Web filtering is an ideal solution to prevent Internet users from visiting unsafe website that potentially harbor viruses and malware. A web filter works by comparing a request to visit a website against a list of predetermined parameters. If the request fails to pass the criteria defined by the parameters, the request is denied.
This process prevents Internet users from accessing websites they have been invited to visit in a phishing email or when clicking on an advertising link. Web filtering can also be configured to prevent cyberslacking, to block certain types of files from being downloaded or bandwidth-hogging web applications from being used.
To find out more about how your organization can strengthen its online defenses, enhance productivity and limit bandwidth loss, speak with one of our team today about web filtering.
A new version of WebTitan Cloud has been released by TitanHQ. WebTitan Cloud 4.12 offers existing and new customers the opportunity to set filtering controls by location, in addition to setting organization-wide policies and role and departmental policies via links to Active Directory/LDAP.
The new feature will be especially useful to MSPs and companies with remote workers, satellite offices, bases in multiple locations, and operations in overseas countries. Organization-wide web filtering policies can be set to prevent users from accessing illegal web content and pornography, but oftentimes, the one size fits all approach does not work for web filtering. The new location filter helps solve this.
MSPs can use this new feature to set web filtering controls for customers in different locations while businesses using WebTitan Cloud can easily set a range of different policies for all users from a specific location, whether those users are accessing the Internet on or off the network.
There will naturally be times when policies need to be bypassed to enable specific tasks to be completed. Rather than making temporary changes to location or other policies, WebTitan Cloud uses cloud keys which allow policy-based controls to be temporarily bypassed.
Accompanying the location-based controls are new reporting options which allow administrators to quickly access information about web views and blocked access attempts in real time. While reports can be useful, oftentimes information needs to be accessed quickly. To help administrators find the information they need, search functionality has been enhanced.
Administrators can use the search filter on the history page to search by location name. For MSPs this allows a specific customer to be selected and for traffic information at a specific location to be quickly viewed in real time, without having to generate a report.
Location-based when filtering policies can be set and viewed for all locations through the same user interface, giving administers full visibility into traffic and settings of all customers through a single pane of glass.
It is hoped that these updates will make WebTitan even more useful for businesses and MSPs and will further improve the user experience.
TitanHQ partner, Viasat, has launched a new managed Wi-Fi service for businesses that allows them to offer their customers free, in-store Wi-Fi at an affordable price point.
The service is aimed at small and medium sized businesses that want to reap the rewards of providing free Wi-Fi to customers. Businesses that provide free Wi-Fi access can attract new customers and can benefit from customers spending longer in stores.
One of the problems for small businesses is finding a hotspot solution that is affordable. Most SMBs have to resort to setting up Wi-Fi access themselves, which can be difficult. Further, should errors be made, security could be placed in jeopardy and customers – or hackers – could potentially gain access to the business Wi-Fi network.
The Viasat Business Hotspots service makes the creation and management of Wi-Fi hotspots simple. The service can be used to set up Wi-Fi networks indoors or outdoors and has scope for customization. The login page is supplied in white label form ready to take a company’s branding.
The solution keeps the business Wi-Fi network totally separate from the guest Wi-Fi network. Two separate Wi-Fi networks are provided through a single internet connection. The business network remains secure and private and cannot be accessed by guest users, who are only permitted to access the public guest network.
Viasat Business Hotspots is an enterprise-grade hotspot solution for SMBs complete with a range of management and security features. Businesses that sign up for the solution can manage their hotspots through the Viasat management portal where they can view the status of the Wi-Fi network and equipment, manage user access, run a wide range of reports on usage, and customize their login screens.
Viasat Business Hotspots also incorporates enterprise-grade Wi-Fi security which is powered by WebTitan – TitanHQ’s advanced web content filtering solution.
WebTitan offers businesses the option of restricting the types of content that users can access while connected to the Wi-Fi network, such stopping users from visiting inappropriate websites, sites hosting malware, and phishing websites.
Granular controls allow businesses to carefully control content and apply application controls. The solution also includes a full reporting suite, which lets businesses see exactly what sites users are accessing, giving them valuable insights into user behavior while in-store.
TitanHQ has formed a strategic partnership with the GRIDHEART, which will see TitanHQ’s leading cloud-based email security, web security, and email archiving solutions made available to users of the Cloudmore Cloud Commerce platform.
GRIDHEART is a privately-owned Swedish company that delivers the world’s leading cloud-based solutions through its Cloud Commerce platform, Cloudmore.
For the past 10 years, GRIDHEART has been offering leading cloud solutions to its customers and resellers and now deals with more than 1,000 cloud partners. The Cloudmore platform makes selling cloud services easy and brings a wide range of cloud services together in a single unified platform.
The platform gives users complete centralized control over their cloud solutions and allows them to easily provision new customers, bill for services, automate processes, and obtain pre-and post-sales support. The platform provides a host of management tools to make control of SaaS and cloud computing simple.
The partnership with TitanHQ will see the Galway, Ireland-based cybersecurity firm add its leading cybersecurity solutions to the platform, through which users can manage the solutions for free.
GRIDHEART’s customers will be able to offer their clients the SpamTitan Cloud email security solution, the WebTitan web filtering solution, and the ArcTitan email security solution and provide multi-layered security to protect against email, web, and modern blended threats.
“By offering additional layers of cloud-based security through Cloudmore’ s unique Cloud Commerce platform, MSPs can procure and deploy IT services for their customers and quickly maximize their IT investment, enhance their security stack and lower operational costs for their customers,” said Rocco Donnino, Executive VP of Strategic Alliances at TitanHQ. “This agreement highlights the importance of delivering comprehensive security solutions to the MSP community through a single and powerful platform”
“TitanHQ fits the bill as a perfect partner with their razor focus on advanced threat protection via email and the web. We’ve very happy to have them on board,” said Stefan Jacobson, Sales Director of GRIDHEART.
Two companion bills have been introduced in the House and Senate that require mandatory Internet filtering in Hawaii by device manufacturers to block access to adult web content, sites that facilitate human trafficking, and illegal content such as child and revenge pornography.
The bills mirror those introduced in other states in the U.S. to restrict access to adult content by default and prevent illegal online activities. The aim of the bills is not to prevent individuals from accessing adult content in Hawaii, only to make it harder for minors to gain access to inappropriate material and to make prostitution hubs harder for the general public to access. The proposed laws will simultaneously help to protect children and fight human trafficking.
If the bills are passed, Internet filtering in Hawaii will be required by default on all Internet-enabled devices that allow the above content to be viewed.
Adults that wish to opt in to view legal adult content will be free to do so, although in order to lift the digital content block they will be required to pay a one-off fee of $20. In order to have the content block lifted, an individual would be required to provide proof of age (18+) and sign to confirm they have been provided with a written warning about the dangers of lifting the content filter. In addition to the $20 fee, manufacturers, vendors, and other individuals/companies that distribute devices will be permitted to charge a separate, reasonable fee for lifting the content block on a device.
The money raised through the $20 fee payments will be directed to a fund which will be used to support victims of human trafficking and for projects that help to prevent human trafficking and child exploitation.
Any manufacturer, vendor, company, or individual covered by the act that does not implement a digital content block will be liable for financial penalties. Financial penalties will also be applied if requests to block covered content are received and are not added to the content filter within 5 days. Similarly, if a request is made to unblock content not covered by the bill and the request is not processed within 5 days a fine will be issued. The proposed fine is $500 per piece of content.
If the bills are passed, Internet filtering in Hawaii will be mandatory from July 1, 2020.
In this post we explore the key benefits of Internet content control for businesses and explain how the disadvantages can be minimized or eliminated.
The Problems of Providing Unfettered Internet Access to Employees
Providing employees with Internet access makes a great deal of sense. In order to work efficiently and effectively, employees need access to the wealth of information that is available online. Via the internet, businesses can interact with customers and vendors and provide them with important information. Information can easily be shared with colleagues rather than relying on email, and a wide range of online tools are available to improve productivity.
The Internet is something of a double-edged sword. It offers the opportunity to improve productivity, but it also has potential to reduce productivity. A great deal of time is wasted online by employees – Often referred to as cyber slacking. The losses to cyber slacking can be considerable. If each employee spends an hour a day on personal Internet use, a company with 50 employees would lose 50 hours a day or 250 hours a week. That’s 13,000 hours a year lost to personal Internet use. Many employees waste much more time online than an hour a day, so the losses can be significantly higher.
Personal Internet use can also result in legal problems for businesses. Businesses can be vicariously liable for illegal activities that take place on their network. Illegal file sharing for instance. Some online activities can also lead to the creation of a hostile work environment.
Giving employees full access to the Internet also introduces security risks. As well as very beneficial websites there is no shortage of malicious web content. Phishing websites are used to steal login credentials. If credentials are stolen, hackers can gain access to the network undetected and steal data and install malware. Malware downloads are also common. The cost of mitigating cyberattacks is considerable and can be catastrophic for small to medium sized businesses.
Common Internet Content Control Issues and How to Avoid Them
The solution to these issues is to implement an Internet content control solution. By carefully controlling the websites employees can access at work, productivity losses can be avoided and businesses can effectively manage risk. Access to phishing and other malicious websites can be blocked and businesses can block categories of website that are NSFW or are a major drain on productivity. The former includes adult content and the latter includes gaming websites, dating sites, and social media websites.
Internet content control for businesses is best achieved with a web filtering solution. This can either be an appliance that sites between your Internal network and the Internet through which all web traffic passes, or a DNS-based web filter that applies Internet content control for businesses at the DNS level.
The former is a more traditional approach to content control that comes with certain disadvantages. The latter is a more modern approach, that eliminates the problems of internet content control for businesses.
The benefits of Internet content control for businesses are clear but there are disadvantages. Latency is a key issue. If Internet speed is slowed, productivity declines. Appliance based filtering solutions tend to slow Internet access and download speeds. DNS-based Internet content control for businesses avoids this. There is no latency with DNS-level filtering.
Cost is another stickling point. An appliance-based solution requires a significant outlay and the appliances are not scalable. They need to be upgraded when the business grows. DNS-based solutions on the other hand are highly scalable – up and down. DNS-based filtering is much cheaper – a few dollars a year per employee. TitanHQ also offers monthly billing to make the cost more affordable.
Appliances need to be selected to fit in with your network architecture and there can often be compatibility issues. DNS-filtering allows businesses to seamlessly integrate Internet content control into the current infrastructure. DNS-based filters are technology agnostic and work on all operating systems.
Easy Internet Content Control for Businesses
WebTitan Cloud is an innovative, easy to use, DNS-based web filter that provides cost-effective Internet content control for businesses of all sizes.
For further information on WebTitan Cloud, to arrange a product demonstration, or to register for a free trial, contact TitanHQ today.
OpenDNS used to be a free DNS-based web filtering service, although it has since been acquired by Cisco and rebranded as Cisco Umbrella. Cisco Umbrella is a popular web filter for businesses, although many firms are now abandoning the product and making the switch to WebTitan Cloud. In this WebTitan Cloud v Cisco Umbrella post, we cover some of the key reasons behind this switch.
WebTitan Cloud v Cisco Umbrella
If you are currently a Cisco Umbrella customer and are considering a replacement DNS-based web filtering service, or if you have yet to make a decision on the best web filtering solution to match the needs of your business, we hope this quick WebTitan Cloud v Cisco Umbrella comparison is useful.
WebTitan Cloud v Cisco Umbrella: Key Differences
Cost and pricing
One of the main reasons why businesses switch from Cisco Umbrella to WebTitan is cost. Cisco Umbrella is a powerful web filtering solution, but generally speaking, WebTitan Cloud offers similar features and is a direct swap out. Businesses that make the switch can continue to filter the Internet to protect against web-based threats and exercise content control while making savings of up to 50%.
TitanHQ offers a simple and transparent pricing model with monthly billing. All features are included in the price, rather than the multi-tiered system of Cisco Umbrella that only provides the advanced features in the upper product tiers.
User Interface and Reporting
One of the main complaints about Cisco Umbrella is an overly complicated user interface which can make configuration, maintenance, and generating reports time consuming and difficult. If the staff doesn’t like using a product, they may avoid it, which will have an impact on security. WebTitan Cloud has a highly intuitive user interface with all information placed at your fingertips. That makes for simple configuration and management without the need for user training. It also means problems can be quickly identified and remediated, improving security.
Cisco has a vast and diverse product range and is a massive IT provider. While its products have been developed to meet the needs of businesses, the options available are somewhat rigid. TitanHQ is much smaller by comparison, but as an independent entity, has the flexibility to work more closely with customers and better meet the needs of small to medium sized businesses. Commercial arrangements can be made to suit both parties.
TitanHQ customers benefit from industry-leading customer support, with full support provided to all customers at no additional cost. That includes support during the free trial of the product. With Cisco Umbrella, phone support is only provided to customers on the platinum, gold, or silver plans.
In order to protect the entire enterprise network, WebTitan Cloud applies security rules across the entire organization, in addition to AD/LDAP integration to allow rules to be applied for groups and individuals. Sometimes, individuals may require access to content that violates enterprise-wide rules. WebTitan Cloud allows cloud keys to be generated, which allows filtering controls to be bypassed without the need to change policies. They can be configured to expire after a set time or number of uses.
Ability to Host Locally
Some businesses will have no qualms about using a web filter that is hosted on the service provider’s servers, although this is far from ideal for some businesses such as Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). Businesses that do not want to direct users to an external cloud service can host WebTitan Cloud in a private cloud or host the solution locally. With Cisco Umbrella, local hosting is not an option.
Ability to Rebrand the Solution
Another bugbear of MSPs and MSSPs is the inability to fully rebrand Cisco Umbrella. WebTitan Cloud on the other hand is fully rebrandable and customizable. This includes a full white label and customizable user interface and block page ready for rebranding. This allows service providers to offer the solution to their customers while reinforcing their own brand image.
Further Information on WebTitan Cloud
Our WebTitan Cloud v Cisco Umbrella comparison includes just a few of the reasons why businesses are switching from Cisco Umbrella to WebTitan Cloud. For further information on WebTitan Cloud, to schedule a product demonstration, to register for a free trial to find out how WebTitan Cloud works in your environment, contact the TitanHQ team today.
The Fallout exploit kit, a toolkit used to silently deliver ransomware and malware to vulnerable devices, was first identified in September 2018. Between September and December, the toolkit was used to exploit vulnerabilities and deliver GandCrab ransomware and other malicious payloads. Towards the end of the year, the vulnerabilities most commonly exploited were a remote code execution vulnerability in the Windows VBScript engine (CVE-2018-8174) and the use-after-free vulnerability in Adobe Flash Player (CVE-2018-4878).
Around December 27, 2018, Fallout exploit kit activity stopped, but only for a few days. Now the exploit kit is back, and several updates have been made including the addition of HTTPS support, a new landing page format, and PowerShell-based malware downloads. A new exploit has also been added for a zero-day use-after-free Adobe Flash player vulnerability (CVE-2018-15982) which was patched on December 5, 2018: A vulnerability also exploited by the Underminer exploit kit.
The Fallout exploit kit is primarily delivered via malvertising campaigns – malicious adverts on third-party ad networks that are served on a variety of legitimate websites. The adverts redirect users to the exploit kit, which probes for vulnerabilities and exploits them to silently deliver malware or ransomware. The updated version of the Fallout exploit kit is delivering the latest version of GandCrab ransomware, for which there is no free decryptor. In addition to GandCrab ransomware, the Fallout exploit kit is delivering ServHelper, AZORult, TinyNuke, Dridex and Smokebot malware.
The malvertising campaigns used to generate traffic to the exploit kit include TrafficShop, Popcash, RevenueHits, and HookAds. The latter is primarily used on high-traffic adult websites that are visited millions of times a month. Users are redirected to a decoy adult site that contains the exploit kit and would be unaware that anything untoward has happened. If there is an unpatched vulnerability for which fallout has an exploit, the ransomware or malware payload will be silently downloaded.
Exploit kit activity is now much lower than in 2016 when EKs were extensively used to deliver malware, but the latest updates show EKs are still a threat and that they are regularly being updated with the latest exploits.
Exploit kits can only deliver malware if unpatched vulnerabilities are present, so prompt patching is strongly recommended. Users also need to visit the sites hosting the exploit kit. Businesses can prevent users from visiting malicious websites using a web filter.
Web filters use blacklists of websites known to host exploit kits are capable of scanning websites for malicious content. They can also prevent third-party ads from being displayed, thus preventing redirects. Since certain categories of website are often used in malvertising campaigns, adult sites and torrents sites for instance, blocking access to those categories of content with a web filter is also recommended.
For further information on web filtering and how it can protect against web-based attacks, contact the TitanHQ team today.
Web filtering is important for protecting users from web-based threats and for controlling what users can do online. There are many choices of web filtering solutions, including Cisco Umbrella. While the latter is popular, many businesses and organizations are now changing from Cisco Umbrella to WebTitan.
In this post we explain some of the main benefits of changing from Cisco Umbrella to WebTitan and illustrate this with an example from the education sector.
Web Filtering for Schools and Libraries and CIPA Compliance
Web filters are a requirement of the Children’s Internet Protection Act (CIPA). CIPA was enact by congress in 2000 and is concerned with protecting minors from harmful website content such as pornography. CIPA requires schools and libraries to implement an Internet safety policy that addresses the safety and security of minors online.
To comply with CIPA, measures must be introduced to block access to obscene content, child pornography, and other web content that is considered to be harmful to minors. Additionally, schools must educate minors about appropriate online behavior and monitor the online activities of minors.
While there are many choices of web filters for schools that can help them comply with CIPA, not all solutions are created equal. While it is usually easy to block access to harmful content, with some solutions monitoring user activity can be difficult and time consuming.
Why Did Saint Joseph Seminary College Change from Cisco Umbrella to WebTitan?
There is no doubt that Cisco has developed a powerful web filtering solution in Umbrella that can offer protection from web-based threats and allow content control, but the solution is not without its drawbacks.
One of the main downsides is usability, especially monitoring the online activities of users, something that is particularly important for CIPA compliance. It was proving to be particularly difficult for Saint Joseph Seminary College, which needed to quickly identify attempts by students to access restricted content.
“I don’t need rounded corners and elegant fonts when I am trying to see who has been visiting dangerous websites. I need to clearly see domain names and internal IPs,” explained Saint Joseph Seminary College IT Director Todd Russell. “In my opinion, after Cisco bought OpenDNS, they made some major changes to the UI which made it virtually useless for quickly looking through blocked traffic for signs of particular types of usage.” The complexity of the user interface made the solution unpopular with IT staff and the complexity was jeopardizing security.
Ease of use was a major problem, but the troubles didn’t end there. There was also the issue of cost. “We found that once Cisco bought OpenDNS, they began upping the Umbrella pricing every year at renewal time. Despite the repeated price increases, the service was not improving and there was no additional value offered,” explained Russell.
Cost and usability issues prompted Russell to look for a Cisco Umbrella alternative. After assessing various Cisco Umbrella alternatives, the decision was taken to switch from Cisco Umbrella to WebTitan. “It didn’t take long to realize that WebTitan was the best alternative for an efficient, cost-effective, and easy to use filtering solution to replace Cisco Umbrella,” explained Russell.
“I am able to quickly scan an entire previous day of blocked traffic and take a closer look at the full traffic on any users that raise a concern in a matter of minutes. This has saved me an enormous amount of time when I need to examine a user’s traffic, but it has also made it possible for me to keep close tabs on our traffic.” All the information required was accessible with just two clicks.
In terms of time savings gained from using WebTitan and the lower cost of running the solution, the college has been able to make significant cost savings as well as identify and remediate issues immediately, which means greater safety and security for students.
Are You Looking for an Alternative to Cisco Umbrella?
If you are currently using Cisco Umbrella and are frustrated with the interface and are unable to easily get the information you need, or if you are looking for a lower-cost alternative to Cisco Umbrella that will not jeopardize security, you have nothing to lose by evaluating WebTitan.
Contact the TitanHQ team today and you can arrange a product demonstration and set up a free trial of the full solution to see for yourself the difference it makes.
In the words of Todd Russell, “That brief demo was all I needed to know that WebTitan would serve my needs much better than Umbrella and I have been thrilled with the improvements to my workflow since switching over.”
It is straightforward to implement security controls to protect wired networks, but many businesses fail to apply the same controls to improve WiFi security, often due to a lack of understanding about how to improve wireless access point security. In this post we cover some of the main threats associated with WiFi networks and explain how easy it can be to improve wireless access point security.
Wireless Access Points are a Security Risk
Most businesses now apply web filters to control the types of content that can be accessed by employees on their wired networks but securing wireless networks can be more of a challenge. It is harder to control and monitor access and block content on WiFi networks.
Anyone within range of the access point can launch an attack, especially on public WiFi hotspots which have one set of credentials for all guest users. It is therefore essential that controls are implemented to improve wireless access point security and protect users of the WiFi network.
WiFi Security Threats
A single set of credentials means cybercriminals are afforded a high degree of anonymity. That allows them to use WiFi networks to identify local network vulnerabilities virtually undetected. They could conduct brute force attacks on routers, for example, or use WiFi access to inject malware on servers that lack appropriate security. If access is gained to the router, attacks can be launched on connected devices, and malware can be installed on multiple end points or even POS systems to steal customers’ credit/debit card information.
The cyberattack on Dyn is a good example of how malware can be installed and used for malicious purposes. The DNS service provider was attacked which resulted in large sections of the Internet being made inaccessible. A botnet of more than 100,000 compromised routers and IoT devices was used in the attack.
Man-in-the-Middle attacks are also common on Wi-Fi networks. Any unencrypted content can be intercepted, such as if information is exchanged between a user and a HTTP site, rather than HTTPS, if a VPN is not used.
Public WiFi networks are often used for all manner of nefarious purposes due to the anonymity provided. If users take advantage of that anonymity to access illegal content and download child pornography or perform copyright infringing downloads of music, films, and TV shows from P2P file sharing sites, an investigation would center on the hotspot provider. Questions would likely be asked about the lack of security controls to prevent illegal website access.
The Easy Way to Improve Wireless Access Point Security
The easy way to improve wireless access point security is a web filtering solution. Web filtering solutions are usually implemented by businesses to secure wired networks, but solutions also exist to improve wireless access point security.
A web filter forms a barrier between the users of the network and the Internet. Controls can be applied to stop users from accessing dangerous, illegal, or inappropriate website content. Even if each user has their own access controls, without a web filter, users will still be vulnerable to malware attacks and phishing attempts and the hotspot provider may be liable for illegal activities over the WiFi network.
There are two ways of implementing WiFi web filtering to improve wireless access point security. One is to rely on a list of categorized domain names and use that to control content. The other is DNS-layer web filtering, which uses the DNS lookup process that is required before any user is directed to a website after entering the domain name into their browser. The DNS server turns the domain name into an IP address to allow the web page to be found.
Why DNS Filtering is Best Way to Improve Wireless Access Point Security
The main difference between the two types of web filtering is the point at which access is blocked. With a traditional web filter, content is first downloaded before it is blocked, which is a risk. With DNS-layer filtering, content is blocked during the lookup process before content is downloaded.
If content is downloaded before being blocked, this will naturally have an impact on available bandwidth. DNS-layer filtering has no impact on bandwidth, since the content is blocked before it is downloaded.
DNS filtering does not need to be integrated with other systems and it works across all devices and operating systems, since they all use DNS servers to access websites.
DNS filtering is also quick and easy to implement. No appliances need to be purchased, hardware doesn’t need to be upgraded, and no software downloads are required. A simple change to the DNS is all that is required to point it to the provider’s DNS server. It is also much easier to maintain. No software updates are necessary and, in contrast to other security solutions, no patching is required. It is all handled by the service provider.
WebTitan Cloud for WiFi – The Leading Wireless Access Point Security Solution
TitanHQ has set the standard for WiFi security with WebTitan Cloud for WiFi. WebTitan Cloud for WiFi gives businesses the opportunity to implement bulletproof WiFi security to protect end users from online threats, block malware downloads, and carefully control the content that can be accessed by wireless network users.
Businesses that run WiFi hotspots can quickly and easily implement the solution and let TitanHQ secure their WiFi networks and provide the massive processing power to fight current and emerging web-based threats. With WebTitan Cloud for WiFi, businesses can instead concentrate on profit-generating areas of the business.
If you want to improve wireless access point security, contact TitanHQ for further information on WebTitan cloud for WiFi. Our security experts will be happy to schedule a product demonstration and set up for a free trial.
In this post we explore the use of Internet filtering to improve employee productivity, including statistics from recent surveys that show how many companies are now choosing to control employee Internet access more carefully.
Employee Productivity Falls on Black Friday and Cyber Monday
The staffing firm Robert Half Technology recently conducted a survey on 2,500 chief information officers (CIOs) across 25 metropolitan areas in the United States and more than 1,000 U.S. officer workers over 18 years of age to determine how Black Friday and Cyber Monday affect employee productivity.
The results of the survey provide an indication on what goes on throughout the year, but Black Friday and Cyber Monday were studied as they are the two busiest days for online shopping. The survey results show that three quarters of employees spent at least some of Cyber Monday shopping online on a work device. Four out of 10 workers said they spent more than an hour looking for bargains online on Cyber Monday while they were at work. 23% said they were expecting to spend even longer than that this year.
46% of workers said they would be online shopping on their work computers during their lunch hour and breaks, but 29% said they would be shopping throughout the day and would be keeping browser tabs open. 20% of workers said they would do online shopping at work in the morning.
While policies on accessing pornography may have been made crystal clear, online shopping is something of a gray area. 31% of employees were not aware of their company’s stance on online shopping on work devices. 43% said their employers permit it and 26% said it is not permitted.
The survey of CIOs shows 49% of companies allow online shopping within reason but that they monitor employee Internet use. 22% said they allow totally unrestricted Internet access while 29% have implemented solutions to block access to online shopping sites.
In June 2018, Spiceworks published the results of a survey that showed 58% of organizations actively monitor employee Internet activity and 89% of organizations use Internet filters to block at least one category of Internet content.
Most surveyed companies use Internet filtering to improve employee productivity. While only 13% block online shopping sites, many companies block other productivity-draining sites such as social media, gaming, gambling and dating sites.
Internet filtering to improve employee productivity is important, but the majority of companies are flexible when it comes to employee Internet use for personal shopping, provided employees keep it to a reasonable level.
Monitoring Employee Internet Access to Prevent Abuse
Many businesses use Internet filtering to improve employee productivity and enforce acceptable usage policies. Some control Internet access with an iron fist, others are much more permissive.
Regardless of the controls that are put in place, Internet filters also allow employers to keep close tabs on their employees’ Internet activity. An internet filter is a useful tool for monitoring employees, not just enforcing company policies.
Internet filters allow employers to easily check employee Internet use while maintaining a relatively permissive controls. This allows them to take action when individuals are abusing Internet access. Monitoring is easy as reports can be generated on user, group, or organization-wide activity while providing information on browsing activity in real time. Reports can also be automatically generated and sent to department heads or IT security teams.
Different controls can be applied to different user groups and time-based controls can be set, for instance, only permitting online shopping during lunch hours or other scheduled breaks. Such controls would be useful for stopping the 20% of workers that do their online shopping at work in the morning which, in many businesses, is the most important part of the day when productivity needs to be high.
Since controls can be applied for different types of Internet content, security can be maintained by blocking access to high risk sites and illegal or totally unacceptable content all of the time, while restrictions on other categories of content can be eased during relatively quiet periods.
In short, Internet filters should not be viewed just as a way of restricting employee Internet access, but as a tool for the management of Internet use to improve security and enjoy productivity gains while giving employees some flexibility.
How TitanHQ Can Help
Not all Internet filters offer businesses the highly granular controls that are necessary to carefully control Internet content. Many lack flexibility and have difficult to use interfaces.
Applying and managing Internet filters should be an easy process, which is why TitanHQ developed the WebTitan suite of products. WebTitan Gateway, WebTitan Cloud, and WebTitan Cloud for WiFi have been developed to make Internet filtering a simple process, while giving businesses the ability to precisely control employee Internet access to achieve productivity gains and improve security.
What Makes WebTitan the Ideal Choice for Businesses
Listed below are some of the key features of WebTitan that are often found lacking in other business Internet filtering solutions.
No hardware purchases necessary
No software downloads required
Quick and easy set up and application of Internet policies
Highly granular controls allow flexible policies to be applied
Links with Active Directory and LDAP allowing easy application of organization, department, group, or user-level Internet controls
Easily block content through 53 pre-defined categories and 10 customizable categories
Keyword-based filtering controls
Dual anti-virus engines provide leading AV protection
Excellent protection from phishing websites
An intuitive web-based user interface places all information and controls at your fingertips
Protect wired and wireless networks, including protection/content controls for off-site workers
Provides full visibility of network usage
Full reporting suite, including group and user activity, real time browsing activity, report scheduling, and real-time alerts
If you want to use Internet filtering to improve employee productivity, enforce acceptable usage policies, and improve security by blocking web-based threats, WebTitan is the ideal solution.
For more information on WebTitan and advice on the best option to suit the needs of your business, contact the TitanHQ team today. Our experts will be happy to book a product demonstration and help you take advantage of a free trial of the full product to see the solution in action and discover the difference it makes.
The students of Notre Dame University in Indiana are calling for WiFi filters to block pornography on public WiFi hotspots at the university. The campaign has attracted more than 1,000 signatures and now Enough is Enough has added its backing to the campaign.
Pressure Mounting on WiFi Hotspot Providers to Implement Content Controls
There have been calls for coffee shops, restaurants, and other providers of WiFi filters to block pornography. One campaign targeting Starbucks has recently proven to be successful. A campaign led by the pressure group Enough is Enough helped to convince the global coffee shop chain to finally implement WiFi filters to block pornography, albeit more than two years after the initial promise was made. A similar campaign in 2016 resulted in WiFi filters being implemented in McDonalds restaurants.
This week, Enough is Enough has issued a fresh call for the use of WiFi filters to block pornography, this time at the University of Notre Dame in Indiana.
Support for University of Notre Dame Students Demanding WiFi Filters to Block Pornography
In October 2018, Jim Martinson, a student at the University of Notre Dame, launched a campaign calling for the University to implement a WiFi filter to block pornography on campus. The university cannot stop students from using their own devices and data to view adult content, but Martinson believes the university should not be allowing students to freely use its WiFi networks to view pornographic material on campus.
Jim Martinson’s campaign has gathered considerable support. After writing a letter to the university from the men of Notre Dame, to which 80 fellow male students added their names, a similar letter was written by Ellie Gardey. Gardey’s letter was signed by 68 female students at the university.
In Jim Martinson’s letter to the university from the men of Notre Dame, he cites a previous university survey, conducted in 2013, which revealed 63% of male students had viewed pornography on the WiFi network of the university. That figure is in line with various national surveys that showed 64% of men and 18% of women at colleges spend at least some time each week viewing pornography. National research indicates that each month, 86% of men have at least some interactions with pornographic material. Martinson also points out that pornography has already been declared a public health crisis in five states due to the harm it causes and that the university needs to take action to protect students.
Since the letters were written, the campaign has gathered more than 1,000 signatures from staff and students. Yet even with widespread approval for university WiFi filtering, nothing has yet been done to accommodate the request.
Enough is Enough Launches its Own Campaign to Pressure the University to Take Action
Enough is Enough has now launched its own campaign to pressure the university into responding to the request and has given its backing to the Notre Dame porn free WiFi campaign.
“By implementing a filtered WiFi solution, the University of Notre Dame can stand as a leader among colleges and universities to ensure the safety of its students, faculty and others,” Explained EIE President and CEO, Donna Rice Hughes. “Having a policy prohibiting porn or sexually explicit material is not enough – taking concrete action to prevent its access is the only viable solution. Filtered WiFi will also prevent predators from accessing child pornography utilizing the University’s WiFi and flying under the radar of law enforcement.”
There is another reason why university web filters should be put in place: To prevent financial harm from being caused to students. A WiFi filter not only allows certain categories of web content to be blocked, it will also prevent students from accessing phishing websites and sites known to harbor malware.
WebTitan Cloud for WiFi – A Simple but Powerful WiFi Filtering Solution
TitanHQ has developed an easy to use web filtering solution that is ideal for use in educational institutions to carefully control the content that can be accessed on public WiFi networks and to enforce acceptable internet usage polices.
Being 100% cloud based, the solution requires no hardware or software, the cost per user is low, and the filtering controls are highly accurate. The solution provides coverage of Alexa’s top 1 million most visited websites, supports blacklists such as the child pornography/child abuse blacklist maintained by the Internet Watch Foundation, and allows 53 categories of website to be blocked with a click of a mouse.
In addition to blocking unsavory content, WebTitan is effective at blocking malware downloads and preventing WiFi users from accessing malicious websites such as those used for phishing.
The solution is highly scalable and can protect thousands of WiFi access points through a single, easy to use, user interface.
For further information on WebTitan Cloud for WiFi, to book a product demonstration, and to sign up for a free trial to see the solution in action in your own environment, contact the TitanHQ team today.
There are many reasons why businesses should implement a WiFi filtering solution, but one of the most important aspects of WiFi filtering is protecting your brand.
The Importance of Brand Protection
It takes a lot of hard work to create a strong brand that customers trust, but trust can easily be lost if a company’s reputation is damaged. If that happens, rebuilding the reputation of your company can be a major challenge.
Brand reputation can be damaged in many ways and it is even easier now thanks to the Internet and the popularity of social media sites. Bad feedback about a company can spread like wildfire and negative reviews are wont to go viral.
Smart business owners are proactive and take steps to protect their digital image. They are quick to detect and enforce online copyright infringements and other forms of brand abuse. They monitor social media websites and online forums to discover what people are saying about their company and how customers feel about their products and services. They also actively manage their online reputation and take steps to reinforce their brand image at every opportunity.
Cyberattacks Can Seriously Damage a Company’s Reputation
One aspect of brand protection that should not be underestimated is cybersecurity. There are few things that can have such a devastating impact on the reputation of a company as a cyberattack and data breach. A company that fails to secure its POS systems, websites, and network and experiences a breach that results in the theft of sensitive customer data can see their reputation seriously tarnished. When that happens, customers can be driven to competitors.
How likely are customers to abandon a previously trusted brand following a data breach? A lot more than you may think! In late 2017, the specialist insurance services provider Beazley conducted a survey to find out more about the impact of a data breach on customer behavior. The survey was conducted on 10,000 consumers and 70% said that if a company experienced a data breach that exposed their sensitive information they would no longer do business with the brand.
WiFi Filtering and Protecting Your Brand
The use of Wi-Fi filtering for protecting your brand may not be the first thing that comes to mind when you think about brand protection, but it should be part of your brand protection strategy if you offer WiFi access to your customers or provide your employees with wireless Internet access.
It is essential for businesses to take steps to ensure their customers are protected and are not exposed to malware or phishing websites. If a customer experiences a malware infection or phishing attack on your WiFi network the fallout could be considerable. If your employees download malware, they could give hackers access to your network, POS system, and sensitive customer data. If you offer free Wi-Fi to your customers, you need to make sure your Wi-Fi network is secured and that you protect your customers from malicious website content.
One of the most important aspects of WiFi filtering for protecting your brand is preventing your WiFi access points from being used for illegal activities. Internet Service Providers can shut down Internet access over illegal activities that take place over the Internet. That will not only mean loss of WiFi for customers but could see Internet access lost for the whole company. Your company could also face legal action and fines.
If WiFi users can access pornography and other unacceptable content, a brand can be seriously tarnished. Imagine a parent discovers their child has seen pornography via your WiFi network – The failure to prevent such actions could be extremely damaging. WiFi filters allow businesses to carefully control the content that can be accessed on their network and prevents customers from viewing harmful web content.
WebTitan Cloud for WiFi – The Easy Way to Secure Your WiFi Access Points
Implementing a WiFi filter to protect your brand and provide safe and secure Internet access for your employees and customers is a quick and easy process with WebTitan Cloud for WiFi.
WebTitan Cloud for WiFi is a powerful, yet easy to use web filtering solution for WiFi hotspots that requires no hardware purchases or software downloads. WebTitan Cloud for WiFi can be implemented and configured in just a few minutes. No technical skill required.
WebTitan Cloud for WiFi is highly scalable and can protect any number of access points, no matter where they are located. If you have business premises in multiple locations, or in different countries, WebTitan Cloud for WiFi will protect all of your access points via an intuitive web-based user interface.
WebTitan Cloud for WiFi protects against online threats, allows businesses to carefully control the types of content that WiFi users can access, allows businesses to control bandwidth use, and gives them full visibility into network usage.
If you have yet to implement a WiFi filter on your hotspots, give TitanHQ a call today for details of pricing, to book a product demonstration, and register for a free trial.
A Starbucks porn filter will finally be introduced in 2019 to prevent adult content from being accessed by customers hooked up to the coffee shop chain’s free WiFi network.
It has taken some time for the Starbucks porn filter to be applied. In 2016, the coffee shop chain agreed to implement a WiFi filtering solution following a campaign from the internet safety advocacy group Enough is Enough, but two years on and a Starbucks porn filter has only been applied in the UK.
Businesses Pressured to Implement WiFi Filters to Block Porn
Enough is Enough launched its Porn Free WiFi campaign – now renamed the SAFE WiFi campaign – to pressure businesses that offer free WiFi to customers to apply WiFi filters to restrict access to adult content. In 2016, more than 50,000 petitions were sent to the CEO’s of Starbucks and McDonalds urging them to apply WiFi filters and take the lead in restricting access to pornography and child porn on their WiFi networks.
After petitioning McDonald’s, the global restaurant chain took prompt action and rolled out a WiFi filter across its 14,000 restaurants. However, Starbucks has been slow to take action. Following the McDonalds announcement in 2016, Starbucks agreed to roll out a WiFi filter once it had determined how to restrict access to unacceptable content without involuntarily blocking unintended content. Until the Starbucks porn filter was applied, the coffee shop chain said it would reserve the right to stop any behavior that negatively affected the customer experience, including activities on its free WiFi network.
The apparent lack of action prompted Enough is Enough to turn up the heat on Starbucks. On November 26, 2018, Enough is Enough president and CEO, Donna Rice Hughes, issued a fresh call for a Starbucks porn filter to be implemented and for the coffee chain to follow through in its 2016 promise. Rice Hughes also called for the public to sign a new petition calling for the Starbucks porn filter to finally be put in place.
Starbucks Porn Filter to Be Applied in All Locations in 2019
Starbucks has responded to Enough is Enough, via Business Insider, confirming that it has been testing a variety of WiFi filtering solutions and has identified one that meets its needs. The Starbucks porn filter will be rolled out across all its cafes in 2019.
All businesses that offer free WiFi to their customers have a responsibility to ensure that their networks cannot be abused and are kept ‘family-friendly.’ It is inevitable that some individuals will abuse the free access and flaunt policies on acceptable use. A technical solution is therefore required to enforce those policies.
While Enough is Enough is focused on ensuring adult content is blocked, there are other benefits of WiFi filtering. A WiFi filter protects customers from malware downloads and can stop them accessing phishing websites. All manner of egregious and illegal content can be blocked.
WiFi filters can also help businesses conserve bandwidth to make sure that all customers can access the Internet and enjoy reasonable speeds.
WebTitan Cloud for WiFi – The Easy Way to Start Filtering Content on WiFi Networks
TitanHQ has long been an advocate of WiFi filtering for public WiFi hotspots and has developed WebTitan Cloud for WiFi to allow businesses to easily block access to unacceptable and illegal web content on WiFi networks.
WebTitan Cloud for WiFi allows businesses to carefully control the content that can be accessed over WiFi without involuntarily blocking unintended content. Being 100% cloud based, no hardware purchases are required and no software downloads are necessary.
The solution offers businesses advanced web filtering capabilities through an easy to use intuitive user interface. No IT consultants are required to implement and run the solution. It can be set up and operated by individuals that have little to no technical knowhow.
The solution is highly scalable and can be used to protect thousands of users, at multiple locations around the globe, all controlled through a single user interface.
If you run a business that offers free WiFi to customers and you have not yet started controlling the activities that can take place over your WiFi network, contact TitanHQ today for further information on WebTitan Cloud for WiFi.
Managed Service Providers (MSPs) that want to start offering WiFi filtering to their clients can join the TitanHQ Alliance. All TitanHQ solutions have been developed to meet the needs of MSPs and make it easy for them to add new security capabilities to their service stacks.
DNS web filtering for MSPs is an easy way to improve security for your clients, save them money, and boost your profits. This post explains the benefits of a DNS-level web filter for MSPs and their clients.
DNS web filtering is a great way for MSPs to boost profits, save clients money, and better protect them from cyber threats. Web filtering is an essential cybersecurity measure that businesses of all sizes should be using as part of their arsenal against malware, ransomware, botnets and phishing attacks. However, many MSPs fail to include web filtering in their security offerings and consequently miss out on an important income stream: One that requires little effort and generates regular monthly income.
What Are the Benefits of Web Filtering?
There are two main benefits of web filtering: Enforcing Internet usage policies and cybersecurity. Employees need to be able to access the Internet for work purposes, but many employees spend a considerable percentage of their working day accessing websites that have no work purpose. Cyberslacking costs businesses dearly. Businesses that do not filter the Internet will be paying their employees to check personal mail, view YouTube videos, visit dating websites, and more. A web filter will help to curb these non-productive activities and will also prevent employees from accessing inappropriate or illegal web content and avoid legal and compliance issues.
A recent study by Spiceworks revealed the extent of the problem. 28% of employees at large companies (more than 1,000 employees) spend more than four hours a week on personal Internet use and the percentages increase to 45% for mid-sized businesses and 51% for small businesses. The difference in those figures reflects the fact that more large businesses have implemented web filters. 89% of large companies have implemented a web filter to curb or prevent personal Internet usage and, as a result, benefit from an increase in productivity of the workforce.
Web filtering is essential in terms of cybersecurity. The Spiceworks study revealed 90% of large companies use a web filter to block malware and ransomware infections. A web filter prevents employees from accessing websites known to be used for phishing and those that host malware.
The Spiceworks study showed just how important a web filter is in this regard. 38% of companies had experienced at least one security incident in the past year as a result of employees visiting web pages for personal use, most commonly webmail services and social media channels.
Additional benefits of web filtering include improving network performance and ensuring sufficient bandwidth is available for all users – by blocking access to bandwidth-heavy online activities such as gaming and video streaming.
From the productivity gains alone, a web filter will pay for itself. Add in the costs that are saved by preventing malware and phishing attacks and use of a web filter really is a no brainer.
Why DNS Web Filtering for MSPs is the Way Forward
MSPs have three main web filtering options open to them. An appliance-based web filter, a virtual appliance or software solution, or a DNS filter. DNS web filtering for MSPs is usually the best choice.
DNS web filtering for MSPs avoids the need for hardware purchases so there is not an initial high cost for clients or for the MSP, since a powerful appliance does not need to be installed in an MSP’s own data center. DNS web filtering for MSPs means no site visits are necessary to install the solution as no hardware is required and no software downloads are necessary. DNS web filtering is not restricted by operating systems and is hardware independent, and since there are no clients to install, there will not be any installation issues. A DNS web filter also doesn’t have any impact on Internet speed.
A SaaS DNS web filtering solution, such as WebTitan Cloud, allows MSPs to deploy the web filter for their clients in a few minutes. All that is required is to direct clients’ DNS the cloud-based filter.
DNS web filtering for MSPs is easy to implement, simple to use, requires little management, and with WebTitan Cloud, MSPs benefit from generous margins. Improving clients’ security posture and helping them make important productivity gains could not be easier.
Why WebTitan Cloud is the Best Choice for MSPs
WebTitan Cloud has been developed to meet the needs of the SMB marketplace but with MSPs firmly in mind. WebTitan includes a full suite of pre-configured reports (with scope for customization) to allow MSPs to show their clients the sites that have been blocked and what employees have been up to online. The reports give MSP clients total visibility into their web traffic and highlight problem areas and show trends affecting network performance. The reports can be automated and sent directly to clients with no MSP involvement.
Some of the key benefits of TitanHQ’s DNS web filtering for MSPs are detailed below:
WebTitan Cloud can be hosted by TitanHQ or by MSPs in a private cloud
WebTitan Cloud includes APIs to integrate with auto-provisioning, billing, and monitoring systems
MSPs do not need to become an ISP to use the service
WebTitan Cloud is scalable to hundreds of thousands of users
WebTitan Cloud includes multiple management roles
New customers can be added and configured in minutes
WebTitan Cloud can be supplied in white-label form ready for an MSP’s logos and UI color schemes
MSPs benefit from industry-leading customer service
Highly competitive pricing and aligned monthly billing
If you have yet to start offering web filtering to your clients or if you are unhappy with the usability or cost of your current solution, contact TitanHQ’s Alliance team today for full product details, details of pricing, to book a product demonstration and register for a free trial.
The biggest cyber threat to SMBs is ransomware, according to Dato’s State of the Channel Report. While other forms of malware pose a serious risk and the threat from phishing is ever present, ransomware was considered to be the biggest cyber threat to SMBs by the 2,400 managed service providers that were polled for the study.
Many SMB owners underestimate the cost of mitigating a ransomware attack and think the cost of cybersecurity solutions to prevent attacks, while relatively low, are not justified. After all, according to Datto, the average ransom demand is just $4,300 per attack.
However, the ransom payment is only a small part of the total cost of mitigating an attack. The final cost is likely to be ten times the cost of any ransom payment. Datto points out that the average total cost of an attack on an SMB is $46,800, although there have been many cases where the cost has been far in excess of that amount.
One of the most common mistakes made by SMBs is assuming that attacks will not occur and that hackers are likely to target larger businesses with deeper pockets. The reality is SMBs are being targeted by hackers, as attacks are easier to pull off. SMBs tend not to invest heavily in cybersecurity solutions as larger businesses.
Anti-Virus Software is Not Effective at Preventing Ransomware Attacks
Many SMB owners mistakenly believe they will be protected by anti-virus software. However, the survey revealed that 85% of MSPs said clients that experienced a ransomware attack had anti-virus solutions installed. Anti-virus software may be able to detect and block some ransomware variants, but since new forms of ransomware are constantly being developed, signature-based cybersecurity solutions alone will not offer a sufficient level of protection.
Many SMBs will be surprised to hear just how frequently SMBs are attacked with ransomware. More than 55% of surveyed MSPs said their clients had experienced a ransomware attack in the first six months of this year and 35% experienced multiple attacks on the same day.
Some cybersecurity firms have reported there has been a slowdown in ransomware attacks as cybercriminals are increasingly turning to cryptocurrency mining. While that may be true for some cybercriminal gangs, the ease of conducting attacks using ransomware-as-a-service means many small players have started attacking SMBs. That is unlikely to change.
92% of surveyed MSPs said they thought ransomware attacks would continue at current levels or even increase throughout this year and next.
Ransomware attacks are even being conducted on Apple operating systems. In the past year, there has been a five-fold increase in the number of MSPs who have reported ransomware attacks on macOS and iOS operating systems.
“Not only have ransomware attacks increased in recent years, but the problem may even be bigger than we know, as many attacks go unreported,” explained Jeff Howard, Founder and Owner, of the Texas MSP Networking Results. Datto suggests that only one in four attacks are reported to law enforcement.
How to Protect Against SMB Ransomware Attacks
To protect against ransomware attacks, businesses need to implement a range of solutions to block the most common attack vectors. To block email-based attacks, advanced spam filtering technology is required, and end user security awareness training is essential. To block ransomware downloads from malicious websites, web filtering software should be implemented.
Business continuity and disaster recovery technology should be implemented to ensure that a quick recovery is possible in the event of an attack, and naturally intelligent backing up is required to ensure files can be recovered without paying a ransom.
MSPs need to explain the risks to SMBs, along with the solutions that need to be installed to prevent attacks and the likely cost of recovery. Many businesses are shocked to discover the true cost of a ransomware attack.
How TitanHQ Can Help Improve Defenses Against SMB Ransomware Attacks
TitanHQ has developed two innovative cybersecurity solutions that work in tandem to block the two most common attack vectors: Email and Internet attacks. SpamTitan is a powerful spam filtering solution that combines two AV engines with intelligent scanning of incoming mail using a variety of techniques to identify malicious messages and new ransomware variants and block them at source.
WebTitan is a powerful web filtering solution that can block malvertising attacks, drive-by ransomware downloads, and prevent employees from visiting malicious websites. Both solutions should be part of an SMBs arsenal to protect against ransomware and malware attacks and both solutions should be part of an MSPs security stack.
For further information on SpamTitan and WebTitan and details of TitanHQ’s MSP offerings, contact the TitanHQ today.
Most businesses are aware of the importance of securing their Wi-Fi networks; however, in some industry sectors Wi-Fi security has not been given the importance it requires. Wi-Fi security for hotels, for instance, is often lacking, even though the hospitality sector is being actively being targeted by cybercriminals who see hotel Wi-Fi as a rich picking ground.
Hotel Chains are Under Attack
Hotels are an attractive target for cybercriminals. They satisfy the two most important criteria for cybercriminals when selecting targets. Valuable data that can be quickly turned into profit and relatively poor cybersecurity which makes conducting attacks more straightforward.
In 2018, there have been several major cyberattacks on hotel groups. In November 2018, Federal Group, which runs luxury hotels in Tasmania, experienced an email security incident that exposed the personal data of some of its members. A cyberattack on the Radisson Hotel Group was also reported. In that case it resulted in the exposure of the personal information of its loyalty program members.
In August one of China’s largest chains of hotels – Huazhu Hotels Group Ltd – which operates 13 hotel brands – suffered a cyberattack that affected an estimated 130 million people. In June one of Japan’s largest hotel groups, Prince Hotels & Resorts, experienced a cyberattack that impacted almost 125,000 customers. In 2017 there were major data breaches at Hilton, Hyatt Hotels Corporation, Trump Hotels, Four Seasons Hotels, Loews Hotels, Sabre Hospitality Solutions, and InterContinental Hotels Group to name but a few.
The Cost of a Hotel Data Breach
When a data breach occurs the costs quickly mount. Access to data and networks must be blocked rapidly, the breach must be investigated, the cause must be found, and security must be improved to address the vulnerabilities that were exploited. That invariably requires consultants, forensic investigators and other third-party contractors. Affected individuals must be notified and credit monitoring and identity theft protection services may need to be offered.
The direct costs of a hotel data breach are considerable. The Ponemon Institute calculated the average cost of a data breach in 2018 had risen to $3.86 million. That was for a breach of up to 100,000 records. Larger breaches cost considerably more.
Then there is GDPR. Fines of up to €20 million or 4% of global annual turnover (whichever is higher) can be issued for GDPR compliance failures, which includes data breaches that resulted from poor security.
What is much harder to calculate is the cost of reputation damage and the customer churn rate after a breach. Damage to a hotel chain’s reputation can be long lasting and in the highly competitive hospitality industry, it could even be disastrous.
The security firm Ping Identity recently published the results from its 2018 Consumer Survey: Attitudes and Behavior in a Post-Breach Era. 3,000 people from the USA, UK, France, and Germany were surveyed for the study, which investigated the expectations of customers and the fallout from data breaches. 78% of respondents said they would stop engaging with a brand online after a breach and 36% would stop engaging with a brand altogether. Could your hotel group weather a 78% drop in online bookings or a loss of more than a third of your customer base?
Wi-Fi Security for Hotels
Cybersecurity solutions should be implemented to protect hotel networks from cyberattacks and prevent customer’s personal information from being accessed by cybercriminals. Perimeter cybersecurity solutions such as firewalls are essential, but Wi-Fi security for hotels should not be underestimated.
Guests use the Wi-Fi network to conduct business while at the hotel, for entertainment, and communication. Guests typically bring three devices that they connect to hotel Wi-Fi networks. A hotel with 100 guests potentially means 300 devices connecting to Wi-Fi. There is a high probability that at least some of those devices will be infected with malware, which could be transferred to other guests.
Hotel guests often access types of content that they do not access at home – sites that carry a higher risk of resulting in a malware download. Hackers often exploit poor hotel Wi-Fi security to attack guests. The DarkHotel threat group is a classic example. The group targets high profile hotel guests and has been doing so for more than a decade. If Wi-Fi security for hotels is substandard, successful attacks are inevitable.
Naturally guest and business Wi-Fi networks should be separated to ensure that one does not pose a threat to the other. A VLAN should be set up for the wired network, with a separate VLAN for internal wireless access points and those used by guests.
Wi-Fi security should include WPA2 encryption to prevent the interception of data and a web filtering solution should be implemented to protect guests from phishing websites and sites hosting malware. A web filter will also allow hotels to control the types of content that can be accessed by guests and restrictions can be put in place to create family-friendly Wi-Fi access and prevent guests from accessing illegal web content.
TitanHQ Email and Wi-Fi Security for Hotels
TitanHQ is a leading provider of advanced cybersecurity solutions for hotels to protect against email-based cyberattacks and improve Wi-Fi security for hotels.
WebTitan is a powerful web filtering solution for wired and wireless networks that blocks malware downloads and prevents employees and guest Wi-Fi users from accessing malicious websites. WebTitan also allows hotels to carefully control the content that can be accessed via their Wi-Fi networks, ensuring a business-friendly and family-friendly Internet service is provided.
Key Benefits of WebTitan
WebTitan Cloud and WebTitan Cloud for Wi-Fi are 100% cloud-based web filters for hotels that require no software downloads or hardware purchases. They can be implemented in minutes and are easy to configure and maintain. They are ideal for improving Wi-Fi security for hotels and securing wired hotel networks.
WebTitan web filters allow hotels to:
Control the content that can be accessed by guests without slowing Internet speeds
Block access to pornography to create family-friendly Wi-Fi zones in communal areas
Prevent guests from engaging in illegal online activities
Prevent guests from accessing phishing websites
Block the downloading of viruses, malware, and ransomware
Create custom policies for different user groups – management, employees, guests, or individuals
Create custom controls for different wireless access points
Restrict bandwidth-draining online activities to ensure good Internet speeds for all users
Manage web filtering controls for multiple locations from a single web-based control panel
WebTitan is ideal for use in the hospitality sector to protect internal networks from attack and to block web-based threats that could otherwise lead to a data breach.
To find out more about improving Wi-Fi security for hotels, contact TitanHQ today. The team will be happy to provide details of the products, advise you on the best deployment options, and schedule a product demonstration. You can also sign up for a free trial to evaluate the effectiveness of TitanHQ’s web filters for hotels in your own environment.
This year has seen several ransomware attacks on cities and municipal targets, clearly demonstrating that the threat from ransomware has not abated, despite several analyses from cybersecurity firms that suggest hackers are moving away from ransomware and concentrating on cryptomining malware attacks.
Cryptocurrency miners have certainly become more popular and their use has increased substantially in recent months, but there is still a significant threat from ransomware.
Ransomware development may have slowed, but ransomware attacks on cities and other high value targets have not. In fact, October has seen two new ransomware attacks on cities in the United States, along with several attacks on municipal targets. In the past few months. It is clear that the threat is not going away any time soon.
$2,000 Ransom Paid to Resolve City of West Haven Ransomware Attack
The city of West Haven ransomware attack started on the morning of October 16, 2018, and by the time the attack had been contained, 23 servers had been encrypted and taken out of action. Prompt action limited the scope of the attack, although it did cause major disruption as computers on the affected network had to all be shut down.
The attack affected a critical system, and after an assessment of the situation, the decision was taken to pay the ransom. Considering the number of servers affected, the ransom demand was relatively low. The city paid $2,000 in Bitcoin for the keys to decrypt its files.
Art House, Connecticut’s chief of cybersecurity, explained that this was one of several targeted ransomware attacks on cities and municipal services in the state in recent weeks. In February, around 160 computers were affected by ransomware in more than a dozen agencies in the state according to the Department of Administrative Services, and a month later the state’s Judicial Branch was attacked and had more than 100 servers encrypted.
City of Muscatine Ransomware Attack
The West Haven ransomware attack was shortly followed by a ransomware attack on the city of Muscatine in Ohio, which saw files on several government servers encrypted. The attack is understood to have started on October 17 and caused considerable disruption especially to services at City Hall.
Few details about the attack have been made public, although it is understood that the ransom demand was not paid. Instead, IT teams have had to painstakingly rebuild affected servers and workstations and restore files from backups.
Ransomware Attack on City of Atlanta
In August one of the most serious ransomware attacks on cities occurred. The City of Atlanta was attacked with SamSam ransomware, which was manually deployed on multiple computers after access had been gained to the network. The attack occurred in March and took down computers used for many city services, causing major disruption for weeks. A ransom demand of around $50,000 was issued, although the decision was taken not to pay. Initially the cost of recovery was expected to reach $6 million. Later estimates in the summer suggest that the final cost may exceed $17 million, highlighting just how costly ransomware attacks on cities can be.
Ransomware Attacks on Municipal Services Becoming More Common
Ransomware attacks on cities are becoming more common, as are attacks on municipal targets. In October, the Onslow Water and Sewer Authority in Jacksonville, North Carolina was attacked with ransomware resulting in most systems being taken out of action. In that case, a dual attack occurred, which started with the Emotet Trojan followed by the deployment of Ryuk ransomware two weeks later. The attack is expected to disrupt services for several weeks. The Indiana National Guard also suffered a ransomware attack in October. In both cases, the ransom was not paid.
Prevention and Incident Response
One of the reasons behind the rise in ransomware attacks on cities is underinvestment in cybersecurity defenses. Too little has been spent on protecting systems and updating aging hardware and software. With many vulnerabilities left unaddressed, staff receiving insufficient training, and even basic cybersecurity defenses often found lacking, it is no surprise that the attacks are increasing.
The only way that the attacks will be stopped is by spending more on cybersecurity defenses and training to make it much harder for attacks to occur. It can certainly be hard to find the money to commit to cybersecurity, but as the City of Atlanta found out, the cost of prevention is far lower than the cost of recovery from a ransomware attack.
Many businesses want to block websites at work and exercise greater control over employee Internet access. Acceptable Internet usage policies can be developed and employees told what content they are allowed to access at work, but there are always some employees that will ignore the rules.
In some cases, policy violations may warrant instant dismissal or other disciplinary action, but that takes HR staff away from other important duties. If staff are fired, replacements must be found, trained, and brought up to speed, and the productivity losses that result can be considerable.
The Dangers of Unfettered Internet Access
Before explaining how to block websites at work, it is worthwhile explaining the problems that can arise from the failure to exert control over the content that can be accessed through wired and wireless networks.
While extreme cases of internet abuse need to be tackled through HR, low level Internet abuse can also be a problem. Any time an employee accesses a website for personal reasons, it is time that is not being spent on work duties. Checking emails or quickly visiting a social media website is unlikely to have a major impact on productivity, but when cyber-slacking increases its effect can certainly be felt. If all employees spend 30 minutes a day on personal Internet use, the productivity losses can be considerable – A business with 100 workers would lose 50 hours of working time a day, or 1,100 hours a month!
In addition to lost opportunities, Internet use carries a risk. Casual surfing of the Internet by employees increases the probability of users encountering malware. The accessing of personal webmail at work could easily result in a malware infection on a work device, as personal mail accounts are not protected by the filtering controls of an organization’s email gateway. If illegal activities are taking place at work, the legal ramifications can be considerable. It will be the business that will be liable in many cases, rather than the individual employee.
The easiest solution is for businesses to enforce their acceptable internet usage policies and simply block websites at work that are not required for normal working duties. Preventing end users from visiting certain categories of web content – social media websites, gaming and gambling websites, dating sites, adult content, and other NSFW web content – is the easiest solution.
Even legitimate use of the Internet for work purposes carries risks. There has been a major increase in phishing attacks on businesses in recent years and mitigating attacks can prove incredibly costly. Technical solutions that are used to block websites at work to prevent cyber-slacking can also be configured to block access to phishing websites and prevent malware downloads.
The Easy Way to Block Websites at Work
The easiest way to block websites at work is to use a web filtering solution. This could be a physical appliance through which all Internet traffic is routed, a virtual appliance installed on your existing hardware, or a cloud-based solution. The latter is a popular solution for SMBs as the cost of implementation is minimal and the web filter can be set up in a matter of minutes. All that is required is to make a simple change to point the DNS to the cloud web-filter and all traffic will be routed though the solution.
Not all businesses need to exercise the same controls over Internet content so granular controls are essential. With a cloud-based web filter such as WebTitan, it is easy to block websites at work. The administrator simply logs into the administration panel through a web browser and clicks on the checkboxes of content that they want the filter to block. Blocking adult entertainment, gambling, gaming, dating, and social media by category is common. WebTitan also allows controls to implemented by keyword, through the use of blacklists, or through keyword scoring.
It is not practical to apply the same settings across the board for all employees. The marketing department, for instance, will need access to social media networks when other employees may not. With WebTitan, filtering controls can easily be set at the organization level, by user group, or for individuals. Time-based filters can also be applied to allow controls to be eased outside of standard working hours, if required.
Further Information on Blocking Websites at Work
If you would like further information on how you can selectively block websites at work and take control over the content that your employees can access, speak to TitanHQ today.
Our friendly and knowledgeable sales team will be able to answer all your questions, explain in detail how WebTitan works, and suggest the best option to suit your needs.
After learning about the best setup to suit your business, you can schedule a product demonstration and/or start a free trial to see WebTitan in action.
In 20 minutes your content control issues could be solved and you could be filtering the internet and blocking access to unsuitable, unsavory, and harmful web content.
TitanHQ, the leading provider of web filtering, spam filtering, and email archiving solutions for managed service providers (MSPs) recently partnered with Datto Networking, the leading provider of IT solutions to SMBs delivered through MSPs.
Datto Networking has now incorporated TitanHQ’s advanced web filtering technology into the Datto Networking Appliance to provide superior protection to users on the network.
Datto and TitanHQ will be hosting a webinar on October 18, 2018 to explain how the new technology provides enhanced protection from web-based threats, and how MSPs can easily deliver content filtering to their customers.
During the webinar, MSPs will find out about the enhanced functionality of the Datto Networking Appliance.
Webinar: Datto Networking & Titan HQ Deliver Enhanced Web Content Filtering
Date: Thursday, October 18th
Time: 11AM ET | 8AM PT | 4PM GMT/BST
John Tippett, VP, Datto Networking
Andy Katz, Network Solutions Engineer
Rocco Donnino, EVP of Strategic Alliances, TitanHQ
The CloudFlare IPFS gateway has only recently been launched, but it is already being used by phishers to host malicious content.Cloudflare IPFS gateway phishing attacks are likely to have a high success rate, as some of the checks performed by end users to confirm the legitimacy of domains will not raise red flags.
The IPFS gateway is a P2P system that allows files to be shared easily throughout an organization and accessed through a web browser. Content is distributed to different nodes throughout the networked systems. The system can be used for creating distributed websites, and CloudFlare has made this process easier by offering free SSL certificates and allowing domains to be easily connected to IPFS.
If phishers host their phishing forms on CloudFlare IPFS, they benefit from CloudFlare’s SSL certificate. Since the phishing page will start with cloudflare-ipfs.com, this adds legitimacy. The CloudFlare-owned domain is more likely to be trusted than domains owned by phishers.
When CloudFlare IPFS Gateway phishing forms are encountered, visitors will be advised that the webpage is secure, the site starts with HTTPS, and a green padlock will be displayed. If the visitor takes the time to check certificate information of the web page, they will find it has been issued to CloudFlare-IPFS.com by CloudFlare Inc., and the certificate is valid. The browser will not display any warning and CloudFlare IPFS Gateway phishing content will therefore seem legitimate.
At least one threat actor is using the CloudFlare IPFS Gateway for phishing and is hosting forms that claim to be standard login pages for Office 365, DocuSign, Azure AD, and other cloud-based services, complete with appropriate logos.
If a visitor completes the form information, their credentials will be forwarded to the operator of a known phishing domain – searchurl.bid – and the user will be displayed a document about business models, strategy and innovation. This may also not raise a red flag.
The CloudFlare IPFS Gateway phishing strategy is similar to that used on Azure Blob storage, which also take advantage of legitimate SSL certificates. In that case the certificate is issued by Microsoft.
It is becoming increasingly important for phishers to use HTTPS for hosting phishing content. As more businesses transition from HTTP to HTTPS, and browsers such as Chrome now display warnings to users about insecure sites, phishers have similarly had to make the change to HTTPS. Both CloudFlare IPFS Gateway and Azure Blog storage offer an easy way to do this.
In both cases, links to the malicious forms are distributed through spam email. One of the most common ways to do this is to include an email attachment that contains a button which must be clicked in order to download content. The user is advised that the content of the file is secured, and that professional email login credentials must be entered in order to view the content. The document may be an invoice, purchase order, or a scanned document that needs to be reviewed.
The increase in use of cloud platforms to host phishing content makes it more important than ever for organizations to implement advanced phishing defenses. A powerful spam filter such as SpamTitan should be used to block the initial emails and prevent them from being delivered to end users’ inboxes. These phishing tactics should also be covered in security awareness training to raise awareness of the threat and to alert users that SSL certificates do not necessarily mean the content of a web page is legitimate. Web filtering solutions are also essential for blocking access to known malicious web pages, should a user visit a malicious link.