancy view of all customers with multiple management roles. This allows MSPs to easily monitor all customer deployments and the trial-base, assess the health of those deployments, view activity volumes across your entire customer base, and quickly identify any issues that need to be addressed. VadeSecure lacks this customer-wide view of the system and does not integrate with RMMs or PSAs.
Configurability and Customization Potential
Configurability is also a key consideration. VadeSecure is not easily configurable to meet your needs. For instance, it does not support custom rules, so you have to use Office 365 Exchange admin functionality for configuration. In a similar vein, the potential for customization is limited with VadeSecure. With SpamTitan Email Security, there is plenty of scope for customization. You can create custom rules to meet the needs of your customer base thanks to highly granular controls that can be applied to domains, groups, or individual users. This level of granularity is important, as it allows you to carefully configure the solution to meet the needs of each client. You can tailor the solution to suit the risk tolerance of each individual client and adopt a more aggressive or more permissive approach on a per client basis and minimize false positives and false negatives. VadeSecure lacks the granularity to allow this for each customer.
Management and Reporting
You are implementing email security to provide your customers with greater security, but you need to make sure the solution remains effective over time. You will therefore need to identify issues as they arise and perform tweaks to continue to protect your clients to the highest degree. To achieve this, you need highly granular reports. Without them you will not have the visibility you need. SpamTitan’s suite of pre-configured and customizable reports give you full visibility into your deployments to allow you to quickly identify and correct any issues.
You can also generate reports (manually or automatically) that you can send to your clients to show them how effective the solution is, the threats that are being blocked, and why continued protection is essential. With VadeSecure you lack this visibility and cannot find out what has been blocked for end users or obtain detailed information on spam emails and threats. Client management is also more difficult with VadeSecure. MSPs need to login to each client’s Office 365 environment for management, which makes reporting much more time consuming.
Revenue Potential and Margins
Because SpamTitan allows MSPs to customize their deployments, MSPs have superior management capabilities and can offer clients greater value, which means greater margin potential for MSPs. It also makes it harder for clients to switch providers as their MSP is more of a strategic partner rather than just an IT service provider.
With TitanHQ there is also greater potential to make more margin by cross selling other services. MSPs that sign up with TitanHQ and join the TitanShield program have access to two other revenue generating solutions: WebTitan DNS filtering and ArcTitan Email Archiving. These allow you to maximize monthly recurring revenue with each client. Additional revenue-generating solutions are not available with VadeSecure.
VadeSecure Vs SpamTitan Email Security Pricing
Currently, pricing with VadeSecure is complex and the solution is expensive for MSPs. VadeSecure is charged on a per module basis, which means you need to factor in a lot of additional costs, such as anti-virus protection and GreyMail which are not included as standard. With SpamTitan there is one flat fee that includes all features of the solution. TitanHQ pricing is totally transparent and there are no hidden extras.
After speaking with customers that have tried VadeSecure, we have learned that the total number of users are not aggregated into the MSP discount with VadeSecure. You could have 100 x 10-seat licenses (1,000 users), but VadeSecure pays at 10 seats each and not the 1,000 seats overall. In contrast, TitanHQ’s appreciates how MSPs work and has developed a flexible pricing policy accordingly.
Quick Comparison of Features
In the image below we have compared the basic features of both SpamTitan and VadeSecure as a quick reference to show you some of the key differences between VadeSecure and SpamTitan Email Security.
MSPs that serve customers with Office 365 environments should adopt a layered approach to security and should not rely on the anti-spam and anti-phishing defenses incorporated into Office 365. Additional layers are required to better protect clients, which will mean you spend less time on support and remediating phishing attacks.
TitanHQ can provide two additional layers to your security stack: SpamTitan and WebTitan, both of which work seamlessly together to protect against all email and web-based threats.
To find out more about these solutions, how you can reduce the cost of email security and web security for your customers while earning a profitable margin, contact the TitanHQ team today and ask to speak to the channel team.
Cybercriminals are inventive and their attacks are becoming increasingly sophisticated. To help ensure you are prepared and can defend your business against these attacks, we have listed the top 10 cybersecurity threats your business is likely to face, along with some tips to help you prevent a costly data breach.
Cybercriminals are not just trying to attack large enterprises. Sure, a cyberattack on a large healthcare system or blue-chip company can be incredibly rewarding, but the defenses they have in place make attacks very difficult. SMBs on the other hand have far fewer resources to devote to cybersecurity and as a result they are easier to attack. The potential rewards may not be as great, but attacks are more likely to succeed which means a better return on effort. That is why so many SMBs are now being attacked.
There is a myriad of ways that a company can be attacked, and the tactics, techniques and procedures used by cybercriminals are constantly changing. The top 10 cybersecurity threats listed below include the main attack vectors that need to be blocked and will serve as a good starting point on which you can build a robust cybersecurity program.
Top 10 Cybersecurity Threats Faced by SMBs
We have listed the top 10 cybersecurity threats that SMBs need to defend against. All the threats listed below need to be addressed as any one of them could easily result in a costly data breach, data loss, or could cripple your business. Some of the threats listed below will be harder to address than others, and it will take time for your cybersecurity defenses to mature. The important thing is to start the ball rolling and address as many of these areas as soon as possible.
Human Error and Insider Threats
We have listed human error first, as it doesn’t matter what hardware and software solutions you implement, human error can easily undo much of your good work. Mistakes will be made by employees on occasion. What you need to do is reduce the potential for errors and limit the harm that can be caused.
Developing robust policies and procedures and providing training will help to ensure that your employees know how to act and more importantly, how not to.
Mistakes are not the only thing you need to take steps to try to prevent. There may also be individuals on your payroll who will take advantage of poor security for personal gain. You will also need to tackle the problem of insider threats and make it harder for rogue employees to cause harm and steal data. The measures listed below will help address threats from within and reduce risk.
Enforce the use of strong passwords but make it easier for your employees to remember them so they don’t try to circumvent your password policy or, heaven forbid, write their passwords down. Implement a password manager to store their passwords so they only have one password or pass phrase to remember.
Rule of Least Privilege
It is obvious, but often overlooked. Don’t give employees access to resources they do not need for their day-to-day work duties. If their credentials are compromised, this will limit the harm caused. It will also limit the harm that can be caused by rogue employees.
Block the Use of USB Devices
USB devices make it easy for rogue employees to steal data and for malware to be accidentally or deliberately be introduced. Implement technical controls to prevent USB devices from being connected, and if they are required for work purposes only give permission to certain individuals to use them. Ideally, use more secure methods of transferring or storing data.
Monitor Employee Activity
If rogue employees are stealing data, you are only likely to find out if you are monitoring their computer activity. Similarly, if credentials are compromised, system logs will highlight any suspicious activity. Make sure logs are created and monitored. Consider using a security information and event management (SIEM) solution to automate this as much as possible.
Terminate Access at Point of Termination
Terminating an employee? Terminate their access to your systems at the point of termination. It is surprising how often employee access rights are not terminated for days, weeks, or even months after an employee has left the company.
We will cover some more important safeguards to implement to protect against user error in the following 9 SMB cybersecurity threats.
Phishing and Social Engineering Attacks
Phishing is arguably the biggest cybersecurity threat faced by SMBs. Phishing is the use of social engineering techniques to persuade people to divulge sensitive information or take an action such as installing malware or ransomware. This is most commonly achieved via email, but can also occur via text messages, social media websites, or over the telephone.
Do not assume that your employees have common sense and know not to open email attachments from unknown individuals or respond to enticing offers from legal representatives of Nigerian princes. You must train your employees and teach cybersecurity best practices and show them how to identify phishing emails. Refresher training should be provided at regular intervals and you should conduct phishing simulation exercises (which can largely be automated) to find out who has taken the training on board and who is a liability that needs further training.
Employees are the last line of defense. You need a layer of security above your employees to make sure their security awareness training is never required. That means an advanced anti-spam/anti-phishing solution needs to be in place to block threats before they reach inboxes. If you use Office 365, you should still implement an antispam solution. A recent study by Avanan revealed 25% of phishing emails bypass Office 365 antispam defenses.
Another layer of protection should also be implemented to protect against phishing: Multi-factor authentication. This is the use of an additional authentication factor that will kick into action if an attempt is made to use credentials from an untrusted device or location. If credentials are compromised in a phishing attack, multi-factor authentication should stop them from being used to gain access to email accounts, computers, or network resources.
Malware and Ransomware
Malware, viruses, ransomware, spyware, Trojans, worms, botnets, and cryptocurrency miners are all serious threats that you must take steps to block. It goes without saying, but we will say it none the less, you need to have antivirus software installed on all endpoints and your servers.
Malware can be installed in many ways. As previously mentioned, blocking USB devices is important and spam filtering software with sandboxing will protect you from email-based attacks. Most malware infections now occur via the internet, so a web filtering solution is also important. This will also add an extra layer to your phishing defenses. A web filter will block drive-by malware downloads, prevent employees from visiting malicious sites (including phishing websites) and also allows you to enforce your internet usage policies. A DNS filtering solution is the best choice. All filtering takes place in the cloud before any content is downloaded and it will not add to your patching burden.
Shadow IT – The term given for any hardware or software in use that has not been authorized by your IT department. This could be a portable storage device such as a zip drive, a VPN client to bypass your web filter, an application to help with work tasks, or all manner of other software. It is surprising to find exactly how many of these programs are installed on users’ devices when IT support staff are called upon to sort out a problem!
So, what is the problem? Anything installed without authorization is a potential security and compliance risk. Your security team has no control over patching, and vulnerabilities in those applications could easily go addressed for months and give hackers an easy entry point into your network. Fake applications could be downloaded that are really malware, software packages often include a host of potentially unwanted programs and spyware, and any data stored in these applications could be transmitted to unsecure locations. Those applications and data contained therein are also unlikely to be backed up by the IT department. If anything happens, data can easily be lost.
The importance of prompt patching cannot be understated. Vulnerabilities exist in all software solutions. Sooner or later those vulnerabilities will be found, and exploits will be developed to take advantage. Security researchers are constantly looking for flaws that could potentially be exploited by threat actors to gain access to sensitive information, install malware, or remotely execute code. When these flaws are identified and patches are released, they need to be applied promptly. Oftentimes, vulnerabilities are being actively exploited by the time a patch is released. It is essential for these vulnerabilities to be addressed as soon as possible and for all software to be kept up to date.
When software or operating systems are approaching end of life, you must upgrade. When patches stop being issued and software is unsupported, any vulnerabilities will remain unaddressed and can easily be exploited.
Out of Date Hardware
Not all vulnerabilities come from out of date software. The hardware you use can also introduce risks. You must keep an inventory of all your hardware, so nothing slips through the cracks. Firmware updates should be applied as soon as it is made available and you should monitor for any devices that are approaching end of life. If your devices do not support the latest operating systems, then it is time to replace your hardware. This will naturally come at a cost, but so do cyberattacks and data breaches.
Unsecured IoT Devices
The Internet-of-Things offers convenience but IoT devices are a potential liability. IoT devices can send, store or transmit data so they must be be secured.
Unfortunately, in the hurry to connect everything to the internet device manufacturers often overlook security as do users of these devices. Take security cameras for instance. You may be able to access your cameras remotely, but you may not be the only person who can. If your security cameras are hacked, thieves could see what you have, where it is located, and where and when security is lax. There have been cases of security cameras being hacked due to the failure to change default credentials for remote management.
Ensure you change the default credentials on the devices and use strong passwords. Keep the devices up to date, and if the devices need to connect the network, make sure they are isolated from other resources. Cybercriminals can also take advantage of flaws in the applications to which these IoT devices connect. They must also be kept up to date.
Man-in-the-Middle Attacks and Public Wi-Fi
A man-in-the-middle (MITM) attack is an attack scenario where communications between two individuals (or one individual and a website or network) are intercepted and potentially altered. An employee may believe they are communicating securely, when everything they are saying or doing is being seen or recorded. An attacker could even control the conversation between two people and be communicating with each separately while both individuals believe they are communicating with each other. This method of attack most commonly occurs through unsecured Wi-Fi hotspots or evil twin hotspots – Fake Wi-Fi hotspots set up in coffee shops, airports, and any other location where free Wi-Fi is offered.
If you have remote workers, you need to take steps to ensure that all communications are kept private. This can be achieved in two main ways. By making sure employees use a secure VPN that encrypts their communications over public or unsecured Wi-Fi networks and also by implementing a DNS filtering solution. The DNS filtering solution provides the same protection for remote workers as it does for on-premises workers and will prevent malware downloads and employees from accessing malicious websites.
Mobile Security Threats
There is no denying the convenience of mobile devices (laptops, tablets, smartphones). They allow workers to be instantly contacted and lets them work from any location. Mobile devices improve employee mobility, can lead to greater employee satisfaction, and will help you to boost productivity. However, the devices also introduce new risks. Whether you supply these devices or operate a BYOD policy, you need to implement a range of security controls to ensure those risks are managed.
You need to make sure you know of every device that you allow to connect to the network. A mobile device security solution can help you gain visibility into mobile device use and allow you to control your applications and data.
You should ensure the devices have security controls applied, can only access your network via secure channels (VPN), ensure the devices are covered by a DNS filtering solution, and any work data stored on the devices needs to be encrypted.
Remote Desktop Protocol
Remote desktop protocol (RDP) allows employees remotely connect to your computers and servers when they are not in the office and lets your managed service provider quickly sort out your problems and maintain your systems without having to pay a visit. RDP also gives hackers an easy way to gain access your computers, servers, and steal data or install malware. Do you need RDP enabled? If not, disable it. Does it need to be used internally only? Make sure that RDP is not exposed to the internet.
If you do need RDP, then you need to exercise extreme caution. Make sure that users can only connect via a VPN or set firewall rules. Limit the individuals who have permissions to use RDP, ensure strong passwords are set, and that rate limiting is implemented to protect against brute force attacks. Also use multi-factor authentication.
Stolen RDP credentials are often used by hackers to gain access to systems, brute force attempts are often conducted, and vulnerabilities in RDP that have not been patched are frequently exploited. This is one of the main ways that ransomware is installed.
These are just the top 10 cybersecurity threats faced by SMBs. There are many more risks that need to be identified and mitigated to ensure you are protected. However, by addressing the above issues you will have already made it much harder for hackers and cybercriminals to do your business harm.
TitanHQ is Here to Help!
TitanHQ can assist by providing you with advanced cybersecurity solutions to protect against several of the above listed top 10 cybersecurity threats and will the two most commonly used attack vectors – email and the web-based attacks. These solutions – SpamTitan and WebTitan – are 100% cloud based, easy to implement and maintain, and will provide superior protection against malware, ransomware, viruses, botnets, and phishing attacks.
Further, these powerful solutions are affordable for SMBs. You are likely to be surprised to find out how little these enterprise-grade security solutions will cost. If you are a managed service provider that services the SMB market, you should also get in touch. SpamTitan and WebTitan have been developed by MSPs for MSPs. There is a host of reasons why TitanHQ is the leading provider of cloud-based email and web security solutions to MSPs that service the SMB market!
Contact our friendly (and non-pushy) sales team today to find out more, book a product demo, and register for a free trial.
TitanHQ has announced that a new version of its award-winning cloud-based anti-spam service and anti-spam software has been released. SpamTitan v7.06 incorporates a new RESTapi to allow clients and partners to seamlessly integrate SpamTitan into their own systems.
The new version was released on November 12, 2019 and has automatically been applied to the cloud-based offering. Users of SpamTitan software will have had the latest version downloaded, although they will need to login to their UI to apply the update.
As part of the regular patching cycle, SpamTitan patches have been released to address reporting engine issues and patches and ISO/OVA images are now available. These have been released for several packages including OpenSSL, OpenSSH, PHP, ClamAV and sudo. The patches must also be applied manually by administrators on their appliance(s).
TitanHQ has had a busy 2019. The company has experienced 30% growth in 2019 and has just had its busiest ever quarter for MSP growth. The growth has been driven by demand from MSPs for easy to use email security and web security solutions to protect their SMB clients from the growing number of cybersecurity threats.
TitanHQ now has more than 2,200 MSP partners using its platform and the strong Q3 growth has continued in Q4 helped by the new “Margin Maker for MSPs” Q4 initiative.
“Implementing the RESTapi and encouraging API adoption are vital steps in our partnership expansion plans,” explained TitanHQ CEO, Ronan Kavanagh. “We have enjoyed a record-breaking growth and the latest enhancements and new features that have been added to SpamTitan will help to ensure growth in 2020 will continue at record levels.”
Q3, 2019 has seen TitanHQ register record-breaking growth in the MSP market with its busiest ever quarter for MSP sales. TitanHQ now has more than 2,200 MSP partners and its cloud-based email security, web security, and email archiving platforms are now used by more than 8,200 businesses around the world.
Many great success stories start from humble beginnings, and TitanHQ is no exception. The company started life as Copperfasten Technologies in 1999 and sold anti-spam appliances to local businesses from its Galway, Ireland base. The company then developed its own cybersecurity solutions, starting with the anti-spam and anti-phishing solution, SpamTitan.
The product portfolio grew to include WebTitan web filtering, a powerful DNS-based web security solution to protect businesses from the full range of internet threats. That was followed by the launch of ArcTitan, a cloud-based email archiving solution for businesses that eases their email storage and compliance burden.
That trio of core TitanHQ products has proven to be a massive hit with managed service providers, although not by accident. Many companies have developed innovative solutions for SMBs but have only realized the importance of the MSP market later on. Additional features are then added to appeal to MSPs. TitanHQ took a different approach. Its solutions were developed by MSPs for MSPs and MSPs were considered at every stage of product development. The result is a suite of security solutions tailor-made for MSPs.
This approach, along with cutting-edge technology and industry-leading customer support, has seen the company go from strength to strength and become the gold standard in email and web security and the leading global provider of cloud-based security solutions for MSPs servicing the SMB market.
Phishing attacks on businesses are soaring, new malware variants are being released at record levels, and the current ransomware epidemic is threatening to derail businesses. Many SMBs lack the internal resources to block these threats and turn to MSPs to provide the security they need.
To cope with the increased demand, MSPs need solutions with 100% cloud-based architecture that seamlessly integrate into their existing centralized management systems and are easy to implement, use, and maintain. Ideally, those solutions need to be flexible, have a range of hosting options, be available in white-label form to take MSP branding, and also include generous margins. That is a big ask, and many solutions only tick a few of those boxes. However, TitanHQ’s suite of solutions include all those features and more.
TitanHQ also offers extensive sales enablement and marketing support, world-class customer service, and each MSP has a dedicated account manager, engineers, and a support team to help them maximize their sales opportunities and really grow their businesses.
As part of the celebration of the Q3, 2019 MSP growth, TitanHQ has launched a new initiative to ensure Q4 will be an even bigger success.
On October 22, TitanHQ announced a new disruptive price package for a SpamTitan Email Security and WebTitan DNS filtering bundle at an exclusive once-in-a-lifetime price. The initiative has been called Margin Maker for MSPs and is intended to ensure MSPs build profitability instantly in Q4, 2019.
The two solutions are provided in two private clouds, customized to meet MSPs email and web security needs, and secure the most common attack vectors – email and the web. The package includes advanced protection for email, including Office 365 environments, complimented by WebTitan DNS filtering to block web-based threats and implement content control for on-premises and remote workers. These solutions are naturally provided with extensive sales enablement and marketing support.
The aim is to make TitanHQ’s email and web security platforms even more appealing to MSPs and to encourage MSPs to offer both SpamTitan email security and WebTitan web filtering to their clients and maximize revenues.
One MSP that is already boosting its profits and achieving increased, reliable recurring monthly revenues is UK-based OpalIT. The MSP has bases in Newcastle and Edinburgh and a 6,000+ customer base. Prior to joining the TitanShield program, OpalIT was offering its clients firewall filtering and email filtering with Barracuda and Vade. The company has now switched to TitanHQ’s cybersecurity bundle and is pushing SpamTitan Email Security, WebTitan DNS filtering, and ArcTitan email archiving to its clients and is reaping the rewards.
“Opal IT moved to TitanHQ because of our MSP focused solutions, ease of deployments, extensive APIs functionality and the increased margin they’re now making. Our cybersecurity bundle solutions allow MSPs to provide their downstream customers with a layered defense approach” said Rocco Donnino, EVP Strategic Alliances, TitanHQ.
If you are a managed service provider, now is the perfect time to sign up with TitanHQ. Come and meet the TitanHQ channel team at the following MSP events to find out more about the TitanShield program for MSPs, OEMs, and service providers, and take advantage of the amazing new MSP package.
If you are unable to attend any of these events, be sure to give the TitanHQ team a call to find out more and take advantage of this exciting new and exclusive offer.
A new Stripe phishing campaign has been detected that uses fake warnings advising users about an invalid account to lure people into divulging their credentials and bank account information.
Stripe is an online payment processor used by many online firms on their e-commerce websites to accept payments from their customers. As such, the company is perfect for spoofing as many people will be aware that the company processes payments and will think it reasonable that they need to provide credentials and bank account information to ensure payments are processed.
The scam starts with a phishing email supposedly from the Stripe Support department. The email advises the customer that the information associated with their account is currently invalid. The message is sent as a courtesy notice warning the user that their account will be placed on hold until the matter is corrected. The user is asked to review their details to correct the issue. A button is included in the email for users to click to do this.
The emails contain spelling mistakes and questionable grammar, so are likely to be identified as suspect by vigilant individuals. Security awareness training often teaches employees to hover their mouse arrow over a hyperlink to find out the true URL, but in this campaign it will not work. The attackers have added a title to the HTML tag of the embedded hyperlink so when the mouse arrow is hovered over the “Review your Details” button, that text will be displayed instead of the URL.
If that button is clicked, the user will be directed to a seemingly legitimate Stripe login page. The login box is a clone of the real login page and a series of boxes will be displayed, each requiring different information to be entered, including bank account and contact information.
When the user is required to enter their password, regardless of what is typed, the user will be advised that they have entered an incorrect password and will be asked to enter the password again. The user is then directed to the legitimate Stripe login page to make it appear they have been on the correct Stripe website all along.
Similar tactics are used in countless other phishing campaigns targeting other well-known companies. The presence of spelling mistakes and grammatical errors in messages should tip off end users that the email is a phishing attempt, but all too often end users fail to notice these errors and click and divulge sensitive information.
One issue is a lack of cybersecurity training in the workplace. If employees are not trained how to identify phishing emails, it is inevitable that some will end up falling for these scams and will divulge their credentials. Those credentials can be used to gain access to bank accounts or email accounts, with the latter often used to conduct further phishing attacks on the organization. One email account breach can easily lead to dozens of breached accounts.
For example, a phishing attack on a U.S. healthcare provider started with a single phishing email and led to 73 email accounts being compromised. As for cybersecurity awareness training, this is often nonexistent. One recent study on 2,000 employees in the United Kingdom revealed three quarters had received no workplace cybersecurity training whatsoever.
Protected by Microsoft Office 365 Anti-Phishing Controls? Are You Sure?
One in every 99 emails is a phishing email, so it is important to ensure your defenses are capable of blocking those messages. Many businesses mistakenly believe they are protected against these emails by Microsoft’s Office 365 anti-phishing controls. While those measures do block spam email and some phishing messages, one recent study by Avanan has shown 25% of phishing attacks sneak past Office 365 defenses and are delivered to inboxes. For an average firm that means several phishing emails will reach end users’ inboxes every day. To ensure your business is protected against phishing attacks, additional anti-phishing controls are required on top of Office 365.
Businesses can protect their Office 365 accounts against phishing by layering SpamTitan on top of Office 365. SpamTitan is an advanced anti-phishing and anti-malware solution that provides superior protection against phishing, malware, spear phishing, and zero-day attacks.
Heuristics rules are used to analyze message headers and these rules are constantly updated to include the latest threats. Bayesian analysis and heuristics are used to check message content, and along with machine learning techniques, new threats are blocked and prevented from reaching inboxes. Sandboxing is also used to assess email attachments for malicious code used to install malware in addition to dual-AV engines that scan for known malware.
These advanced measures ensure that Office 365 inboxes are kept free from malware and phishing emails. These advanced capabilities along with the ease of implementation and use and industry-leading customer support are why SpamTitan is the leading provider of anti-spam and anti-phishing solutions for SMBs and managed service providers that serve the SMB market.
For further information on SpamTitan, to book a product demonstration or set up a free trial, contact the TitanHQ team today.
IT Nation Connect 2019, the ConnectWise conference for the IT professional community, will be taking place on October 30, 31, and November 1 at the Hyatt Regency in Orlando, Florida.
The event is the leading conference for companies that sell, support, and service technology and is focused on helping attendees build a strong business and achieve long-term success. Attendees will gain practical advice from experts in the IT Nation community and will have the opportunity to build meaningful business connections and learn how to work on their businesses.
This year’s topics for the session tracks are mergers & acquisitions, growth & scalability, talent development & leadership, service delivery & customer success, sales & marketing, and security.
Security is a key focus of IT Nation Connect 2019. The event will provide opportunities to discover how security frameworks and IT solutions can help you bulletproof your business and protect your clients’ networks from cyberattacks. Attendees will also gain deep insights into the current state of security in the MSP space.
Leading security experts will be discussing the steps that the government is taking to combat cyber threats, the lessons the government and private firms have learned, and how security experts see the threat landscape evolving over the coming year.
Founders and CEOs of the most successful MSPs and IT firms will explain what it is like to be a trailblazer, how they achieved their successes, the mistakes they made on the way, and what the future holds for the IT Nation community.
More than 80 thought leaders, ConnectWise partners, and ConnectWise colleagues will taking over 130 educational, networking and panel sessions and will be sharing success stories, best practices, and the lessons they have learned to help attendees succeed and grow their businesses.
The conference offers an exceptional opportunity for learning, networking, and discovering technology solutions that can save you time, money, and boost the profitability of your business. Such an important event for the IT community is not to be missed.
TitanHQ will be attending the event to explain why TitanHQ is the global leader in cloud-based email and web security solutions for MSPs servicing the SMB market, the advantages of doing business with TitanHQ, and how TitanHQ solutions can help you better protect your environment and those of your clients from increasingly sophisticated cyber threats.
TitanHQ Marketing Director Dryden Geary, Sales Director Conor Madden, and Inside Sales Executive Peter Cooke will explain the benefits of the TitanShield program for MSPs, OEMs, technology partners, and Wi-Fi providers and show you just how easy it is to incorporate SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving into your security stacks.
If you are attending the event, be sure to make time to meet with TitanHQ and feel free to reach out in advance of the event if you have any questions.
The 2019 Canalys Cybersecurity Forum will be taking place in Barcelona on October 16-17, 2019. The event is the only independent conference dedicated to the cybersecurity channel and is one of the most important events of the year for managed service providers (MSPs).
The event provides an incredible opportunity for MSPs looking to enhance their security stacks, provide greater value, and better protect their clients from increasingly sophisticated security threats. Attendees will have the opportunity to have 1:1 meetings with more than 700 established and new partners and discover best practices to adopt to get the most out of their cybersecurity solutions.
The event is also a must for MSPs who have yet to start offering managed security services as it will allow them to form new partnerships with Europe’s best cybersecurity solution partners who will help them grow their businesses significantly over the coming year.
Leading cybersecurity vendors will be taking thought-crunching sessions and sharing their knowledge to help partners succeed. Attendees will be able to engage in intense debates and interact with some of the brightest minds in the field of cybersecurity. Questions can be posed in multi-vendor theatre panels to get the answers from the leading cybersecurity solution providers in the EMEA region.
Highlights of this year’s event include panels, theatre and keynotes exploring the re-imaging of the idea of solutions, generalist vs. specialist in the cybersecurity channel, the next catalyst that will drive security sales, and how the role of the CSO is evolving in the hybrid IT world.
Canalys analysts will also be providing keynote speeches and sharing their insights into the current threat landscape and some of the burning issues of the moment. The event will also see Canalys name the new Threat Fighter and MSSP winners in the Canalys Channel Partner Awards.
TitanHQ Sales Director, Conor Madden
The event provides an amazing opportunity for networking with more than 200 channel partner delegates in attendance. New alliances can be formed and along with the knowledge gained, attendees will be able to make important decisions that will have a major positive impact on growth for the coming year.
TitanHQ is a proud sponsor of the 2019 Canalys Cybersecurity Forum and the team will be on hand to answer questions and explain why TitanHQ is the global leader in cloud-based email and web security solutions for the MSP that services the SMB market.
TitanHQ Strategic Alliance Manager, Marc Ludden
At the event you will be able to discover the considerable benefits of using SpamTItan email security, WebTitan DNS filtering, and ArcTitan email archiving to solve your clients security issues, better protect them from cybersecurity threats, and help them achieve their compliance objectives… and how easy TitanHQ makes this for MSPs.
TitanHQ Sales Director Conor Madden will be a panelist at the event and will be answering questions from attendees on email security, web security, email archiving and how to get the most out of TitanHQ’s cybersecurity solutions for MSPS and SMBs.
Marc Ludden, TitanHQ’s Strategic Alliance Manager, will also be attending and meeting with enterprise-level clients and major MSPs and ISPs to help them push TitanHQ products downstream to their customers, grow their businesses, and improve their bottom lines.
You can find out more about this one in a year opportunity here – Canalys Cybersecurity Forum 2019 – and feel free to reach out to TitanHQ in advance of the event.
If you are unable to attend this year’s Canalys event, TitanHQ will be on the road throughout October and November. Be sure to connect at one of the other fall 2019 events below:
G2 Crowd, the independent peer-to-peer business software review site, has published its G2 Crowd Grid® Summer 2019 Report for Cloud Email Security. For the third consecutive quarter, SpamTitan has been named the leading cloud email security provider having been awarded the highest score for customer satisfaction.
G2 Crowd is the largest tech marketplace for businesses. The site attracts more than 3 million visitors and contains more than 843,500 reviews from verified software users. The reviews and Grid Reports are relied upon by countless businesses to help them make better software buying decisions.
Each quarter, G2 Crowd produces Grid reports that highlight the key players in different software categories. The G2 Crowd Grids are used to rank software solutions based on market presence and user satisfaction and categorize each as wither a niche player, contender, high performer, or leader. To be named a leader, a product must have a strong market presence and high user satisfaction level.
Market presence is determined by the size of the company, its social impact, and market share. The user satisfaction score is calculated from amalgamated reviews from verified users of the software.
User reviews are important when choosing a software solution. If the software is difficult to use, fails to live up to expectations, or does not provide the required functionality, staff will avoid using it as much as possible. For a security solution that is particularly bad news.
The Summer 2019 report includes 9 email security solutions. SpamTitan achieved the highest overall customer satisfaction score – 97% – of all nine solutions by some distance. The next highest customer satisfaction scores were for Proofpoint Email Security & Protection (75%), Area 1 Security (69%), and Barracuda Email Security Gateway (61%).
In addition to the Grid reports, amalgamated scores are included for six different customer satisfaction criteria: Ease of setup, ease of use, ease of admin, ease of doing business, quality of support, and meets requirements. Once again, SpamTitan topped the list with the highest score for ease of setup (92%) and ease of use (92%) and was one of only two solutions that achieved scores of over 90% in each of the six categories.
“The overwhelmingly positive feedback on G2 Crowd from users of SpamTitan is indicative of our commitment to ensuring the highest levels of customer success,” said Ronan Kavanagh, CEO, TitanHQ. “That’s an incredible achievement for a product that is significantly more affordable than the market leaders.”
This fall, TitanHQ will be attending several Managed Service Provider (MSP) events and trade shows throughout Europe and the United States.
TitanHQ has been developing innovative cybersecurity solutions for MSPs for more than two decades and all solutions have been created with MSPs firmly in mind. By involving MSPs in the design process, TitanHQ has been able to ensure that its products incorporate features to make life easier for MSPs, such as easy integration into MSPs management systems through the use of APIs to features rarely found in cybersecurity products – such as full white label versions ready for MSP branding and the ability to host the solutions within MSPs own environments.
Trade shows give the TitanHQ team the opportunity to meet face to face with prospective clients to discuss their email and web security needs and get face to face feedback from current customers that have already integrated TitanHQ products into their technology stacks.
The TitanHQ team kicked off the fall schedule of trade shows on September 12 at the Taylor Business Group BIG 2019 Conference at the Westin Hotel in Chicago, where members got to meet the TitanHQ team to discuss the new TitanShield program and discover how TitanHQ products can improve security for their clients while saving MSPs time and money.
At the same time, TitanHQ was at the CloudSec Europe 2019 Conference in London demonstrating WebTitan Cloud, SpamTitan Cloud, and ArcTitan to MSPs and cloud service providers.
If you were unable to attend either of these two events or did not get the chance to meet with the team, all is not lost. The fall schedule has only just commenced and there are still plenty of opportunities to meet the team to discuss your requirements and find out how TitanHQ products can meet and exceed your expectations.
Trade Events Attended by TitanHQ – Autumn, 2019
September 17, 2019
September 18, 2019
October 6-10, 2019
October 7-8, 2019
CompTIA EMEA Show
October 16-17, 2019
Canalys Cybersecurity Forum
October 21-23, 2019
October 30, 2019
MSH Summit North
October 30, 2019
IT Nation Evolve (HTG 4)
October 30, 2019
IT Nation Connect
November 5-7, 2019
If you plan on attending any of the above events this fall, be sure to come and visit the TitanHQ team and feel free to reach out ahead of the events for further information.
Rocco Donnino, Executive Vice President-Strategic Alliances, LinkedIn
Eddie Monaghan, MSP Alliance Manager, LinkedIn
Marc Ludden, MSP Alliance Manager, LinkedIn
Dryden Geary, Marketing Director
A new CAPTCHA phishing scam has been detected which is being used to trick users into downloading a malicious file that intercepts multi-factor authentication codes on a user’s smartphone. With the codes, hackers can perform a more extensive attack and gain access to a much wider range of resources such as email and bank accounts.
When a visitor lands on the phishing page, a check is performed to determine what device is being used. If the user is on an Android device, a malicious APK file is downloaded to their device. Any other platform will receive a zip file containing malware.
A fake version of the familiar Google reCAPTCHA is displayed on the phishing page. It closely resembles the legitimate version, although it does not support sound and the images do not change when they are clicked. The fake reCAPTCHA is housed on a PHP webpage and any clicks on the images are submitted to the PHP page, which triggers the download of the malicious file. This campaign appears to be focused on mobile users.
On an Android device, the malicious APK intercepts PIN codes from two-factor authentication messages, which allow the attackers to gain access to the user’s bank account. With these PIN codes, an email account can also be compromised, which would allow further accounts to be compromised by requesting password resets.
A successful attack could see several accounts used by an individual subjected to unauthorized access. Businesses are also attacked in a similar manner. Successful attacks on businesses could give the attackers access to huge volumes of sensitive company data and even infrastructure resources.
This method of delivering malware is nothing new and has been around since 2009. A CAPTCHA phishing campaign was detected in February 2018 attempting to download a malicious file, and a similar campaign was run in 2016.
A method of attack is adopted for a while then dropped. While it is possible to prepare the workforce for phishing attacks such as this through training, security awareness training alone is not enough as tactics frequently change, and new methods of attack are frequently developed.
As this attack shows, two-factor authentication is far from infallible. In addition to this method of obtaining 2FA codes, the SS7 protocol used to send SMS messages has flaws that can be exploited to intercept messages.
Security awareness training and 2FA are important, but what is required on top of these protections is a powerful anti-spam and anti-phishing solution. Such a solution will block phishing emails at the gateway and make sure they are not delivered to inboxes.
It is important to choose a solution that provides protection against impersonation attacks. Many phishing campaigns spoof a familiar brand or known individual. A solution that incorporates Domain-based Message Authentication, Reporting & Conformance (DMARC) will help to ensure that the sender of the message is genuine, by performing checks to make sure that the sender of the message is authorized to send messages from that domain.
Most anti-phishing solutions incorporate an anti-virus component that scans all incoming attachments for malware and malicious code, but cybercriminals are using sophisticated methods to evade detection by AV solutions. Files may include malicious code that is hard to detect. A sandbox is therefore required to execute suspicious attachments in a safe environment where they can be monitored for malicious activity. By testing attachments in the sandbox, malicious files can be identified and more genuine emails and attachments will arrive in inboxes.
SpamTitan incorporates these features and more. Together they help to ensure a catch rate in excess of 99.9%, with a low false positive rate of 0.03%. With SpamTitan in place, you will be well protected against phishing attacks such as the latest CAPTCHA scam.
A serious outage has affected the spam filtering service, OnlyMyEmail, leaving customers without spam protection for several days.
The spam filtering service, also known as MXDefender, suddenly stopped working on Thursday and customers have been left in the dark about what has happened. Many have taken to online forums and social media to find answers but have only found hundreds of other customers asking the same questions. Customers have not been able to submit support tickets, the website is down, and the phone lines have been jammed.
MSPs know all too well that their clients are vulnerable to attack while their spam filtering service is down. Without the filter in place, spam, phishing, and malware-laced emails can flood into inboxes. All it takes is for one employee to respond to one of those messages for a costly breach to occur.
Several MSPs on forum such as Spiceworks have expressed their frustration about the prolonged outage and have already had to move their clients to alternative service providers to ensure they are protected until the issues are resolved. Two large MSPs have already switched to SpamTitan as a result of the OnlyMyEmail outage.
TitanHQ has received many enquiries about SpamTitan since the OnlyMyEmail service went down, as customers seek an alternative solution to protect their inboxes from email threats and spam. Many have given up waiting for an answer from OnlyMyEmail.
If you are a managed service provider or business that has been affected by the outage, it is important to implement a replacement spam filtering solution as soon as possible. The failure to do so will leave you extremely vulnerable to attack.
TitanHQ has developed an award-winning anti-spam and anti-phishing solution that has been shown to block more than 99.9% of spam in independent tests.
The 2019 G2 Crowd Report on Email Security Gateways named SpamTitan the leader for customer satisfaction. 97% of users awarded the product 4 or 5 stars and 92% of users would recommend the product to others.
TitanHQ ranked top for quality of support with an overall score of 94% – 10% more than the average score for support. SpamTitan clearly outperformed products from likes of Cisco, Barracuda, Mimecast, and SolarWinds.
SpamTitan is available as a cloud-based solution or gateway solution running on a virtual machine on your own hardware. MSPs have a range of hosting options and the solution can be easily integrated into existing MSP systems using TitanHQ’s APIs.
If you want an easy to implement anti-spam solution that provides enterprise-class protection at an affordable SMB price, SpamTitan is the ideal choice.
Sign up for the free trial and you can be protected in minutes.
A new strain of ransomware has been identified which has been used in multiple attacks over the past few weeks.
All of the attack vectors used to distribute the ransomware are not yet known, but samples of the ransomware have been distributed via a spam email campaign.
The spam email campaign uses a tried and test format to deliver the ransomware payload. A Word document called Info_BSV_2019.docm is attached to emails with requests that the recipient open the document. In order for the contents to be displayed, the user is told they must enable macros. Enabling macros will launch code that downloads an executable file, which is renamed LooCipher.exe and is executed.
The ransomware will encrypt a standard range of file types, but instead of deleting the original files, they are retained as zero-byte files. Encrypted files are given the extension .lcphr.
The ransomware creates a file on the Windows Desktop called c2056.ini, which includes the unique ID number of the computer, the time limit for paying the ransom, and the Bitcoin wallet address for payment. The ransom note warns that deletion of the ini file will prevent file recovery.
Users are given 5 days to pay the ransom or the key to unlock files will be permanently deleted. The ransom is €300 ($330) in Bitcoin per device. No option is provided to test to see whether a file can be decrypted.
LooCipher ransomware may not be particularly polished, but it has already claimed several victims. Recovery will depend on an organization’s ability to restore files from backups. It is not clear whether the attackers hold valid keys to decrypt encrypted files.
Ransomware attacks have been increasing following a decline in popularity of ransomware with hackers in 2018. There have been high profile attacks on U.S. cities and ransoms and hundreds of thousands of dollars have been paid in ransoms. Ransomware attacks on healthcare organizations have increased, and several new strains of ransomware have emerged.
Recently the Department of Homeland Security warned of the risk of wiper malware attacks by Iranian threat actors, as tensions between the United States and Iran continue to increase.
These malware threats may be delivered by a variety of different methods, but spam email is the delivery vector of choice. Protecting against these malware threats requires an advanced spam filtering solution capable of precision control over incoming email and the ability to scan messages and analyze attachments for malicious code.
SpamTitan uses twin AV engines to identify known malware and a sandbox to analyze suspicious attachments to identify malicious actions and provides superior protection against malware, ransomware, viruses, botnets, and phishing attacks.
To find out more about how you can improve email security with SpamTitan, contact the TitanHQ team today.
Tension is rising between the United States and Iran following the downing of a U.S. Global Hawk surveillance drone close to the Strait of Hormuz and the recent mine attacks.
Less visual are the attacks on IT systems. The Washington post recently reported that the United States had conducted a successful cyberattack on the Islamic Revolutionary Guard Corps, part of the Iranian military, which is believed to have been involved in the mine attacks.
Iranian-affiliated hacking groups have conducted cyberattacks on U.S. industries and government agencies and those attacks are increasing in frequency. So much so that the Director of the U.S. Cybersecurity and Infrastructure Security Agency (CISA), Chris Krebs, sent out a warning on Twitter about the increased risk of attack.
“CISA is aware of a recent rise in malicious cyber activity directed at United States industries and government agencies by Iranian regime actors and proxies,” said Krebs.
Threat actors affiliated with Iran have been using wiper malware in targeted attacks on businesses, government agencies, industries, and infrastructure. Whereas ransomware encrypts files with the aim of receiving a ransom payment, the purpose of wiper malware is to permanently destroy data and wipe systems clean.
Wiper malware has previously been used in major attacks, some targeted, others less so. In 2012, Saudi Aramco, a Saudi Arabian oil firm, was attacked with a wiper malware variant called Shamoon. The malware wiped tens of thousands of computers.
More recently were the NotPetya attacks. While initially thought to be ransomware, it was later discovered there was no mechanism for file recovery and the malware was a wiper. Some companies were hit hard. The shipping firm Maersk suffered losses of around $300 million due to NotPetya. Global losses are estimated to be between $4-8 billion.
Hackers working for the Iranian regime commonly gain access to computers and servers through the use of phishing, spear phishing, credential stuffing, and password spraying.
“What might start as an account compromise, where you think you might just lose data, can quickly become a situation where you’ve lost your whole network,” warned Krebs.
As with ransomware, recovery from a wiper malware attack is reliant on backups, except there is no safety net as a ransom cannot be paid to recover data. It is therefore essential that a working copy of all data is maintained, with one copy stored securely off-site on a non-networked, non-internet exposed device.
Even with a working copy of data, recovery can be time consuming and costly. It is therefore important to ensure that solutions are in place to block the main attack vectors.
A spam filtering solution with advanced anti-malware capabilities is therefore required to block email-based attacks. A web filtering solution can prevent users from visiting malicious websites or inadvertently downloading malware and employees should be provided with security awareness training to help them recognize potential threats.
Standard cybersecurity best practices should be adopted such as ensuring strong password policies are implemented and enforced, multi-factor authentication is implemented, all software is kept up to date and patched are applied promptly. IT departments should also ensure permissions are set to the rule of least privilege.
A phishing campaign targeting university employees has already claimed several victims and has seen many email accounts compromised.
Emails are tailored to the institution and use a range of social engineering tricks to convince employees to click a link in the email and enter their Office 365 login credentials to access online content. The credentials are captured and used to gain access to university email accounts.
Once credentials have been obtained, a treasure trove of sensitive data can be plundered. Emails and email attachments contain personally identifiable information of staff, students, and parents, which can be used to commit identity theft and other fraudulent acts. Proprietary information can be obtained, along with details of contacts. The compromised accounts can also be used to conduct further phishing attacks on the university and externally on business contacts and other educational institutions.
Campaigns convincing users to install malware can give the attackers full control of university computers and a foothold to move laterally throughout the network. Access to university email accounts and backdoors in university computers are sold on the dark web, along with a range of stolen and forged university documents.
The healthcare industry is heavily targeted by cybercriminals due to the high value of health data. Health data is versatile and can be used for a multitude of fraudulent purposes. It also has a long-life span and can be used for much longer than financial information. Cybercriminals are also now realizing the potential rewards from attacks on universities. Student data is similarly versatile, and the wealth of data stored in university email accounts provides plenty of opportunities for profit.
Oregon State University is the latest university to announce it is the victim of a phishing attack. The Office 365 email account of an employee was compromised, through which the attacker had access to the records of 636 students. The account was used to send phishing emails to other entities throughout the United States.
Graceland University in Iowa and Southern Missouri State University recently announced that several email accounts had been compromised in recent phishing attacks, which would have allowed access to be gained to sensitive information.
It is unclear whether this is a single campaign or part of a wave of separate attacks on universities. What is clear is the attacks are increasing, so universities should take steps to improve email and web security.
Employees are being targeted so it is important to ensure that staff members are taught email security best practices and are shown how to identify phishing emails.
Technological defenses can also be improved to prevent malicious messages from arriving in Office 365 inboxes. As an additional protection, a DNS filter can be used to prevent users from accessing phishing websites and other known malicious web pages.
TitanHQ has developed powerful anti-phishing and anti-malware solutions for universities that help them protect against email and web-based attacks.
SpamTitan is a powerful anti-spam solution that incorporates DMARC authentication and sandboxing to provide superior protection against impersonation and malware attacks for Office 365 users.
WebTitan is a DNS filtering solution that prevents users from accessing known malicious websites, such as those used for phishing and distributing malware.
To improve Office 365 phishing defenses and better protect your email accounts and networks from malware attacks, contact TitanHQ for further information on these two powerful cybersecurity solutions for educational institutions.
The largest managed service provider conference of 2019 will be taking place in San Diego on 17-19 June.
DattoCon is the premier conference for MSPs, bringing together a plethora of vendors and industry experts to help MSPs learn business building secrets, gain invaluable product insights, and learn technical best practices. The networking and learning opportunities at DattoCon are second to none. DattoCon19 is certainly an event not to be missed.
TitanHQ is a Datto Select Vendor and a proud sponsor of DattoCon19. TitanHQ has developed cybersecurity solutions to exactly meet the needs of MSPs. All solutions area easy to implement and maintain and can be integrated into MSP’s existing systems via a suite of APIs. TitanHQ provides the web security layer to Datto DNA and D200 boxes and is the only third-party security company trusted to work with Datto.
The TitanHQ team will be on hand at the conference to discuss your email and web security needs and will offer practical advice to help you better serve the needs of your customers and get the very most out of TitanHQ solutions.
Visitors to the TitanHQ stand (booth 23) will have the opportunity to learn about TitanHQ’s exclusive TitanShield Program for MSPs. Through the TitanShield program, members have access to SpamTitan email security and phishing protection; the WebTitan DNS filter; and the ArcTitan email archiving solution. Around 2,000 MSPs have already signed up to the program and are using TitanHQ solutions to protect their clients.
If you currently use Cisco Umbrella to provide web and malware protection, you may be paying far more for security than is necessary and could well be struggling with product support. Be sure to speak to the team about the savings from switching and the support provided by TitanHQ. A visit will also be useful for MSPs that are currently supporting Office 365, as the team will explain how spam, phishing and malware protection can be enhanced.
TitanHQ Executive Vice President-Strategic Alliances, Rocco Donnino, will be on the panel for the new, Datto Select Avendors event on Monday. The event runs from 3PM to 4PM and brings together experts from several select companies who will help solve some of the epic problems faced by MSPs today.
Additional Benefits at DattoCon19
New TitanHQ customers benefit from special show pricing.
A daily raffle for a free bottle of vintage Irish whiskey.
Two DattoCon19 parties: TitanHQ and BVOIP are sponsoring a GasLamp District Takeover on Monday 6/17 and Wed, 6/19.
DattoCon19 will be taking place in San Diego, California on June 17-19, 2019
If you are not yet registered for the event you can do so here.
TitanHQ will be at booth 23
The use of ransomware to attack businesses continued to decline throughout 2018 after extensive use of the file-encrypting malware by cybercriminals in 2016 and 2017. In 2018, ransomware fell out of favor with cybercriminals, who turned to other forms of cybercrime to make money.
However, ransomware is seeing something of a resurgence in 2019. The latest Breach Insights Report from Beazley Breach Response Services shows ransomware attacks are increasing once again. In the first quarter of 2019, ransomware attack notifications from its clients increased by 105% from Q1, 2018. Ransom demands are also increasing.
The rise in attacks has continued in Q2. Attacks using MegaCortex ransomware surged in late April. The ransomware variant was first identified in January and was only used in a handful of attacks in the following three months, but in the last week in April, 47 confirmed attacks were reported.
Dharma ransomware attacks have similarly increased. According to Malwarebytes, the past two months have seen a 148% increase in attacks. The threat actors behind Dharma ransomware are now using a variety of methods to distribute their ransomware payload.
The most common method of distribution is phishing emails. Emails contain embedded hyperlinks that direct users to a malicious website where the ransomware payload is downloaded. Email attachments containing malicious scripts are also used to download the ransomware payload.
Attacks are also taking place via remote desktop protocol over TCP port 3389. Brute force attacks are conducted to gain access to a device then ransomware is deployed. Dharma ransomware has also been identified in fake antivirus software programs which are pushed via a variety of websites. Users are tricked into downloading fake AV software after receiving a fake alert about a malware infection that has been detected on the user’s device.
Ransomware has also been used in conjunction with other malware such as Emotet. Emotet was once a banking Trojan but has since morphed into a botnet, capable of stealing login credentials, propagating itself via email on an infected device, and is capable of downloading other malware payloads. Emotet has been used to distribute Ryuk ransomware.
There have been upticks in attacks using other ransomware variants and the popularity of ransomware continues to grow, with some industries targeted more than others. Healthcare organizations are an attractive target as access to patient data is critical for providing medical services. There is a higher probability of ransom demands being paid due to reliance on patient data.
A recent report from Recorded Future has confirmed that attacks on towns, cities, and local government systems are soaring. Its study confirmed that there were 169 attacks on county, city, or state government systems and police and sheriffs’ offices since 2013. There were 38 ransomware attacks in 2017, 53 in 2018, and 22 attacks have already occurred in 2019 and the year is not yet halfway through.
Akron, OH; Albany, NY; Jackson County and Cartersville, GA; and Lynn, MA, have all been attacked this year and the city of Baltimore, MA, has been struggling to recover from its attack for the past two weeks with many city services still disrupted.
The rise in attacks is understandable. The potential rewards from a successful attack are high, many victims have no alternative but to pay, and thanks to ransomware-as-a-service, attacks are easy to pull off and require little in the way of skill.
As long as the attacks continue to be profitable, they will continue. What businesses need to do is to make it much harder for the attacks to succeed and to ensure that if disaster does strike, recovery is possible without having to pay a ransom.
Recovery depends on viable backups of all critical files being available. That means regular backups must be made, those backups need to be tested to make sure files can be restored, and copies need to be stored securely where they cannot also be encrypted.
Remote Desktop Protocol is a weak point that is commonly exploited. If RDP is not required, it should be disabled. If disabling RDP is not an option, strong, complex passwords should be used and access should only be possible using a VPN.
To block web-based attacks, consider implementing a web filtering solution such as WebTitan which prevents users from visiting known malicious websites and downloading executable files types.
One of the primary methods of delivering ransomware is spam and phishing emails. An advanced spam filtering solution should be implemented to block malicious emails and ensure they are not delivered to end users’ inboxes. SpamTitan now incorporates a sandbox, which allows suspicious files to be executed in a secure environment where activities of the files can be safely analyzed for malicious actions. SpamTitan also scans outgoing mail for signs of infection with Emotet.
While these technical controls are important, you should not forget end users. By providing security awareness training and teaching end users how to recognize potential threats, they can be turned into a strong last line of defense.
Fortunately, with layered defenses you can make it much harder for ransomware attacks to succeed and can avoid becoming yet another ransomware statistic.
TitanHQ, the leading provider of spam filtering, web filtering, and email archiving solutions to SMBs and managed service providers (MSPs) has announced a new partner program has been launched: TitanShield.
The aim of the TitanShield Partner Program is to provide MSPs, cloud distributors, OEM partners, Wi-Fi providers, and Technology Alliance partners with all the tools and support they need to start offering TitanHQ solutions to their clients and to provide continued support.
The launch of the new program coincides with TitanHQ’s 20-year anniversary. For the past two decades, TitanHQ has been developing innovative cybersecurity solutions for SMBs and MSPs that serve the SMB market. The company started by developing anti-spam technologies for businesses in Ireland and has since grown into an award-winning global provider of cybersecurity solutions.
Over the course of the past year, TitanHQ has been working closely with partners to make it as easy as possible for them to sell, onboard, deliver, and managed advanced network security solutions directly to their client base. In fact, in the past 9 months, as a result of those efforts, TitanHQ has increased its partner base by 40%.
In addition to providing cutting edge cybersecurity solutions to protect against email and web-based attacks and meet compliance requirements, TitanHQ offers partners flexible pricing models, competitive margins, and a wealth of sales and technical resources to drive revenue growth.
Under the new partner program, all qualified partners will be assigned a dedicated account manager, a support team, and engineers. Partners also benefit from a full range of APIs that will enable them to incorporate TitanHQ products into their backend provisioning and management systems and will be provided with extensive sales enablement and marketing support, including lead generation resources.
“Our new TitanShield partner program allows us to separate partners into their specific areas so that we can make sure they are receiving best practices, simple pricing models and focused information for the markets and customers they serve,” explained TitanHQ Executive VP of Strategic Alliances, Rocco Donnino “Our program takes a unique and strategic approach for our partners and can be customized to fit all business models.”
MSPs and cloud providers who have not yet started offering TitanHQ solutions to their clients can find out more about the TitanShield program by emailing the team at firstname.lastname@example.org
Cybercriminals are constantly coming up with new scams to convince people to part with their login credentials or install botnets, viruses, malware, or ransomware.
Email is one of the easiest ways to get these scams out to the masses, accompanied with a good hook to get the user to open the message. Various tactics are used to achieve the latter, one of the most common being fear. Scaring people into taking action is very effective. A recently identified campaign is a good example. It uses fear of a flu pandemic to get users to take action.
According to the U.S. Centers for Disease Control and Prevention, flu killed about 80,000 in the 2017 to 2018 season, which was a record year for flu deaths. The previous record in the past three decades was beaten by 24,000.
For any phishing email to stand a good chance of fooling large numbers of people, the emails must be credible. This campaign provides that credibility by spoofing the CDC. The subject lines used in the campaign warn of a flu pandemic, and the email addresses used and the logos in the message body make the messages appear to have genuinely been sent by the CDC.
The message included an attachment – named Flu Pandemic Warning – provides important information that users need to know to prevent infection and stop the disease from spreading. The fear of contracting flu combined with the realistic looking emails make it likely that this campaign will fool many individuals.
That document contains malicious code that downloads and runs GandCrab ransomware v5.2, for which there is currently no free decryptor. Once downloaded, GandCrab ransomware will encrypt files on the infected computer preventing them from being accessed. The average ransom demand is $800 per infected computer.
In order for the malicious code to download the ransomware, the content must be enabled. In the message body, recipients are told that in order to view all the information in the document they must enable content. This prior instruction is intended to get the user to click ‘enable content’ quickly when the document is opened, rather than to stop and think.
All users should be alert to these kind of email scams. Caution should be exercised before opening any email attachment, no matter how urgent the message appears to be. Any unsolicited email should be carefully checked as there will usually be signs that indicates all is not what it seems.
Businesses are particularly at risk and can suffer major losses as a result of ransomware attacks, especially when several employees are fooled by these email scams.
Signature-based email defenses were once effective at blocking malware, but malware developers are constantly releasing new versions that have never before been seen. Signature-based AV software struggles to maintain pace and is not effective against zero-day malware variants and malicious code that downloads the malware.
End user training certainly goes a long way and can help to prevent mass infections, but what is really needed is an advanced anti-phishing solution that blocks phishing emails and email scams at source before they are delivered to inboxes. That is an area where TitanHQ can help.
To protect against email-based attacks, TitanHQ developed SpamTitan – A highly effective anti-phishing and anti-spam solution with advanced features that provide superior protection against phishing and malware attacks.
In addition to dual anti-virus engines, SpamTitan incorporates a wide range of checks to distinguish malicious emails from genuine messages. Recently, Spamtitan has had two new features incorporated: DMARC email authentication and sandboxing. DMARC helps to ensure that spoofed email messages, such as those that appear to have been sent by the CDC, are identified as scams and are blocked. Sandboxing is important for protecting against zero-day malware threats and malicious downloaders.
Potentially malicious attachments are executed and analyzed in a Bitdefender-powered sandbox, where the actions performed by malware and malicious code can be assessed without causing harm. When malicious code is detected it is blocked across all users’ inboxes.
With SpamTitan in place, businesses will be well protected against campaigns such as this. For further information on TitanHQ’s award-winning anti-spam solution, for a product demonstration, or to register for a free trial, contact the TitanHQ team today and take the first step toward making your email channel much more secure.
SpamTitan, TitanHQ’s business email security solution, has been named leader in the Spring G2 Crowd Grid Report for Email Security Gateways.
G2 Crowd is a peer-to-peer review platform for business solutions. G2 Crowd aggregates user reviews of business software and the company’s quarterly G2 Crowd Grid Reports provide a definitive ranking of business software solutions.
The amalgamated reviews are read by more than 1.5 million site visitors each month, who use the reviews to inform software purchases. To ensure that only genuine reviews are included, each individual review is subjected to manual review.
The latest G2 Crowd Grid Report covers email security gateway solutions. Gateway solutions are comprehensive email security platforms that protect against email-based attacks such as phishing and malware. The email gateway is a weak point for many businesses and it is one that is often exploited by cybercriminals to gain access to business networks. A powerful and effective email gateway solution will prevent the vast majority of threats from reaching end users and will keep businesses protected.
To qualify for inclusion in the report, email gateway solutions needed to scan incoming mail to identify spam, malware, and viruses, securely encrypt communications, identify and block potentially malicious content, offer compliant storage through archiving capabilities, and allow whitelisting and blacklisting to control suspicious accounts.
For the report, 10 popular email security gateway solutions were assessed from Cisco, Barracuda, Barracuda Essentials, Proofpoint, Mimecast, Symantec, McAfee, Solarwinds MSP, MobileIron, and TitanHQ. Customers of all solutions were required to give the product a rating in four areas: Quality of support, ease of use, meets requirements and ease of administration.
TitanHQ the leader in business email security, today announced it has been recognized as a leader in the G2 Crowd Grid? Spring 2019 Report for Email Security.
TitanHQ’s SpamTitan was named leader based on consistently high scores for customer satisfaction and market presence. 97% of users of SpamTitan awarded the solution 4 or 5 stars out of 5 and 92% said they would recommend SpamTitan to others.
SpamTitan scored 94% for quality of support and meeting requirements. The industry average in these two areas was 84% and 88% respectively. The solution scored 92% for ease of use against an industry average of 82%, and 90% for ease of admin against an average value of 83%.
“TitanHQ are honored that our flagship email security solution SpamTitan has been named a leader in the email security gateway category,” said Ronan Kavanagh, CEO, TitanHQ. “Our customers value the uncompromised security and real-time threat detection. The overwhelmingly positive feedback from SpamTitan users on G2 Crowd is indicative of our commitment to ensuring the highest levels of customer success.”
If you want to improve email security without breaking the bank and want a solution that your IT staff will like using, SpamTitan is the ideal choice.
SpamTitan is available on a 100% free trial to allow you to try before committing to a purchase; however, if you have any questions about the solution, contact the TitanHQ team who will be happy to help and can schedule a product demonstration.
Current users of the SpamTitan email security solution and SMBs and MSPs that are considering implementing SpamTitan or offering it to their clients are invited to join a webinar in which TitanHQ will explains the exciting new features that have recently been incorporated into the anti-phishing and anti-spam solution.
SpamTitan has recently received a major update that has seen the incorporation of DMARC email authentication to better protect users from email impersonation attacks and the addition of a new Bitdefender-powered sandbox. The sandbox allows users to safely assess email attachments for malicious actions, to better protect them against zero-day malware and other malicious software delivered via email.
The webinar will explain these and other features of SpamTitan in detail and the benefits they offer to customers, including how they better protect SMBs and SMEs from phishing, spear phishing, spoofing, ransomware, malware, and zero-day attacks.
The webinar will also explain why SpamTitan is the leading email security solution for managed service providers serving the SMB and SME market and how the solution can help to enhance security for their clients and can easily be slotted into their service stacks.
The webinar will be taking place on Thursday April 4, 2019 at 12pm, EST and will last approximately 30 minutes.