Cybersecurity Advice

Our cybersecurity advice section provides comprehensive information about the latest online security threats – not only the threats from unfiltered spam emails, but also the risks present on the Internet from malvertising and vulnerable websites onto which malware exploit kits may have been loaded by cybercriminals.

We also provide advice on the precautions that can be taken to heighten cybersecurity defenses and mitigate the risk of inadvertently downloading an infection. The message throughout all of our cybersecurity advice is to protect your network and WiFi systems with an email spam filter and web content control solution.

Why Change from Cisco Umbrella to WebTitan?

Web filtering is important for protecting users from web-based threats and for controlling what users can do online. There are many choices of web filtering solutions, including Cisco Umbrella. While the latter is popular, many businesses and organizations are now changing from Cisco Umbrella to WebTitan.

In this post we explain some of the main benefits of changing from Cisco Umbrella to WebTitan and illustrate this with an example from the education sector.

Web Filtering for Schools and Libraries and CIPA Compliance

Web filters are a requirement of the Children’s Internet Protection Act (CIPA). CIPA was enact by congress in 2000 and is concerned with protecting minors from harmful website content such as pornography. CIPA requires schools and libraries to implement an Internet safety policy that addresses the safety and security of minors online.

To comply with CIPA, measures must be introduced to block access to obscene content, child pornography, and other web content that is considered to be harmful to minors. Additionally, schools must educate minors about appropriate online behavior and monitor the online activities of minors.

While there are many choices of web filters for schools that can help them comply with CIPA, not all solutions are created equal. While it is usually easy to block access to harmful content, with some solutions monitoring user activity can be difficult and time consuming.

Why Did Saint Joseph Seminary College Change from Cisco Umbrella to WebTitan?

There is no doubt that Cisco has developed a powerful web filtering solution in Umbrella that can offer protection from web-based threats and allow content control, but the solution is not without its drawbacks.

One of the main downsides is usability, especially monitoring the online activities of users, something that is particularly important for CIPA compliance. It was proving to be particularly difficult for Saint Joseph Seminary College, which needed to quickly identify attempts by students to access restricted content.

“I don’t need rounded corners and elegant fonts when I am trying to see who has been visiting dangerous websites.  I need to clearly see domain names and internal IPs,” explained Saint Joseph Seminary College IT Director Todd Russell. “In my opinion, after Cisco bought OpenDNS, they made some major changes to the UI which made it virtually useless for quickly looking through blocked traffic for signs of particular types of usage.” The complexity of the user interface made the solution unpopular with IT staff and the complexity was jeopardizing security.

Ease of use was a major problem, but the troubles didn’t end there. There was also the issue of cost. “We found that once Cisco bought OpenDNS, they began upping the Umbrella pricing every year at renewal time. Despite the repeated price increases, the service was not improving and there was no additional value offered,” explained Russell.

Cost and usability issues prompted Russell to look for a Cisco Umbrella alternative. After assessing various Cisco Umbrella alternatives, the decision was taken to switch from Cisco Umbrella to WebTitan.  “It didn’t take long to realize that WebTitan was the best alternative for an efficient, cost-effective, and easy to use filtering solution to replace Cisco Umbrella,” explained Russell.

“I am able to quickly scan an entire previous day of blocked traffic and take a closer look at the full traffic on any users that raise a concern in a matter of minutes. This has saved me an enormous amount of time when I need to examine a user’s traffic, but it has also made it possible for me to keep close tabs on our traffic.” All the information required was accessible with just two clicks.

In terms of time savings gained from using WebTitan and the lower cost of running the solution, the college has been able to make significant cost savings as well as identify and remediate issues immediately, which means greater safety and security for students.

Are You Looking for an Alternative to Cisco Umbrella?

If you are currently using Cisco Umbrella and are frustrated with the interface and are unable to easily get the information you need, or if you are looking for a lower-cost alternative to Cisco Umbrella that will not jeopardize security, you have nothing to lose by evaluating WebTitan.

Contact the TitanHQ team today and you can arrange a product demonstration and set up a free trial of the full solution to see for yourself the difference it makes.

In the words of Todd Russell, “That brief demo was all I needed to know that WebTitan would serve my needs much better than Umbrella and I have been thrilled with the improvements to my workflow since switching over.”

How to Improve Wireless Access Point Security

It is straightforward to implement security controls to protect wired networks, but many businesses fail to apply the same controls to improve WiFi security, often due to a lack of understanding about how to improve wireless access point security. In this post we cover some of the main threats associated with WiFi networks and explain how easy it can be to improve wireless access point security.

Wireless Access Points are a Security Risk

Most businesses now apply web filters to control the types of content that can be accessed by employees on their wired networks but securing wireless networks can be more of a challenge. It is harder to control and monitor access and block content on WiFi networks.

Anyone within range of the access point can launch an attack, especially on public WiFi hotspots which have one set of credentials for all guest users. It is therefore essential that controls are implemented to improve wireless access point security and protect users of the WiFi network.

WiFi Security Threats

A single set of credentials means cybercriminals are afforded a high degree of anonymity. That allows them to use WiFi networks to identify local network vulnerabilities virtually undetected. They could conduct brute force attacks on routers, for example, or use WiFi access to inject malware on servers that lack appropriate security. If access is gained to the router, attacks can be launched on connected devices, and malware can be installed on multiple end points or even POS systems to steal customers’ credit/debit card information.

The cyberattack on Dyn is a good example of how malware can be installed and used for malicious purposes. The DNS service provider was attacked which resulted in large sections of the Internet being made inaccessible. A botnet of more than 100,000 compromised routers and IoT devices was used in the attack.

Man-in-the-Middle attacks are also common on Wi-Fi networks. Any unencrypted content can be intercepted, such as if information is exchanged between a user and a HTTP site, rather than HTTPS, if a VPN is not used.

Public WiFi networks are often used for all manner of nefarious purposes due to the anonymity provided. If users take advantage of that anonymity to access illegal content and download child pornography or perform copyright infringing downloads of music, films, and TV shows from P2P file sharing sites, an investigation would center on the hotspot provider. Questions would likely be asked about the lack of security controls to prevent illegal website access.

The Easy Way to Improve Wireless Access Point Security

The easy way to improve wireless access point security is a web filtering solution. Web filtering solutions are usually implemented by businesses to secure wired networks, but solutions also exist to improve wireless access point security.

A web filter forms a barrier between the users of the network and the Internet. Controls can be applied to stop users from accessing dangerous, illegal, or inappropriate website content. Even if each user has their own access controls, without a web filter, users will still be vulnerable to malware attacks and phishing attempts and the hotspot provider may be liable for illegal activities over the WiFi network.

There are two ways of implementing WiFi web filtering to improve wireless access point security. One is to rely on a list of categorized domain names and use that to control content. The other is DNS-layer web filtering, which uses the DNS lookup process that is required before any user is directed to a website after entering the domain name into their browser. The DNS server turns the domain name into an IP address to allow the web page to be found.

Why DNS Filtering is Best Way to Improve Wireless Access Point Security

The main difference between the two types of web filtering is the point at which access is blocked. With a traditional web filter, content is first downloaded before it is blocked, which is a risk. With DNS-layer filtering, content is blocked during the lookup process before content is downloaded.

If content is downloaded before being blocked, this will naturally have an impact on available bandwidth. DNS-layer filtering has no impact on bandwidth, since the content is blocked before it is downloaded.

DNS filtering does not need to be integrated with other systems and it works across all devices and operating systems, since they all use DNS servers to access websites.

DNS filtering is also quick and easy to implement. No appliances need to be purchased, hardware doesn’t need to be upgraded, and no software downloads are required. A simple change to the DNS is all that is required to point it to the provider’s DNS server. It is also much easier to maintain. No software updates are necessary and, in contrast to other security solutions, no patching is required. It is all handled by the service provider.

WebTitan Cloud for WiFi – The Leading Wireless Access Point Security Solution

TitanHQ has set the standard for WiFi security with WebTitan Cloud for WiFi. WebTitan Cloud for WiFi gives businesses the opportunity to implement bulletproof WiFi security to protect end users from online threats, block malware downloads, and carefully control the content that can be accessed by wireless network users.

Businesses that run WiFi hotspots can quickly and easily implement the solution and let TitanHQ secure their WiFi networks and provide the massive processing power to fight current and emerging web-based threats. With WebTitan Cloud for WiFi, businesses can instead concentrate on profit-generating areas of the business.

If you want to improve wireless access point security, contact TitanHQ for further information on WebTitan cloud for WiFi. Our security experts will be happy to schedule a product demonstration and set up for a free trial.

Internet Filtering to Improve Employee Productivity

In this post we explore the use of Internet filtering to improve employee productivity, including statistics from recent surveys that show how many companies are now choosing to control employee Internet access more carefully.

Employee Productivity Falls on Black Friday and Cyber Monday

The staffing firm Robert Half Technology recently conducted a survey on 2,500 chief information officers (CIOs) across 25 metropolitan areas in the United States and more than 1,000 U.S. officer workers over 18 years of age to determine how Black Friday and Cyber Monday affect employee productivity.

The results of the survey provide an indication on what goes on throughout the year, but Black Friday and Cyber Monday were studied as they are the two busiest days for online shopping. The survey results show that three quarters of employees spent at least some of Cyber Monday shopping online on a work device. Four out of 10 workers said they spent more than an hour looking for bargains online on Cyber Monday while they were at work. 23% said they were expecting to spend even longer than that this year.

46% of workers said they would be online shopping on their work computers during their lunch hour and breaks, but 29% said they would be shopping throughout the day and would be keeping browser tabs open. 20% of workers said they would do online shopping at work in the morning.

While policies on accessing pornography may have been made crystal clear, online shopping is something of a gray area. 31% of employees were not aware of their company’s stance on online shopping on work devices. 43% said their employers permit it and 26% said it is not permitted.

The survey of CIOs shows 49% of companies allow online shopping within reason but that they monitor employee Internet use. 22% said they allow totally unrestricted Internet access while 29% have implemented solutions to block access to online shopping sites.

In June 2018, Spiceworks published the results of a survey that showed 58% of organizations actively monitor employee Internet activity and 89% of organizations use Internet filters to block at least one category of Internet content.

Most surveyed companies use Internet filtering to improve employee productivity. While only 13% block online shopping sites, many companies block other productivity-draining sites such as social media, gaming, gambling and dating sites.

Internet filtering to improve employee productivity is important, but the majority of companies are flexible when it comes to employee Internet use for personal shopping, provided employees keep it to a reasonable level.

Monitoring Employee Internet Access to Prevent Abuse

Many businesses use Internet filtering to improve employee productivity and enforce acceptable usage policies. Some control Internet access with an iron fist, others are much more permissive.

Regardless of the controls that are put in place, Internet filters also allow employers to keep close tabs on their employees’ Internet activity. An internet filter is a useful tool for monitoring employees, not just enforcing company policies.

Internet filters allow employers to easily check employee Internet use while maintaining a relatively permissive controls. This allows them to take action when individuals are abusing Internet access. Monitoring is easy as reports can be generated on user, group, or organization-wide activity while providing information on browsing activity in real time. Reports can also be automatically generated and sent to department heads or IT security teams.

Different controls can be applied to different user groups and time-based controls can be set, for instance, only permitting online shopping during lunch hours or other scheduled breaks. Such controls would be useful for stopping the 20% of workers that do their online shopping at work in the morning which, in many businesses, is the most important part of the day when productivity needs to be high.

Since controls can be applied for different types of Internet content, security can be maintained by blocking access to high risk sites and illegal or totally unacceptable content all of the time, while restrictions on other categories of content can be eased during relatively quiet periods.

In short, Internet filters should not be viewed just as a way of restricting employee Internet access, but as a tool for the management of Internet use to improve security and enjoy productivity gains while giving employees some flexibility.

How TitanHQ Can Help

Not all Internet filters offer businesses the highly granular controls that are necessary to carefully control Internet content. Many lack flexibility and have difficult to use interfaces.

Applying and managing Internet filters should be an easy process, which is why TitanHQ developed the WebTitan suite of products. WebTitan Gateway, WebTitan Cloud, and WebTitan Cloud for WiFi have been developed to make Internet filtering a simple process, while giving businesses the ability to precisely control employee Internet access to achieve productivity gains and improve security.

What Makes WebTitan the Ideal Choice for Businesses

Listed below are some of the key features of WebTitan that are often found lacking in other business Internet filtering solutions.

  • No hardware purchases necessary
  • No software downloads required
  • Quick and easy set up and application of Internet policies
  • Highly granular controls allow flexible policies to be applied
  • Links with Active Directory and LDAP allowing easy application of organization, department, group, or user-level Internet controls
  • Easily block content through 53 pre-defined categories and 10 customizable categories
  • Keyword-based filtering controls
  • Time-based filtering
  • SSL inspection
  • Dual anti-virus engines provide leading AV protection
  • Excellent protection from phishing websites
  • An intuitive web-based user interface places all information and controls at your fingertips
  • Highly scalable
  • Protect wired and wireless networks, including protection/content controls for off-site workers
  • Provides full visibility of network usage
  • Full reporting suite, including group and user activity, real time browsing activity, report scheduling, and real-time alerts

If you want to use Internet filtering to improve employee productivity, enforce acceptable usage policies, and improve security by blocking web-based threats, WebTitan is the ideal solution.

For more information on WebTitan and advice on the best option to suit the needs of your business, contact the TitanHQ team today. Our experts will be happy to book a product demonstration and help you take advantage of a free trial of the full product to see the solution in action and discover the difference it makes.

Dunkin Donuts Data Breach Highlights Risks of Password Reuse

A credential stuffing attack has led to a Dunkin Donuts data breach which has seen some customer data compromised. While the breach was limited and most attempts to access customers’ DD Perks accounts were blocked, the incident does highlight the risks of password reuse.

It is unclear exactly how many customers have been affected, but for certain customers, the attackers may have gained access to their DD perks accounts – The loyalty program run by the donut company. The Dunkin Donuts data breach was limited to first and last names, email addresses, DD Perks account numbers, and QR codes.

The method used to gain access to customers DD perks accounts was unsophisticated, cheap to conduct, and in the most part can be conducted automatically. Low cost and little effort makes for a winning combination for hackers.

The Dunkin Donuts data breach did not involve internal systems and no credentials were stolen from the donut giant. Customers’ usernames (email addresses) and passwords were obtained from security breaches at other companies. Those usernames and passwords were then utilized in an automated attack on Dunkin Donuts customers’ DD Perks accounts. Dunkin Donuts has performed a password reset and affected users will be required to choose a new password. New DD Perks account numbers will be given to affected customers and their card balances will be transferred to the new account.

Since Dunkin Donuts did not expose any passwords and its systems remained secure, the only individuals that will have been affected are those that have used the same password for their DD Perks account that they have used on other online platforms.

The Risks of Password Reuse

Hackers obtain credentials from multiple data breaches, compile the data to create a list of passwords that have previously been used with a specific email address, then conduct what is known as a credential stuffing attack. Multiple login attempts are made using the different passwords associated with an email address.

The Dunkin Donuts data breach demonstrates the importance of good password hygiene and the risks of password reuse. Every user account must be secured with a strong, unique password – One that has not been used with a particular email address or username in the past and is not shared across multiple platforms.

If any online platform experiences a data breach and credentials are obtained, only the account at the breached entity will be compromised.

Naturally, using different passwords for each account means users are required to have scores of unique passwords for their work and personal accounts and remembering strong passwords can be difficult. That is why so many people reuse passwords on multiple accounts or recycle old passwords.

To avoid having to remember so many passwords it is advisable to use a password manager to generate strong passwords and store them. Of course, the password manager account must be secured with a very strong password or long pass phrase as if that account is breached, al passwords will be compromised.

WiFi Filtering and Protecting Your Brand

There are many reasons why businesses should implement a WiFi filtering solution, but one of the most important aspects of WiFi filtering is protecting your brand.

The Importance of Brand Protection

It takes a lot of hard work to create a strong brand that customers trust, but trust can easily be lost if a company’s reputation is damaged. If that happens, rebuilding the reputation of your company can be a major challenge.

Brand reputation can be damaged in many ways and it is even easier now thanks to the Internet and the popularity of social media sites. Bad feedback about a company can spread like wildfire and negative reviews are wont to go viral.

Smart business owners are proactive and take steps to protect their digital image. They are quick to detect and enforce online copyright infringements and other forms of brand abuse. They monitor social media websites and online forums to discover what people are saying about their company and how customers feel about their products and services. They also actively manage their online reputation and take steps to reinforce their brand image at every opportunity.

Cyberattacks Can Seriously Damage a Company’s Reputation

One aspect of brand protection that should not be underestimated is cybersecurity. There are few things that can have such a devastating impact on the reputation of a company as a cyberattack and data breach. A company that fails to secure its POS systems, websites, and network and experiences a breach that results in the theft of sensitive customer data can see their reputation seriously tarnished. When that happens, customers can be driven to competitors.

How likely are customers to abandon a previously trusted brand following a data breach? A lot more than you may think! In late 2017, the specialist insurance services provider Beazley conducted a survey to find out more about the impact of a data breach on customer behavior. The survey was conducted on 10,000 consumers and 70% said that if a company experienced a data breach that exposed their sensitive information they would no longer do business with the brand.

WiFi Filtering and Protecting Your Brand

The use of Wi-Fi filtering for protecting your brand may not be the first thing that comes to mind when you think about brand protection, but it should be part of your brand protection strategy if you offer WiFi access to your customers or provide your employees with wireless Internet access.

It is essential for businesses to take steps to ensure their customers are protected and are not exposed to malware or phishing websites. If a customer experiences a malware infection or phishing attack on your WiFi network the fallout could be considerable. If your employees download malware, they could give hackers access to your network, POS system, and sensitive customer data. If you offer free Wi-Fi to your customers, you need to make sure your Wi-Fi network is secured and that you protect your customers from malicious website content.

One of the most important aspects of WiFi filtering for protecting your brand is preventing your WiFi access points from being used for illegal activities. Internet Service Providers can shut down Internet access over illegal activities that take place over the Internet. That will not only mean loss of WiFi for customers but could see Internet access lost for the whole company. Your company could also face legal action and fines.

If WiFi users can access pornography and other unacceptable content, a brand can be seriously tarnished. Imagine a parent discovers their child has seen pornography via your WiFi network – The failure to prevent such actions could be extremely damaging. WiFi filters allow businesses to carefully control the content that can be accessed on their network and prevents customers from viewing harmful web content.

WebTitan Cloud for WiFi – The Easy Way to Secure Your WiFi Access Points

Implementing a WiFi filter to protect your brand and provide safe and secure Internet access for your employees and customers is a quick and easy process with WebTitan Cloud for WiFi.

WebTitan Cloud for WiFi is a powerful, yet easy to use web filtering solution for WiFi hotspots that requires no hardware purchases or software downloads. WebTitan Cloud for WiFi can be implemented and configured in just a few minutes. No technical skill required.

WebTitan Cloud for WiFi is highly scalable and can protect any number of access points, no matter where they are located. If you have business premises in multiple locations, or in different countries, WebTitan Cloud for WiFi will protect all of your access points via an intuitive web-based user interface.

WebTitan Cloud for WiFi protects against online threats, allows businesses to carefully control the types of content that WiFi users can access, allows businesses to control bandwidth use, and gives them full visibility into network usage.

If you have yet to implement a WiFi filter on your hotspots, give TitanHQ a call today for details of pricing, to book a product demonstration, and register for a free trial.

DNS Web Filtering for MSPs – Improve Security for Your Clients and Your Bottom Line

DNS web filtering for MSPs is an easy way to improve security for your clients, save them money, and boost your profits. This post explains the benefits of a DNS-level web filter for MSPs and their clients.

DNS web filtering is a great way for MSPs to boost profits, save clients money, and better protect them from cyber threats. Web filtering is an essential cybersecurity measure that businesses of all sizes should be using as part of their arsenal against malware, ransomware, botnets and phishing attacks. However, many MSPs fail to include web filtering in their security offerings and consequently miss out on an important income stream: One that requires little effort and generates regular monthly income.

What Are the Benefits of Web Filtering?

There are two main benefits of web filtering: Enforcing Internet usage policies and cybersecurity. Employees need to be able to access the Internet for work purposes, but many employees spend a considerable percentage of their working day accessing websites that have no work purpose. Cyberslacking costs businesses dearly. Businesses that do not filter the Internet will be paying their employees to check personal mail, view YouTube videos, visit dating websites, and more. A web filter will help to curb these non-productive activities and will also prevent employees from accessing inappropriate or illegal web content and avoid legal and compliance issues.

A recent study by Spiceworks revealed the extent of the problem. 28% of employees at large companies (more than 1,000 employees) spend more than four hours a week on personal Internet use and the percentages increase to 45% for mid-sized businesses and 51% for small businesses. The difference in those figures reflects the fact that more large businesses have implemented web filters. 89% of large companies have implemented a web filter to curb or prevent personal Internet usage and, as a result, benefit from an increase in productivity of the workforce.

Web filtering is essential in terms of cybersecurity. The Spiceworks study revealed 90% of large companies use a web filter to block malware and ransomware infections. A web filter prevents employees from accessing websites known to be used for phishing and those that host malware.

The Spiceworks study showed just how important a web filter is in this regard. 38% of companies had experienced at least one security incident in the past year as a result of employees visiting web pages for personal use, most commonly webmail services and social media channels.

Additional benefits of web filtering include improving network performance and ensuring sufficient bandwidth is available for all users – by blocking access to bandwidth-heavy online activities such as gaming and video streaming.

From the productivity gains alone, a web filter will pay for itself. Add in the costs that are saved by preventing malware and phishing attacks and use of a web filter really is a no brainer.

Why DNS Web Filtering for MSPs is the Way Forward

MSPs have three main web filtering options open to them. An appliance-based web filter, a virtual appliance or software solution, or a DNS filter. DNS web filtering for MSPs is usually the best choice.

DNS web filtering for MSPs avoids the need for hardware purchases so there is not an initial high cost for clients or for the MSP, since a powerful appliance does not need to be installed in an MSP’s own data center. DNS web filtering for MSPs means no site visits are necessary to install the solution as no hardware is required and no software downloads are necessary. DNS web filtering is not restricted by operating systems and is hardware independent, and since there are no clients to install, there will not be any installation issues. A DNS web filter also doesn’t have any impact on Internet speed.

A SaaS DNS web filtering solution, such as WebTitan Cloud, allows MSPs to deploy the web filter for their clients in a few minutes. All that is required is to direct clients’ DNS the cloud-based filter.

DNS web filtering for MSPs is easy to implement, simple to use, requires little management, and with WebTitan Cloud, MSPs benefit from generous margins. Improving clients’ security posture and helping them make important productivity gains could not be easier.

Why WebTitan Cloud is the Best Choice for MSPs

WebTitan Cloud has been developed to meet the needs of the SMB marketplace but with MSPs firmly in mind. WebTitan includes a full suite of pre-configured reports (with scope for customization) to allow MSPs to show their clients the sites that have been blocked and what employees have been up to online. The reports give MSP clients total visibility into their web traffic and highlight problem areas and show trends affecting network performance. The reports can be automated and sent directly to clients with no MSP involvement.

Some of the key benefits of TitanHQ’s DNS web filtering for MSPs are detailed below:

  • WebTitan Cloud can be hosted by TitanHQ or by MSPs in a private cloud
  • WebTitan Cloud includes APIs to integrate with auto-provisioning, billing, and monitoring systems
  • MSPs do not need to become an ISP to use the service
  • WebTitan Cloud is scalable to hundreds of thousands of users
  • WebTitan Cloud includes multiple management roles
  • New customers can be added and configured in minutes
  • WebTitan Cloud can be supplied in white-label form ready for an MSP’s logos and UI color schemes
  • MSPs benefit from industry-leading customer service
  • Highly competitive pricing and aligned monthly billing

If you have yet to start offering web filtering to your clients or if you are unhappy with the usability or cost of your current solution, contact TitanHQ’s MSP Alliance team today for full product details, details of pricing, to book a product demonstration and register for a free trial.

Ransomware is the Biggest Cyber Threat to SMBs

The biggest cyber threat to SMBs is ransomware, according to Dato’s State of the Channel Report. While other forms of malware pose a serious risk and the threat from phishing is ever present, ransomware was considered to be the biggest cyber threat to SMBs by the 2,400 managed service providers that were polled for the study.

Many SMB owners underestimate the cost of mitigating a ransomware attack and think the cost of cybersecurity solutions to prevent attacks, while relatively low, are not justified. After all, according to Datto, the average ransom demand is just $4,300 per attack.

However, the ransom payment is only a small part of the total cost of mitigating an attack. The final cost is likely to be ten times the cost of any ransom payment. Datto points out that the average total cost of an attack on an SMB is $46,800, although there have been many cases where the cost has been far in excess of that amount.

One of the most common mistakes made by SMBs is assuming that attacks will not occur and that hackers are likely to target larger businesses with deeper pockets. The reality is SMBs are being targeted by hackers, as attacks are easier to pull off. SMBs tend not to invest heavily in cybersecurity solutions as larger businesses.

Anti-Virus Software is Not Effective at Preventing Ransomware Attacks

Many SMB owners mistakenly believe they will be protected by anti-virus software. However, the survey revealed that 85% of MSPs said clients that experienced a ransomware attack had anti-virus solutions installed. Anti-virus software may be able to detect and block some ransomware variants, but since new forms of ransomware are constantly being developed, signature-based cybersecurity solutions alone will not offer a sufficient level of protection.

Many SMBs will be surprised to hear just how frequently SMBs are attacked with ransomware. More than 55% of surveyed MSPs said their clients had experienced a ransomware attack in the first six months of this year and 35% experienced multiple attacks on the same day.

Some cybersecurity firms have reported there has been a slowdown in ransomware attacks as cybercriminals are increasingly turning to cryptocurrency mining. While that may be true for some cybercriminal gangs, the ease of conducting attacks using ransomware-as-a-service means many small players have started attacking SMBs. That is unlikely to change.

92% of surveyed MSPs said they thought ransomware attacks would continue at current levels or even increase throughout this year and next.

Ransomware attacks are even being conducted on Apple operating systems. In the past year, there has been a five-fold increase in the number of MSPs who have reported ransomware attacks on macOS and iOS operating systems.

“Not only have ransomware attacks increased in recent years, but the problem may even be bigger than we know, as many attacks go unreported,” explained Jeff Howard, Founder and Owner, of the Texas MSP Networking Results. Datto suggests that only one in four attacks are reported to law enforcement.

How to Protect Against SMB Ransomware Attacks

To protect against ransomware attacks, businesses need to implement a range of solutions to block the most common attack vectors. To block email-based attacks, advanced spam filtering technology is required, and end user security awareness training is essential. To block ransomware downloads from malicious websites, web filtering software should be implemented.

Business continuity and disaster recovery technology should be implemented to ensure that a quick recovery is possible in the event of an attack, and naturally intelligent backing up is required to ensure files can be recovered without paying a ransom.

MSPs need to explain the risks to SMBs, along with the solutions that need to be installed to prevent attacks and the likely cost of recovery. Many businesses are shocked to discover the true cost of a ransomware attack.

How TitanHQ Can Help Improve Defenses Against SMB Ransomware Attacks

TitanHQ has developed two innovative cybersecurity solutions that work in tandem to block the two most common attack vectors: Email and Internet attacks. SpamTitan is a powerful spam filtering solution that combines two AV engines with intelligent scanning of incoming mail using a variety of techniques to identify malicious messages and new ransomware variants and block them at source.

WebTitan is a powerful web filtering solution that can block malvertising attacks, drive-by ransomware downloads, and prevent employees from visiting malicious websites.  Both solutions should be part of an SMBs arsenal to protect against ransomware and malware attacks and both solutions should be part of an MSPs security stack.

For further information on SpamTitan and WebTitan and details of TitanHQ’s MSP offerings, contact the TitanHQ today.

How to Improve Wi-Fi Security for Hotels and Prevent Data Breaches

Most businesses are aware of the importance of securing their Wi-Fi networks; however, in some industry sectors Wi-Fi security has not been given the importance it requires. Wi-Fi security for hotels, for instance, is often lacking, even though the hospitality sector is being actively being targeted by cybercriminals who see hotel Wi-Fi as a rich picking ground.

Hotel Chains are Under Attack

Hotels are an attractive target for cybercriminals. They satisfy the two most important criteria for cybercriminals when selecting targets. Valuable data that can be quickly turned into profit and relatively poor cybersecurity which makes conducting attacks more straightforward.

In 2018, there have been several major cyberattacks on hotel groups. In November 2018, Federal Group, which runs luxury hotels in Tasmania, experienced an email security incident that exposed the personal data of some of its members. A cyberattack on the Radisson Hotel Group was also reported. In that case it resulted in the exposure of the personal information of its loyalty program members.

In August one of China’s largest chains of hotels – Huazhu Hotels Group Ltd – which operates 13 hotel brands – suffered a cyberattack that affected an estimated 130 million people.  In June one of Japan’s largest hotel groups, Prince Hotels & Resorts, experienced a cyberattack that impacted almost 125,000 customers. In 2017 there were major data breaches at Hilton, Hyatt Hotels Corporation, Trump Hotels, Four Seasons Hotels, Loews Hotels, Sabre Hospitality Solutions, and InterContinental Hotels Group to name but a few.

The Cost of a Hotel Data Breach

When a data breach occurs the costs quickly mount. Access to data and networks must be blocked rapidly, the breach must be investigated, the cause must be found, and security must be improved to address the vulnerabilities that were exploited. That invariably requires consultants, forensic investigators and other third-party contractors. Affected individuals must be notified and credit monitoring and identity theft protection services may need to be offered.

The direct costs of a hotel data breach are considerable. The Ponemon Institute calculated the average cost of a data breach in 2018 had risen to $3.86 million. That was for a breach of up to 100,000 records. Larger breaches cost considerably more.

Then there is GDPR. Fines of up to €20 million or 4% of global annual turnover (whichever is higher) can be issued for GDPR compliance failures, which includes data breaches that resulted from poor security.

What is much harder to calculate is the cost of reputation damage and the customer churn rate after a breach. Damage to a hotel chain’s reputation can be long lasting and in the highly competitive hospitality industry, it could even be disastrous.

The security firm Ping Identity recently published the results from its 2018 Consumer Survey: Attitudes and Behavior in a Post-Breach Era. 3,000 people from the USA, UK, France, and Germany were surveyed for the study, which investigated the expectations of customers and the fallout from data breaches. 78% of respondents said they would stop engaging with a brand online after a breach and 36% would stop engaging with a brand altogether. Could your hotel group weather a 78% drop in online bookings or a loss of more than a third of your customer base?

Wi-Fi Security for Hotels

Cybersecurity solutions should be implemented to protect hotel networks from cyberattacks and prevent customer’s personal information from being accessed by cybercriminals. Perimeter cybersecurity solutions such as firewalls are essential, but Wi-Fi security for hotels should not be underestimated.

Guests use the Wi-Fi network to conduct business while at the hotel, for entertainment, and communication. Guests typically bring three devices that they connect to hotel Wi-Fi networks. A hotel with 100 guests potentially means 300 devices connecting to Wi-Fi. There is a high probability that at least some of those devices will be infected with malware, which could be transferred to other guests.

Hotel guests often access types of content that they do not access at home – sites that carry a higher risk of resulting in a malware download. Hackers often exploit poor hotel Wi-Fi security to attack guests. The DarkHotel threat group is a classic example. The group targets high profile hotel guests and has been doing so for more than a decade. If Wi-Fi security for hotels is substandard, successful attacks are inevitable.

Naturally guest and business Wi-Fi networks should be separated to ensure that one does not pose a threat to the other. A VLAN should be set up for the wired network, with a separate VLAN for internal wireless access points and those used by guests.

Wi-Fi security should include WPA2 encryption to prevent the interception of data and a web filtering solution should be implemented to protect guests from phishing websites and sites hosting malware. A web filter will also allow hotels to control the types of content that can be accessed by guests and restrictions can be put in place to create family-friendly Wi-Fi access and prevent guests from accessing illegal web content.

TitanHQ Email and Wi-Fi Security for Hotels

TitanHQ is a leading provider of advanced cybersecurity solutions for hotels to protect against email-based cyberattacks and improve Wi-Fi security for hotels.

WebTitan is a powerful web filtering solution for wired and wireless networks that blocks malware downloads and prevents employees and guest Wi-Fi users from accessing malicious websites. WebTitan also allows hotels to carefully control the content that can be accessed via their Wi-Fi networks, ensuring a business-friendly and family-friendly Internet service is provided.

Key Benefits of WebTitan

WebTitan Cloud and WebTitan Cloud for Wi-Fi are 100% cloud-based web filters for hotels that require no software downloads or hardware purchases. They can be implemented in minutes and are easy to configure and maintain. They are ideal for improving Wi-Fi security for hotels and securing wired hotel networks.

WebTitan web filters allow hotels to:

  • Control the content that can be accessed by guests without slowing Internet speeds
  • Block access to pornography to create family-friendly Wi-Fi zones in communal areas
  • Prevent guests from engaging in illegal online activities
  • Prevent guests from accessing phishing websites
  • Block the downloading of viruses, malware, and ransomware
  • Create custom policies for different user groups – management, employees, guests, or individuals
  • Create custom controls for different wireless access points
  • Restrict bandwidth-draining online activities to ensure good Internet speeds for all users
  • Manage web filtering controls for multiple locations from a single web-based control panel

WebTitan is ideal for use in the hospitality sector to protect internal networks from attack and to block web-based threats that could otherwise lead to a data breach.

To find out more about improving Wi-Fi security for hotels, contact TitanHQ today. The team will be happy to provide details of the products, advise you on the best deployment options, and schedule a product demonstration. You can also sign up for a free trial to evaluate the effectiveness of TitanHQ’s web filters for hotels in your own environment.

The Easy Way to Block Websites at Work and Control Employee Internet Access

Many businesses want to block websites at work and exercise greater control over employee Internet access. Acceptable Internet usage policies can be developed and employees told what content they are allowed to access at work, but there are always some employees that will ignore the rules.

In some cases, policy violations may warrant instant dismissal or other disciplinary action, but that takes HR staff away from other important duties. If staff are fired, replacements must be found, trained, and brought up to speed, and the productivity losses that result can be considerable.

The Dangers of Unfettered Internet Access

Before explaining how to block websites at work, it is worthwhile explaining the problems that can arise from the failure to exert control over the content that can be accessed through wired and wireless networks.

While extreme cases of internet abuse need to be tackled through HR, low level Internet abuse can also be a problem. Any time an employee accesses a website for personal reasons, it is time that is not being spent on work duties. Checking emails or quickly visiting a social media website is unlikely to have a major impact on productivity, but when cyber-slacking increases its effect can certainly be felt. If all employees spend 30 minutes a day on personal Internet use, the productivity losses can be considerable – A business with 100 workers would lose 50 hours of working time a day, or 1,100 hours a month!

In addition to lost opportunities, Internet use carries a risk. Casual surfing of the Internet by employees increases the probability of users encountering malware. The accessing of personal webmail at work could easily result in a malware infection on a work device, as personal mail accounts are not protected by the filtering controls of an organization’s email gateway. If illegal activities are taking place at work, the legal ramifications can be considerable. It will be the business that will be liable in many cases, rather than the individual employee.

The easiest solution is for businesses to enforce their acceptable internet usage policies and simply block websites at work that are not required for normal working duties. Preventing end users from visiting certain categories of web content – social media websites, gaming and gambling websites, dating sites, adult content, and other NSFW web content – is the easiest solution.

Even legitimate use of the Internet for work purposes carries risks. There has been a major increase in phishing attacks on businesses in recent years and mitigating attacks can prove incredibly costly. Technical solutions that are used to block websites at work to prevent cyber-slacking can also be configured to block access to phishing websites and prevent malware downloads.

The Easy Way to Block Websites at Work

The easiest way to block websites at work is to use a web filtering solution. This could be a physical appliance through which all Internet traffic is routed, a virtual appliance installed on your existing hardware, or a cloud-based solution. The latter is a popular solution for SMBs as the cost of implementation is minimal and the web filter can be set up in a matter of minutes. All that is required is to make a simple change to point the DNS to the cloud web-filter and all traffic will be routed though the solution.

Not all businesses need to exercise the same controls over Internet content so granular controls are essential. With a cloud-based web filter such as WebTitan, it is easy to block websites at work. The administrator simply logs into the administration panel through a web browser and clicks on the checkboxes of content that they want the filter to block. Blocking adult entertainment, gambling, gaming, dating, and social media by category is common. WebTitan also allows controls to implemented by keyword, through the use of blacklists, or through keyword scoring.

It is not practical to apply the same settings across the board for all employees. The marketing department, for instance, will need access to social media networks when other employees may not. With WebTitan, filtering controls can easily be set at the organization level, by user group, or for individuals. Time-based filters can also be applied to allow controls to be eased outside of standard working hours, if required.

Further Information on Blocking Websites at Work

If you would like further information on how you can selectively block websites at work and take control over the content that your employees can access, speak to TitanHQ today.

Our friendly and knowledgeable sales team will be able to answer all your questions, explain in detail how WebTitan works, and suggest the best option to suit your needs.

After learning about the best setup to suit your business, you can schedule a product demonstration and/or start a free trial to see WebTitan in action.

In 20 minutes your content control issues could be solved and you could be filtering the internet and blocking access to unsuitable, unsavory, and harmful web content.

 

How to Prevent Windows Remote Desktop Protocol Attacks

Windows Remote Desktop Protocol attacks are one of the most common ways cybercriminals gain access to business networks to install backdoors, gain access to sensitive data, and install ransomware and other forms of malware.

This attack method has been increasing in popularity over the past two years and there has also been a notable rise in darknet marketplaces selling exposed RDP services and RDP login credentials. The high number of Remote Desktop Protocol attacks has prompted the Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) and the Department of Homeland Security to issue an alert to businesses in the United States to raise awareness of the threat.

Remote Desktop Protocol is a proprietary Windows network protocol that allows individuals to remotely access computers and servers over the Internet and gain full control of resources and data. RDP is often used for legitimate purposes, such as allowing managed security service providers (MSSPs) and managed service providers (MSPs) to remotely access devices to provide computer support without having to make a site visit. Through RDP, input such as mouse movements and keystrokes can be transmitted over the Internet with a graphical user interface sent back.

In order to gain access to a machine using RDP, a user must be authenticated by supplying a username and password. Once a user is authenticated, the resources on that device can be accessed. While authorized individuals can use RDP connections, so too can cybercriminals if they have access to login credentials or are able to guess usernames and passwords. As with any software, RDP can contain flaws. For instance, flaws in the CredSSP encryption mechanism could be exploited to perform man-in-the-middle attacks.

Cybercriminals are identifying vulnerable RDP sessions over the Internet and are exploiting them to gain access to sensitive information and conduct extortion attacks. The threat actors behind SamSam ransomware, which has been used in many attacks on U.S. businesses, educational institutions, and healthcare providers, often gain access to networks through brute force attempts to guess weak passwords. The threat actors behind CrySiS and CryptON ransomware attack businesses through open RDP ports and similarly use brute force and dictionary attacks to guess passwords.

How to Prevent Windows Remote Desktop Protocol Attacks

There are four main vulnerabilities that can be exploited to gain access to Windows devices that have RDP enabled:

  • Exploitation of weak passwords
  • Use of outdated versions of RDP
  • Failure to restrict access to the default RDP port – TCP 3389
  • Failure to block users after a set number of unsuccessful login attempts

Strong passwords should be used to make it harder for cybercriminals to use brute force tactics to guess login credentials. Dictionary words should be avoided. Default passwords must be changed and passwords should be at least 8 characters and include a mix of upper/lower case letters, numbers, and special characters. Rate limiting is also essential. A user should be blocked after a set number of failed login attempts have been made and, if possible, two-factor authentication controls should be implemented. External to internal RDP connections should be limited and software should be kept up to date.

An audit should be conducted to identify all systems that have RDP enabled, including cloud-based virtual machines with public IP addresses. If RDP is not required, it should be disabled. A list of systems with RDP enabled should be maintained and available patches should be applied promptly. All open RDP ports should be located behind a firewall and access should only be possible by using a VPN.

Logging mechanisms should be applied, and successful and unsuccessful login attempts should be regularly monitored to identify systems that have been attacked.

To ensure that recovery from a ransomware or sabotage attack is possible, all data must be regularly backed up and a good backup strategy adopted.

By regulating, monitoring, and controlling the use of RDP and addressing vulnerabilities, it is possible to reduce risk and prevent Remote Desktop Protocol attacks.

Princess Evolution Ransomware Offered as RaaS

Princess Locker ransomware has now morphed into Princess Evolution ransomware. The latest variant is one of several cryptoransomware threats that maximize the number of infections by using an affiliate distribution model – termed Ransomware-as-a-Service or RaaS.

RaaS sees affiliates given a percentage of the ransom payments they generate, while the author of the ransomware also takes a cut of the profits. Under this business model, the author can generate a much higher number of infections, which means more ransom payments. The affiliates get to conduct ransomware campaigns without having to develop their own ransomware and the author can concentrate on providing support and developing the ransomware further. For Princess Evolution ransomware, the split is 60/40 in favor of the affiliate. The RaaS is being promoted on underground web forums and prospective affiliates.

Ransomware attacks involving RaaS use a variety of methods to distribute the malicious payload as multiple actors conduct campaigns. Spam email is usually the main delivery mechanism for RaaS affiliates as it is easy to purchase large quantities of email addresses on darkweb sites to conduct campaigns. Brute force attacks are also commonly conducted.

Princess Evolution ransomware has also been loaded into the RIG exploit kit and is being distributed via web-based attacks. These web-based attacks take advantage of vulnerabilities in browsers and browser plug-ins. Exploits for these vulnerabilities are loaded into the kit which is installed on attacker-controlled web domains. Often legitimate sites are compromised have the exploit kit loaded without the knowledge of the site owner.

Traffic is generated to the websites through search engine poisoning, malvertising, and spam emails containing hyperlinks to the websites. If a user visits the website and has an exploitable vulnerability, the Princess Evolution ransomware will be silently downloaded.

At this stage, there is no free decryptor for Princess Evolution ransomware. If this ransomware variant is downloaded and succeeds in encrypting files, recovery is only possible by paying the ransom for the keys to unlock the encryption or rebuilding systems and recovering files from backups.  The ransom demand is currently 0.12 Bitcoin – Approximately $750 per infected device.

Protecting against Princess Evolution ransomware attacks requires a combination of cybersecurity solutions, security awareness training, and robust backup policies. Multiple backups of files should be created, stored on at least two different media, with one copy stored securely off site. Infected devices may need to be re-imaged, so plans should exist to ensure the process can be completed as quickly as possible.

Cybersecurity solutions should focus on prevention and rapid detection of threats. A spam filtering solution – such as SpamTitan – will help to ensure that emailed copies of the ransomware or downloaders are not delivered to inboxes.

Care should be taken with any email sent from an unknown individual. If that email contains an attachment, it should not be opened, but if this is unavoidable, the attachment should be scanned with anti-virus software prior to opening. For greater protection, save the attachment to disk and upload it to VirusTotal for scanning using multiple AV engines.

A web filter such as WebTitan can block web-based attacks through general web browsing and by preventing end users from visiting malicious websites via hyperlinks in spam emails.

To reduce the risk of brute force attacks, strong, unique passwords should be used to secure all accounts and remote desktop protocol should be disabled if it is not required. If RDP is required, it should be configured to only allow connection through a VPN.

You should also ensure that all software, including browsers, browser extensions and plugins, and operating systems are kept patched and fully up to date.

Benefits of Web Filtering for Businesses

Why should businesses use a web filtering solution? Listed below are three key benefits of web filtering for businesses.

Protection Against Exploit Kits

Email spam is the most common attack vector used to deliver malware, and while the threat from exploit kits is nowhere near the level in 2015 and 2016, they still pose a problem for businesses.  Exploit kits are web-based apps that are loaded onto websites controlled by cybercriminals – either their own sites or sites that have been hijacked.

Exploit kits contain code that exploits vulnerabilities in web browsers, plugins and browser extensions. When a user with a vulnerable browser visits a malicious URL containing an exploit kit, the vulnerability is exploited and malware is downloaded.

With browsers becoming more secure, and Flash being phased out, it has become much harder to infect computers with malware via exploit kits and many threat actors have moved on to other methods of attack. However, some exploit kits remain active and still pose a threat.

The exploit kits currently in use – RIG for example – contain multiple exploits for known vulnerabilities. Most of the vulnerabilities are old and patches have been available for months or years, although zero-day vulnerabilities are occasionally uploaded. Exploit kits are also updated with recently disclosed proof-of-concept code. Exploit code for two recently discovered vulnerabilities: one in Internet Explorer (CVE-2018-8174) and one in Adobe Flash (CVE-2018-4878) have been added to EKs already.

Keeping browsers and plugins up to date and using a top antivirus solution will provide a good level of protection, although businesses can further enhance security by using a web filter. Web filtering for businesses ensures that any attempt to access a website known to host an exploit kit will be blocked.

Blocking Phishing Attacks

Phishing is one of the biggest threats faced by businesses. Phishing is a method of obtaining sensitive information by deception, such as impersonating a company in an attempt to obtain login credentials or to fool employees into making wire transfers to bank accounts controlled by criminals.

A spam filter can prevent the majority of malicious messages from reaching inboxes, although some phishing emails will make it past the perimeter defenses, especially emails containing links to malicious websites. A web filter provides an additional level of protection against phishing by preventing users from visiting malicious websites sent via email and social media posts. When an attempt is made to visit a known malicious website, access will be blocked, and the user will be directed to a block screen.

A web filter can also be used to enforce safe search on search engines such as Google, Yahoo, and Bing. This will help to prevent inappropriate website content from being accessed through search and image search results.

Monitoring Internet Access and Blocking Inappropriate Websites

Employees can waste an extraordinary amount of time on the Internet. Allowing unfettered access to all website content can result in a considerable reduction in productivity. If every employee wastes an hour a day on the Internet instead of working, a company with 100 employees would lose 100 hours a day, 500 hours a week, and 26,000 hours a year. A sizeable loss.

A web filter can be used to block access to websites such as gambling, gaming, and social media sites – all major drains on productivity. Web filters can also be used to monitor Internet activity. When employees are told that the company monitors Internet use, employees will be less likely to spend time surfing the Internet instead of working.

Web filters can also be used to block not-suitable-for-work (NSFW) content such as pornography and will limit company liability by blocking illegal online activities at work, such as the downloading of copyright-protected content via P2P file sharing sites. Web filters can also limit bandwidth hogging activities such as the streaming of audio and video.

WebTitan Cloud – DNS-Based Web Filtering for Businesses

DNS-based web filtering for businesses is easy with WebTitan Cloud. WebTitan Cloud will help improve security posture, reduce company liability, and improve the productivity of the workforce. Being 100% cloud-based, the solution requires no hardware purchases, no software downloads, and can be implemented in a matter of minutes.

The solution filters websites into 53 pre-defined categories, making it easy for businesses to block specific types of content. More than half a billion URLs are categorized in the database and combined with cloud-based lookup, it is possible to ensure highly accurate content filtering without overblocking valuable content. The solution can inspect all web traffic, including encrypted sites.

The solution allows policies to be created for the entire workforce, groups, or individuals and protects employees who on and off the network. When employees use multiple devices, the content filtering controls can be applied across the board and will work whether the user is on-site or roaming.

Administrators benefit from a comprehensive reporting suite, with 55 preconfigured reports and scope for customization, with report scheduling options and the ability to view browsing in real-time.

If you want to improve your security posture, save bandwidth, reduce legal liability, block NSFW content, and improve productivity, give TitanHQ a call today and find out more about how WebTitan Cloud can benefit your business.

Employee Negligence is the Biggest Cybersecurity Risk for Businesses

The biggest cybersecurity risk for businesses in the United States is employee negligence, according to a recent Shred-It survey of 1,000 small business owners and C-suite executives.

The findings of the survey, detailed in its North America State of the Industry Report, show the biggest cybersecurity risk for businesses is human error such as the accidental loss of data or devices containing sensitive company information.

84% of C-Suite executives and 51% of small business owners said employee negligence was the biggest cybersecurity risk for their business. 42% of small business owners and 47% of C-suite executives said employee negligence was the leading cause of cybersecurity breaches.

Employees are the Biggest Cybersecurity Risk for Businesses in the United States

Employees often cut corners in order to get more done in their working day and take considerable security risks. Even though laptop computers can contain highly sensitive information and allow an unauthorized individual to gain access to a work network, around a quarter of U.S employees leave their computer unlocked and unattended. Documents containing sensitive information are often left unattended in full view of individuals who are not authorized to view the information.

The risks taken by employees are greater when working remotely, such as in coffee shops or at home. 86% of executives and SBOs said remote workers were much more likely to cause data breaches.

88% of C-suite executives and 48% of small business owners said they have implemented flexible working models that allow their employees to spend at least some of the week working off site. A survey conducted on behalf of the Switzerland-based serviced office provider IWG suggests that globally, 70% of workers spend at least one day a week working remotely, while 53% work remotely for at least half of the week.

Adoption of these flexible working practices is increasing, although cybersecurity policies are not being implemented that specifically cover remote workers. Even though a high percentage of workers are spending at least some of the week working remotely, the Shred-It survey shows that more than half of SMBs do not have policies in place for remote workers.

One of the most important ways that business owners and executives can improve their cybersecurity posture is through employee training, especially for remote workers. The provision of security awareness training will help to ensure that workers are aware of the organization’s policies and procedures and are taught security best practices.

However, the survey suggests training is often inadequate or in some cases nonexistent. 78% of surveyed C-suite executives and small business owners said they only provided information security training on policies and procedures once a year. Considering the risk, training needs to be far more frequent. Employees cannot be expected to retain all the information provided in a training session for the entire year. Training should cover the use of strong passwords, locking devices when they are not in use, never leaving portable devices unattended in public areas, safe disposable of electronic and physician data, and Wi-Fi security. Refresher training should be provided at least every six months.

Policies and procedures need to be developed specifically for remote workers, which cover the practices which must be adopted when working outside the office. With so many workers now spending more time working off-site, the probability of portable electronic devices being lost or stolen is greatly increased.

Businesses must ensure they maintain an accurate inventory of all devices used to access their network and implement appropriate security measures to ensure the loss or theft of those devices does not result in a data breach.

Increased use of insecure WiFi networks poses a major problem, greatly increasing the chance of a malware or ransomware download. Appropriate technologies should be implemented to protect remote workers’ devices from malicious software. TitanHQ can help in this regard.

WebTitan Cloud, TitanHQ’s 100% cloud-based web filtering solution can block malware and ransomware downloads and carefully control the websites that remote workers can access on their company-issued and BYOD devices, regardless of where the individual is located: on or off-site.

For more information on WebTitan and how it can protect your remote workers and improve your security posture, contact the TitanHQ team today for further information.

How Does DNS Filtering Work?

Venture online and you will be faced with a wide range of threats, some of which could result in your bank account being emptied, others could result in sensitive information being exposed and your accounts being hijacked. Then there is ransomware, which could be used to stop you from accessing your data (unless you have backups or pay the ransom payment).

More malicious websites are now being created than legitimate sites, so how can you stay safe online? One solution used by businesses and ISPs is the use of a web filter. A web filter can be configured to restrict access to certain categories of Internet content and block the majority of malicious websites.

While it is possible for businesses or ISPs to purchase appliances that sit between end users and the Internet, DNS filters allow the Internet to be filtered without having to purchase any hardware or install any software. So how does DNS filtering work?

How Does DNS Filtering Work?

DNS filtering – or Domain Name System filtering to give it its full title – is a technique of blocking access to certain websites, webpages, or IP addresses. DNS is what allows easy to remember domain names to be used – such as Wikipedia.com – rather than typing in very difficult to remember IP addresses – such as 198.35.26.96. DNS maps IP addresses to domain names.

When a domain is purchased from a domain register and that domain is hosted, it is assigned a unique IP address that allows the site to be located. When you attempt to access a website, a DNS query will be performed. Your DNS server will look up the IP address of the domain/webpage, which will allow a connection to be made between the browser and the server where the website is hosted. The webpage will then be loaded.

So how does DNS filtering work? With DNS filtering in place, rather than the DNS server returning the IP address if the website exists, the request will be subjected to certain controls. If a particular webpage or IP address is known to be malicious, the request to access the site will be blocked. Instead of connecting to a website, the user will be directed to a local IP address that will display a block page explaining that the site cannot be accessed.

This control could be applied at the router level, via your ISP, or a third party – a web filtering service provider. In the case of the latter, the user – a business for instance – would point their DNS to the service provider. That service provider maintains a blacklist of malicious webpages/IP addresses. If a site is known to be malicious, access to malicious sites will be blocked.

Since the service provider will also categorize webpages, the DNS filter can also be used to block access to certain categories of webpages – pornography, child pornography, file sharing websites, gambling, and gaming sites for instance. Provided a business creates an acceptable usage policy (AUP)and sets that policy with the service provider, the AUP will be enforced. Since DNS filtering is low-latency, there will be next to no delay in accessing safe websites that do not breach an organization’s acceptable Internet usage policies.

Will a DNS Filter Block All Malicious Websites?

Unfortunately, no DNS filtering solution will block all malicious websites, as in order to do so, a webpage must first be determined to be malicious. If a cybercriminal sets up a brand-new phishing webpage, there will be a delay between the page being created and it being checked and added to a blocklist. However, a DNS web filter will block the majority of malicious websites.

Can DNS Filtering be Bypassed?

The short answer is yes. Proxy servers and anonymizer sites could be used to mask traffic and bypass the DNS filter unless the chosen solution also blocks access to these anonymizer sites. An end user could also manually change their DNS settings locally unless they have been locked down. Determined individuals may be able to find a way to bypass DNS filtering, but for most end users, a DNS filter will block any attempt to access forbidden or harmful website content.

No single cybersecurity solution will allow you to block 100% of malicious websites or all NSFW websites, but DNS filtering should certainly be part of your cybersecurity defences as it will allow the majority of malicious sites and malware to be blocked.

If you have yet to implement a web filtering solution, are unhappy with your current provider, or you have questions about web filtering in the workplace, contact the TitanHQ team today and ask about WebTitan Cloud.

Network Segmentation Best Practices to Improve Security

Regardless of the size of your business, the most effective security measure to deploy to block threat actors from gaining access to your servers, workstations, and data is a hardware firewall. A hardware firewall will ensure your digital assets are well protected, but how should your firewall be configured for optimal network security? If you follow network segmentation best practices and set up firewall security zones you can improve security and keep your internal network isolated and protected from web-based attacks.

Network Segmentation Best Practices

Most businesses have a well-defined network structure that includes a secure internal network zone and an external untrusted network zone, often with intermediate security zones. Security zones are groups of servers and systems that have similar security requirements and consists of a Layer3 network subnet to which several hosts connect.

The firewall offers protection by controlling traffic to and from those hosts and security zones, whether at the IP, port, or application level.

There is no single configuration that will be suitable for all businesses and all networks, since each business will have its own requirements and necessary functionalities. However, there are some network segmentation best practices that should be adopted.

Suggested Firewall Security Zone Segmentation

Network Segmentation Best Practices

In the above illustration we have used firewall security zone segmentation to keep servers separated. In our example we have used a single firewall and two DMZ (demilitarized) zones and an internal zone. A DMZ zone is an isolated Layer3 subnet.

The servers in these DMZ zones may need to be Internet facing in order to function. For example, web servers and email servers need to be Internet facing. Because they face the internet, these servers are the most vulnerable to attack so should be separated from servers that do not need direct Internet access. By keeping these servers in separate zones, you can minimize the damage if one of your Internet facing servers is compromised.

In the diagram above, the allowed direction of traffic is indicated with the red arrows. As you can see, bidirectional traffic is permitted between the internal zone and DMZ2 which includes the application/database servers, but only one-way traffic is permitted between the internal zone and DMZ1, which is used for the proxy, email, and web servers. The proxy, email, and web servers have been placed in a separate DMZ to the application and database servers for maximum protection.

Traffic from the Internet is allowed by the firewall to DMZ1. The firewall should only permit traffic via certain ports (80,443, 25 etc.). All other TCP/UDP ports should be closed. Traffic from the Internet to the servers in DMZ2 is not permitted, at least not directly.

A web server may need to access a database server, and while it may seem a good idea to have both of these virtual servers running on the same machine, from a security perspective this should be avoided. Ideally, both should be separated and placed in different DMZs. The same applies to front end web servers and web application servers which should similarly be placed in different DMZs. Traffic between DMZ1 and DMZ2 will no doubt be necessary, but it should only be permitted on certain ports. DMZ2 can connect to the internal zone for certain special cases such as backups or authentication via active directory.

The internal zone consists of workstations and internal servers, internal databases that do not need to be web facing, active directory servers, and internal applications. We suggest Internet access for users on the internal network to be directed through an HTTP proxy server located in DMZ 1.

Note that the internal zone is isolated from the Internet. Direct traffic from the internet to the internal zone should not be permitted.

The above configuration provides important protection to your internal networks. In the event that a server in DMZ1 is compromised, your internal network will remain protected since traffic between the internal zone and DMZ1 is only permitted in one direction.

By adhering to network segmentation best practices and using the above firewall security zone segmentation you can optimize network security. For added security, we also recommend using a cloud-based web filtering solution such as WebTitan which filters the Internet and prevents end users from accessing websites known to host malware or those that contravene acceptable usage policies.

Loapi Malware Infections Destroy Android Phones

Loapi malware is a new Android malware variant that is capable of causing permanent damage to Android smartphones.

The new malware variant was recently discovered by researchers at Kaspersky Lab. In contrast to many new malware variants that operate silently and remain on the device indefinitely, Loapi malware infections can be short-lived. Kaspersky performed a test on an Android phone and discovered that within two days the phone had been destroyed.

The aim of the malware is not sabotage. Destruction of the device is just collateral damage that results from the intense activity of the malware. Loapi malware performs a wide range of malicious functions simultaneously, including some processor-intensive activities that cause the device to overheat, causing irreparable damage.

In the test, over the two days, the constant activity caused the device to overheat and the battery to bulge; deforming the device and its cover.

The researchers said Loapi malware is likely no other malware variant they have seen, and the researchers have seen plenty. Loapi malware was called a ‘jack of all trades’ due to its extensive capabilities. The malware is used to mine the cryptocurrency Monero, a processor-intensive process. The malware uses processing power of infected devices to create new coins. While the mining process is less intensive than for Bitcoin, it still takes its toll.

Additionally, the malware allows infected devices to be used in DDoS attacks, making constant visits to websites to take down online services. The malware is used to spam advertisements, and bombards the user with banners and videos

The malware will silently subscribe to online services, and if they require text message confirmation, that is also handled by the malware. The malware gains access to SMS messages and can send text messages to any number, including premium services. Text messages are used to communicate with its C2 server. Messages are subsequently deleted by the malware to prevent detection by the user, along with any text message confirmations of subscriptions to online services. Kaspersky Lab researchers note that the malware attempted to access more than 28,000 URLs in the two days of the test.

Any apps that are installed on the device that could potentially affect the functioning of the malware are flagged with a false warning that the app contains malware, telling the user to uninstall them. The user will be bombarded with these messages until the app is uninstalled, while other security controls prevent the user from uninstalling the malware or deactivating its admin privileges.

There is little the malware cannot do. The researchers point out that the only function that Loapi does not perform is spying on the user, but since the modular malware can be easily updated, that function could even be added.

While conclusive proof has not been obtained, Kaspersky Lab strongly suspects the malware is the work of the same cybercriminal operation that was behind Podec malware.

So how is Loapi malware distributed? Kaspersky notes that as is common with other Android malware variants, it is being distributed by fake apps on third-party app stores, most commonly disguised as anti-virus apps. A fake app for a popular porn website has also been used. Additionally, fake adverts have been detected that promote these fake apps, with more than 20 separate locations discovered to be pushing the malware.

The malware has not yet been added to the Google Play store, so infections can be prevented by always using official app stores.

LockCrypt Ransomware Distributed Using Brute Force RDP Attacks

A malware threat called LockCrypt ransomware is being used in widespread attacks on businesses in the United States, United Kingdom, and South Africa. While ransomware is commonly spread via spam email, this campaign spreads the file-encrypting malware via remote desktop protocol brute force attacks.

The LockCrypt ransomware attacks were first detected in June this year, but over the past few months the number of attacks has increased significantly, with October seeing the highest number of attacks so far this year.

LockCrypt ransomware is a relatively new malware variant, having first been seen in June 2017. Once infected, users will be unable to access their files. This ransomware variant uses RSA-2048 and AES-256 cryptopgraphy, which makes it virtually impossible to recover files without paying the ransom demand if a viable backup does not exist. To make recovery more difficult, LockCrypt ransomware also deletes Windows Shadow Volume copies. Encrypted files are given the .lock extension.

The ransom payment for this campaign is considerable – typically between 0.5 and 1 Bitcoin per encrypted server. That’s between $3,963 and $7,925 per compromised server; however, since the same login credentials are often used for RDP access on multiple servers, once one password is correctly guessed, it can be used to access multiple servers and deploy LockCrypt ransomware.  One of the Bitcoin addresses used by the attackers shows one company paid a ransom of $19,000 to recover files on three of its servers.

Once access to a server is gained, ransomware is deployed; however, the attackers are manually interacting with compromised servers. AlientVault security researcher, Chris Doman, reported that for one company, in addition to deploying ransomware, the attackers “manually killed business critical processes for maximum damage.” All non-core processes on an infected server are killed.

The attacks do not appear to be targeted, instead they are randomly conducted on business servers. Businesses that are most likely to have ransomware installed are those that have failed to use complex passwords for RDP access. While it may be tempting to set an easy-to-remember password, this plays into the hands of attackers.

Other security controls such as two-factor authentication can reduce the risk from this type of attack, as can rate limiting to prevent the number of failed attempts a user can make before their IP address is temporarily – or permanently – blocked.

An additional control that system administrators can apply is to white-list certain IP addresses to restrict RDP access to authorized individuals. If that is not practical, disallowing RDP connections over the Internet from abroad can help to prevent these attacks.

While implementing controls to prevent RDP brute force attacks is vital, most ransomware variants are spread via spam email, and to a lesser extent via exploit kits and drive-by downloads. Comprehensive security defenses must therefore be deployed to reduce the risk of ransomware attacks.

These should include an advanced spam filtering solution to prevent malicious emails from being delivered, web filters to block malicious websites and drive-by downloads, end user training to raise awareness of the threat from ransomware and other forms of malware, and network monitoring technology to identify unusual server and endpoint activity.

Network activity monitoring will not prevent ransomware attacks, but it will help IT teams respond quickly and halt the spread of ransomware to other vulnerable servers and end points.

Malvertising Phishing Attacks Soar, Underscoring Need for a Web Filter

Email may be the primary vector used in phishing attacks, but the second quarter of 2017 has seen a massive increase in malvertising phishing attacks.

Malvertising is the term given to malicious adverts, which are often displayed on high-traffic websites via third party advertising networks. These adverts are used to direct web visitors to malicious websites, oftentimes sites containing exploit kits that probe for vulnerabilities and silently download ransomware and other malware.

These malware attacks increased between 2015 and 2016, with the total number of malvertising attacks rising by 136%. Demonstrating how quickly the threat landscape changes, between Q1 and Q2, 2017 there was a noticeable decline in malicious advert-related exploit kit and malware attacks. Exploit kit redirects fell by 24% and malware-related adverts fell by almost 43%, according to a recent study released by RiskIQ.

However, the study shows there was a massive increase in malvertising phishing attacks with cybercriminals changing their tactics. Phishing-related adds increased by 131% in Q2, 2017, but between 2015 and 2016, malvertising phishing attacks increased by a staggering 1,978%.

The websites that these adverts direct users to often promise a free gift in exchange for taking part in a survey. Genuine market research firms tend not to offer large incentives for taking part in surveys, or when they do offer an incentive, participants are entered into a draw where they stand a chance of winning a prize. When gifts are offered, to all participants it is a warning sign that all may not be as it seems. That said, many people still fall for the scams.

The aim of the surveys is to obtain sensitive information such as bank account information, Social Security numbers, usernames, passwords and personal information. The information can be used for a wide range of nefarious purposes. It is not only personal information that is sought. Cybercriminals are keen to gain access to corporate email accounts for the data they contain and to use them to send phishing emails.

When phishing attacks occur through corporate email accounts it can seriously tarnish a company’s reputation and may result in litigation if insufficient controls have been implemented to prevent such attacks from occurring.

Businesses can protect against malicious adverts and websites by implementing a web filter. A web filter can be configured to block third party adverts as well as the malicious websites that users are directed to, thus minimizing the risk of web-based malware and phishing attacks.

Many businesses are now choosing to filter the website content that their employees access purely for security reasons, although there are many other benefits to be gained from content filtering. Web filters can help employers curb cyberslacking, control bandwidth usage, and reduce legal liability.

With the cost of DNS-based content filtering low and potentially high losses from the failure to control Internet access, it is no surprise that so many businesses are now choosing to regulate what employees can do online at work.

To find out more about the full range of benefits of web filtering and to take advantage of a free trial of WebTitan, the leading web filtering solution for businesses, contact the TitanHQ today.

The High Cost of a Ransomware Attack

Why should businesses invest heavily in technology to detect ransomware attacks when a ransom payment may only be between $500 and $1,000? While that is what cybercriminals are charging as a ransom, the cost of a ransomware attack is far higher than any ransom payment. In fact, the ransom is often one of the lowest costs of a ransomware attack that businesses must cover.

The ransom payment may seem relatively small, although the latest ransomware variants are capable of spreading laterally, infecting multiple computers, servers and encrypting network shares. The ransom payment is multiplied by the number of devices that have been infected.

The Cost of a Ransomware Attack Can Run to Millions of Dollars

When businesses suffer ransomware attacks, the attackers often set their ransoms based on the perceived ability of the organization to pay. In 2016, Hollywood Presbyterian Medical Center was forced to pay a ransom of $19,000 to unlock its infection. When the San Francisco Muni was infected, hackers demanded $50,000 for the keys to unlock its payment system. In June 2017, South Korean web host Nayana agreed to pay $1 million for the keys to unlock the encryption of its 53 Linux servers and 3,400 customer websites.

These ransom payments are high, but the ransom is only one cost of a ransowmare attack. The biggest cost of a ransomware attack is often the disruption to business services while files are taken out of action. Systems can be taken out of action for several days, bringing revenue generating activities to an abrupt stop. One Providence law firm experienced downtime of three months following a ransomware attack, even though the $25,000 ransom was paid. Lawyers were stopped from working, causing a loss in billings of an estimated $700,000.

In heavily regulated industries, notifications must be sent to all individuals whose information has been encrypted, and credit monitoring and identity theft services often need to be provided. When hundreds of thousands of users’ data is encrypted, the cost of printing and mailing notifications and paying for credit monitoring services is substantial.

Once an attack has been resolved, networks need to be analyzed to determine whether any other malware has been installed or backdoors created. Cybersecurity experts usually need to be brought in to conduct forensic analyses. Then ransomware defenses need to be improved and new security systems purchased. The total cost of a ransomware attack can extend to hundreds of thousands or millions of dollars.

Ransomware is Here to Stay

As long as ransomware attacks are profitable, the threat will not go away. The use of ransomware-as-a-service allows ransomware developers to concentrate on creating even more sophisticated ransomware variants and stay one step ahead of security researchers and antivirus companies.

Anonymous payment methods make it hard for law enforcement to discover the identities of ransomware developers, and since those individuals are usually based overseas, even if they are identified, bringing them to justice is problematic.

Ransomware developers are constantly changing tactics and are developing new methods of attack. The coming months and years are likely to see major changes to how ransomware is used, and the systems that are attacked.

Ransomware attacks mostly target Windows systems, although new variants have already been developed to encrypt Mac and Linux files. Security experts predict there will also be an increase in ransomware variants targeting Macs as Apple’s market share increases, while website attacks are becoming more common. When a website is attacked, all site files, pages, and images are encrypted to prevent access. For an e-commerce business, the attacks can be devastating.

Ransomware attacks on mobile devices are now commonplace, with screen-lockers and file-encryptors used. Screen locking ransomware prevents users from accessing any apps or functions rendering the device unusable. File encrypting variants encrypt all data stored on the device. These ransomware variants are most commonly packaged with apps sold in unofficial app stores. Risk can be substantially reduced by only downloading files from official app stores and ensuring all apps are kept up to date.

Given the increase in attacks and the massive increase in new ransomware variants, businesses must improve their defenses, block the common attack vectors, backup all data, and constantly monitor for indicators of compromise.

Tips for Preventing a Ransomware Attack

  • Ensure users only have access to data and network drives necessary for them to perform their jobs.
  • Backup devices should be disconnected when backups have been performed.
  • Keep operating systems, software applications, and plugins up to date and fully patched.
  • Block access to websites known to host exploit kits using a web filter such as WebTitan.
  • Implement a spam filtering solution to prevent malicious emails from reaching inboxes.
  • Provide regular, ongoing training to all staff on the risks of ransomware and phishing.
  • Segment your network and restrict administrator rights.

To ensure a swift recovery from a ransomware attack, make sure you:

  • Create multiple backups of all files, websites, and systems.
  • Create three backups on two different media and store one copy offsite.
  • Develop a ransomware response plan that can be implemented immediately when an attack is suspected.

Neptune Exploit Kit Turns Computers into Cryptocurrency Miners

The Neptune Exploit kit is being used to turn computers into cryptocurrency miners, with traffic directed to the exploit kit using a hiking-themed malvertising campaign.

Exploit kit activity has fallen this year, although these web-based attacks still pose a significant threat. Exploit kits are web-based toolkits that probe browsers and plugins for vulnerabilities that can be exploited to download malware. Simply visiting a website hosting an exploit kit is all it takes for malware to be silently downloaded.

Protecting against exploit kit attacks requires browsers, plugins and extensions to be kept 100% up to date. However, even updated browsers can be vulnerable. Exploit kits can also include exploits for zero-day vulnerabilities that have not yet been patched.

Acceptable usage policies can help organizations to prevent exploit kit attacks, although website visitors are often redirected to malicious sites from legitimate websites. One of the main ways this happens is the use of malvetisements. Many high traffic websites include advertising blocks that display third-party adverts. The advertising networks serve adverts which are displayed on member sites, with the site owners earning money from ad impressions and click throughs.

While the advertising networks have measures in place to vet advertisers, oftentimes cybercriminals succeed in submitting malicious adverts. Those adverts are then pushed out and displayed on legitimate websites. Clicking one of those malicious adverts will see the user directed to a webpage hosting the exploit kit.

Exploit kits are used to download Trojans, ransomware and other malicious code, although the Neptune exploit kit is being used to download cryptocurrency miners. Infection will see computers’ processing power used to mine the Monero cryptocurrency. Infection will result in the infected computer’s resources being hogged, slowing down the performance of the machine.

The latest Neptune exploit kit campaign uses hiking club-related adverts to drive traffic to landing pages hosting the Neptune exploit kit, which in turn uses HTML and Flash exploits to download malware. These adverts closely mimic genuine domains. FireEye reports that one such campaign mimics the genuine website highspirittreks[.]com using the domain highspirittreks[.]club. Other campaigns offer a service to convert Youtube videos to MP3 files. The imageryused in the adverts is professional and the malvertising campaigns are likely to fool many web surfers.

The exploits used in the latest campaign are all old, therefore, protecting against attacks simply requires plugins and browsers to be updated. The main exploits take advantage of flaws in Internet Explorer – CVE-2016-0189, CVE-2015-2419, CVE-2014-6332 – and Adobe Flash – CVE-2015-8651, CVE-2015-7645.

Having a computer turned into a cryptocurrency miner may not be the worst attack scenario, although exploit kits can rapidly switch their payload. Other exploit kits are being used to deliver far more damaging malware, which will be downloaded silently without the user’s knowledge. Consequently, organizations should take precautions.

In addition to prompt patching and updating of software, organizations can improve their defences against exploit kits by implementing a web filtering solution such as WebTitan.

WebTitan can be configured to block all known malicious sites where drive-by downloads take place and can prevent malvertisements from directing end users to webpages hosting these malicious toolkits.

To find out more about WebTitan and how it can improve your organization’s security posture, contact the TitanHQ team today.