Network Security

Far too often, news of data breaches is accompanied by details of the failures in network security that allowed a hacker access to confidential data. Many of these failure are avoidable with adequate precautions such as a spam email filter and mechanism for controlling access to the Internet.

Almost as many breaches in network security can be attributed to poor employee training. Password sharing, unauthorized downloads and poor online security practices can result in hackers gaining easy access to a network and extracting confidential data at will.

It has been well chronicled that hackers will bypass organizations with strong network security and turn their attention to fish that are easier to catch. Make sure your organization does not get caught in the net – implement appropriate web filters and educate your employees on the importance of network security.

NetWalker Ransomware Gang Continues Aggressive Campaign Against Healthcare Organizations and Universities

The operators of NetWalker ransomware have been aggressively targeting healthcare organizations and more recently attacks have increased on universities conducting research into COVID-19.

NetWalker ransomware first appeared in the middle of 2019 and has been primarily been used in targeted attacks on enterprises, with the operators deploying their ransomware manually after first gaining access to a victim’s network.

As is the case with several other manual ransomware operators, prior to the encryption of data reconnaissance is performed, the attackers move laterally to compromise as many networked devices as possible, and sensitive data is exfiltrated.  After the ransomware is deployed, the attackers threaten to publish the stolen data in an attempt to spur victims into paying the ransom rather than attempting to recover files from backups.

The business model of the NetWalker ransomware gang has recently changed and their ransomware is now being offered under the ransomware-as-a-service model, although the gang is only partnering with hackers that are experienced at attacking enterprises. This selective partnering is vastly different to many RaaS operations, which prioritize quantity over quality. The attack methods used to gain access to networks also differs from the typical brute force tactics typically used by Russian ransomware operators.

The operators of NetWalker ransomware have been extremely active during the COVID-19 pandemic. In addition to attacks on hospitals, medical billing companies have been attacked, COVID-19 research organizations, educational software providers and, in the past few weeks, there has been a spate of attacks on universities. Michigan State University, Columbia College of Chicago and, most recently, University of California San Francisco have all been attacked. All three universities are involved in COVID-19 research. It is currently unclear whether an affiliate specializing in attacks on universities has been signed up or if universities involved in COVID-19 research have been specifically targeted.

Healthcare organizations are an attractive target as they are heavily reliant on data to operate. If patient data is encrypted and rendered inaccessible, the ability to provide medical services is significantly hampered, which makes payment of a ransom more likely. Current indications suggest the group is only interested in profiting from ransoms, but COVID-19 research data is in high demand and is certainly valuable. That could account for the number of recent attacks on universities, which have also been targeted by other ransomware gangs. Data from Emsisoft indicates at least 30 universities have suffered ransomware attacks so far in 2020.

NetWalker ransomware is evolving and poses a significant threat to organizations in all industry sectors, but especially healthcare and education. The ransom demands issued by the gang range from hundreds of thousands of dollars to millions, and data theft makes the cost of remediating an attack even higher.

It is unlikely that attacks will slow down in the weeks and months to come, and with a range of attack methods used to gain access to networks, it is important to ensure that all vulnerabilities are addressed and measures are implemented to protect against all possible attack vectors.

Web Filtering Myths and the Truth About DNS Filtering

There are several common web filtering myths that have led businesses to believe that it is not worth their while implementing a web filtering solution. It is important to bust these myths as they are preventing businesses from adding an essential extra layer of security that can prevent downloads of malware, ransomware infections, and block phishing attacks. The failure to filter the internet is often a costly mistake.

Once upon a time, having a firewall, antivirus solution, and spam filter would ensure your business was well protected, but the sophisticated nature of today’s cyber threats and the massive increase in cyberattacks has meant that these solutions alone are no longer sufficient to block cyber threats and prevent data breaches. The key to blocking these threats is to implement layered defenses. If the outer layer fails to block a threat, other layers exist to provide protection. A web filter should be one of those layers.

Why Web Filtering is Now Essential

Finding vulnerabilities and exploiting them is a difficult and labor-intensive way of attacking a business. Attacks on employees are much easier and require far less skill. All that is needed is a carefully written email to direct an employee to a malicious website and credentials can be easily harvested and malware downloaded. You don’t need to be a skilled hacker to conduct a phishing attack or set up a website for distributing malware.

Email security solutions are great for blocking phishing attacks, but many malicious emails bypass email security defenses. Phishing emails usually have a web-based component and various tactics are used to hide malicious URLs in emails. A web filter provides protection against the web-based component of phishing attacks by providing time-of-click protection. When an attempt is made to visit a malicious website linked in an email, the web filter blocks that request. A web filter will also prevent users from visiting malicious website through web browsing and also block visits to malicious websites through malvertising redirects. Without a web filter in place, there is nothing to stop an employee from visiting a malicious website.

Pervasive Web Filtering Myths

There are some pervasive web filtering myths that need to be busted, the most common of which are detailed below.

Web Filtering is Expensive

OK, so we are not going to tell you that a web filter is a zero cost solution as you will need to pay for this extra level of protection, but the cost is actually low, no hardware needs to be purchased, and what you spend will pay for itself in terms of the data breaches you will prevent and the productivity gains that can be made. In terms of the real cost, less than $1 per user per month is all that needs to be spent to protect your users with WebTitan.

Web Filtering is Complicated

A DNS-based web filter is not complicated to set up, configure, or maintain. In fact, web filtering could not be any simpler. All you need to do is point your DNS to WebTitan. Even during the COVID-19 lockdown, making this change for all of your remote users is a simple process, and one that we can easily talk you through.

Once that small change has been made, here is what happens:

  • A user enters a web address into their browser and a DNS query is made to locate that web resource
  • A DNS lookup is performed through WebTitan to find the IP address associated with the domain
  • If the resource exists, WebTitan will provide the IP address to the browser. If the domain or web page is malicious or violates your organization’s policies, no IP address will be provided, a connection to the site will not be made, and the user will be presented with a local block page telling them why that resource cannot be accessed.

Your standard DNS request will go through all of those steps aside from applying filtering controls. All that changes with a web filter is filtering controls are applied.

Web Filters are Easy to Bypass

Once you set up your DNS to point to WebTitan, all internet traffic will be subject to filtering controls. For most businesses that will be sufficient, however, web filters can be bypassed by using an anonymizer/proxy website. Connect to the anonymizer site, and through that site any other website can be accessed, thus bypassing the filter. The solution? Click the checkbox in WebTitan to block access to anonymizer sites.

A web filter can be used to block the use of shadow IT by preventing downloads of unauthorized software, including unauthorized VPNs, to prevent this method of web filter bypass.

Maybe, one of your employees will try to change the DNS settings on their laptop to access the unfiltered internet. This is why you need to lockdown your laptops to make sure that is not possible. You should also block DNS requests to anything other than your approved DNS service. If you use an external DNS server, only allow port 53/UDP to access the IP addresses of your chosen DNS filtering service servers. If you host your DNS server internally, ensure that local computers query your local DNS server, and only your DNS server queries the web filtering DNS service on the Internet.

No web filter is infallible, but by taking these steps it will be much harder to bypass the filter and it will be beyond the ability of most employees.

Internet Speeds will be Greatly Reduced

One of the web filtering myths that is based in fact is the slowing of internet speed. Filtering the internet can result in latency and a slowing of internet speed. If you require your users to login remotely using a VPN, then connect to your secure web gateway appliance, this will naturally result in latency. Backhauling traffic to the office, especially when your remote workers have slow home internet connections, will result in significant latency.

The solution is to use a DNS-based filtering solution on your employees’ laptops. With a DNS filter there is no backhauling of traffic, as the DNS filter can be integrated into the laptop. When a request is made to view a website, filtering takes place as part of the DNS lookup process. Point your DNS to WebTitan and filtering takes place before any content is downloaded, with zero latency.

Web Filtering Myths

How to Defend Against Phishing Attacks on Remote Workers

There has been an increase in phishing attacks on remote workers using COVID-19 as a lure over the past few months. Multiple studies suggest the number of COVID-19 related phishing attacks have soared. The anti-phishing training company KnowBe4 placed the rise at about 600% in Q1, 2020, and that rise has continued in Q2.

As was pointed out by Microsoft, the total number of phishing attacks has not increased by any major degree during the COVID-19 public health emergency, as cyber actors have finite capabilities for conducting attacks. What has happened is threat actors have abandoned their standard phishing campaigns and have repurposed their phishing infrastructure and are now using COVID-19 lures, and with good reason.

People crave information about the 2019 Novel Coronavirus, SARS-CoV-2, and COVID-19. There is a thirst for knowledge about the virus, how it infects people, how to prevent infection, and how great the risk is of catching it. With little information available about this new virus, finding out more information required following the news from countries around the world that are involved in research. Unsolicited emails offing important information naturally had a high open rate, so it is no surprise that COVID-19 phishing attacks have increased.

To control the spread of the virus, countries have gone into lockdown, so businesses have had to allow their employees to work from home. The increase in home workers happened very quickly, so businesses did not have the time to prepare properly and that meant new risks were introduced. It is therefore no surprise that there has been an increase in data breaches during the COVID-19 pandemic. Cybercriminals have taken advantage of lapses in security, insufficient staff training, and the vulnerabilities that are introduced when employees are forced to work in an environment that has not been set up remote working.

IT teams have had to rapidly purchase new laptops to allow employees to work outside the office and there has not been time to properly secure those devices. VPN infrastructure was not sufficient to cope with the rapid increase in users. Home networks lack the security of corporate networks, and training employees on working from home securely had to be rushed. In order to allow remote workers to access the data they need, data has had to be moved to the cloud, and that has inevitably resulted in vulnerabilities being introduced. In short, the attack surface has increased considerably, huge numbers of devices are being used outside the protection of the corporate firewall, and new working environments have greatly increased the potential for errors.

Cybercriminals have taken advantage of these new vulnerabilities. Unpatched VPNs and software flaws are being exploited, RDP is being targeted, but phishing and spear phishing attacks offer the easiest way of gaining access to sensitive corporate data and spreading malware and ransomware. Improving phishing defenses is therefore critical.

Important Phishing Defenses for Remote Workers

Improving phishing defenses is one of the most important ways of protecting remote workers, their devices, and the networks and data that they are accessing remotely. Listed below are simple steps you can take to improve security and reduce risk.

Improve Email Security

The easiest way to thwart phishing attacks is to block the emails at source, and that requires a powerful anti-phishing solution. Many businesses have been relying on the standard anti-phishing measures provided with Office 365 – Exchange Online Protection (EOP). EOP is effective at blocking spam and standard (known) phishing attacks, but it is not particularly effective at blocking zero-day threats: New, previously unseen phishing and malware attacks. There have been a great many of zero-day attacks during the COVID-19 lockdown.

They key to improving email security is layered defenses. Adding an extra layer of email security on top of EOP will greatly improve detection rates. It is best not to put all your eggs in one basket and opt for the second (paid) tier of protection offered by Microsoft (Advanced Threat Protection or APT), instead use a third-party dedicated anti-spam and anti-phishing solution that features predictive threat detection and advanced anti-phishing mechanisms to detect zero-day threats. SpamTitan features machine learning, predictive technology, threat intelligence feeds, sandboxing, dual anti-virus engines and more to ensure that zero-day threats are blocked. SpamTitan adds an important extra layer of security, and SpamTitan itself includes layered defenses against phishing attacks.

Implement a Web Filter

Security can be further improved with a web filtering solution such as WebTitan. A web filter adds another layer to your anti-phishing defenses by blocking the web-based component of phishing and malware attacks. If a phishing email does reach an inbox, a web filter can prevent a click on a hyperlink from turning into a data breach. WebTitan provides time of click protection to block attempts by employees to visit malicious websites, such as those used to phish for credentials or distribute malware. WebTitan can be used to block web-based attacks for office and remote workers and allows different controls to be set depending where employees connect to the internet.

Train Staff and Conduct Phishing Simulations

Remote employees need to be trained how to work and access data securely, and that means refresher cybersecurity training should be provided to reeducate employees about cybersecurity best practices. Trai9ning must also be provided on how to work securely from home.

Phishing is the easiest way that employees can be attacked, so they must be trained how to recognize a phishing email. It is also useful to run phishing email simulations on remote workers to find out which employees have taken the training on board and who needs further training. Training can reduce susceptibility to phishing attacks by up to 90%.

Don’t Neglect Security Awareness Training for Remote Workers During COVID-19 Pandemic

New research has recently been published which suggests there has been a lack of security awareness training for remote workers, even with the massive increase in people working from home due to the COVID-19 pandemic and the increased threat level.

Many companies have had to make major changes to policies and allow most employees to work from home, even though doing so introduces cybersecurity risks. While this is seen by many as a temporary measure due to the pandemic, there is currently some debate about how long lockdown measures will be in place. It could well be many months before lockdowns are eased and there is a return to “normal” working life. It may also be difficult to convince workers to return to the office when measures are eased, or at least until a vaccine for the virus has been developed. That could well be a year or most likely much longer.

In the meantime, remote workers are not just encountering the odd phishing email. These workers are being actively targeted by cybercriminals and APT groups. It is important to ensure that technical controls are up to scratch and are blocking threats but also to train workers to recognize threats such as phishing.

Technical Controls Will Not Block 100% of Cybersecurity Threats

Technical solutions can block most malware and phishing attacks on remote workers and will protect devices and the networks to which those devices connect. TitanHQ has developed two solutions that provide excellent protection from email and web-based threats, and there has been a massive increase in demand for those solutions during the COVID-19 pandemic from businesses and managed service providers (MSPs).

When these solutions are coupled with other cybersecurity protections such as firewalls, antivirus software, and intrusion detection systems, businesses will be well protected; however, no matter how many layers are added to your defenses, security awareness training for remote workers should still be provided. Employees are the last line of defense and require training to help them identify threats that bypass your technical defenses.

Employees are a Weak Link, but Neglecting Security Awareness Training for Remote Workers is a Mistake

One study recently conducted on IT workers by Apricorn revealed 57% of IT decision makers in the United Kingdom believe remote workers are a security risk and will expose organizations to data breaches and that there is apathy among IT leaders about training the workforce as employees are not concerned about security. 34% of IT leaders said their remote workers do not care about security, but that is not a reason not to provide training. It is a reason to reinforce training and get employees to buy into the company’s security strategy.

Another survey, conducted by Promon on 2,000 remote workers in the United Kingdom, confirmed those findings. The study revealed 66% of employees have not been provided cybersecurity training in the last 12 months, even though cybercriminals are actively targeting remote workers. It is also concerning that 77% of respondents were not worried about the security threat from working from home. The survey also revealed that 61% of employees are using personal devices to work from home instead of corporate-issued devices, which typically have far fewer protections in place to block threats.

Given the numbers of employees working from home due to COVID-19 and the increase in threats targeting those workers, now is the time to be stepping up training and to make sure employees are working in a secure environment. TitanHQ can help you better protect employees and the devices they use to work from home, but you should also ensure that cybersecurity training is reinforced.

Cybercriminals Are Exploiting Uncertainty and Fear About Coronavirus and COVID-19

Cybercriminals are taking advantage of the 2019 Novel Coronavirus pandemic and are exploiting fear to spread malware and steal data. These tactics many not be new, but these campaigns pose a significant threat in the current climate of global fear and worry.

People are naturally worried about contracting COVID-19 and will be concerned about the wellbeing of their friends and family members. Many people crave new information to help avoid them avoid illness and protect their families. If that information arrives in an inbox, email attachments may be opened, and links clicked to malicious websites.

Even when training is provided to employees and they are taught not to respond to unsolicited messages, open email attachments, or click links in emails from unknown senders, mistakes can still be made. During the COVID-19 crisis, stress levels are high, and this can easily lead to decisions being taken that would not normally be made.

Businesses have been forced to allow their employees to work from home, many of whom are now working in a home environment where there are many distractions. Many people do not have home offices where they can quietly work, and a challenging working environment also makes mistakes more likely. Those mistakes can prove very costly.

Phishing campaigns are being conducted targeting home workers as they are seen as low-hanging fruit and an easy way to gain access to business networks to install malware, ransomware, and steal sensitive data. Several campaigns have been detected that offer important advice on the 2019 novel coronavirus that impersonate authorities on disease control and prevention such as the U.S. Centers for Disease Control and Prevention (CDC), U.S. Department of Health and Human Services, UK National Health Service, and the World Health Organization (WHO). The phishing campaigns are credible, claim to offer important advice, and are likely to be opened by many individuals. These campaigns seek remote access credentials and distribute malware.

Coronavirus maps that display the number of cases per country are being used on many websites, including a legitimate COVID-19 case tracking map on Johns Hopkins University website.  One campaign has been detected that uses a carbon copy map and urges users to download a desktop application that allows them to track new cases. The application installs the information-stealing AZORult Trojan. As the COVID-19 crisis has deepened, these phishing and malspam campaigns have increased significantly.

With more people working from home and self-isolating, the risk of malware and phishing attacks has increased significantly. It is therefore important for businesses to make sure that they are properly protected and manage risk. During this difficult time, it is important to provide security awareness training to staff to keep them aware of the threat of cyberattacks and to help them identify malicious messages. Phishing simulation exercises are a useful way of assessing risk and identifying individuals that require further training.

It is also important to implement additional control measure to block attacks at source. There are two main attack vectors being used to target remote workers: Email and the web. Due to the high risk of mistakes by employees it is essential for businesses to have an effective email security solution in place.

The key to improving email security is defense in depth. Layered defenses will greatly improve resilience to phishing and malware attacks. If you are using Office 365 and have yet to augment protection with a third-party email security solution, now is the ideal time. One 2019 study showed that Office 365 protections only block around 75% of phishing attempts. Given the increase in phishing volume, a great many malicious emails will land in inboxes unless protection is improved.

The more time people spend online, the greater the risk. With many workers housebound and self-isolating, online time has increased considerably. Unsurprisingly, the of number of malicious domains being used to distribute malware has increased and drive-by malware attacks have spiked. With corporate laptops being used at home, steps should be taken to limit what employees can do on those laptops. Blocking access to ‘risky’ websites such those distributing pirated TV shows and movies will help to reduce the risk of a malware download, along with controls to prevent the downloading of risky file times such as software installers and executable files.

A web filtering solution will allow you to control the sites that remote employees can access on their corporate laptops and prevent malicious websites from being visited. A cloud-based web filtering solution is the ideal choice as it can be easily implemented to protect all remote workers, without causing any latency issues.

TitanHQ can help you protect your telecommuting workers from email and web-based threats. SpamTitan is a powerful email security solution that compliments Office 365 anti-spam and anti-phishing controls and enhances protection against phishing, spear phishing, and zero-day malware.  WebTitan is a cloud-based DNS filtering solution that is simple to implement that allows you to carefully control the online activities of remote employees and block drive-by malware downloads and other web-based threats.

Both solutions can be implemented in a matter of minutes and will greatly improve protection against web and email-based threats. For further information, to book a product demonstration, or to register for a free trial, contact TitanHQ today.

Why a DNS Filter Should be Part of Your Security Stack

Phishing attacks are increasing and malware is a growing threat. A DNS filter adds an important level of protection to block these attacks. In this post we explain why.

The Growing Threat from Malware and Phishing Attacks

There are various methods used to deliver malware, but email remains one of the most common methods of distributing malware, either through malicious attachments or hyperlinks in emails that direct users to websites where malware is downloaded. The latter is a popular method of malware delivery as there is an increased chance that the hyperlink will not be detected as malicious by an email security solution. Various tactics are used to mask these URLs from email security solutions, such as adding the hyperlink to an attached file such as a PDF.

The Emotet Trojan is one of the most prevalent threats and also one of the most dangerous. Emotet is primarily spread via email through a combination of attachments and malicious URLs. The Trojan is an information stealer capable of spreading across networks to infect other vulnerable devices. Removing the malware is problematic, as there are usually multiple devices infected. As soon as the malware is removed from one device, others on the network re-infect the cleaned machine. Emotet is also a malware downloader. Once all valuable information has been obtained post-infection, other malware variants such as the TrickBot Trojan and RYUK ransomware are downloaded. All devices infected with Emotet are added to the botnet. An analysis by the SpamHaus project revealed around 6,000 malicious URLs are emitted from infected devices, which act as compromise vectors.

An advanced spam filter will ensure that the majority of malicious emails are blocked, but it is important not to totally rely on a spam filter alone to block email-based malware and phishing attacks. The key to a strong defense is to implement layered defenses. With overlapping layers of security, if one layer fails to block a threat, another is in place to provide protection. One of the most important additional protections against phishing attacks and email-based malware is a web filter.

Why a Web Filter is so Important

Phishing attacks have an email and web-based component. The email contains the lure and a hyperlink is included that directs the recipient to a webpage hosting a phishing kit. When the user visits the website credentials and other sensitive information is harvested. A spam filter will block most of these phishing emails and a web filter provides protection against emails that are not blocked, as well as protecting against accidental navigation to malicious websites through malvertising or general web browsing.

A web filter is a form of content control that prevents network users from visiting known malicious websites. When a network user attempts to visit a malicious website, rather than connecting to the site, they are directed to a block page. That block page informs the user that they have attempted to visit a prohibited website which, in this case is a phishing page or website hosting malware. It could equally be a website that violates an organization’s internet usage policies. A web filter therefore serves as an additional, and important, layer of security to block phishing attacks and malware and ransomware downloads.

Web Filtering Options

There are different web filtering options available. Appliance-based web filters were once the go-to solution, but cloud-based filtering is now much more common, more cost effective for most organizations, and easier to implement and maintain.

Appliance-based solutions are not scalable. Once capacity has been reached, another appliance must be purchased. Software-based web filters, which are usually deployed as a virtual appliance on existing hardware, are a good choice but the most popular web filtering solutions are cloud-based. With cloud-based web filters, all filtering takes place in the cloud on the service provider’s hardware. Cloud-based filters are highly scalable. If capacity is increased, additional licenses just need to be purchased which takes seconds.

DNS Filtering is the Most Flexible Web Filtering Choice

The most popular, flexible, and scalable solution is a DNS filter. When a user makes a request to visit a website, such as by clicking a hyperlink or navigating to a website through their browser, a set of procedures must be followed to display the content.

One of the first steps is to send a query to the DNS server. The DNS server matches an easy to remember domain name – google.com for instance – with an IP address that allows the site to be found. A DNS filter works at this stage of the process and will block attempts to visit prohibited websites or malicious sites before any content is downloaded. Modern DNS filters do not just block content at the domain level. They also block content at the URL and page level. This means that a page on Medium.com could be blocked, while other content on the site is allowed. This means filtering controls are very granular and there is less potential for overblocking of web content.

WebTitan – A DNS Filter for SMBs and MSPs Serving the SMB Market

TitanHQ’s DNS filtering solution – WebTitan – has been developed for use by SMBs, MSPs providing security services to SMBs, and ISPs with millions of users. WebTitan includes market-leading classification of web content and malicious URL detection, and the solution is updated in real-time with more than 60,000 malicious URLs added to the filter every day. The solution includes advanced analytics and threat intelligence feeds and covers more than 99.9% of the active web. The solution is also easy to integrate into your own systems through TitanHQ’s API, and the solution can be purchased, set up, and be providing protection in just a few minutes.

For more information on WebTitan, to sign up for a free trial, or to book a product demonstration, give the TitanHQ team a call today.

Rise in Cyberattacks on Law Firms Highlights Need for Additional Security Layers

The increase in cyberattacks on law firms has highlighted a need for greater security protections, especially to protect against phishing, malware, and ransomware.

According to a recent Law.com report, more than 100 law firms are known to have experienced cyberattacks in the past five years: Cyberattacks that have resulted in hackers gaining access to sensitive information and, in many cases, employee, attorney, and client information.

Investigations such as this are likely to uncover just a small percentage of successful cyberattacks, as many are resolved quietly and are not reported. Many law firms will be keen to keep a cyberattack private due to the potential damage it could do to a firm’s reputation. The reputation of a law firm is everything.

As Law.com explained, there are different data breach reporting requirements in different states. If there is no legal requirement to report the data breaches, they will not be reported. That means that only if reportable information has potentially been compromised will the breach be reported to regulators or made public. It is therefore not possible to tell how many successful cyberattacks on law firms have occurred. However, there has been a steady rise in reported cyberattacks on law firms, as is the case with attacks on other industry sectors. Law.com’s figures are likely to be just the tip of the iceberg.

From the perspective of cybercriminals, law firms are a very attractive target. The types of information stored on clients is incredibly valuable and can be used for extortion. Information on mergers and takeovers and other sensitive corporate data can be used to gain a competitive advantage. Cybercriminals are also well aware that if they can deploy ransomware and encrypt client files, there is a higher than average probability that the ransom will be quietly paid.

Based on the information that has been made public about law firm data breaches, one of the main ways that law firms are attacked is via email. Many of the data breaches started with a response to a phishing or spear phishing email. Phishing allows cybercriminals to bypass even sophisticated cybersecurity protections as it targets a well-known weakness: Employees.

Employees can be trained to be more security aware and be taught how to recognize potential phishing emails, but phishers are conducting ever more sophisticated campaigns and every employee will make a mistake from time to time. That mistake could be all that it takes to compromise a computer, server, or a large part of a network.

One firm contacted for the report explained that it had implemented advanced cybersecurity protections that were undone with a phishing email. The digital security measures it had in place greatly restricted the harm caused, and there was no evidence that the attacker had accessed sensitive information, but the attack did succeed.

In response, the law firm implemented more advanced security protocols, implemented a more aggressive spam filter, multi-factor authentication was used more widely, and it revised its policies and procedures and training. Had those measures been implemented in advance, it may have been possible to block the attack.

The response was to implement more layered defenses, which are critical for blocking modern cyberattacks. Overlapping layers of security ensure that if one measure fails, others are in place to prevent an attack from succeeding.

This is an area where TitanHQ can help. TitanHQ has developed cybersecurity solutions that can fit seamlessly into existing security stacks and provide extra layers of security to block the most common attack vectors. TitanHQ’s email and web security solutions – SpamTitan and WebTitan – provide advanced protection without compromising usability.

Since many clients prefer to communicate via email, it is important for all incoming attachments to be analyzed for malicious code. Extensive checks are performed on all incoming (and outgoing) emails, with SpamTitan able to block not only known malware but also zero-day threats. SpamTitan also includes DMARC email authentication to block email impersonation attacks and sandbox to analyze suspicious files and identify malicious or suspicious activity.

WebTitan provides protection from web-based threats. Most malware is now delivered via the internet, so a web security solution is essential. WebTitan is a DNS filtering solution that protects against all known malicious sites. It is constantly updated in real time through threat intelligence services to ensure maximum protection. The solution provides advanced protection against drive-by downloads and malicious redirects to exploit kits and other malicious sites and provides and important additional layer of security to protect against phishing attacks.

Law firms will no doubt prefer to host their cybersecurity solutions within their own environments or private clouds, which TitanHQ will happily accommodate.

For further information on TitanHQ’s cybersecurity solutions for law firms, contact the TitanHQ team today. Managed Services Providers serving the legal industry should contact TitanHQ’s channel team to find out more about the TitanShield program and discover why TitanHQ is the leading provider of cloud-based email and web security solutions to MSPs serving the SMB market.

Rise in Ransomware Attacks on Education Institutions Highlights Need for Improved Defenses

Ransomware attacks slowed in 2018 but the malicious file-encrypting malware is back with a vengeance. Ransomware attacks on educational institutions have soared this year, and as the attackers are well aware, these attacks can be extremely profitable.

There have been 182 reported ransomware attacks so far this year and 26.9% of those attacks have been on school districts and higher education institutions. The increase has seen education become the second most targeted sector behind municipalities (38.5%) but well ahead of healthcare organizations (14.8%).

The reason why the number of ransomware attacks on educational institutions, healthcare, and municipalities is so high compared to other sectors is because attacks are relatively easy to perform and there is a higher than average chance that the ransoms will be paid.

Attacks on municipalities mean they can’t access computer systems, and essential services grind to a halt. Police departments can’t access criminal records, courts have to be shut down, and payments for utilities cannot be taken. If hospitals can’t access patient data, appointments have to be cancelled out of safety concerns. In education, teachers cannot record grades and student records cannot be accessed. Administration functions grind to a halt and a huge backlog of work builds up.

Some of the recent ransomware attacks on school districts have seen schools forced to send students home. Monroe-Woodbury Central School District in New York had to delay the start of the school year due to its ransomware attack. If students need to be sent home, there is often backlash from parents – Not only because their children are not getting their education, but childcare then needs to be arranged.

The costs of these attacks are considerable for all concerned. Each day without access to systems costs schools, universities, municipalities, and hospitals a considerable amount of money. Downtime is by far the biggest cost of these attacks. Far greater than any ransom payment.

It is no surprise that even when ransom demands are for tens or hundreds of thousands of dollars, they are often paid. The cost of continued losses as a result of the attacks makes paying the ransom the most logical solution from a financial perspective. However, paying the ransom sends a message to other cybercriminals that these attacks can be extremely profitable, and the attacks increase.

The huge cost of attacks has seen educational institutions take out insurance policies, which typically pay the ransom in the event of an attack. While this is preferable financially for the schools, it ensures that the attackers get their pay day. Some studies have suggested that attackers are choosing targets based on whether they hold insurance, although the jury is out on the extent to which that is the case.

In total, 49 school districts and around 500 K-12 schools have been affected by ransomware attacks this year. While the ransomware attacks on school districts have been spread across the United States, schools in Connecticut have been hit particularly hard. 7 districts have been attacked, in which there are 104 schools.

Prevention of these attacks is key but securing systems and ensuring all vulnerabilities are identified and corrected can be a challenge, especially with the limited budgets and resources of most schools. Cybersecurity solutions need to be chosen wisely to get the maximum protection for the least cost.

A good place to start is by addressing the most common attack vectors, which for ransomware is Remote Desktop Protocol and email-based attacks.

Remote Desktop Protocol should be disabled if it is not required. If that is not possible, connection should only be possible through a VPN. Rate limiting should also be set to block access after a number of failed login attempts to protect against brute force password-guessing attacks.

Email security also needs to be improved. Massive spam campaigns are being conducted to distribute the Emotet banking Trojan, which serves as a downloader for Ryuk ransomware and others. Embedded hyperlinks in emails direct end users to sites where they are encouraged to download files that harbor malware, or to exploit kits where ransomware is silently downloaded.

Advanced spam filters should be deployed that incorporate sandboxing. This allows potentially suspicious email attachments to be checked for malicious activity in a safe environment. DMARC email authentication is also important as it is one of the best defenses against email impersonation attacks. SpamTitan now incorporates both of these measures.

A DNS based content filtering solution is also beneficial as an additional protection against malware downloads and phishing attacks. Not only can the content filter be used to ensure compliance with CIPA, it will prevent end users from visiting malicious websites where ransomware is downloaded.

Email attacks usually require some user interaction, which provides another opportunity to block the attacks. By educating all staff and students on the risks, they can be prepared for when malicious emails arrive in their inboxes and will be conditioned how to respond.

It is often the case that breached entities only implement these measures after an attack has occurred to prevent any further attacks from succeeding. By taking a more proactive approach and implementing these additional security measures now, costly, disruptive attacks can be avoided.

For more information on ransomware defenses such as email and DNS filters for educational institutions, give the TitanHQ team a call today. You are likely to find out that these security measures are far cheaper than you think… and naturally a great deal less expensive than having to deal with an attack.

How Does DNS Filtering Work?

Venture online and you will be faced with a wide range of threats, some of which could result in your bank account being emptied, others could see sensitive information being compromised and your accounts being hijacked. Then there is ransomware, which could be used to stop you from accessing your data (unless you have backups or pay the ransom).

More malicious websites are now being created than legitimate sites, so how can you stay safe online? One solution used by businesses and ISPs is a web filter. A web filter can be configured to restrict access to certain categories of Internet content and block the majority of malicious websites.

While it is possible for businesses, MSPs, and ISPs to purchase web filtering appliances that sit between end users and the Internet, DNS filters allow the Internet to be filtered without having to purchase any hardware or install any software. So how does DNS filtering work?

How Does DNS Filtering Work?

DNS filtering – or Domain Name System filtering to give it its full title – is a technique of blocking access to certain websites, webpages, and IP addresses. The DNS is what allows easy to remember domain names to be used – such as Wikipedia.com – rather than typing in very difficult to remember IP addresses – such as 198.35.26.96. The DNS maps IP addresses to domain names to allow computers to find web resources.

How DNS Filtering WorksWhen a domain is purchased from a domain register and that domain is hosted, it is assigned a unique IP address that allows the site to be located. When you attempt to access a website, a DNS query will be performed. Your DNS server will look up the IP address of the domain/webpage, which will allow your browser to make a connection to the web server where the website is hosted. The webpage will then be loaded. The actual process involves several different steps, but it is completed in a fraction of a second.

So how does DNS web filtering work? With DNS filtering in place, rather than the DNS server returning the IP address if the website exists, the request will be subjected to certain controls. DNS blocking occurs if a particular webpage or IP address is known to be malicious. The DNS filter will use blacklists of known malicious websites, previous crawls of new websites and web pages, or web content will be assessed in real time if the web page or website has not previously been crawled and categorized. If the website trying to be accessed is determined to be malicious or otherwise violates pre-defined policies, instead of the user being connected to the website, the browser will be directed to a local IP address that displays a block page explaining why the site cannot be accessed.

This control could be applied at the router level, via your ISP, or by a web filtering service provider. In the case of the latter, the user – a business for instance – would point their DNS to the service provider. That service provider maintains a blacklist of malicious webpages/IP addresses and access to those sites is prevented.

Since the service provider will also categorize webpages, the DNS filter can also be used to block access to certain categories of webpages – pornography, child pornography, file sharing websites, gambling, and gaming sites for instance. Provided a business creates an acceptable usage policy (AUP) and sets that policy up with the service provider, the AUP will be enforced. Since DNS filtering is low-latency, there will be next to no delay in accessing safe websites that do not breach an organization’s acceptable Internet usage policies.

Will a DNS Filter Block All Malicious Websites?

Unfortunately, no DNS filtering solution will block all malicious websites, as in order to do so, a webpage must first be determined to be malicious. If a cybercriminal sets up a brand-new phishing webpage, there will be a delay between the page being created and it being checked and added to a blacklist. However, a DNS web filter will block the majority of malicious websites.

Can DNS Filtering be Bypassed?

The short answer is yes. Proxy servers and anonymizer sites could be used to mask traffic and bypass the DNS filter unless the chosen solution also blocks access to these anonymizer sites. An end user could also manually change their DNS settings locally unless they have been locked down. Determined individuals may be able to find a way to bypass DNS filtering, but for most end users, a DNS filter will block any attempt to access forbidden or harmful website content.

No single cybersecurity solution will allow you to block 100% of malicious websites or all NSFW websites. The purpose of a web filter is to reduce risk, not eradicate it entirely. Since the vast majority of malicious web content will be blocked, risk can be significantly reduced and there will only be a low chance of a website being accessed that violates your policies.

WebTitan Cloud from TitanHQ

WebTitan Cloud is a powerful, easy to implement DNS filtering solution that allows you to filter the internet and block access to malicious content and enforce your acceptable internet usage policies. Being DNS-based, there are no hardware requirements and no software downloads are required. To get started you simply point your DNS to WebTitan, set your filtering parameters through an easy to use web-based interface, and you will be filtering the internet in minutes. WebTitan Cloud can be used to protect users on and off the network, so it is the perfect choice for protecting remote workers from online threats as well as office staff.

WebTitan incorporates an intelligent AI-based component that provides real-time classification of websites for precision control over the content that can be accessed. WebTitan Cloud provides real-time categorization of over 500 million websites, and 6 billion web pages in 200 languages, including coverage of Alexa 1 million most visited websites. Industry leading antivirus is also incorporated to identify and block malware and ransomware threats. A full suite of reports gives you full visibility into the online activities of your employees and any guest users of your network. The reports can be scheduled or run on demand.

These and more features will allow you to block web-based threats and carefully control online activities for only a few dollars per user per year.

If you have yet to implement a web filtering solution, are unhappy with your current DNS filtering service, or you have questions about DNS content filtering, contact the TitanHQ team today and ask about WebTitan Cloud. We invite you to sign up for a free 14-day trial of the solution, including full support, to see for yourself the difference WebTitan makes.

WebTitan provides a simple and easy DNS filtering solution to protect your company and employees.

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Ransomware Modifications Double as Cybercriminals Step up Attacks on Businesses

2017 was a bad year for ransomware attacks, but as 2018 progressed it was starting to look like the file-encrypting malware was being abandoned by cybercriminals in favor of more lucrative forms of attack. Between 2017 and 2018 there was a 30% fall in the number of people who encountered ransomware compared to the previous year, and the number of new ransomware variants continued to decline throughout 2018; however, now, that trend has been reversed.

2019 has seen a sharp increase in attacks. Figures from Malwarebytes indicate there was a 195% increase in ransomware attacks in Q1, 2019 and that increase has continued in Q2. A new report from Kaspersky Lab has shown that not only are attacks continuing to increase, the number of new ransomware variants being used in these attacks is also increasing sharply.

Kaspersky Lab identified 16,017 new ransomware modifications in Q2, 2019, which is more than twice the number of new ransomware modifications detected in Q2, 2018. In addition to updates to existing ransomware variants, Q2, 2019 saw 8 brand new malware families detected.

Kaspersky Lab tracked 230,000 ransomware attacks in Q2, which represents a 46% increase from this time last year. Far from ransomware dying a slow death, as some reports in 2018 suggested, ransomware is back and is unlikely to go away any time soon.

Not only are attacks increasing in frequency, ransom demands have increased sharply. Ransom demands of hundreds of thousands of dollars are now the norm. Two Florida cities paid a combined total of $1 million for the keys to unlock files encrypted by ransomware. Jackson County in Georgia paid $400,000 for the keys to unlock the encryption that crippled its court system, and recently, a massive ransomware attack that impacted 22 towns and cities in Texas saw a ransom demand of $2.5 million issued.

Earlier this year, the developers of GandCrab ransomware shut down their popular ransomware-as-a service offering. They claimed to have made so much money from attacks that they have now taken early retirement. Despite GandCrab ransomware being one of the most widely used ransomware variants for the past 18 months, the shut down has not been accompanied with a reduction in attacks. They continue to increase, as other ransomware-as-a-service offerings such as Sodinokibi have taken its place.

Ransomware attacks are increasing because they are profitable, and as long as that remains the case, ransomware is here to stay. Businesses are getting better at backing up their data but recovering files from backups and restoring entire systems is a difficult, time-consuming, and expensive task. When major attacks are experienced, such as those in Texas, recovering systems and files from backups is a gargantuan task.

Attackers realize this and set their ransom demands accordingly.  A $400,000 ransom demand represents a sizable loss, but it is a fraction of the cost of recovering files from backups. Consequently, these sizable ransoms are often paid, which only encourage further attacks. It is for this reason that the FBI recommends never paying a ransom, but for many businesses it is the only option they have.

Businesses naturally need to develop plans for recovering from an attack to avert disaster in the event of ransomware being installed on their network, but they must also invest in new tools to thwart attacks. At the current rate that attacks are increasing, those tools need to be implemented soon, and that is an area where TitanHQ can help.

To find out more about email and web security solutions that can block ransomware and protect your network, give the TitanHQ team a call.

TitanHQ Incorporates Location-Based Filtering into WebTitan Cloud 4.12

A new version of WebTitan Cloud has been released by TitanHQ. WebTitan Cloud 4.12 offers existing and new customers the opportunity to set filtering controls by location, in addition to setting organization-wide policies and role and departmental policies via links to Active Directory/LDAP.

The new feature will be especially useful to MSPs and companies with remote workers, satellite offices, bases in multiple locations, and operations in overseas countries. Organization-wide web filtering policies can be set to prevent users from accessing illegal web content and pornography, but oftentimes, the one size fits all approach does not work for web filtering. The new location filter helps solve this.

MSPs can use this new feature to set web filtering controls for customers in different locations while businesses using WebTitan Cloud can easily set a range of different policies for all users from a specific location, whether those users are accessing the Internet on or off the network.

There will naturally be times when policies need to be bypassed to enable specific tasks to be completed. Rather than making temporary changes to location or other policies, WebTitan Cloud uses cloud keys which allow policy-based controls to be temporarily bypassed.

Accompanying the location-based controls are new reporting options which allow administrators to quickly access information about web views and blocked access attempts in real time. While reports can be useful, oftentimes information needs to be accessed quickly. To help administrators find the information they need, search functionality has been enhanced.

Administrators can use the search filter on the history page to search by location name. For MSPs this allows a specific customer to be selected and for traffic information at a specific location to be quickly viewed in real time, without having to generate a report.

Location-based when filtering policies can be set and viewed for all locations through the same user interface, giving administers full visibility into traffic and settings of all customers through a single pane of glass.

It is hoped that these updates will make WebTitan even more useful for businesses and MSPs and will further improve the user experience.
 

TitanHQ Forms Strategic Cloud Distribution Partnership with GRIDHEART

TitanHQ has formed a strategic partnership with the GRIDHEART, which will see TitanHQ’s leading cloud-based email security, web security, and email archiving solutions made available to users of the Cloudmore Cloud Commerce platform.

GRIDHEART is a privately-owned Swedish company that delivers the world’s leading cloud-based solutions through its Cloud Commerce platform, Cloudmore.

For the past 10 years, GRIDHEART has been offering leading cloud solutions to its customers and resellers and now deals with more than 1,000 cloud partners. The Cloudmore platform makes selling cloud services easy and brings a wide range of cloud services together in a single unified platform.

The platform gives users complete centralized control over their cloud solutions and allows them to easily provision new customers, bill for services, automate processes, and obtain pre-and post-sales support. The platform provides a host of management tools to make control of SaaS and cloud computing simple.

The partnership with TitanHQ will see the Galway, Ireland-based cybersecurity firm add its leading cybersecurity solutions to the platform, through which users can manage the solutions for free.

GRIDHEART’s customers will be able to offer their clients the SpamTitan Cloud email security solution, the WebTitan web filtering solution, and the ArcTitan email security solution and provide multi-layered security to protect against email, web, and modern blended threats.

“By offering additional layers of cloud-based security through Cloudmore’ s unique Cloud Commerce platform, MSPs can procure and deploy IT services for their customers and quickly maximize their IT investment, enhance their security stack and lower operational costs for their customers,” said Rocco Donnino, Executive VP of Strategic Alliances at TitanHQ. “This agreement highlights the importance of delivering comprehensive security solutions to the MSP community through a single and powerful platform”

“TitanHQ fits the bill as a perfect partner with their razor focus on advanced threat protection via email and the web. We’ve very happy to have them on board,” said Stefan Jacobson, Sales Director of GRIDHEART.
 

Benefits of Internet Content Control for Businesses

In this post we explore the key benefits of Internet content control for businesses and explain how the disadvantages can be minimized or eliminated.

The Problems of Providing Unfettered Internet Access to Employees

Providing employees with Internet access makes a great deal of sense. In order to work efficiently and effectively, employees need access to the wealth of information that is available online. Via the internet, businesses can interact with customers and vendors and provide them with important information. Information can easily be shared with colleagues rather than relying on email, and a wide range of online tools are available to improve productivity.

The Internet is something of a double-edged sword. It offers the opportunity to improve productivity, but it also has potential to reduce productivity. A great deal of time is wasted online by employees – Often referred to as cyber slacking. The losses to cyber slacking can be considerable. If each employee spends an hour a day on personal Internet use, a company with 50 employees would lose 50 hours a day or 250 hours a week. That’s 13,000 hours a year lost to personal Internet use. Many employees waste much more time online than an hour a day, so the losses can be significantly higher.

Personal Internet use can also result in legal problems for businesses. Businesses can be vicariously liable for illegal activities that take place on their network. Illegal file sharing for instance. Some online activities can also lead to the creation of a hostile work environment.

Giving employees full access to the Internet also introduces security risks. As well as very beneficial websites there is no shortage of malicious web content. Phishing websites are used to steal login credentials. If credentials are stolen, hackers can gain access to the network undetected and steal data and install malware. Malware downloads are also common. The cost of mitigating cyberattacks is considerable and can be catastrophic for small to medium sized businesses.

Common Internet Content Control Issues and How to Avoid Them

The solution to these issues is to implement an Internet content control solution. By carefully controlling the websites employees can access at work, productivity losses can be avoided and businesses can effectively manage risk. Access to phishing and other malicious websites can be blocked and businesses can block categories of website that are NSFW or are a major drain on productivity. The former includes adult content and the latter includes gaming websites, dating sites, and social media websites.

Internet content control for businesses is best achieved with a web filtering solution. This can either be an appliance that sites between your Internal network and the Internet through which all web traffic passes, or a DNS-based web filter that applies Internet content control for businesses at the DNS level.

The former is a more traditional approach to content control that comes with certain disadvantages. The latter is a more modern approach, that eliminates the problems of internet content control for businesses.

The benefits of Internet content control for businesses are clear but there are disadvantages. Latency is a key issue. If Internet speed is slowed, productivity declines. Appliance based filtering solutions tend to slow Internet access and download speeds. DNS-based Internet content control for businesses avoids this. There is no latency with DNS-level filtering.

Cost is another stickling point. An appliance-based solution requires a significant outlay and the appliances are not scalable. They need to be upgraded when the business grows. DNS-based solutions on the other hand are highly scalable – up and down. DNS-based filtering is much cheaper – a few dollars a year per employee. TitanHQ also offers monthly billing to make the cost more affordable.

Appliances need to be selected to fit in with your network architecture and there can often be compatibility issues. DNS-filtering allows businesses to seamlessly integrate Internet content control into the current infrastructure. DNS-based filters are technology agnostic and work on all operating systems.

Easy Internet Content Control for Businesses

WebTitan Cloud is an innovative, easy to use, DNS-based web filter that provides cost-effective Internet content control for businesses of all sizes.

For further information on WebTitan Cloud, to arrange a product demonstration, or to register for a free trial, contact TitanHQ today.

Why Change from Cisco Umbrella to WebTitan?

Web filtering is important for protecting users from web-based threats and for controlling what users can do online. There are many choices of web filtering solutions, including Cisco Umbrella. While the latter is popular, many businesses and organizations are now changing from Cisco Umbrella to WebTitan.

In this post we explain some of the main benefits of changing from Cisco Umbrella to WebTitan and illustrate this with an example from the education sector.

Web Filtering for Schools and Libraries and CIPA Compliance

Web filters are a requirement of the Children’s Internet Protection Act (CIPA). CIPA was enact by congress in 2000 and is concerned with protecting minors from harmful website content such as pornography. CIPA requires schools and libraries to implement an Internet safety policy that addresses the safety and security of minors online.

To comply with CIPA, measures must be introduced to block access to obscene content, child pornography, and other web content that is considered to be harmful to minors. Additionally, schools must educate minors about appropriate online behavior and monitor the online activities of minors.

While there are many choices of web filters for schools that can help them comply with CIPA, not all solutions are created equal. While it is usually easy to block access to harmful content, with some solutions monitoring user activity can be difficult and time consuming.

Why Did Saint Joseph Seminary College Change from Cisco Umbrella to WebTitan?

There is no doubt that Cisco has developed a powerful web filtering solution in Umbrella that can offer protection from web-based threats and allow content control, but the solution is not without its drawbacks.

One of the main downsides is usability, especially monitoring the online activities of users, something that is particularly important for CIPA compliance. It was proving to be particularly difficult for Saint Joseph Seminary College, which needed to quickly identify attempts by students to access restricted content.

“I don’t need rounded corners and elegant fonts when I am trying to see who has been visiting dangerous websites.  I need to clearly see domain names and internal IPs,” explained Saint Joseph Seminary College IT Director Todd Russell. “In my opinion, after Cisco bought OpenDNS, they made some major changes to the UI which made it virtually useless for quickly looking through blocked traffic for signs of particular types of usage.” The complexity of the user interface made the solution unpopular with IT staff and the complexity was jeopardizing security.

Ease of use was a major problem, but the troubles didn’t end there. There was also the issue of cost. “We found that once Cisco bought OpenDNS, they began upping the Umbrella pricing every year at renewal time. Despite the repeated price increases, the service was not improving and there was no additional value offered,” explained Russell.

Cost and usability issues prompted Russell to look for a Cisco Umbrella alternative. After assessing various Cisco Umbrella alternatives, the decision was taken to switch from Cisco Umbrella to WebTitan.  “It didn’t take long to realize that WebTitan was the best alternative for an efficient, cost-effective, and easy to use filtering solution to replace Cisco Umbrella,” explained Russell.

“I am able to quickly scan an entire previous day of blocked traffic and take a closer look at the full traffic on any users that raise a concern in a matter of minutes. This has saved me an enormous amount of time when I need to examine a user’s traffic, but it has also made it possible for me to keep close tabs on our traffic.” All the information required was accessible with just two clicks.

In terms of time savings gained from using WebTitan and the lower cost of running the solution, the college has been able to make significant cost savings as well as identify and remediate issues immediately, which means greater safety and security for students.

Are You Looking for an Alternative to Cisco Umbrella?

If you are currently using Cisco Umbrella and are frustrated with the interface and are unable to easily get the information you need, or if you are looking for a lower-cost alternative to Cisco Umbrella that will not jeopardize security, you have nothing to lose by evaluating WebTitan.

Contact the TitanHQ team today and you can arrange a product demonstration and set up a free trial of the full solution to see for yourself the difference it makes.

In the words of Todd Russell, “That brief demo was all I needed to know that WebTitan would serve my needs much better than Umbrella and I have been thrilled with the improvements to my workflow since switching over.”

How to Improve Wireless Access Point Security

It is straightforward to implement security controls to protect wired networks, but many businesses fail to apply the same controls to improve WiFi security, often due to a lack of understanding about how to improve wireless access point security. In this post we cover some of the main threats associated with WiFi networks and explain how easy it can be to improve wireless access point security.

Wireless Access Points are a Security Risk

Most businesses now apply web filters to control the types of content that can be accessed by employees on their wired networks but securing wireless networks can be more of a challenge. It is harder to control and monitor access and block content on WiFi networks.

Anyone within range of the access point can launch an attack, especially on public WiFi hotspots which have one set of credentials for all guest users. It is therefore essential that controls are implemented to improve wireless access point security and protect users of the WiFi network.

WiFi Security Threats

A single set of credentials means cybercriminals are afforded a high degree of anonymity. That allows them to use WiFi networks to identify local network vulnerabilities virtually undetected. They could conduct brute force attacks on routers, for example, or use WiFi access to inject malware on servers that lack appropriate security. If access is gained to the router, attacks can be launched on connected devices, and malware can be installed on multiple end points or even POS systems to steal customers’ credit/debit card information.

The cyberattack on Dyn is a good example of how malware can be installed and used for malicious purposes. The DNS service provider was attacked which resulted in large sections of the Internet being made inaccessible. A botnet of more than 100,000 compromised routers and IoT devices was used in the attack.

Man-in-the-Middle attacks are also common on Wi-Fi networks. Any unencrypted content can be intercepted, such as if information is exchanged between a user and a HTTP site, rather than HTTPS, if a VPN is not used.

Public WiFi networks are often used for all manner of nefarious purposes due to the anonymity provided. If users take advantage of that anonymity to access illegal content and download child pornography or perform copyright infringing downloads of music, films, and TV shows from P2P file sharing sites, an investigation would center on the hotspot provider. Questions would likely be asked about the lack of security controls to prevent illegal website access.

The Easy Way to Improve Wireless Access Point Security

The easy way to improve wireless access point security is a web filtering solution. Web filtering solutions are usually implemented by businesses to secure wired networks, but solutions also exist to improve wireless access point security.

A web filter forms a barrier between the users of the network and the Internet. Controls can be applied to stop users from accessing dangerous, illegal, or inappropriate website content. Even if each user has their own access controls, without a web filter, users will still be vulnerable to malware attacks and phishing attempts and the hotspot provider may be liable for illegal activities over the WiFi network.

There are two ways of implementing WiFi web filtering to improve wireless access point security. One is to rely on a list of categorized domain names and use that to control content. The other is DNS-layer web filtering, which uses the DNS lookup process that is required before any user is directed to a website after entering the domain name into their browser. The DNS server turns the domain name into an IP address to allow the web page to be found.

Why DNS Filtering is Best Way to Improve Wireless Access Point Security

The main difference between the two types of web filtering is the point at which access is blocked. With a traditional web filter, content is first downloaded before it is blocked, which is a risk. With DNS-layer filtering, content is blocked during the lookup process before content is downloaded.

If content is downloaded before being blocked, this will naturally have an impact on available bandwidth. DNS-layer filtering has no impact on bandwidth, since the content is blocked before it is downloaded.

DNS filtering does not need to be integrated with other systems and it works across all devices and operating systems, since they all use DNS servers to access websites.

DNS filtering is also quick and easy to implement. No appliances need to be purchased, hardware doesn’t need to be upgraded, and no software downloads are required. A simple change to the DNS is all that is required to point it to the provider’s DNS server. It is also much easier to maintain. No software updates are necessary and, in contrast to other security solutions, no patching is required. It is all handled by the service provider.

WebTitan Cloud for WiFi – The Leading Wireless Access Point Security Solution

TitanHQ has set the standard for WiFi security with WebTitan Cloud for WiFi. WebTitan Cloud for WiFi gives businesses the opportunity to implement bulletproof WiFi security to protect end users from online threats, block malware downloads, and carefully control the content that can be accessed by wireless network users.

Businesses that run WiFi hotspots can quickly and easily implement the solution and let TitanHQ secure their WiFi networks and provide the massive processing power to fight current and emerging web-based threats. With WebTitan Cloud for WiFi, businesses can instead concentrate on profit-generating areas of the business.

If you want to improve wireless access point security, contact TitanHQ for further information on WebTitan cloud for WiFi. Our security experts will be happy to schedule a product demonstration and set up for a free trial.

Internet Filtering to Improve Employee Productivity

In this post we explore the use of Internet filtering to improve employee productivity, including statistics from recent surveys that show how many companies are now choosing to control employee Internet access more carefully.

Employee Productivity Falls on Black Friday and Cyber Monday

The staffing firm Robert Half Technology recently conducted a survey on 2,500 chief information officers (CIOs) across 25 metropolitan areas in the United States and more than 1,000 U.S. officer workers over 18 years of age to determine how Black Friday and Cyber Monday affect employee productivity.

The results of the survey provide an indication on what goes on throughout the year, but Black Friday and Cyber Monday were studied as they are the two busiest days for online shopping. The survey results show that three quarters of employees spent at least some of Cyber Monday shopping online on a work device. Four out of 10 workers said they spent more than an hour looking for bargains online on Cyber Monday while they were at work. 23% said they were expecting to spend even longer than that this year.

46% of workers said they would be online shopping on their work computers during their lunch hour and breaks, but 29% said they would be shopping throughout the day and would be keeping browser tabs open. 20% of workers said they would do online shopping at work in the morning.

While policies on accessing pornography may have been made crystal clear, online shopping is something of a gray area. 31% of employees were not aware of their company’s stance on online shopping on work devices. 43% said their employers permit it and 26% said it is not permitted.

The survey of CIOs shows 49% of companies allow online shopping within reason but that they monitor employee Internet use. 22% said they allow totally unrestricted Internet access while 29% have implemented solutions to block access to online shopping sites.

In June 2018, Spiceworks published the results of a survey that showed 58% of organizations actively monitor employee Internet activity and 89% of organizations use Internet filters to block at least one category of Internet content.

Most surveyed companies use Internet filtering to improve employee productivity. While only 13% block online shopping sites, many companies block other productivity-draining sites such as social media, gaming, gambling and dating sites.

Internet filtering to improve employee productivity is important, but the majority of companies are flexible when it comes to employee Internet use for personal shopping, provided employees keep it to a reasonable level.

Monitoring Employee Internet Access to Prevent Abuse

Many businesses use Internet filtering to improve employee productivity and enforce acceptable usage policies. Some control Internet access with an iron fist, others are much more permissive.

Regardless of the controls that are put in place, Internet filters also allow employers to keep close tabs on their employees’ Internet activity. An internet filter is a useful tool for monitoring employees, not just enforcing company policies.

Internet filters allow employers to easily check employee Internet use while maintaining a relatively permissive controls. This allows them to take action when individuals are abusing Internet access. Monitoring is easy as reports can be generated on user, group, or organization-wide activity while providing information on browsing activity in real time. Reports can also be automatically generated and sent to department heads or IT security teams.

Different controls can be applied to different user groups and time-based controls can be set, for instance, only permitting online shopping during lunch hours or other scheduled breaks. Such controls would be useful for stopping the 20% of workers that do their online shopping at work in the morning which, in many businesses, is the most important part of the day when productivity needs to be high.

Since controls can be applied for different types of Internet content, security can be maintained by blocking access to high risk sites and illegal or totally unacceptable content all of the time, while restrictions on other categories of content can be eased during relatively quiet periods.

In short, Internet filters should not be viewed just as a way of restricting employee Internet access, but as a tool for the management of Internet use to improve security and enjoy productivity gains while giving employees some flexibility.

How TitanHQ Can Help

Not all Internet filters offer businesses the highly granular controls that are necessary to carefully control Internet content. Many lack flexibility and have difficult to use interfaces.

Applying and managing Internet filters should be an easy process, which is why TitanHQ developed the WebTitan suite of products. WebTitan Gateway, WebTitan Cloud, and WebTitan Cloud for WiFi have been developed to make Internet filtering a simple process, while giving businesses the ability to precisely control employee Internet access to achieve productivity gains and improve security.

What Makes WebTitan the Ideal Choice for Businesses

Listed below are some of the key features of WebTitan that are often found lacking in other business Internet filtering solutions.

  • No hardware purchases necessary
  • No software downloads required
  • Quick and easy set up and application of Internet policies
  • Highly granular controls allow flexible policies to be applied
  • Links with Active Directory and LDAP allowing easy application of organization, department, group, or user-level Internet controls
  • Easily block content through 53 pre-defined categories and 10 customizable categories
  • Keyword-based filtering controls
  • Time-based filtering
  • SSL inspection
  • Dual anti-virus engines provide leading AV protection
  • Excellent protection from phishing websites
  • An intuitive web-based user interface places all information and controls at your fingertips
  • Highly scalable
  • Protect wired and wireless networks, including protection/content controls for off-site workers
  • Provides full visibility of network usage
  • Full reporting suite, including group and user activity, real time browsing activity, report scheduling, and real-time alerts

If you want to use Internet filtering to improve employee productivity, enforce acceptable usage policies, and improve security by blocking web-based threats, WebTitan is the ideal solution.

For more information on WebTitan and advice on the best option to suit the needs of your business, contact the TitanHQ team today. Our experts will be happy to book a product demonstration and help you take advantage of a free trial of the full product to see the solution in action and discover the difference it makes.

 

WiFi Filtering and Protecting Your Brand

There are many reasons why businesses should implement a WiFi filtering solution, but one of the most important aspects of WiFi filtering is protecting your brand.

The Importance of Brand Protection

It takes a lot of hard work to create a strong brand that customers trust, but trust can easily be lost if a company’s reputation is damaged. If that happens, rebuilding the reputation of your company can be a major challenge.

Brand reputation can be damaged in many ways and it is even easier now thanks to the Internet and the popularity of social media sites. Bad feedback about a company can spread like wildfire and negative reviews are wont to go viral.

Smart business owners are proactive and take steps to protect their digital image. They are quick to detect and enforce online copyright infringements and other forms of brand abuse. They monitor social media websites and online forums to discover what people are saying about their company and how customers feel about their products and services. They also actively manage their online reputation and take steps to reinforce their brand image at every opportunity.

Cyberattacks Can Seriously Damage a Company’s Reputation

One aspect of brand protection that should not be underestimated is cybersecurity. There are few things that can have such a devastating impact on the reputation of a company as a cyberattack and data breach. A company that fails to secure its POS systems, websites, and network and experiences a breach that results in the theft of sensitive customer data can see their reputation seriously tarnished. When that happens, customers can be driven to competitors.

How likely are customers to abandon a previously trusted brand following a data breach? A lot more than you may think! In late 2017, the specialist insurance services provider Beazley conducted a survey to find out more about the impact of a data breach on customer behavior. The survey was conducted on 10,000 consumers and 70% said that if a company experienced a data breach that exposed their sensitive information they would no longer do business with the brand.

WiFi Filtering and Protecting Your Brand

The use of Wi-Fi filtering for protecting your brand may not be the first thing that comes to mind when you think about brand protection, but it should be part of your brand protection strategy if you offer WiFi access to your customers or provide your employees with wireless Internet access.

It is essential for businesses to take steps to ensure their customers are protected and are not exposed to malware or phishing websites. If a customer experiences a malware infection or phishing attack on your WiFi network the fallout could be considerable. If your employees download malware, they could give hackers access to your network, POS system, and sensitive customer data. If you offer free Wi-Fi to your customers, you need to make sure your Wi-Fi network is secured and that you protect your customers from malicious website content.

One of the most important aspects of WiFi filtering for protecting your brand is preventing your WiFi access points from being used for illegal activities. Internet Service Providers can shut down Internet access over illegal activities that take place over the Internet. That will not only mean loss of WiFi for customers but could see Internet access lost for the whole company. Your company could also face legal action and fines.

If WiFi users can access pornography and other unacceptable content, a brand can be seriously tarnished. Imagine a parent discovers their child has seen pornography via your WiFi network – The failure to prevent such actions could be extremely damaging. WiFi filters allow businesses to carefully control the content that can be accessed on their network and prevents customers from viewing harmful web content.

WebTitan Cloud for WiFi – The Easy Way to Secure Your WiFi Access Points

Implementing a WiFi filter to protect your brand and provide safe and secure Internet access for your employees and customers is a quick and easy process with WebTitan Cloud for WiFi.

WebTitan Cloud for WiFi is a powerful, yet easy to use web filtering solution for WiFi hotspots that requires no hardware purchases or software downloads. WebTitan Cloud for WiFi can be implemented and configured in just a few minutes. No technical skill required.

WebTitan Cloud for WiFi is highly scalable and can protect any number of access points, no matter where they are located. If you have business premises in multiple locations, or in different countries, WebTitan Cloud for WiFi will protect all of your access points via an intuitive web-based user interface.

WebTitan Cloud for WiFi protects against online threats, allows businesses to carefully control the types of content that WiFi users can access, allows businesses to control bandwidth use, and gives them full visibility into network usage.

If you have yet to implement a WiFi filter on your hotspots, give TitanHQ a call today for details of pricing, to book a product demonstration, and register for a free trial.

DNS Web Filtering for MSPs – Improve Security for Your Clients and Your Bottom Line

DNS web filtering for MSPs is an easy way to improve security for your clients, save them money, and boost your profits. This post explains the benefits of a DNS-level web filter for MSPs and their clients.

DNS web filtering is a great way for MSPs to boost profits, save clients money, and better protect them from cyber threats. Web filtering is an essential cybersecurity measure that businesses of all sizes should be using as part of their arsenal against malware, ransomware, botnets and phishing attacks. However, many MSPs fail to include web filtering in their security offerings and consequently miss out on an important income stream: One that requires little effort and generates regular monthly revenue.

What Are the Benefits of Web Filtering?

There are two main benefits of web filtering: Enforcing Internet usage policies and improving cybersecurity. Employees need to be able to access the Internet for work purposes, but many employees spend a considerable percentage of their working day accessing websites that have no work purpose. Cyberslacking costs businesses dearly. Businesses that do not filter the Internet will be paying their employees to check personal mail, view YouTube videos, visit dating websites, and more. A web filter will help to curb these non-productive activities and will also prevent employees from accessing inappropriate or illegal web content which can prevent legal and compliance issues.

A recent study by Spiceworks revealed the extent of the problem. 28% of employees at large companies (more than 1,000 employees) spend more than four hours a week on personal Internet use and the percentages increase to 45% for mid-sized businesses and 51% for small businesses. The difference in those figures reflects the fact that more large businesses have implemented web filters. 89% of large companies have implemented a web filter to curb or prevent personal Internet usage and, as a result, they benefit from an increase in productivity of the workforce.

Web filtering is essential in terms of cybersecurity. The Spiceworks study revealed 90% of large companies use a web filter to block malware and ransomware infections. A web filter prevents employees from accessing websites known to be used for phishing and those that host malware.

The Spiceworks study showed just how important a web filter is in this regard. 38% of companies had experienced at least one security incident in the past year as a result of employees visiting web pages for personal use, most commonly webmail services and social media channels.

Additional benefits of web filtering include improving network performance and ensuring sufficient bandwidth is available for all users – by blocking access to bandwidth-heavy online activities such as gaming and video streaming.

From the productivity gains alone, a web filter will pay for itself. Add in the costs that are saved by preventing malware and phishing attacks and use of a web filter really is a no brainer.

Why DNS Web Filtering for MSPs is the Way Forward

MSPs have three main web filtering options open to them. An appliance-based web filter, a virtual appliance or software solution, or a DNS filter. DNS web filtering for MSPs is usually the best choice.

DNS web filtering for MSPs avoids the need for hardware purchases so there is not an initial high cost for clients or for the MSP, since a powerful appliance does not need to be installed in an MSP’s own data center. DNS web filtering for MSPs means no site visits are necessary to install the solution as no hardware is required and no software downloads are necessary. DNS web filtering is not restricted by operating systems and is hardware independent, and since there are no clients to install, there will not be any installation issues. A DNS web filter also doesn’t have any impact on Internet speed.

A SaaS DNS web filtering solution, such as WebTitan Cloud, allows MSPs to deploy the web filter for their clients in a few minutes. All that is required is to direct clients’ DNS to the cloud-based filter.

DNS web filtering for MSPs is easy to implement, simple to use, requires little management, and with WebTitan Cloud, MSPs benefit from generous margins. Improving clients’ security posture and helping them make important productivity gains could not be easier.

Why WebTitan Cloud is the Best Choice for MSPs

WebTitan Cloud has been developed to meet the needs of the SMB marketplace but the solution was developed specifically to meet the needs of MSPs. WebTitan Cloud includes a full suite of pre-configured reports (with scope for customization) to allow MSPs to show their clients the sites that have been blocked and what employees have been up to online. The reports give MSP clients total visibility into their web traffic and highlight problem areas and trends affecting network performance. The reports can be automated and sent directly to clients with no MSP involvement.

Some of the key benefits of TitanHQ’s DNS web filtering for MSPs are detailed below:

  • WebTitan Cloud can be hosted by TitanHQ or by MSPs in a private cloud
  • WebTitan Cloud includes APIs to integrate with auto-provisioning, billing, and monitoring systems
  • MSPs do not need to become an ISP to use the service
  • WebTitan Cloud is scalable to hundreds of thousands of users
  • WebTitan Cloud includes multiple management roles
  • New customers can be added and configured in minutes
  • WebTitan Cloud can be supplied in white-label form ready for an MSP’s logos and color schemes
  • MSPs benefit from industry-leading customer service
  • Highly competitive pricing and aligned monthly billing

If you have yet to start offering web filtering to your clients or if you are unhappy with the usability or cost of your current solution, contact TitanHQ’s Alliance team today for full product details, details of pricing, to book a product demonstration and register for a free 30-day no obligation trial.

Ransomware is the Biggest Cyber Threat to SMBs

The biggest cyber threat to SMBs is ransomware, according to Dato’s State of the Channel Report. While other forms of malware pose a serious risk and the threat from phishing is ever present, ransomware was considered to be the biggest cyber threat to SMBs by the 2,400 managed service providers that were polled for the study.

Many SMB owners underestimate the cost of mitigating a ransomware attack and think the cost of cybersecurity solutions to prevent attacks, while relatively low, are not justified. After all, according to Datto, the average ransom demand is just $4,300 per attack.

However, the ransom payment is only a small part of the total cost of mitigating an attack. The final cost is likely to be ten times the cost of any ransom payment. Datto points out that the average total cost of an attack on an SMB is $46,800, although there have been many cases where the cost has been far in excess of that amount.

One of the most common mistakes made by SMBs is assuming that attacks will not occur and that hackers are likely to target larger businesses with deeper pockets. The reality is SMBs are being targeted by hackers, as attacks are easier to pull off. SMBs tend not to invest heavily in cybersecurity solutions as larger businesses.

Anti-Virus Software is Not Effective at Preventing Ransomware Attacks

Many SMB owners mistakenly believe they will be protected by anti-virus software. However, the survey revealed that 85% of MSPs said clients that experienced a ransomware attack had anti-virus solutions installed. Anti-virus software may be able to detect and block some ransomware variants, but since new forms of ransomware are constantly being developed, signature-based cybersecurity solutions alone will not offer a sufficient level of protection.

Many SMBs will be surprised to hear just how frequently SMBs are attacked with ransomware. More than 55% of surveyed MSPs said their clients had experienced a ransomware attack in the first six months of this year and 35% experienced multiple attacks on the same day.

Some cybersecurity firms have reported there has been a slowdown in ransomware attacks as cybercriminals are increasingly turning to cryptocurrency mining. While that may be true for some cybercriminal gangs, the ease of conducting attacks using ransomware-as-a-service means many small players have started attacking SMBs. That is unlikely to change.

92% of surveyed MSPs said they thought ransomware attacks would continue at current levels or even increase throughout this year and next.

Ransomware attacks are even being conducted on Apple operating systems. In the past year, there has been a five-fold increase in the number of MSPs who have reported ransomware attacks on macOS and iOS operating systems.

“Not only have ransomware attacks increased in recent years, but the problem may even be bigger than we know, as many attacks go unreported,” explained Jeff Howard, Founder and Owner, of the Texas MSP Networking Results. Datto suggests that only one in four attacks are reported to law enforcement.

How to Protect Against SMB Ransomware Attacks

To protect against ransomware attacks, businesses need to implement a range of solutions to block the most common attack vectors. To block email-based attacks, advanced spam filtering technology is required, and end user security awareness training is essential. To block ransomware downloads from malicious websites, web filtering software should be implemented.

Business continuity and disaster recovery technology should be implemented to ensure that a quick recovery is possible in the event of an attack, and naturally intelligent backing up is required to ensure files can be recovered without paying a ransom.

MSPs need to explain the risks to SMBs, along with the solutions that need to be installed to prevent attacks and the likely cost of recovery. Many businesses are shocked to discover the true cost of a ransomware attack.

How TitanHQ Can Help Improve Defenses Against SMB Ransomware Attacks

TitanHQ has developed two innovative cybersecurity solutions that work in tandem to block the two most common attack vectors: Email and Internet attacks. SpamTitan is a powerful spam filtering solution that combines two AV engines with intelligent scanning of incoming mail using a variety of techniques to identify malicious messages and new ransomware variants and block them at source.

WebTitan is a powerful web filtering solution that can block malvertising attacks, drive-by ransomware downloads, and prevent employees from visiting malicious websites.  Both solutions should be part of an SMBs arsenal to protect against ransomware and malware attacks and both solutions should be part of an MSPs security stack.

For further information on SpamTitan and WebTitan and details of TitanHQ’s MSP offerings, contact the TitanHQ today.

How to Improve Wi-Fi Security for Hotels and Prevent Data Breaches

Most businesses are aware of the importance of securing their Wi-Fi networks; however, in some industry sectors Wi-Fi security has not been given the importance it requires. Wi-Fi security for hotels, for instance, is often lacking, even though the hospitality sector is being actively being targeted by cybercriminals who see hotel Wi-Fi as a rich picking ground.

Hotel Chains are Under Attack

Hotels are an attractive target for cybercriminals. They satisfy the two most important criteria for cybercriminals when selecting targets. Valuable data that can be quickly turned into profit and relatively poor cybersecurity which makes conducting attacks more straightforward.

In 2018, there have been several major cyberattacks on hotel groups. In November 2018, Federal Group, which runs luxury hotels in Tasmania, experienced an email security incident that exposed the personal data of some of its members. A cyberattack on the Radisson Hotel Group was also reported. In that case it resulted in the exposure of the personal information of its loyalty program members.

In August one of China’s largest chains of hotels – Huazhu Hotels Group Ltd – which operates 13 hotel brands – suffered a cyberattack that affected an estimated 130 million people.  In June one of Japan’s largest hotel groups, Prince Hotels & Resorts, experienced a cyberattack that impacted almost 125,000 customers. In 2017 there were major data breaches at Hilton, Hyatt Hotels Corporation, Trump Hotels, Four Seasons Hotels, Loews Hotels, Sabre Hospitality Solutions, and InterContinental Hotels Group to name but a few.

The Cost of a Hotel Data Breach

When a data breach occurs the costs quickly mount. Access to data and networks must be blocked rapidly, the breach must be investigated, the cause must be found, and security must be improved to address the vulnerabilities that were exploited. That invariably requires consultants, forensic investigators and other third-party contractors. Affected individuals must be notified and credit monitoring and identity theft protection services may need to be offered.

The direct costs of a hotel data breach are considerable. The Ponemon Institute calculated the average cost of a data breach in 2018 had risen to $3.86 million. That was for a breach of up to 100,000 records. Larger breaches cost considerably more.

Then there is GDPR. Fines of up to €20 million or 4% of global annual turnover (whichever is higher) can be issued for GDPR compliance failures, which includes data breaches that resulted from poor security.

What is much harder to calculate is the cost of reputation damage and the customer churn rate after a breach. Damage to a hotel chain’s reputation can be long lasting and in the highly competitive hospitality industry, it could even be disastrous.

The security firm Ping Identity recently published the results from its 2018 Consumer Survey: Attitudes and Behavior in a Post-Breach Era. 3,000 people from the USA, UK, France, and Germany were surveyed for the study, which investigated the expectations of customers and the fallout from data breaches. 78% of respondents said they would stop engaging with a brand online after a breach and 36% would stop engaging with a brand altogether. Could your hotel group weather a 78% drop in online bookings or a loss of more than a third of your customer base?

Wi-Fi Security for Hotels

Cybersecurity solutions should be implemented to protect hotel networks from cyberattacks and prevent customer’s personal information from being accessed by cybercriminals. Perimeter cybersecurity solutions such as firewalls are essential, but Wi-Fi security for hotels should not be underestimated.

Guests use the Wi-Fi network to conduct business while at the hotel, for entertainment, and communication. Guests typically bring three devices that they connect to hotel Wi-Fi networks. A hotel with 100 guests potentially means 300 devices connecting to Wi-Fi. There is a high probability that at least some of those devices will be infected with malware, which could be transferred to other guests.

Hotel guests often access types of content that they do not access at home – sites that carry a higher risk of resulting in a malware download. Hackers often exploit poor hotel Wi-Fi security to attack guests. The DarkHotel threat group is a classic example. The group targets high profile hotel guests and has been doing so for more than a decade. If Wi-Fi security for hotels is substandard, successful attacks are inevitable.

Naturally guest and business Wi-Fi networks should be separated to ensure that one does not pose a threat to the other. A VLAN should be set up for the wired network, with a separate VLAN for internal wireless access points and those used by guests.

Wi-Fi security should include WPA2 encryption to prevent the interception of data and a web filtering solution should be implemented to protect guests from phishing websites and sites hosting malware. A web filter will also allow hotels to control the types of content that can be accessed by guests and restrictions can be put in place to create family-friendly Wi-Fi access and prevent guests from accessing illegal web content.

TitanHQ Email and Wi-Fi Security for Hotels

TitanHQ is a leading provider of advanced cybersecurity solutions for hotels to protect against email-based cyberattacks and improve Wi-Fi security for hotels.

WebTitan is a powerful web filtering solution for wired and wireless networks that blocks malware downloads and prevents employees and guest Wi-Fi users from accessing malicious websites. WebTitan also allows hotels to carefully control the content that can be accessed via their Wi-Fi networks, ensuring a business-friendly and family-friendly Internet service is provided.

Key Benefits of WebTitan

WebTitan Cloud and WebTitan Cloud for Wi-Fi are 100% cloud-based web filters for hotels that require no software downloads or hardware purchases. They can be implemented in minutes and are easy to configure and maintain. They are ideal for improving Wi-Fi security for hotels and securing wired hotel networks.

WebTitan web filters allow hotels to:

  • Control the content that can be accessed by guests without slowing Internet speeds
  • Block access to pornography to create family-friendly Wi-Fi zones in communal areas
  • Prevent guests from engaging in illegal online activities
  • Prevent guests from accessing phishing websites
  • Block the downloading of viruses, malware, and ransomware
  • Create custom policies for different user groups – management, employees, guests, or individuals
  • Create custom controls for different wireless access points
  • Restrict bandwidth-draining online activities to ensure good Internet speeds for all users
  • Manage web filtering controls for multiple locations from a single web-based control panel

WebTitan is ideal for use in the hospitality sector to protect internal networks from attack and to block web-based threats that could otherwise lead to a data breach.

To find out more about improving Wi-Fi security for hotels, contact TitanHQ today. The team will be happy to provide details of the products, advise you on the best deployment options, and schedule a product demonstration. You can also sign up for a free trial to evaluate the effectiveness of TitanHQ’s web filters for hotels in your own environment.