Email Archiving

This category includes the latest news on email archiving solutions, new legislation relating to the storage of email and tips and advice on implementing and maintaining email archives.

Email archiving is a method of preserving emails and storing messages securely. An email archive allows employees to keep their inboxes and email account folders clear. Archives can be stored locally or on an email server, although many organizations use a cloud-based service for archiving old messages. A cloud-based archive means less storage space is required on already overburdened mail servers.

In contrast to backups, email archives are searchable, allowing messages to be quickly retrieved when needed. Not only does this allow accidentally deleted messages to be quickly found and restored, it means messages can be easily located in the event of a compliance audit, legal discovery or freedom of information request.

Federal and state laws require organizations to keep all email correspondence for several years. For many medium to large enterprises, that means hundreds of millions of emails need to be stored. Securely storing those emails in the cloud reduces hardware requirements, slashing the costs of email storage.

An effective email archiving solution is also a necessity for businesses who collect, use, share or store the personal data of EU citizens due to the enactment of the EU´s General Data Protection Regulation (GDPR). An effective email archiving solution helps businesses  comply with the requirements for the security of access control, auditing and encryption. It can also facilitate quick and effortless responses to data access and erasure requests.

In addition to storing messages, archives can store email attachments, calendars, pst files, contacts, notes and instant messages, which can all be recalled and accessed quickly and easily via search UI.

TitanHQ Launches New ‘Margin Maker for MSPs’ Initiative Following Record-Breaking MSP Growth

Q3, 2019 has seen TitanHQ register record-breaking growth in the MSP market with its busiest ever quarter for MSP sales. TitanHQ now has more than 2,200 MSP partners and its cloud-based email security, web security, and email archiving platforms are now used by more than 8,200 businesses around the world.

Many great success stories start from humble beginnings, and TitanHQ is no exception. The company started life as Copperfasten Technologies in 1999 and sold anti-spam appliances to local businesses from its Galway, Ireland base. The company then developed its own cybersecurity solutions, starting with the anti-spam and anti-phishing solution, SpamTitan.

The product portfolio grew to include WebTitan web filtering, a powerful DNS-based web security solution to protect businesses from the full range of internet threats. That was followed by the launch of ArcTitan, a cloud-based email archiving solution for businesses that eases their email storage and compliance burden.

That trio of core TitanHQ products has proven to be a massive hit with managed service providers, although not by accident. Many companies have developed innovative solutions for SMBs but have only realized the importance of the MSP market later on. Additional features are then added to appeal to MSPs. TitanHQ took a different approach. Its solutions were developed by MSPs for MSPs and MSPs were considered at every stage of product development. The result is a suite of security solutions tailor-made for MSPs.

This approach, along with cutting-edge technology and industry-leading customer support, has seen the company go from strength to strength and become the gold standard in email and web security and the leading global provider of cloud-based security solutions for MSPs servicing the SMB market.

Phishing attacks on businesses are soaring, new malware variants are being released at record levels, and the current ransomware epidemic is threatening to derail businesses. Many SMBs lack the internal resources to block these threats and turn to MSPs to provide the security they need.

To cope with the increased demand, MSPs need solutions with 100% cloud-based architecture that seamlessly integrate into their existing centralized management systems and are easy to implement, use, and maintain. Ideally, those solutions need to be flexible, have a range of hosting options, be available in white-label form to take MSP branding, and also include generous margins. That is a big ask, and many solutions only tick a few of those boxes. However, TitanHQ’s suite of solutions include all those features and more.

TitanHQ also offers extensive sales enablement and marketing support, world-class customer service, and each MSP has a dedicated account manager, engineers, and a support team to help them maximize their sales opportunities and really grow their businesses.

As part of the celebration of the Q3, 2019 MSP growth, TitanHQ has launched a new initiative to ensure Q4 will be an even bigger success.

On October 22, TitanHQ announced a new disruptive price package for a SpamTitan Email Security and WebTitan DNS filtering bundle at an exclusive once-in-a-lifetime price. The initiative has been called Margin Maker for MSPs and is intended to ensure MSPs build profitability instantly in Q4, 2019.

The two solutions are provided in two private clouds, customized to meet MSPs email and web security needs, and secure the most common attack vectors – email and the web. The package includes advanced protection for email, including Office 365 environments, complimented by WebTitan DNS filtering to block web-based threats and implement content control for on-premises and remote workers. These solutions are naturally provided with extensive sales enablement and marketing support.

The aim is to make TitanHQ’s email and web security platforms even more appealing to MSPs and to encourage MSPs to offer both SpamTitan email security and WebTitan web filtering to their clients and maximize revenues.

One MSP that is already boosting its profits and achieving increased, reliable recurring monthly revenues is UK-based OpalIT. The MSP has bases in Newcastle and Edinburgh and a 6,000+ customer base. Prior to joining the TitanShield program, OpalIT was offering its clients firewall filtering and email filtering with Barracuda and Vade. The company has now switched to TitanHQ’s cybersecurity bundle and is pushing SpamTitan Email Security, WebTitan DNS filtering, and ArcTitan email archiving to its clients and is reaping the rewards.

“Opal IT moved to TitanHQ because of our MSP focused solutions, ease of deployments, extensive APIs functionality and the increased margin they’re now making.  Our cybersecurity bundle solutions allow MSPs to provide their downstream customers with a layered defense approach” said Rocco Donnino, EVP Strategic Alliances, TitanHQ.

If you are a managed service provider, now is the perfect time to sign up with TitanHQ. Come and meet the TitanHQ channel team at the following MSP events to find out more about the TitanShield program for MSPs, OEMs, and service providers, and take advantage of the amazing new MSP package.

 

If you are unable to attend any of these events, be sure to give the TitanHQ team a call to find out more and take advantage of this exciting new and exclusive offer.

Meet the TitanHQ Team at IT Nation Connect 2019, Orlando

IT Nation Connect 2019, the ConnectWise conference for the IT professional community, will be taking place on October 30, 31, and November 1 at the Hyatt Regency in Orlando, Florida.

The event is the leading conference for companies that sell, support, and service technology and is focused on helping attendees build a strong business and achieve long-term success. Attendees will gain practical advice from experts in the IT Nation community and will have the opportunity to build meaningful business connections and learn how to work on their businesses.

This year’s topics for the session tracks are mergers & acquisitions, growth & scalability, talent development & leadership, service delivery & customer success, sales & marketing, and security.

Security is a key focus of IT Nation Connect 2019. The event will provide opportunities to discover how security frameworks and IT solutions can help you bulletproof your business and protect your clients’ networks from cyberattacks. Attendees will also gain deep insights into the current state of security in the MSP space.

Leading security experts will be discussing the steps that the government is taking to combat cyber threats, the lessons the government and private firms have learned, and how security experts see the threat landscape evolving over the coming year.

Founders and CEOs of the most successful MSPs and IT firms will explain what it is like to be a trailblazer, how they achieved their successes, the mistakes they made on the way, and what the future holds for the IT Nation community.

More than 80 thought leaders, ConnectWise partners, and ConnectWise colleagues will taking over 130 educational, networking and panel sessions and will be sharing success stories, best practices, and the lessons they have learned to help attendees succeed and grow their businesses.

The conference offers an exceptional opportunity for learning, networking, and discovering technology solutions that can save you time, money, and boost the profitability of your business. Such an important event for the IT community is not to be missed.

TitanHQ will be attending the event to explain why TitanHQ is the global leader in cloud-based email and web security solutions for MSPs servicing the SMB market, the advantages of doing business with TitanHQ, and how TitanHQ solutions can help you better protect your environment and those of your clients from increasingly sophisticated cyber threats.

TitanHQ Marketing Director Dryden Geary, Sales Director Conor Madden, and Inside Sales Executive Peter Cooke will explain the benefits of the TitanShield program for MSPs, OEMs, technology partners, and Wi-Fi providers and show you just how easy it is to incorporate SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving into your security stacks.

If you are attending the event, be sure to make time to meet with TitanHQ and feel free to reach out in advance of the event if you have any questions.

Meet TitanHQ at the 2019 Canalys Cybersecurity Forum

The 2019 Canalys Cybersecurity Forum will be taking place in Barcelona on October 16-17, 2019. The event is the only independent conference dedicated to the cybersecurity channel and is one of the most important events of the year for managed service providers (MSPs).

The event provides an incredible opportunity for MSPs looking to enhance their security stacks, provide greater value, and better protect their clients from increasingly sophisticated security threats. Attendees will have the opportunity to have 1:1 meetings with more than 700 established and new partners and discover best practices to adopt to get the most out of their cybersecurity solutions.

The event is also a must for MSPs who have yet to start offering managed security services as it will allow them to form new partnerships with Europe’s best cybersecurity solution partners who will help them grow their businesses significantly over the coming year.

Leading cybersecurity vendors will be taking thought-crunching sessions and sharing their knowledge to help partners succeed. Attendees will be able to engage in intense debates and interact with some of the brightest minds in the field of cybersecurity. Questions can be posed in multi-vendor theatre panels to get the answers from the leading cybersecurity solution providers in the EMEA region.

Highlights of this year’s event include panels, theatre and keynotes exploring the re-imaging of the idea of solutions, generalist vs. specialist in the cybersecurity channel, the next catalyst that will drive security sales, and how the role of the CSO is evolving in the hybrid IT world.

Canalys analysts will also be providing keynote speeches and sharing their insights into the current threat landscape and some of the burning issues of the moment. The event will also see Canalys name the new Threat Fighter and MSSP winners in the Canalys Channel Partner Awards.

TitanHQ Sales Director, Conor Madden

The event provides an amazing opportunity for networking with more than 200 channel partner delegates in attendance. New alliances can be formed and along with the knowledge gained, attendees will be able to make important decisions that will have a major positive impact on growth for the coming year.

TitanHQ is a proud sponsor of the 2019 Canalys Cybersecurity Forum and the team will be on hand to answer questions and explain why TitanHQ is the global leader in cloud-based email and web security solutions for the MSP that services the SMB market.

TitanHQ Strategic Alliance Manager, Marc Ludden

At the event you will be able to discover the considerable benefits of using SpamTItan email security, WebTitan DNS filtering, and ArcTitan email archiving to solve your clients security issues, better protect them from cybersecurity threats, and help them achieve their compliance objectives… and how easy TitanHQ makes this for MSPs.

TitanHQ Sales Director Conor Madden will be a panelist at the event and will be answering questions from attendees on email security, web security, email archiving and how to get the most out of TitanHQ’s cybersecurity solutions for MSPS and SMBs.

Marc Ludden, TitanHQ’s Strategic Alliance Manager, will also be attending and meeting with enterprise-level clients and major MSPs and ISPs to help them push TitanHQ products downstream to their customers, grow their businesses, and improve their bottom lines.

You can find out more about this one in a year opportunity here – Canalys Cybersecurity Forum 2019 – and feel free to reach out to TitanHQ in advance of the event.

If you are unable to attend this year’s Canalys event, TitanHQ will be on the road throughout October and November. Be sure to connect at one of the other fall 2019 events below:

Why is a Third-Party Email Archiving Solution Better than Office 365 Archiving?

In this post we will explain why businesses using Office 365 should implement a third-party email archiving service rather than use the Office 365 email archiving feature to ensure compliance.

Many businesses have ditched their on-premise Exchange email systems and have migrated their email to the cloud. There are many benefits of such a move. Switching to the cloud means it is not necessary to purchase and maintain on-premises hardware and the space devoted to housing that hardware can be freed up and put to better use. There is also no limit on the number of mailboxes that can be set up and mailbox limits do not need to be set as storage space is never an issue.

Businesses store huge amounts of business-critical information in mailboxes, such as contacts, purchase orders, legal documents, and intellectual property. It is important that this information is always available and cannot be accidentally deleted. A study by IDC suggests that 60% of business-critical information is actually stored in the email system.

Most of the time, that information is not required, so it makes sense to archive the messages. When information in the archive needs to be recovered, it can be found with a simple search.

If a customer gets in touch, emails related to past email conversations can be recovered, but if emails need to be recovered for legal reasons, businesses need to demonstrate that the email in the archive is exactly the same as the message that was received or sent and prove that it has not been altered in any way.

Users of Office 365 can prove the authenticity of an email by placing it on Legal Hold in Office 365. Messages placed on Legal Hold are stored in their original, unedited form. Legal Hold is activated by the Office 365 administrator through the admin panel. Provided Legal Hold remains switched on, edited and deleted messages can be recovered along with the original message through the Compliance Center.

To ensure compliance, Legal Hold should never be switched off. Without Legal Hold, messages can be forever lost from the email system. There are two legal hold options available – Litigation Hold and In-Place Hold. The former will ensure that all messages are retained, even if they are deleted from mailboxes. They will be retained for as long as Litigation Hold remains active.

With In-Place Hold, the admin can set criteria for a search query and only messages that meet that search query will be preserved. With In-Place Hold, if a user deletes an email that is not covered by the search query, it will be purged within 14 days and will not be recoverable, even by the IT team. With this option, businesses will not be able to prove that a message has not been sent.  If a message is not in the archive, it could just mean that the message was not picked up by the search query.

Legal Hold is therefore the best option, but while Legal Hold is set up, the mailbox cannot be deleted, even if that individual leaves the company. If a user account is deleted, and that user has a mailbox, since the account is no longer connected to a user account, it will be marked for deletion. It does not matter if the account is still on Legal Hold.

Most third-party email archiving solutions use an archiving method called journaling. Journaling takes a copy of all incoming and outgoing emails on the mail server – or all messages for selected users – in real time. In addition to the message, all associated meta-data and attachments are included in the journal message. This archiving method is utilized by Microsoft Office 365, but there are limitations. For example:

  • Searches are limited to under 10,000 mailboxes in any one search
  • Search results are limited to 200 results in the Compliance Center. For more results in a single search, a .PST file must be used. Since .PST files can be edited, this method does not guarantee message authenticity as edits could potentially be made.
  • Only a maximum of 2 eDiscovery searches can be made at any one time within the same company
  • If the email service goes down, emails on Litigation Hold and/or live email cannot be accessed
  • If Litigation Hold is turned off, it is not possible to prove that emails are originals
  • Without a permanent Litigation Hold, it is not possible to prove that an email has not been sent
  • Searches are limited to the Outlook search bar
  • Searches can be difficult for non-technical users
  • Searches are slow, especially when searching multiple folders or mailboxes. For instance, a search of 50,000 mailboxes will take around 20 minutes.
  • If individuals leave the company, emails will only be retained if the mailbox is maintained and that has cost implications.

The latter issue can prove costly for organizations. In order to maintain a mailbox when a user has left the company, the license for that user must be maintained. If that user is replaced, another license will be required for that person’s replacement.

That means that for an organization with 50 employees who stay for an average of 2 years, in four years the company would be paying for 200 licenses a year, even though at any one time only 50 licenses should be required. That adds up to a significant extra and unnecessary cost.

TitanHQ has developed its email archiving solution, ArcTitan, to work seamlessly with Office 365. The solution solves the above compliance and performance issues and augments Microsoft’s Compliance Center with much more powerful search and recovery tools. Messages can be found and retrieved much more quickly and efficiently, and there are considerable savings to be made as customers only pay for the licenses they need, regardless how many individuals leave the company and are replaced.

If you are looking for a more powerful email arching solution to work on top of Office 365 that can be quickly and easily implemented in one step and will save you money and ensure compliance, give the TitanHQ team a call.

2019 Email Archiving Costs: A Price Comparison of the Leading Email Archiving Solutions

Email archiving solutions have been developed by many cloud service providers, but prices can vary considerably between products, even between products that include a virtually identical set of features. Finding the best value email archiving solution for your business can be a challenge.

While the difference in price may only be a dollar or two per user, when multiplied by the number of employees in the organization the cost difference can be of the order of several thousand dollars a year.

To help you get the best possible price on email archiving, we have created a 2019 email archiving price comparison grid. The grid includes some of the leading names in email archiving and gives a typical price per user per month and per year, along with the total annual cost for a business with 100 mailboxes. The prices were taken from price lists available on 04/05/2018.

As you can see from the grid, TitanHQ’s email archiving solution, ArcTitan, is very competitively priced and is an affordable solution for most businesses. Being cloud-based, an email archive is quick and easy to set up and no hardware or software is required.

2019 Email Archiving Costs

Key Features of ArcTitan

  • 100% cloud-based – No hardware or software is required
  • No limits on numbers or storage space
  • Virtually unlimited scalability
  • Enhances Search and Storage functionality of Office 365
  • Rapid archiving and retrieval – Processes 200 emails a second
  • Intuitive design ensures easy use by all employees on desktop and mobile
  • Full encryption of emails at rest and in transit to meet HIPAA obligations
  • Full audit trail maintained
  • Remote access to the archive from authorized users from any location or device
  • Full protection against data loss and mail server outages
  • Industry-leading customer support

As with all other TitanHQ solutions, ArcTitan is available on a no-obligation free trial. The free trial is for the full product and all product features are available. During the trial, businesses have access to an experienced engineer who will check the configuration and will make recommendations. Technical support is available throughout the trial at no cost.

At the end of the trial, if you are happy with the product you can purchase a license and can continue to use ArcTitan as before. There is no need for any further installations and the same excellent service will seamlessly continue. If you are not happy for any reason, there is no obligation to proceed with a purchase and TitanHQ will wish you the best of luck with your search for an alternative solution.

If you have any questions about ArcTitan, to book a product demonstration, or to sign up for the free trial, contact TitanHQ today.

Debunking Misconceptions About Email Archiving

There are several common misconceptions about email archiving which are preventing many businesses from creating an email archive. It is often only when email data needs to be recovered that businesses realize just how important an email archive is. Of course, by then it is too late.

In this post we debunk some of the email archiving myths and explain why email archiving is now essential for almost all businesses, regardless of industry or business size.

Misconception #1: An Email Archive is the Same as a Backup

The recent increase in ransomware attacks has highlighted the importance of creating backups of all critical data. An email backup contains all messages in a mailbox. If anything happens to that mailbox – it is encrypted by ransomware for instance – all email data can be recovered.

An email archive could serve the same purpose but differs in some very important ways. An email archive serves as a depository for all emails that are no longer required but need to be retained to meet state and federal data retention requirements.

If an email, group of emails, needs to be recovered, the messages can be located and restored very quickly. That is because the archive includes email metadata and the archive is searchable. A backup is intended for mass email recovery. Finding individual emails in a backup can be incredibly time consuming, costly, and difficult.

You can restore emails from a backup following a ransomware attack, but for eDiscovery and dealing with customer complaints, an email archive is required.

Misconception #2: Email Archives are Only Necessary in Highly Regulated Industries

The Sarbanes-Oxley Act of 2002 (SOX) requires organizations maintain an audit trail for 7 years, which includes email communications. However, it is not only organizations covered by SOX that must retain emails. Several states have enacted laws that require email data to be retained for a set period of time.

Further, no company is immune to litigation. The Federal Rules of Civil Procedure require email communications to be produced as part of eDiscovery. Those communications must be found and provided quickly, which is only possible with an email archive. The failure to produce emails can result in significant financial penalties.

Misconception #3: Email Archives Must be Stored On-Premises

There is no law that states email archives must be housed on-premises, but many companies mistakenly believe that this is necessary. They then purchase expensive hardware and software to create an on-premises email archive. This is often out of security concerns as IT departments feel they can better protect email data in house.

However, cloud service providers offer the same if not greater security, and their solutions require no hardware purchases nor ongoing hardware and software maintenance. Businesses are therefore paying unnecessarily high prices for their email archive.

There is no need to purchase expensive hardware to store sizable email archives and resources do not need to be made available to maintain the hardware and software. On-premises systems also tend to lack flexibility, whereas cloud-based email archives are extremely scalable. When greater capacity is required, additional storage space is always available.

Misconception #4: Long-Term Email Storage Increases Risk

Many businesses only retain emails for a limited period of time, such as 90 days, after which messages are permanently deleted. There is a common view that If an email is deleted, it cannot cause any harm. However, if a complaint is received or emails need to be produced for eDiscovery, the failure to produce those messages could see a company liable for data destruction.

If you want to meet compliance requirements, reduce costs, and be able to recover email data instantly, an email archive is required.

To find out more about the benefits of email archiving and for further information on ArcTitan. Contact TitanHQ today.

New TitanShield Partner Program Launched by TitanHQ

New TitanShield Partner Program Launched by TitanHQ

TitanHQ, the leading provider of spam filtering, web filtering, and email archiving solutions to SMBs and managed service providers (MSPs) has announced a new partner program has been launched: TitanShield.

The aim of the TitanShield Partner Program is to provide MSPs, cloud distributors, OEM partners, Wi-Fi providers, and Technology Alliance partners with all the tools and support they need to start offering TitanHQ solutions to their clients and to provide continued support.

The launch of the new program coincides with TitanHQ’s 20-year anniversary. For the past two decades, TitanHQ has been developing innovative cybersecurity solutions for SMBs and MSPs that serve the SMB market. The company started by developing anti-spam technologies for businesses in Ireland and has since grown into an award-winning global provider of cybersecurity solutions.

Over the course of the past year, TitanHQ has been working closely with partners to make it as easy as possible for them to sell, onboard, deliver, and managed advanced network security solutions directly to their client base. In fact, in the past 9 months, as a result of those efforts, TitanHQ has increased its partner base by 40%.

In addition to providing cutting edge cybersecurity solutions to protect against email and web-based attacks and meet compliance requirements, TitanHQ offers partners flexible pricing models, competitive margins, and a wealth of sales and technical resources to drive revenue growth.

Under the new partner program, all qualified partners will be assigned a dedicated account manager, a support team, and engineers. Partners also benefit from a full range of APIs that will enable them to incorporate TitanHQ products into their backend provisioning and management systems and will be provided with extensive sales enablement and marketing support, including lead generation resources.

“Our new TitanShield partner program allows us to separate partners into their specific areas so that we can make sure they are receiving best practices, simple pricing models and focused information for the markets and customers they serve,” explained TitanHQ Executive VP of Strategic Alliances, Rocco Donnino “Our program takes a unique and strategic approach for our partners and can be customized to fit all business models.”

MSPs and cloud providers who have not yet started offering TitanHQ solutions to their clients can find out more about the TitanShield program by emailing the team at partners@titanhq.com

ArcTitan: Lightning-Fast, Enterprise-Class Microsoft Exchange Email Archiving for SMBs and MSPs

An email archiving solution is now a requirement in business to ensure that emails are not lost, storage space is kept to a minimum, and emails can be retrieved on demand. While native Microsoft Exchange Email Archiving is available, many businesses will find the archiving options come up short. The alternative is to use a third-party email archiving solution. Not only will this provide all the features required by businesses, it will improve efficiency and will save on cost. To meet the requirements of businesses and improve efficiency, TitanHQ developed ArcTitan: A secure, fast, cloud-based email archiving solution.

What is Email Archiving and Why is it Important?

Federal, state, and industry regulations require businesses to retain emails for many years. Storing emails can take up a considerable amount of storage space, especially considering the volume of emails that are typically sent and received on a daily basis by employees. While businesses can get away with storing emails in backups to meet legal requirements, backups are not searchable. If emails need to be recovered, they need to be recovered quickly. That is simply not possible with backups as they are not searchable. The solution is an email archive. In contrast to backups, email archives are searchable, and messages can be retrieved on-demand quickly and with minimal effort.

Email Archiving is Essential for eDiscovery and GDPR Compliance

The importance of an email archiving solutions for eDiscovery cannot be underestimated. There have been many cases where businesses have received heavy fines for the failure to produce emails as part of the eDiscovery process. For instance, in the Zubulake v. USB Warburg case, the plaintiff was awarded $29 million as a result of the failure to produce emails. In Coleman Holdings v. Morgan Stanley, eDiscovery failures resulted in a fine of $15 million.

Email archives are now essential for GDPR compliance. Sine the EU’s General Data Protection Regulation came into effect on May 25, 2018, companies have been required to produce – and delete – on request every element of an individual’s personal data, including personal data contained in emails. Without an email archive, this can be incredibly time consuming and may result in data being unlawfully retained since backups are not searchable. The fines for GDPR compliance failures can be as high as €20 million or 4% of global annual revenue, whichever is greater.

Native Microsoft Exchange Email Archiving

Native Microsoft exchange email archiving provides businesses with journaling and personal archive functions, but each has its drawbacks. The functions meet some business requirements, such as freeing up space in mailboxes, but they lack the full functions of a dedicated archive and do not meet all eDiscovery requirements.

Wirth native Microsoft Exchange email archiving, end users have far too much control over the information that is loaded into an archive and they can delete emails unless a legal hold is activated. For admins, the control panel is difficult to use and retrieving emails can be complicated and time consuming.

Native Microsoft Exchange email archiving functions fail to meet the needs of many businesses, especially those in highly regulated industries. While the native Microsoft Exchange email archiving functions have improved over the years, there are limitations with most product versions and archiving can be complex with certain email architectures.

Any business that uses multiple email systems alongside Microsoft Exchange will require a third-party email archiving solution. Microsoft Exchange does not support the archiving of email from other platforms.

Email archiving has improved with Office 365. SMBs that use Office 365 have email archiving functionality included in their plans, but it is only free of charge with E3-E5 plans. Other plans charge around $3 per user, which is more expensive than custom-built archiving solutions such as ArcTitan.

Native Microsoft Exchange email archiving is an option for businesses, but Microsoft Exchange was not developed for email archiving. A third-party solution for email archiving on Microsoft Exchange is still a requirement, despite the improvements that have been made by Microsoft.

A third-party email archiving solution will save your IT department a considerable amount of time trying to locate old messages, especially for the typical requests that are received which are light on detail. The advanced search options in ArcTitan make search and retrieval of messages much faster and easier.

Feature-Rich, Lightning Fast Email Archiving with ArcTitan

ArcTitan has been developed specifically for email archiving and email archiving alone. ArcTitan has been designed to meet all archiving needs of businesses and allow managed service providers to offer email archiving to their clients.

The benefits of ArcTitan include lighting fast email archiving and message retrieval, secure encrypted storage, and compliance with industry regulations such as HIPAA, SOX, SEC, FINRA, and GDPR. ArcTitan ensures businesses meet eDiscovery requirements without having to pay for additional eDiscovery services from Microsoft.

With ArcTitan, an accurate audit trail is maintained, and businesses have near instant access to all company emails. ArcTitan serves as a black box recorder for all email to meet all eDiscovery requirements and ensures compliance with federal, state, and industry regulations.

ArcTitan Features

ArcTitan requires no hardware or software, is quick and easy to install, and easily slots in to the email architecture of businesses. The solution is highly scalable (there are no limits on storage space or users), it is lightning fast, easy to use, and stores all emails safely and securely.

Businesses that have yet to implement a Microsoft Exchange email archiving solution typically save up to 75% storage space and costs are kept to a minimum with a flexible pay as you go pricing policy, with subscriptions paid per live user.

If you have yet to implement an email archiving solution, if you are unhappy with the native Microsoft Exchange email archiving features, or find your current archiving solution expensive or difficult to use, get in touch with TitanHQ today to find out more about the benefits of ArcTitan and the improvements it can make to your business.

How Can MSPs Make Office 365 More Profitable?

Reselling Office 365 doesn’t offer much in the way of profit for MSPs, although there are benefits for MSPs that come from offering Office 365 and it is possible to make Office 365 more profitable.

Before explaining where the margin is for MSPs in Office 365, let’s first take a look at the benefits for MSPs from offering Office 365.

Benefits for MSPs from Offering Office 365 to Clients

SMBs are increasingly moving from on-premises solutions to the cloud and Office 365 is one of the most popular cloud services. Office 365 now has more than 135 million commercial monthly users and that number is growing rapidly.

MSPs may not be able to make much from Office 365 alone, but by providing Office 365 MSPs can win more business and gain a competitive advantage. There is no outlay involved with offering Office 365 to clients, the product is great and meets clients’ needs, and money can be made from handling Office 365 migrations.

MSPs can also benefit from migrating existing clients from Exchange or SBS Exchange to Office 365. Office 365 is far easier to manage so they stand to save a great deal of time on troubleshooting and maintenance, which can be a major headache with Exchange.

By offering Office 365 you can win more business, reduce operational costs, and stay competitive. However, the best way to make money from Office 365 is through add-on services.

How MSPs Can Make Office 365 More Profitable

The margins for MSPs on Office 365 are rather thin to say the least. Many MSPs find that offering Office 365 on its own doesn’t provide any profit at all. Charging extra per license to improve profitability is an option, but clients could just go direct to avoid the extra cost.

The margins may be small, but managing Office 365 does not require a great deal of effort. You may only make around 50c or $1 per user but sign up enough clients and you could get a reasonable return. There is an opportunity for profit at scale; however, to make a decent return you need to sell services around Office 365.

One of the best ways to make Office 365 more profitable is by offering additional security services. Security is an area where Office 365 can be significantly improved, especially spam filtering. Microsoft has incorporated a spam filter and anti-phishing protections into Office 365, but they fall short of the protection offered by a dedicated third-party spam filter.

Phishing is the number one security threat faced by businesses and Office 365 anti-phishing protections leave a lot to be desired. By offering enhanced spam and phishing protection through a third-party spam filter, not only can MSPs make a decent margin on the add-on solution, by blocking phishing attacks and malware at source, a considerable amount of time can be saved on support.

There are plenty of other opportunities for selling third-party solutions to make up for the lack of options in Office 365. Email archiving is an easy sell and a quick win for MSPs. An email archive is important for compliance and security, saves on storage space, and improves efficiency, and gives clients access to emails from any location.

Spam filtering, email archiving, web filtering, and encryption can be bundled together as an enhanced security package, with each element providing a decent return for MSPs. Given the cost of mitigating a data breach, by preventing breaches, an enhanced security offering will pay for itself. Consequently, Office 365 security should be an easy sell.

Office 365 MSP Add-ons from TitanHQ

For more than 20 years TitanHQ has been developing innovative security solutions for businesses. Today, more than 7,500 businesses are protected by TitanHQ security solutions and more than 2,000 MSPs have signed up to the TitanHQ Alliance Program.

All TitanHQ solutions have been developed from the ground to meet the needs of the SMB marketplace and MSPs. TitanHQ’s spam filtering solution – SpamTitan, email archiving solution – ArcTitan, and web filtering solution – WebTitan, save MSPs support and engineering time, have great margins, and can be easily integrated into MSPs security stacks to make Office 365 more profitable.

To find out more about TitanHQ’s MSP offerings, for details of pricing and MSP margins, contact the TitanHQ Alliance Program team today and take the first step toward making Office 365 more profitable.

Email Archiving for MSPs: An Easy Way to Win Business and Boost Email Revenue

Email archiving for MSPs is an often-overlooked service that can add value and improve profits. Email archiving is easy to implement and manage, has a high margin, generates regular additional income, and is an easy sell to clients.

In this post we explore the benefits for clients and MSPs and explain why email archiving for MSPs and their clients is a win-win.

Benefits of Email Archiving for SMBs

Email archiving is now important for organizations of all sizes, from SMBs to the largest enterprises. Huge volumes of emails are sent and received on a daily basis and copies of those emails need to be stored, saved, and often retrieved.  Storage of emails in mailboxes poses problems. The storage space required for emails and attachments can be considerable, which means hardware must be purchased and maintained. In terms of security, storing large volumes of emails in mailboxes is never a good idea.

Storing emails in backups is an option, although it is far from ideal.  Space is still required and recovering emails when they are needed is a major headache as backup files are not indexed and searching for messages can be extremely time consuming.

An email archive on the other hand is indexed and searchable and emails can be quickly and easily retrieved on demand. If there is a legal dispute or when an organization needs to demonstrate compliance – with GDPR or HIPAA for example – businesses need to be able to recover emails quickly and easily. An email archive also provides a clear chain of custody, which is also required for compliance with many regulations.

Cloud-based archives offer secure storage for emails with no restrictions on storage space. Cloud storage is highly scalable and emails can be easily retrieved from any location.

In short, email archiving can improve efficiency, enhance security, lower costs, and is an invaluable compliance tool.

Benefits of Email Archiving for MSPs

Given the benefits of email archiving it should be an easy sell for MSPs, either as Office 365 archiving-as-a-service as an add-on or incorporated into existing email packages to offer greater value and make your packages stand out from those of your competitors.

As an add-on service, Office 365 archiving-as-a-service will generate regular income for very little effort and will improve the meagre returns from simply offering Office 365 to your clients. As part of a package it can help you to attract more business.

ArcTitan –Email Archiving for MSPs Made Simple

TitanHQ is a leading provider of cloud-based security solutions for MSPs. All TitanHQ products – SpamTitan, WebTitan and ArcTitan SaaS email archiving – have been developed from the group up to specifically meet the needs of MSPs.

ArcTitan has been developed to be easy to implement and manage and it seamlessly integrates into MSPs service stacks, allowing them to provide greater value to clients and make email services much more lucrative offering. On that front, TitanHQ is able to offer generous margins on ArcTitan for MSPs.

ArcTitan Benefits for MSPs

  • Easy to implement
  • No hardware required
  • No software downloads necessary
  • Highly scalable email archiving
  • Secure, cloud-based storage with an easy to use centralized management system
  • Improves profitability of Office 365
  • Easy for MSPs to set up
  • Easy for clients to use
  • Great margins for MSPs
  • Supplied with a full suite of APIs for easy integration
  • Usage-based pricing and monthly billing
  • Multiple hosting options: TitanHQ Cloud, dedicated private cloud, or host the solution in your own data center
  • Fully rebrandable – ArcTitan can be supplied in white-label form ready for your own branding
  • World class customer service and support

If you have yet to start offering email archiving to your clients or if you are unhappy with your current provider, contact the TitanHQ MSP team today for full ArcTitan product information, details of pricing, and further information on our Alliance program.

It’s World Backup Day – A Time to Review Your Backup Strategies

Today is World Backup Day: An annual event that started in 2010 to raise awareness of the importance of backing up data.

Backups are used to recover data in the event of disaster; however, having a backup of data does not necessarily mean data can be recovered. Restoring files from backups is not always effective. Backups can be corrupted and the restoration of files can fail.

While World Backup Day raises awareness of the importance of backing up data, we would like to emphasize the importance of testing backups and reviewing backup strategies to ensure they are effective. Don’t wait until disaster strikes to ensure your strategies are effective and files can be recovered. By then it will be too late.

How Common is Data Loss?

Recent research conducted by Kroll OnTrack has revealed an alarming number of companies have experienced data loss, even when backups of data were performed. Kroll polled 1,000 companies in the United States, Europe, and Australia and discovered that a third of companies had experienced a data loss incident.

Out of those companies, 35% did not have a current backup and experienced data loss as a direct result. Two thirds (67%) of organizations were able to recover the majority of their data from backup files, while 13% said they could recover up to three quarters of their data. Corrupted backup files were cited as the reason for data loss by 12% of companies, but a quarter of companies that lost data said their backup system did not work as it should.

A quarter of companies that backed up their data said they did not test those backups to make sure files could be recovered. A quarter said they tested backups once a week to ensure data were recoverable, and 30% tested their backups on a monthly basis.

Backups are an organization’s insurance against data loss. Just as an insurance policy should not be taken out until the fine print has been read, backups should not be trusted until they have been tested.

The World Backup Day pledge is “I solemnly swear to backup my important documents and precious memories on March 31st.” However, to that we add, “I also swear to test my backups to make sure my important documents can be recovered.”

Ransomware – A Major Data Loss Risk for All Businesses

The past 12 months have clearly highlighted the importance of backing up data. Ransomware attacks soared in 2016. Ransomware is a form of malware that locks files with powerful encryption. A ransom demand is then issued to supply the key to unlock the data. Without access to that key, data will remain locked forever if a backup of data does not exisit.

The only way to unlock files is to pay a sizable ransom payment. That payment could be tens of thousands of dollars. In February, last year, Hollywood Presbyterian Medical Center was forced to pay a ransom of $17,000 to obtain the key to unlock ransomware-encrypted data after it was discovered files could not be recovered from backups.

Ransomware has fast become one of the biggest cybersecurity threats. Research conducted by Kaspersky Lab revealed the number of ransomware variants increased 11-fold between Q1 and Q3, 2016, by which time 32,091 different ransomware variants had been detected. By Q3 2016, a business was being attacked with ransomware every 40 seconds and 42% of small to medium sized businesses had been attacked with ransomware. 32% of businesses were forced to pay the ransom in order to recover their data.

While ransomware attacks have soared, the malicious software is only the third main cause of data loss. Hardware failure poses the biggest risk followed by the loss or theft of devices. Software errors and data loss due to system upgrades round off the top five list.

A Good Data Backup Strategy

Backup systems can be used to continuously backup data, but at the very least a daily backup should be made. Those backups should be tested at least once a week to ensure data can be successfully recovered.

To prevent data loss and maximize the probability of data recovery, organizations should use the 3-2-1 approach. Each organization should ensure they have three copies of data. The original and two backups. Those backups should be stored on two different media and one of those copies should be stored off site. The easiest option to satisfy those requirements is to have a physical copy on a storage device and a backup in the cloud. Since ransomware can encrypt data on network drives and connected storage devices, a local drive should be disconnected after the backup has been made.

Take out some time this World Backup Day to test your backups and review your backup strategies and ensure that you will be able to recover your data if disaster strikes.

What are the Benefits of Cloud-Based Email Archiving?

Email archiving is essential for most businesses; however, many businesses are not using a cloud-based email archiving solution. In fact, a large number rely on email backups, even though backups are impractical and data loss is a very real concern. But what are the benefits of secure, cloud-based email archiving over backups?

Loss of Email Simply isn’t an Option

Hillary Clinton could easily explain one of the most important benefits of a cloud-based email archiving solution. If an email archive is stored locally, should the device on which that archive is stored be lost or stolen, the entire archive would never be seen again. That is exactly what happened last year.

Donald Trump was quick to citizen Hillary Clinton. Not only was that archive lost, it could potentially have been accessed by an unauthorized individual. Donald Trump is keen not to make a similar mistake. He has reportedly started using a messaging app that deletes all messages once they have been read. Such an app would certainly prevent accidental disclosure, although it would not be an option for many businesses as regulations require emails to be kept for a number of years.

Loss of email is simply not an option in regulated industries. Big fines await companies who do not archive or backup their emails. Emails must be securely stored and made available to auditors or organizations will be in violation of the Sarbanes-Oxley Act, FINRA, HIPAA, and the Gramm-Leach-Billey Act to name but a few. If a backup or local email archive is lost, the consequences can be severe.

Take healthcare organizations for example. If a laptop computer is stolen and email backups containing electronic protected health information were on the device, those data could potentially be accessed by an unauthorized individual. That would be a violation of HIPAA Rules. The Office for Civil Rights could easily fine a healthcare organization millions of dollars for such a data breach. If emails are archived and stored in the cloud, such a breach would not occur in the event of device loss or theft.

Emails Must Be Found Quickly for Legal Discovery and GDPR

If a lawsuit is filed against a company, it may be necessary to provide copies of emails as part of legal discovery. While many companies store old emails in backups, searching for emails can be a difficult, expensive and long-winded process. For an average-sized organization searching for emails could take weeks, even though emails need to be found in minutes. With an email archiving solution, archived messages can be searched and retrieved in a matter of seconds or minutes, not weeks.

A similar scenario exists for data access requests under the EU´s General Data Protection Regulation. EU citizens now have the right to request details of any data that could be used to identify them, modify it where necessary, and erase it is there is justifiable cause. Businesses maintaining a database of EU citizens will find compliance with GDPR much easier by implementing cloud-based email archiving, which also has the benefit of complying with the regulations relating to data security.

Secure, Cloud-Based Email Archiving Resolves Storage Headaches

Considering the volume of emails now being sent, and the requirement for those emails to be kept for years in many cases, the space required for storing email is considerable. A recent report from Radicati Group suggests the average employee sends or receives 121 emails a day. For an organization with 500 employees that is 60,500 emails a day. With 22 working days each month, that amounts to 15,972,000 emails a year. Each of those emails may only be a few KB, but over a year the storage space required is substantial. Cloud-based email archiving not only allows millions of emails to be stored, there is no need for organizations to purchase any hardware for storage. All emails are securely stored in the cloud.

ArcTitan – Secure, Cloud-Based Email Archiving for Enterprises of All Sizes

The benefits of secure, cloud-based email archiving are clear. So what options are available that provide all of the benefits of cloud-based email archiving in an easy to use, cost effective package? To meet businesses’ email archiving needs, TitanHQ developed ArcTitan – a secure, cloud-based email archiving solution that allows organizations to meet compliance requirements, search email archives quickly, and retrieve messages in minutes. ArcTitan has excellent scalability, and can be used for old email storage by companies with ten to 10,000+ email accounts.

Emails can be archived from anywhere at any time, and messages can be accessed via a mail client or browser. Furthermore, with a pay as you go subscription, cloud-based email archiving is affordable for businesses of all sizes.

To find out more about the benefits of ArcTitan, contact the TitanHQ sales team today!